Technical Support Engineering Director Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Product Management - Technical About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations help individuals, financial institutions, governments, and businesses realize their greatest potential. Role Summary We are looking for a **Principal Product Manager – Technical** to lead product strategy and execution for **global, real‑time switching and authorization platforms**.In this role, you will own the vision, roadmap, and delivery of **mission‑critical transaction processing capabilities** that operate at massive scale with strict requirements for availability, latency, resiliency, and correctness. You will work closely with engineering, architecture, operations, and business leaders to deliver platforms that support billions of transactions and enable reliable, secure payment experiences worldwide. This is a **senior individual contributor role** with broad influence across teams, regions, and portfolios. What You’ll Do Product Strategy & Vision* Define and own the long‑term product vision and strategy for switching and authori

Director of Technical Services (also considered: Technical Service Manager / Service Manager) Department: Technical Services / Field Service Operations (cross-functional with Engineering, Product, and Quality) Reports To: Senior Director of Application Engineering Direct Reports: Field Service Technicians, Service Engineers, Technical Trainers Location: Austin, TX Employment Type: Full-Time About Us Infinitum is revolutionizing the future of motors with our patented Aircore technology — delivering superior performance in half the weight and size, while reducing the carbon footprint compared to traditional motors. Our solutions open up sustainable design possibilities for smaller, lighter, and quieter machines, improving quality of life while conserving energy and reducing waste. Headquartered in Austin, Texas, we are driven by innovation and a commitment to making a positive global impact. Learn more at goinfinitum.com About the Role We are seeking a Director of Technical Services to lead the technical backbone of our field service, commissioning, and customer support operations across the Commercial & Industrial (C&I) market. This person will be the senior technical authority for our motor, drive, and control system products — owning everything from field troubleshooting escalations and startup/commissioning through technician development and long-term service process improvement. This is a hands-on leadership role that blends deep technical expertise in 480VAC industrial motors, Variable Frequency Drives (VFDs), HVAC systems, and control systems with the people-leadership skills to build, mentor, and scale a high-performing team of technicians and engineers. You'll partner closely with Engineering, Product, Sales, and Quality to reduce field failures, shorten resolution times, and turn service data into product and process improvements. What You'll Do Technical Leadership & Escalation Support • Serve as the technical escalation point for complex

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role Snorkel AI is looking for a Director of Technical Recruiting to build and lead the technical recruiting engine that will support our next stage of growth. This leader will own the strategy, team, operating model, and execution required to hire exceptional talent across Engineering, Research, Product, Forward Deployed Engineering, and Applied AI Engineering. This is a high-impact leadership role for someone who has built and scaled technical recruiting teams in hyper-growth startup environments, ideally from roughly 100 to 1,000 employees. We are looking for a builder: someone who knows how to design a recruiting function from the ground up, develop a high-performing team, partner deeply with technical leaders, and compete creatively for scarce talent in one of the most competitive markets in the world. The ideal candidate has operated in the Bay Area technical talent market, understands the pace and ambiguity of high-growth startups, and brings strong instincts for hiring in AI, infrastructure, data, machine learning, developer tools, or other deeply technical domains. What You’ll Do Lead and scale Snorkel AI’s technical recruiting function across Engineering, Research, Product, FDE, and Applied AI Engineering. Build, develop, and manage a high-performing team of technical recruiters, sourcers, and recruiting leaders as the company scales. Own the overall technical recruiting strategy, including workforce planning, pipeline development, s

Director of Technical Product Marketing Job Description In this role, you will be responsible for leading, planning, developing, driving, and executing RapidFort’s global product marketing strategy. As a leader in the marketing team, you will work very closely with Sales, Product Management, Technical Marketing, Engineering, as well as global partners and customers to ensure timely planning and flawless delivery of product marketing initiatives. These initiatives will support sales enablement, campaigns, global awareness, demand generation, competitive differentiation, and partner growth objectives. If you are passionate about product marketing—and want to be part of a fast-growing, cutting-edge, high-energy team—we want to talk to you. This position reports directly to the CMO. Must have experience marketing cloud-native, Kubernetes, container security, DevSecOps, software supply chain security, or enterprise infrastructure security products. Strong understanding of Kubernetes, Docker/container ecosystems, CI/CD pipelines, software supply chain security, and modern cloud-native architectures is required. Candidates should be comfortable engaging with technical buyers including platform engineers, DevOps teams, security engineers, infrastructure architects, and developer-focused audiences. Ability to translate highly technical concepts into clear business and technical value propositions is essential. Responsibilities Define and drive global product marketing strategy, including value proposition, messaging, customer benefits, and competitive differentiation Lead global product launches, announcements, and integrated marketing campaigns Present at customer executive briefings and industry events Develop sales enablement materials, including playbooks, presentations, and tools Produce corporate press materials and analyst briefing content, including press releases and industry articles Plan, write, edit, and publish content such as eBooks, website copy, blog po

About the Role: The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding, and ads optimization that shape the future of streaming. We are seeking a Director of Machine Learning Engineering and Infrastructure to lead a hybrid team bridging advanced ML engineering with world-class infrastructure design. In this role, you will own the strategic direction and execution for scaling our machine learning capabilities while ensuring our distributed systems and infrastructure can support innovation at massive scale. You will combine technical depth with leadership excellence to guide teams that deliver both foundational ML systems and high-performance distributed services. This is a hybrid role for our Toronto office. What You'll Do: Lead and manage high-performing teams across ML engineering and ML infrastructure, fostering a culture of innovation, collaboration, and growth. Define and execute the strategic roadmap for ML systems, including recommendation, personalization, and ads optimization. Oversee the design, development, and deployment of scalable ML pipelines: data ingestion, feature engineering, model training, evaluation, and serving. Architect distributed systems to support ML workloads at scale, ensuring reliability, observability, and operational excellence. Partner closely with Product, Engineering, and Content teams to align on business goals and deliver impactful ML-driven experiences. Support best practices in experimentation, evaluation, and ML system monitoring. Ensure cost efficiency, scalability, and performance in ML infrastructure investments. Your Background: 10+ years of industry experience spanning machine learning engineering and distributed systems. 3+ years of leadership and management experience, with a proven ability to build and lead strong t

Req ID FEQ327R163 About the Role As a Director, Field Engineering, you will lead a multi-team Field Engineering organization and own strategy, talent, operating model, and execution for a significant business area. You will scale customer and business impact through other leaders while influencing broader go-to-market, partner, Product, Engineering, and company priorities. This role typically oversees a leadership team of approximately 3–5 leaders or an equivalent multi-team scope. Depending on the assignment, you may lead a broad business unit, multiple segments or countries, a major portfolio, or another strategically significant area. The Impact You Will Have Build and lead a strong leadership team that attracts, develops, and retains exceptional Field Engineering talent. Own an end-to-end strategy across talent, customer coverage, technical priorities, operating model, execution, and business impact. Translate customer, market, competitive, and technical trends into clear priorities and 6–12+ month plans. Scale impact beyond individual teams through leaders, cross-functional GTM initiatives, partner ecosystems, and repeatable operating mechanisms. Build trusted relationships with senior customer stakeholders, including VP-level and equivalent audiences, and guide complex programs, escalations, and transformation roadmaps. Establish operating norms and inspection cadences across the organization that create visibility, accountability, predictable execution, and fast course correction. Shape resourcing and organizational design to support growth, customer outcomes, technical quality, and long-term business value. Upgrade hiring rigor, talent practices, leadership development, performance management, and succession planning across the organization. Influence broader Sales, Professional Services, Marketing, Partners, Product, Engineering, Support, and executive priorities through a clear point of view and strong cross-functional relationships. Partner with GT

REQ ID: FEQ427R375 Mission: As the Director of Field Engineering, you will be responsible for partnering with our enterprise Consumer Packaged Goods (CPG) and Retail customers to democratize Data and AI within their organizations, leveraging Databricks solutions and expertise to address their most critical business challenges. Reporting to the Tech GM of Field Engineering for Retail & Consumer Packaged Goods (CPG), the Director, Field Engineering will lead a team of pre-sales Managers and Solutions Architects focused on acquiring new customers and expanding strategic relationships across the Retail and CPG industry. You will work closely with Sales, Product, Engineering, Customer Success, and executive stakeholders to drive strategy and execution against our ambitious growth goals. You will foster a culture of psychological safety while developing and scaling a high-performing team with expertise in enterprise software, data engineering, analytics, AI/ML, and cloud technologies. Your experience partnering with Sales will help drive complex enterprise opportunities while coaching managers and field engineering teams to deliver exceptional customer outcomes. You will guide your team through strategic engagements, communicate complex technical solutions in terms of business value, support enterprise sales cycles, and build trusted relationships with senior business and technology leaders across the Retail and CPG industry. The impact you will have: Hire and manage first-line Managers and a growing team of technical pre-sales Solutions Architects. Build a collaborative culture within a rapid-growth team. Embody and promote Databricks' customer-obsessed, truth-seeking, diverse culture, and first principles mindset. Develop trusted, long-term executive relationships with customers while maintaining a deep understanding of the Retail and CPG industry, including key business trends, competi

Req ID - FEQ227R94 Location: Toronto, ON While candidates in the listed location(s) are encouraged for this role, candidates in other locations in Ontario also will be considered. We are looking for a Director, Field Engineering in Canada to join our world-class hyper-growth organisation. In this role, you will lead first-line Managers and teams of pre-sales Solutions Architects focusing on complex accounts, helping to drive our expansion in Canada across the financial services, manufacturing, energy, public sector, healthcare and life sciences, retail and consumer goods, communications, media and entertainment business. Your experience in partnering with sales organisations will help to grow consumption, whilst coaching new sales and pre-sales team members to work together and raise the bar to best in class. You will guide your team and be involved with opportunities to enhance your team's effectiveness. You must be an expert at communicating complex, business value-focused solutions; supporting complex sales cycles; and building relationships with key stakeholders in large corporations. This role will report to the Technical GM - Canada. The impact you will have Hire and manage first line Managers and a growing team of technical pre-sales Solutions Architects Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture Support increased return on investment of Solutions Architect involvement in sales cycles Create trust-based relationships with customers for the long term and understand category-specific landscapes and trends, reporting on the forces that shift the strategic direction of accounts Promote a solution and value-based selling field-engineering organisation Display an understanding of business needs and revenue potential for accounts in the assigned region Build Databricks' brand in Canada in partnership with the Marketing and Sales team What we look for 5+ years of second-l

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. What You'll Do: Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics

Location: Santa Clara, CA (4 days onsite) Compensation: $270,000-$315,000 (OTE) Overview Eltropy is seeking an experienced and dynamic Sales Engineering leader to scale our talented pre-sales SE team. In this role, you will be responsible for growing and standardizing our sales engineering function in support of our sales efforts in the credit union market. You will align with Sales Leadership to develop your team into a strategic asset that partners with our Sales team to deliver exceptional demos and technical presentations that win the confidence of our customers. Role & Responsibilities Scale and develop a talented Sales Engineering team, fostering a culture of technical excellence, customer obsession, and continuous learning. Mentor and coach team members to grow their technical and customer-facing skills, providing regular feedback and creating clear paths for career development. Define and implement sales engineering best practices, methodologies, and processes that drive consistency, scalability, and customer alignment across the team. Own team performance metrics to drive continuous improvement. Collaborate with our Learning and Enablement team to develop and administer training programs to sharpen the technical knowledge, demo skills and sales acumen of the sales engineering team. Work closely with leadership across Sales, Product, Engineering, and Customer Success to align on strategy and ensure Sales Engineering is positioned as a competitive differentiator in the market. Stay at the forefront of industry trends and emerging technologies in credit union digital banking, contact centers, communications platforms (CCaaS), unified communications (UCaaS) and agentic AI, sharing insights with cross-functional teams. Identify operational inefficiencies and opportunities for improvement in the sales engineering function, and drive initiatives to optimize processes and tools. Required Experience & Qualifications Minimum 10+ years of progressive experienc

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Director - Global Facilities Central Engineering, Construction Management & Engineering Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary Provide strategic and technical leadership for construction engineering governance and Asia regional support across large-scale semiconductor fab programs. This role is responsible for establishing and governing construction standards, specifications, business processes, and execution playbooks to ensure consistent, safe, and high-quality delivery across all facilities disciplines (CSA, MEP, Gas, Chemical, I&C, Fire Protection, etc.). The role partners with global, regional, and site stakeholders strengthen execution capability, improve delivery predictability, and enable efficient project lifecycle outcomes, from design integration through commissioning, startup, and handover to operations, while site teams retain ownership of daily execution. Main Responsibilities Construction Governa

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Summary The DRAM Packaging organization is responsible for developing and delivering advanced memory packaging solutions that enable Micron’s next generation products. The team partners across design, technology development, manufacturing, quality, supply chain, and external ecosystem partners to drive innovation, accelerate product development, and deliver industry-leading packaging technologies that support markets including AI, cloud, mobile, automotive, high-performance computing, and data centers! Position Overview As the Director of DRAM Packaging, you will lead the strategy, development, and execution of advanced packaging solutions across Micron's memory portfolio. You will define technology roadmaps, drive innovation in next-generation packaging architectures, and build a high-performing global engineering organization. This executive leadership role combines technical expertise, business strategy, customer engagement, and digital transformation to accelerate innovation, improve organizational effectiveness, and strengthen Micron’s competitive position. Responsibilities Define and execute long-term DRAM packaging strategies that support future product, technology, and business objectives Lead development and deployment of advanced packaging technologies, including HBM, LPDRAM, DDR, 2.5D/3D integration, heterogeneous integration, chiplets, and next-generation interconnect solutions Drive adoption of AI, machine learning, advanced analytics, and digital engineering

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Executive Director, Software Engineering – AI Solutions will lead the design, development, and delivery of AI-powered software products and platforms that drive the Health100 strategy. Reporting to the VP of Engineering, this leader will be responsible for building and scaling a high-performing software engineering organization focused on leveraging Generative AI and agentic technologies to solve complex healthcare and business challenges. This role serves as the senior engineering leader responsible for translating business opportunities into production-grade software solutions. The Executive Director will define technical strategy, lead multiple engineering teams, establish engineering excellence practices, and partner closely with Product, Security, and Business stakeholders to deliver innovative AI-enabled applications at enterprise scale. The ideal candidate combines deep software engineering leadership experience with a strong understanding of modern AI technologies and a proven ability to build and scale engineering organizations that deliver measurable business outcomes. Key Responsibilities Lead software engineering teams responsible for the design, development, deployment, and support of AI-powered applications and platforms. Establish engineering best practices, software development standards, architecture governance, and operational excellence.

This is an exciting opportunity at Natera (a global leader in precision medicine and genomics testing), to oversee the entire operations of our Extended-Hours Support (ExHS) team, to provide key data analytics services for our lab production operations. As the Director of Operations for ExHS at our Data Science Production Engineering (DSPE) department, you will have the opportunity to work with Natera's diverse and ultra-large data sets (up to PB size), apply innovative solutions built with the latest information and cloud technologies, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the ExHS team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams. Important Note: This Director needs to be available during the extended hours (e.g., early morning, late evening, and weekend hours) for emergencies or other similar critical events (note: this position does not require general availability during the extended hours, but only during emergencies or other similar critical events during the extended hours). PRIMARY RESPONSIBILITIES: Team Leadership and Operations Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams. Enforce operating procedures for compliance, quality, and efficiency. Measure, report, and continuously improve team operational effectiveness. Lead the team during critical production incidents or emergency events during and outside standard business hours. Technical Execution and Infrastructure Develop and maintain technologies for operational visibility (e.g., via AWS QuickSight or Streamlit). Develop and maintain technologies for operational efficiency

This is an exciting opportunity at Natera (a global leader in precision medicine and genomics testing), to oversee the entire operations of our Extended-Hours Support (ExHS) team, to provide key data analytics services for our lab production operations. As the Director of Operations for ExHS at our Data Science Production Engineering (DSPE) department, you will have the opportunity to work with Natera's diverse and ultra-large data sets (up to PB size), apply innovative solutions built with the latest information and cloud technologies, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the ExHS team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams. Important Note: This Director needs to be available during the extended hours (e.g., early morning, late evening, and weekend hours) for emergencies or other similar critical events (note: this position does not require general availability during the extended hours, but only during emergencies or other similar critical events during the extended hours). PRIMARY RESPONSIBILITIES: Team Leadership and Operations Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams. Enforce operating procedures for compliance, quality, and efficiency. Measure, report, and continuously improve team operational effectiveness. Lead the team during critical production incidents or emergency events during and outside standard business hours. Technical Execution and Infrastructure Develop and maintain technologies for operational visibility (e.g., via AWS QuickSight or Streamlit). Develop and maintain technologies for operational efficiency