Technical Support Expert 2 Jobs

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). Proactive approach to problem analysis and resolution of production incidents. Manage Issue tracking and prioritisation of day to day production incidents. Manage platf

Location: South Jordan, UT (This role is on-site) Salary: $56,000 - $58,000 USD Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. As part of the mthree Alumni program, mthree has an exciting and exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, e

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are looking for a highly skilled Senior Frontend Engineer to join the Portworx UI team, responsible for building intuitive, scalable user experiences for our Kubernetes-based platform. You will build production-quality web applications using React, collaborate closely with UX, Product, backend teams, and engineering leadership, and help shape frontend architecture and engineering practices. This role requires strong ownership, sound technical judgment, and the ability to solve complex problems independently while helping other engineers grow. WHAT YOU'LL DO We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Design, develop, and maintain scalable, high-performance single-page applications using React and TypeScript. Own features end to end—from requirements and design through implementation, testing, release, and production support. Create reusable, accessible, responsive UI components using modern HTML, CSS, React patterns, and design systems. Collaborate with UX, Product Management, and backend teams to turn customer and product needs into polished, production-ready features. Contribute to frontend architecture, API integration, performance, maintainability, and engineering best practices. Write and maintain unit, integration, and end-to-

Roles & Responsibilities:- Planning Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is well understood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program. Execution Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders.(Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and processes. Maintains the KPI Metrics @ division and Program Level. Closure Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the key tenets of the project are met or not. Transfer of Deliverable s to customer and support functions. Desired Skills and Experience:- 6-8 years of technical program management experience. Deep hands-on technical expertise & systems knowledge. Excellent understanding ofprocessing platforms and queues Must have exposure to leading product development within a high growth environment Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep&nbsp

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As our AI and Technical Learning Manager, you are the architect of Trustpilot’s AI-first culture. Your primary mission is to build the confidence, curiosity, and capability our people need to work with AI in meaningful and practical ways. You will design the strategy that embeds AI into how Trusties think and work, shifting our culture from one that talks about AI to one that uses it every day. Alongside this, you will ensure our people have the technical skills they need to do their jobs brilliantly, whether that is through Tech Academies, apprenticeship-funded programmes, or bespoke functional upskilling in our Technology teams. Your success is measured by your ability to move the dial on technical proficiency, AI confidence, and fostering a culture of continuous learning and innovation. What you'll be doing: Drive AI adoption across Trustpilot. This is the core of your role. You will design and run the initiatives, campaigns, and learning experiences that shift how Trusties think about and use AI in their day-to-day work. The goal is practical, confident, widespread adoption. Build an AI learning strategy that goes beyond awareness. You will create a structured approach to AI capability building that moves people from curiosity to fluency. That means understanding where Trusties are starting from, what good looks like, and how to get them there quickly and confidently. Consult with functional leaders on AI use cases. You will work alongside leaders across the business to identify where AI and new tools can genuinely change how their teams work. You will then design the learning and change support to make those shifts happen. Champion a culture

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services Overview • Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard • Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products • Builds long-term customer relationships and ensures timely response and resolution of issues Roles • Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard • Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers • Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account • Leverages technical expertise and high level understanding of Mastercard products/services to guide teams on resolution efforts • Addresses and resolves to complex customer issues escalated by customer service team • Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery • Assists with process impr

About the team The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact. About the role OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization. You will define and operate a unified technical success strategy across federal civilian, defense and national security, state and local, international public sector, and industry partners. Your mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact. This role combines organizational leadership, technical judgment, executive customer engagement, operating rigor, and product influence. You will partner closely with Government Sales, Product, Engineering, Research, Security, Legal, Global Affairs and Policy, and other teams to ensure a seamless customer experience for governments in the United States and around the world. This role is based in Washington, DC. We offer relocation support to new employees. In this role, you will Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers. Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence. Create a seamless

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Contribute in and provide strong support for model training pipelines, ship state of the art models to production, and bridge the gap between research and production. We have one of the highest ratio of compute to engineers in the world. We do not delineate strongly between engineering and research. Everyone will contribute to writing production code and supporting our research effort depending on individual interest and organizational needs. We have all the compute, data, and talent available for you to do your best work. Please Note: We have offices in London, Paris, Toronto, San Francisco and New York but also embrace being remote-friendly! There are no restrictions on where you can be located for this role. As a Member of Technical Staff, you will: Design and write high-performant and scalable software for training. Improve our training setup from an infrastructure and codebase performance standpoint. Craft and implement tools to speed up our training cycles and improve the overall efficacy of our training infrastructure Research, implement, and experiment with ideas on our supercompute and data infrastructure

Role Overview & Executive Impact Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automa

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Staff Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Technical Program Managers at Lyft drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at Lyft are both strategic and tactical, doing what it takes to successfully deliver top-priority programs that have a material impact on the business. This role will support product-facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose Lyft. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers. Responsibilities Lead cross-functional product initiatives from ideation through planning, execution, launch, and post-launch — ensuring alignment, accountability, and measurable outcomes at every phase. Provide hands-on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications. Partner with engineering, product, data science, design

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is seeking an experienced AI Systems Reliability Engineer to help define, build, and maintain the infrastructure and processes that ensure the reliability, scalability, and performance of Postman’s AI-powered API and agentic systems in production. This role focuses on monitoring, availability, incident response, and automation to support AI services and tools trusted by millions of developers globally. What You’ll Do Develop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform features Implement comprehensive observability and monitoring systems for real-time performance and fault detection Design and drive automated failover, recovery, and incident response strategies for high-availability AI infrastructure Optimize resource utilization, particularly GPU/accelerator efficiency, ensuring cost-effective AI system operation Collaborate closely with engineering, platform, and product teams to align reliability efforts with broader organizational goals Lead efforts to build internal tooling and automation focused on AI system stability and operational excellence Drive continuo

We anticipate the application window for this opening will close on - 28 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Field Service Engineer is the primary technical representative for Medtronic MIDAS Drills. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all MIDAS systems at customer sites. The FSE works closely with Sales Team Members and the customer to help coordinate on-site visits. The FSE also provides feedback to the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This role is ideal for someone who is responsible, quick to learn, and flexible to travel for week-long assignments on short notice. We are seeking a committed professional to join our team, required to reside within the Fort Worth area, and travel to multiple accounts throughout the nation. A valid driver's license is essential for this role, which also involves 75% amount of travel outside the Fort Worth area, presenting opportunities for broader engagement. MIDAS Services: MIDAS ensures proper operation of surgical drills for spinal, cranial, ENT, orthopedic, and other surgical procedures. Our vision is to help patients worldwide by advancing innovation; enabling clinicians to perform procedures with superi

*Max notice period - 30 Days Technical Skills: Customize and extend Oracle Fusion modules. Experience on development of SaaS extensions using Oracle Visual Builder Cloud Service (VBCS) or Application Composer, Process Cloud Service (PCS) Knowledge on Oracle Financial Modules AP, GL- Familiar with tables, API's and interfaces. Should have expertise in Oracle Fusion Cloud tools such as FBDI, ADFdi, Application Security, Workflows, BPM Workflows, Page Customizations & Extensions, FSR, BI Publisher, OTBI, Alerts etc. Understanding of REST services Understanding on Oracle Cloud Infrastructure, Architecture and Network Topology Understand how to integrate multiple systems with Oracle Fusion using various integration patterns and technologies and OIC Basic skills in Shell scripting Additional knowledge on APEX. Expertise in SQL, PLSQL, Oracle Reports, WEBADI, Oracle Workflow, XML Publisher, and Oracle Application Framework. Expertise in Oracle Forms would be an added advantage Expertise in Github, CICD, Automation Testing would be an added advantage Good debugging skills using above mentioned technical tools. Should have experience in development/support/implementation of CEMLIs. Functional Skills Should have understanding of high-level functionalities of following modules General Ledger Payables Assets Expenses Procurement Soft Skills Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience. Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, APAC As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC. You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed. What you’ll do Lead & define success Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adye

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role As Team Lead, Autonomy Tech Support, you will lead the day-to-day execution and development of the Mexico City Autonomy Tech Support team while maintaining a strong understanding of its technical workflows. You will set a high bar for troubleshooting, escalation quality, documentation, and operational readiness as the autonomous delivery fleet continues to scale. You will report into the Manager, Autonomy Tech Support on our Autonomy Tech Support team in our DoorDash Labs organization. Work model: 100% in-office in Coyoacán, Mexico City, Open for T4 levels, Across all LOBS. You’re excited about this opportunity because you will… Lead the day-to-day execution of the CDMX ATS team, including coverage, workload, priorities, and high-impact fleet issues. Coach and develop ATS Specialists through regular feedback, technical coaching, and hands-on support. Maintain a high bar across troubleshooting, escalation quality, Failure Mode execution, documentation, and cross-functional communication. Serve as the first leadership escalation point in CDMX for complex or high-urgency issues. Be a first line of defense for potential software regressions and emerging fleet-level trends, ensuring abnormal behavior is identified, validated, and escalated quickly. Lead AI adoption, integration, and enablement across the CDMX ATS team, ensuring AI capabilities are effectively incorporated into day-to-day workflows while identifying opportunities to improve troubleshooting, decision-making, and team efficiency. Partner with Operational Intelligence and Operational Reliability to ensure the team has the tools, systems, and processes needed to operate effectively and effic