Trading Support Analyst Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, and Risk teams to promote consistent complaint handling across jurisdictions, maintain alignment with regulatory requirements, and provide effective second-line oversight and challenge. A key part of the role will be turning customer complaints into actionable compliance and conduct-risk intelligence. You will oversee complaints governance and quality assurance, identify trends and potential systemic issues, support root-cause analysis and remediation, and provide senior leadership with clear reporting on customer outcomes and emerging risks. You will also support the development, coordination, and tracking of responses to regulators, working directly with Legal

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, and Risk teams to promote consistent complaint handling across jurisdictions, maintain alignment with regulatory requirements, and provide effective second-line oversight and challenge. A key part of the role will be turning customer complaints into actionable compliance and conduct-risk intelligence. You will oversee complaints governance and quality assurance, identify trends and potential systemic issues, support root-cause analysis and remediation, and provide senior leadership with clear reporting on customer outcomes and emerging risks. You will also support the development, coordination, and tracking of responses to regulators, working directly with Leg

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing Manage the day-to-day operations of the customer service team, continuously improving service quality, customer experience, and team efficiency. Monitor and analyze key customer service metrics, identify issues and root causes through data, and develop and drive improvement plans. Independently conduct data analysis, prepare business reports, and perform regular reviews to support team decision-making. Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows. Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools. Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery. 岗位职责: 负责客服团队日常运营管理，持续提升服务质量、用户体验及团队效率 关注并分析客服核心数据，通过数据发现问题、定位原因，并制定和推动改善方案 独立完成客服相关数据分析、业务报告及阶段性复盘，为团队决策提供支持 主动运用 AI 提升工作效率，包括数据分析、报告生成、信息处理及简单任务/工作流搭建 持续优化客服流程、SOP、知识库及相关效率工具 协同产品、运营、技术等团队解决业务问题，推动项目高质量、按时交付 What We Look For In You Strong Judgment &am

A Career with Point72's Trading Research Team WHAT YOU'LL DO Build and scale the research-to-trading platform that enables to support the design, testing, and deployment of quantitative strategies from prototype to production Design and implement high-performance analytics and pricing libraries in C++ and Python to support back testing, simulation, and real-time decision making Partner with investment professionals across the global business to translate ideas into robust, production-grade code and reproducible experiments Develop and maintain data pipelines and storage solutions that ingest, validate, and serve large historical and real-time market datasets Deploy, monitor, and operate production services, including automated testing, release processes, and incident response Drive performance and latency optimizations across code paths and infrastructure using profiling and benchmarking techniques Create tooling for experiment management, post-trade analysis, and model validation to measure strategy behavior and market impact Lead and contribute to the technical roadmap, increasing automation, resilience, and scalability of the research infrastructure Mentor junior developers, share best practices for software engineering, and promote a culture of continuous improvement and technical excellence WHAT'S REQUIRED Bachelor’s degree or higher in computer science, engineering, mathematics, physics, or a related quantitative discipline 3+ years of professional software engineering experience building production systems in a collaborative environment Strong proficiency in Python for data analysis and tooling and fluency in modern C++ for performance-sensitive components Practical experience building and querying relational databases or columnar data stores using SQL and hands-on experience with Linux development Proven experience designing and operating production services, including testing, deployment, and monitoring practices Demonstrated ability to profile, debug, and

About the Team OpenAI’s People team helps us hire, support, and retain the people who will safely build and deploy artificial intelligence that benefits humanity. The People Technology team brings together our enterprise people systems and the engineers building new internal products and AI-powered tools. We work across the People organization to improve the employee experience, simplify operations, and build technology that supports OpenAI’s global growth. About the Role We’re looking for a People Technology Analyst with deep expertise in Workday Absence, Time Tracking, and Benefits. You’ll independently own configuration, ongoing support, and improvements across these areas, including benefits for our US and international employees, from day one. You’ll work closely with Benefits, People Operations, Payroll, Finance, and Engineering to translate complex requirements into reliable systems and straightforward employee experiences. You should be comfortable configuring Workday yourself, tracing issues across modules and integrations, and owning improvements from the first conversation through launch and ongoing support. As part of our combined People Technology team, you’ll also help identify where automation, AI, and custom tools can improve how we work. You’ll bring the domain expertise needed to make those solutions useful and dependable. In this role, you will: Own Workday configuration and improvements across Absence, Time Tracking, and Benefits, including the connections between leave, time worked, and benefits eligibility. Design and maintain absence plans, accruals, eligibility rules, leave processes, time entry rules, calculations, validations, and approvals for a growing global workforce. Partner with the Payroll systems owner to ensure absence, time tracking, and benefits data flows accurately into payroll. Investigate source data issues and test downstream impacts of changes in your areas. Independently own US and international benefits configuration, inc

We are looking for a Senior Associate/ Director in Trading Desk Operations to join our Trading Team. You will help on the operational side of the trading desk, supporting trading and funding operations and streamlining processes to support the growth of our Trading business. You will gain an in-depth understanding of the trade life cycle for the particular trading desk you will support. Responsibilities: Provide dedicated end-to-end trade support to assigned trading desks, perform trade bookings, trade verifications, balance and position reconciliations, P&L attributions Troubleshoot operational bottlenecks, delays, and other problems presented throughout the trade life cycle Using coding and AI tools, develop and enhance booking and reconciliation procedures Real-time monitoring and escalation on risk positions against internal thresholds and develop new monitoring tools for the desk Develop standardized templates and playbooks for new product onboarding (booking models, reconciliation rules, account setup) to reduce time-to-market Set up of new accounts and trading books, maintain data integrity and data mapping Perform funding operations and settlement checks, investigate and resolve fund transfer issues, liaising internally with Treasury or with external brokers Monitor funding usage, ROI and manage internal capital distribution records Assist in analysis of trading performance, P&L and risk attribution Assist promptly in adhoc/urgent requests from the trading desks relating to trade bookings or funding requests Engage with developers on projects that further enhance system infrastructure and controls Identify repetitive manual processes across the trade lifecycle and build automated solutions (scripts, macros, RPA) to reduce operati

We are looking for a Senior Associate/ Director in Trading Desk Operations to join our Trading Team. You will help on the operational side of the trading desk, supporting trading and funding operations and streamlining processes to support the growth of our Trading business. You will gain an in-depth understanding of the trade life cycle for the particular trading desk you will support. Responsibilities: Provide dedicated end-to-end trade support to assigned trading desks, perform trade bookings, trade verifications, balance and position reconciliations, P&L attributions Troubleshoot operational bottlenecks, delays, and other problems presented throughout the trade life cycle Using coding and AI tools, develop and enhance booking and reconciliation procedures Real-time monitoring and escalation on risk positions against internal thresholds and develop new monitoring tools for the desk Develop standardized templates and playbooks for new product onboarding (booking models, reconciliation rules, account setup) to reduce time-to-market Set up of new accounts and trading books, maintain data integrity and data mapping Perform funding operations and settlement checks, investigate and resolve fund transfer issues, liaising internally with Treasury or with external brokers Monitor funding usage, ROI and manage internal capital distribution records Assist in analysis of trading performance, P&L and risk attribution Assist promptly in adhoc/urgent requests from the trading desks relating to trade bookings or funding requests Engage with developers on projects that further enhance system infrastructure and controls Identify repetitive manual processes across the trade lifecycle and build automated solutions (scripts, macros, RPA) to reduce operati

We are looking for a commercially curious and execution-focused Trading Initiatives & Business Manager to join our Trading team. This is a hands-on, high-visibility role for an ambitious professional who wants to be at the forefront of new trading strategies and financial instruments across crypto, TradFi, and prediction markets. You will support and drive the delivery of new trading initiatives — from initial research and feasibility through to go-live — while leveraging AI tools to accelerate competitor analysis, research workflows, and project tracking. This role offers significant exposure to traders, cross-divisional teams and external partners across exchanges, brokers, and venues globally. Responsibilities: New Trading Initiatives Evaluate new trading opportunities and strategies across multi-asset classes and new markets, apply AI-assisted research workflow to conduct market sizing, requirement analysis, pricing and risk analysis, providing insights from Trading perspective Leverage AI tools to conduct competitor analysis — tracking competitor strategies, new instrument launches, exchange activity, and market positioning Oversee the listings of new prediction markets contracts, tokens and coins from Trading perspective, coordinating with product, risk, operations, and tech teams. Maintain a rolling pipeline and prioritised roadmap of new trading initiatives. Project & Programme Management Own the project management of assigned trading initiatives end-to-end — maintaining project plans, timelines, action logs, RAID logs, and status updates. Coordinate cross-functional workstreams, ensuring milestones are met and blockers are escalated promptly. Prepare and distribute clear, concise project status updates Manage prioritisation and planning of the broader initiatives pipeline, flagging capacity con

We are looking for a commercially curious and execution-focused Trading Initiatives & Business Manager to join our Trading team. This is a hands-on, high-visibility role for an ambitious professional who wants to be at the forefront of new trading strategies and financial instruments across crypto, TradFi, and prediction markets. You will support and drive the delivery of new trading initiatives — from initial research and feasibility through to go-live — while leveraging AI tools to accelerate competitor analysis, research workflows, and project tracking. This role offers significant exposure to traders, cross-divisional teams and external partners across exchanges, brokers, and venues globally. Responsibilities: New Trading Initiatives Evaluate new trading opportunities and strategies across multi-asset classes and new markets, apply AI-assisted research workflow to conduct market sizing, requirement analysis, pricing and risk analysis, providing insights from Trading perspective Leverage AI tools to conduct competitor analysis — tracking competitor strategies, new instrument launches, exchange activity, and market positioning Oversee the listings of new prediction markets contracts, tokens and coins from Trading perspective, coordinating with product, risk, operations, and tech teams. Maintain a rolling pipeline and prioritised roadmap of new trading initiatives. Project & Programme Management Own the project management of assigned trading initiatives end-to-end — maintaining project plans, timelines, action logs, RAID logs, and status updates. Coordinate cross-functional workstreams, ensuring milestones are met and blockers are escalated promptly. Prepare and distribute clear, concise project status updates Manage prioritisation and planning of the broader initiatives pipeline, flagging capacity con

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Onboard sold custom contracts into our billing systems. Work with legal contracts using strong attention to detail. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales. Must also have 3 years experience in each of the following: Tracing process impacts from situation to end customers &amp

Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highes

Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highes

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Lead a specialized global network team that owns the critical path between trading strategies and markets across collocated sites and inter-site connectivity Own the architectural roadmap for the collocated trading environment and wide area network (WAN) connecting exchange sites, proximity data centers, venues, brokers, and data providers Design and operate ultra-low-latency network fabrics, including layer 1 topologies, optical transport, structured cabling, patching strategy, and capacity planning Evaluate, procure, validate, and monitor inter-site circuits to ensure route latency, stability, resilience, and performance meet production trading requirements Manage BGP, IP routing, load balancing, firewall, and segmentation architecture across the WAN and extranet connectivity protecting the trading estate Own end-to-end market data connectivity, including multicast and unicast feed delivery, gap and loss analysis, arbitration paths, and line-rate

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The FP&A Manager will support the end-to-end close lifecycle for our San Jose operations, driving accuracy and efficiency across journal entry preparation, reconciliations, and analysis. This role serves as a key pillar in the finance department, supporting critical month-end and year-end close activities while ensuring strict compliance with internal policies and tax regulations. As a proactive problem-solver, you will not only manage cross-functional queries and audit documentation but also identify strategic opportunities to automate workflows and streamline close processes within a fast-paced, complex organizational environment. What You’ll Be Doing Reporting directly to the Global Head of Finance, the Senior Manager FP&A will own the company's financial roadmap — from the annual operating plan and rolling forecasts to investor-grade scenario models and capital markets presentations. Critically, this person will also serves as the primary financial content author for investor-facing materials and investor engagement, working alongside the Global Head of Finance, CFO, and CEO to articul

Quant Library Developer, Macro Technology. A Career with Point72’s TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one, helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity; all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Design, build, and extend core C# analytics services, APIs, and libraries used across the Macro business. Develop and operate high-performance distributed systems with strong guarantees around correctness, latency, and scalability. Build real-time and historical analytics services supporting pricing, risk, and global market data workflows. Design and maintain time-aware (historical and real-time) data models and services, ensuring consistency across analytics use cases. Develop and integrate derived data pipelines and datasets used in research, backtesting, and production analytics. Contribute to API design, data modeling, and system architecture for shared analytics platforms. Integrate analytics services with batch and streaming data pipelines across research and trading workflows. Partner closely with quants and portfolio managers to translate investment requirements into robust platform capabilities. Contribute to