User Escalation Specialist Jobs

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role The Manager of Marketing Analytics will conduct analyses focused on optimizing and understanding marketing performance, sales effectiveness, client retention, and lifetime customer value. The role will collaborate cross-functionally with marketing, operations, product, and sales to deliver actionable insights that help meet company goals. The manager will be hands-on, diving deep into the data for specific analyses, while able to keep the high-level strategy in mind. A successful manager will quickly build a deep understanding of the business and be able to effectively communicate results and present recommendations to stakeholders. The ideal candidate will be a results-driven, strategic thinker able to thrive in a dynamic, rapid-growth environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, data visualization, and presentation. What You'll Do Utilize data to conduct insightful analyses on major sales and marketing initiatives, operational trends, challenges, and opportunities Present findings to stakeholders and recommend actionable solutions for non-analytical partners including Senior Leadership Re-define and challenge company marketing and acquisition KPIs that are critical to achieving company and business unit goals. Build and maint

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Beyond Finance is a data-driven FinTech where the Director of Strategy & Analytics will play a pivotal role in generating actionable analyses to ensure the company's continued growth and success through informed decision-making. The Director will conduct analyses focused on optimizing and understanding marketing and sales growth, client retention, debt consolidation performance, and customer lifetime value (LTV). The role will collaborate cross-functionally with sales, marketing, operations, product, and data teams to deliver novel insights that contribute to achieving company goals. The Director must be able to prioritize tasks, delegate effectively, and manage resources efficiently to ensure key projects receive top priority and timely execution. Upon joining the team, a successful Director will quickly build a deep understanding of the business and effectively communicate results and present recommendations to senior executives. The ideal candidate will be a results-driven, strategic thinker able to thrive in a dynamic, rapid-growth environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, data visualization, and presentation. What You'll Do Lead a small team of analytics professionals conducting analyses of major operational trends, chall

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role The Business Analytics Associate will conduct analyses focused on optimizing and understanding marketing channel performance, client retention, and lifetime customer value. The role will collaborate cross-functionally with marketing, operations, product and sales to deliver actionable insights that help meet company goals. A successful Associate will quickly build a deep understanding of the business and be able to effectively communicate results and present recommendations to executives. The ideal candidate will be a results-driven, strategic thinker able to thrive in a dynamic, rapid-growth environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, data visualization, and presentation. What You'll Do Dive into data and processes to understand major operational challenges and opportunities Present findings to stakeholders and recommend actionable solutions for non-analytical partners including Senior Leadership Re-define and challenge company KPIs that are critical to achieving company and business unit goals Work closely with the product and operations teams in defining tests and experimental design What We Look For Bachelor’s or Master’s degree in business, STEM, or other analytical field Prior experience in Strategy Consulting, Financial

About the Team The Applied Foundations team at OpenAI is dedicated to ensuring that our cutting-edge technology is not only revolutionary but also secure from a myriad of adversarial threats. We strive to maintain the integrity of our platforms as they scale. The Applied Foundations team is at the front lines of defending against financial abuse, scaled attacks, and other forms of misuse that could undermine the user experience or harm our operational stability. Integrity Foundations provides the core building blocks and infrastructure for this work. About the Role At OpenAI, our mission is to advance AI in a way that is safe, reliable, and aligned with broad societal values. The applied foundations role is crucial for maintaining the trustworthiness of our platforms. You will be pivotal in developing robust defenses against a spectrum of adversarial behaviors that threaten our ecosystem. In this role, you'll work with our entire engineering team to design and implement systems that detect and prevent abuse, promote user safety, and reduce risk across our platform. You'll be at the forefront of our efforts to ensure that the immense potential of AI is harnessed in a responsible and sustainable manner. In this role, you will: Develop and enhance systems to detect and prevent various forms of abuse including financial fraud, botting, and scripting. Collaborate with cross-functional teams to design solutions that protect against and mitigate adversarial attacks without compromising user experience. Assist with response to active incidents on the platform and build new tooling and infrastructure that address the fundamental problems. You might thrive in this role if you: Have at least 3 years of professional software engineering experience. Have experience setting up and maintaining production backend services and data pipelines. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Are self-directed

About us We were founded in 2017 with the motivation to reach people globally by giving them unique and unforgettable experiences with disruptive products. Our games have reached over 3.5 billion people. This could only be done by gathering exceptional talent and creating a culture to enhance team spirit and creativity. We are looking for passionate teammates to join our team! What you'll be doing Creating and executing creative projects to design engaging features that will create unique user experiences Participating in product discussions and meetings Preparing and maintaining project documentation Finding relevant references for the projects by staying up to date with the market trends Desired skills and experiences Fresh graduates from top universities Excellent communication skills Interest and passion for casual puzzle games Proficiency in Excel Being data-driven and results-oriented Strong enthusiasm for gaming and a genuine commitment to deliver outstanding player experiences Passion for Match Villains and mobile puzzle games in general What makes our team so unique Feedback and transparency are at the heart of everything we do Exceptional and passionate people/team members Every idea counts Never-ending learning We never stop asking the questions “why” and “how” Our Perks Team events and trips Great food On-site gym Full health benefits Compensation for paid military service Relocation support Good Job Games Coin Program that lets you have unforgettable experiences (e.g. Going on a cruise trip to Norway or seeing the Northern Lights) This is an on-site role in Istanbul, Sarıyer. We do not offer a fully-remote working option.

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role We are looking for a Senior Technical Product Manager who is passionate about building products that customers love and is driven/results oriented. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out solutions that deliver unique value to customers and help us grow and scale our business. What You’ll Do Create, manage, and prioritize product roadmap in alignment with business goals Lead product execution from vision, through delivery, and iterating on next steps Collaborate with Engineering, QA, and various business functions to deliver new products Collect and analyze feedback from our customers and key stakeholders to distill down into actionable requirements Lead product development ceremonies (daily stand, sprint planning, backlog grooming, facilitate retros, and any architectural discussions) Manage internal and external stakeholder expectations and project scope throughout the delivery process Measure and review data to come up with ways to improve and build new features What We Look For 5-7 years in a product management role Excellent written and verbal communication skills Proven track record of execution and successful delivery of products and individual features Passionate about delivering the best customer experience Project ma

About Meesho Mission and Vision Meesho is India’s fastest-growing internet commerce company, driven by the mission to democratize internet commerce for everyone (DICE). Our vision is to enable 100 million small businesses and entrepreneurs in India to succeed online, making online commerce accessible to all. This core purpose guides us in empowering sellers across the country and bringing a diverse range of products to first-time internet shoppers. By leveraging technology and a unique zero commission model, Meesho has opened the doors of e-commerce to millions who were previously underserved. Technological Scale & Innovation At Meesho, technology is at the heart of our success. We have invested in a scalable infrastructure and innovative solutions to meet the demands of a vast user base and complex marketplace. Some key highlights include: Massive Scale: Our backend systems handle millions of orders per day from across India, reaching about 5% of all Indian households, all with near-zero downtime to date. Achieving this level of reliability and performance in a hyper-growth environment is a testament to our engineering excellence. Marketplace Reach: Over 1.75 million sellers are registered on Meesho’s platform, supported by our state-of-the-art tech infrastructure and pan-India logistics network. This wide reach — covering virtually every serviceable pin code in the country — presents unique engineering challenges in areas like search, personalization, and payments at scale. Scalable Architecture: We continually innovate our architecture for growth.. Our quest to serve a billion Indian users has helped us evolve our technologies from a monolith to microservices to now a high scale federated architecture. This evolution allows us to build and deploy features rapidly while maintaining stability for a fast-growing user base. Cutting-edge Tech Stack: Our platform is built using modern, open-source technologies on the cloud while ensuring high e

About the Team Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us further our 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role The Data User Platform and Programs team works at the intersection of data infrastructure, reliability, governance, developer tooling and AI systems, supporting thousands of internal data users including engineers, analysts, data scientists and business stakeholders. This role is part of a founding engineering team in India, offering high ownership, strong growth opportunities, and direct influence over the platform’s long-term architecture. You will work on systems such as: Platform foundations for reliability, observability, cost-efficiency and compliance A unified data discovery and catalog experience AI-powered assistants and workflows for analytics and operations You will collaborate closely with product managers, data engineers, and analytics teams to deliver solutions that reduce friction and increase trust across the data ecosystem. You’re excited about this opportunity because you will… Improve scalability, performance, and reliability of data platform services through strong engineering practices Build and operate data discovery and metadata platforms that help users find the right datasets, dashboards, and metrics quickly and confidently Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants Add observability, monitoring, and operational tooling to maintain platform SLAs and reduce incident response time Drive cost-efficient data platform design by identifying underutilized, redundant, or idle datasets, services, and compute resources Embed cost awareness into the data lifecycle , including: Designing systems that encourage reuse over duplication Instrumenting usage and cost signals in

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, efficiency, and increasing the impact of engineers around you? Software Engineers at Palantir build software that transforms how the world’s most important organizations use data. As an engineer focused on Frontend Developer Productivity, you’ll work within our Frontend Infrastructure group to identify, develop, and drive investments to improve the velocity and quality of our engineering. Our frontend infrastructure group covers our entire frontend development stack, from the developer experience in the IDE to the final user experience in the browser. Across the group, we are responsible for developing and maintaining: • The build and CI system for a large frontend monorepo with millions of lines of code and hundreds of active developers. • Core infrastructure required to develop and serve our frontends, including feature flags, internationalization, and commit previews. • A GraphQL API for declarative data loading, spanning many underlying services. • Blueprint, the open source UI framework used by all of Palantir's applications and thousands of developers around the world. • A variety of tools and VSCode extensions that improve developer experience across the company. With an ambitious roadmap ahead of us, you'll have the opportunity to make a lasting difference on application development at Palantir. Core Responsibilities Design tools and infrastructure that make it easy for developers to build performant applications. Identify the most pressing issues affecting our frontend developers and advocate for potential solutions. Extend our Gradle-based build tooling to decrease build

P-995 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. The Core Experiences Platforms Org in Bangalore is responsible for the main set of platforms to access and interact with core assets such as Workspaces, Notebooks, SQL queries and the necessary serving infrastructure to power multiple User Experiences. Databricks is experiencing very high growth, and several critical services rely on the platforms of the Core Experiences Platforms Org. We are focused on redesigning our systems to support the next stage of growth. This is an opportunity for you to be owning several critical next generation infrastructure for databricks, and be a central part of databricks' growth. As an Engineering Manager in the Core Experiences Platform Org, you will build and operate highly available and scalable platforms which serve multiple products in Databricks, allowing it to seamlessly scale and run across various geographic regions and clouds, and make Databricks the go-to product for big data processing in the cloud. You will report directly to the Sr. Manager of Engineering. The Impact You Will Have: You will hire great engineers to build an outstanding team You will support engineers in their career development by providing clear feedback, as well developing engineering leaders You will ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence) You will work with engineering and product leadership to build a long-term roadmap You will coordinate execution and collaborate with multiple product teams with feature requests from the platform What We Look For: Great at hiring and developing tale

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role We are looking for a Technical Product Manager who is passionate about building products that customers love and is driven/results oriented. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out solutions that deliver unique value to customers and help us grow and scale our business. What You’ll Do Create, manage, and prioritize product roadmap in alignment with business goals Lead product execution from vision, through delivery, and iterating on next steps Collaborate with Engineering, QA, and various business functions to deliver new products Collect and analyze feedback from our customers and key stakeholders to distill down into actionable requirements Lead product development ceremonies (daily stand, sprint planning, backlog grooming, facilitate retros, and any architectural discussions) Manage internal and external stakeholder expectations and project scope throughout the delivery process Measure and review data to come up with ways to improve and build new features What We Look For 3-5 years in a product management role Excellent written and verbal communication skills Proven track record of execution and successful delivery of products and individual features Passionate about delivering the best customer experience Project ma

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Who We Want Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in French. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending the capabilities of Stripe to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding the Stripe brand and financial stability. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here. What you'll do We're looking for backend engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams—from Infrastructure to Product—at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities • Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests • Debug and sol

P-951 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best Data Intelligence Platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Full Stack software engineer, you will work with your team and product management to make insights from data simple. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. Below are some example experiences you'll create for our customers to achieve the full project lifecycle from loading data, visualizing results, creating statistical models, and deploying as production artifacts. Simple workflows to create, configure, and manage large-scale compute clusters, networks and data sources. Create, deploy, test, and upgrade complex data pipelines with powerful features to visualize data graphs. Seamless onboarding and management for all members of an organization to become data-driven. Provide a great SQL-centric data exploration and dashboarding experience on Databricks An interactive environment for collaborative data projects at massive scale with an easy path to production. What we look for: 5+ years of experience with HTML, CSS, and JavaScript. Passion for user experience and design and a deep understanding of front-end architecture. Comfortable working towards a multi-year vision with incremental deliverables. M

As a Software Engineer - Frontend on a feature team, you'll be responsible for building an intuitive, responsive product. Your work will help thousands of customers to monitor the health and performance of their systems, no matter the scale. In this capacity, you’ll use tools like React and Typescript to help streamline the flow of data from platform to user, enable seamless pivots from one view to the next, and build a powerful yet easy-to-use platform. You will work on complex frontend challenges for thousands of customers with huge sets of data and work on exciting scalability and performance challenges. Our users are also developers so you will feel close to the product and have an impact on the development world. You will be part of a front-end community of 200+ passionate frontend engineers and you will be surrounded by experts. Join us to build the next generation of high-scale, data-powered features for our customers. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Work closely with backend engineers, product managers and designers to inform/refine/validate design concepts Break down complex features into distributable engineering tasks and rollout plans Design and deliver features that have direct impact on thousands of users Experiment with and advocate for new systems, design patterns, and tooling Participate in hackathons, sync with other Front end engineers at the monthly demos meeting and yearly Front End summit Use and contribute to a best-in-class in-house design system Own meaningful parts of our service, improve performance and address scalability limits Work in a fast-paced, high-growth environment that values diversity of talent, excellence of product, and exciting engineering challen