User Escalation Specialist Jobs

Human Engineer (Associate or Experienced) Company: The Boeing Company Are you ready to join a team of innovators, strategic disruptors, and dreamers who dare to redefine the future of the defense industry? Are you driven to create the unimaginable? Are you passionate about addressing human performance within the design and development of cutting-edge aerospace systems? Boeing Defense, Space & Security (BDS ) has an exciting opportunity for an associate or experienced Human Engineer to join our Human Engineering team in Colorado Spings, CO working on the front end of the next generation of Space Mission Systems technology. As a Human Factors Engineer, you will play a pivotal role in the design, development, and integration of complex aerospace systems, ensuring that all components function cohesively to meet user needs and operational requirements. You will collaborate with cross-functional teams, including systems engineers, software developers, and hardware specialists, to create systems that are not only technically robust but also intuitive and user-friendly, enhancing overall efficiency and user satisfaction. Position Responsibilities : Apply Human Engineering knowledge and principles to the analysis, design, and evaluation of complex systems Define system performance requirements to ensure safe and successful human operation of physical, functional, and program interfaces for all system operators Apply human performance principles, methodologies, and technologies to the design of complex systems Develop and implement research methodologies and analysis plans to test and evaluate developmental prototypes Apply a knowledge of military standards (such as MIL-STD-1472, MIL-STD-1474,

Experienced Engineering Technical Specialist Company: The Boeing Company Boeing Defense, Space & Security (BDS) is seeking Experienced Engineering Technical Specialists (Level 3) to join the team in Berkeley, MO. This position supports Risk Managed Framework compliance across multiple avionics test labs as well as the administration of embedded PCs and host PCs on avionics test benches. The Lab Infrastructure team is responsible for the design, modification, and troubleshooting of all test benches used in the avionics' lab to support systems integration testing on the F-15. Position Responsibilities Build and configure embedded PCs and host PCs on test benches Support RHEL 9 Installation, configuration, patching and maintenance of Linux server environments Support containerization Provide active directory management and file server management Troubleshoot user problems related to hardware, software, or processes Conduct monthly OS patching and anti-virus updates Create user accounts and reset passwords Run backups on workstations and servers Maintain compliance with Risk Managed Framework and NISPOM rules Keep facility signage up to date Maintain lab access list Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Basic Qualifications (Required Skills/Experience) <ul

Ship Suitability Engineer Company: The Boeing Company Boeing Defense, Space & Security (BDS) is seeking a Ship Suitability Engineer (Level 5) to support the Systems Engineering Integration & Test ( SEIT) Team in Berkeley, MO . Located within the BDS Air Dominance Systems Engineering core group in St Louis, Missouri supporting the Ship Suitability functions in the core and across individual programs. The candidate will support core efforts in development and maintenance processes and tools and will act as the “user/customer advocate” on naval programs to instill operational quality in Boeing’s products. The candidate will collaborate with Boeing Integrated Product Teams and the maritime customer, working to inform integration into the shipboard environment including approaches to launch and recovery, deck handling, communication modes with the ship, and shipboard qualification testing. The candidate will support engineering and test efforts on programs at the systems level by analyzing designs, participating in trade studies, designing/developing concepts, and assisting with drafting and executing test plans for air ship integration of weapons systems. The candidate will also lead and support training efforts to educate Boeing and customer engineers in naval aviation operations, procedures, equipment and environments pertaining to ship suitability. Training efforts may include, but are not limited to, classroom training at Boeing facilities and leading groups of engineers aboard ships at sea and land-based facilities. Position Responsibilities Applies an interdisciplinary, collaborative approach to lead activities to plan, design, develop and verify complex lifecycle balanced system of

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. In this role you will build relationships with both clients and contractors, connecting organisations with the right people for upcoming projects and opportunities. You'll play a key role in developing a scalable sourcing solution, influencing how the service evolves while delivering real value to clients, contractors and the wider business. Build trusted relationships with clients to understand upcoming projects, contractor requirements and supply chain challenges. Engage with contractors across the network, identifying opportunities and maintaining strong levels of participation and engagement. Match client opportunities with suitable contractors, facilitating introductions and supporting successful connections. Drive adoption of the contractor marketplace by promoting its value, gathering user feedback and identifying opportunities for improvement. Work collaboratively with Account Management, Product, Marketing and Business Development teams to support marketplace growth and enhance the client and contractor experience. You'll bring experience from a client-facing commercial environment, with a track record of building strong relationships and creating value through stakeholder engagement. You’ll be confident working with clients, contractors and internal stakeholders, using your communication and networking skills to identify opportunities, solve problems and drive outcomes. You’ll be highly organised, able to manage multiple priorities and work independently while maintaining a strong attention to detail. You'll also be comfortable using data a

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. We're looking for a motivated and commercially minded Business Development Representative (BDR) to join our growing SafeContractor team in Cardiff. This is a fantastic opportunity for a driven sales professional who enjoys building relationships, uncovering opportunities, and helping organisations find solutions that support their business goals. As a BDR, you'll play a key role in generating new business opportunities, qualifying leads, and building a strong pipeline for our BDM team. You'll be at the forefront of customer engagement, introducing prospective clients to SafeContractor's market-leading solutions and helping to drive business growth. 📞Proactively identify, engage, and qualify prospective customers through outbound calls, LinkedIn, marketing campaigns, and other lead generation activities. 🤝 Schedule meetings with potential clients to understand their business needs and identify suitable SafeContractor solutions. 📈 Build and maintain a robust sales pipeline through effective lead follow-up and opportunity management. 🌟Work closely with field-based Business Development colleagues to maximise new business, cross-sell opportunities, and overall commercial success. 📊 Maintain accurate customer and pipeline information within Microsoft Dynamics CRM, ensuring reliable forecasting and reporting. We're looking for someone who is confident communicating with decision-makers, enjoys developing new business opportunities, and can build strong professional relationships. You'll be organised, commercially aware, and motivated by achieving and e

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. Ready to build a high-performing sales career with a market-leading brand? As a Business Development Executive within our UK Supply Chain Division, you'll be at the forefront of driving growth by helping businesses gain SafeContractor accreditation, one of the UK's most recognised health and safety schemes. Working across both inbound and outbound channels, you'll have the opportunity to build relationships, uncover customer challenges, and close deals that make a real impact. If you're ambitious, target-driven, and thrive on winning new business, this role offers the perfect opportunity to develop your sales career, maximise your earning potential, and be recognised for your success. You'll join a dynamic sales team focused on generating new business and delivering commercial success. Every day brings the opportunity to engage with new prospects, uncover opportunities, and close deals, all while developing your skills and building a strong pipeline. You'll be responsible for: 📈 Building and managing a healthy sales pipeline through a combination of inbound enquiries and proactive outbound activity. 🎯 Conducting consultative discovery conversations to understand customer challenges and position SafeContractor as the solution. 💰 Converting prospects into customers by confidently guiding them through the sales process and closing opportunities. 📞 Managing prospect relationships and follow-up activity to maximise conversion rates and exceed revenue targets. 🤝 Collaborating with internal teams to deliver a seamless onboarding experience for new cust

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. Ready to build a high-performing sales career with a market-leading brand? As a Inside Sales Representative within our UK Supply Chain Division, you'll be at the forefront of driving growth by helping businesses gain SafeContractor accreditation, one of the UK's most recognised health and safety schemes. Working across both inbound and outbound channels, you'll have the opportunity to build relationships, uncover customer challenges, and close deals that make a real impact. If you're ambitious, target-driven, and thrive on winning new business, this role offers the perfect opportunity to develop your sales career, maximise your earning potential, and be recognised for your success. You'll join a dynamic sales team focused on generating new business and delivering commercial success. Every day brings the opportunity to engage with new prospects, uncover opportunities, and close deals, all while developing your skills and building a strong pipeline. You'll be responsible for: 📈 Building and managing a healthy sales pipeline through a combination of inbound enquiries and proactive outbound activity. 🎯 Conducting consultative discovery conversations to understand customer challenges and position SafeContractor as the solution. 💰 Converting prospects into customers by confidently guiding them through the sales process and closing opportunities. 📞 Managing prospect relationships and follow-up activity to maximise conversion rates and exceed revenue targets. 🤝 Collaborating with internal teams to deliver a seamless onboarding experience for new custome

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. Ready to build a high-performing sales career with a market-leading brand? As a Sales Executive within our UK Supply Chain Division, you'll be at the forefront of driving growth by helping businesses gain SafeContractor accreditation, one of the UK's most recognised health and safety schemes. Working across both inbound and outbound channels, you'll have the opportunity to build relationships, uncover customer challenges, and close deals that make a real impact. If you're ambitious, target-driven, and thrive on winning new business, this role offers the perfect opportunity to develop your sales career, maximise your earning potential, and be recognised for your success. You'll join a dynamic sales team focused on generating new business and delivering commercial success. Every day brings the opportunity to engage with new prospects, uncover opportunities, and close deals, all while developing your skills and building a strong pipeline. You'll be responsible for: 📈 Building and managing a healthy sales pipeline through a combination of inbound enquiries and proactive outbound activity. 🎯 Conducting consultative discovery conversations to understand customer challenges and position SafeContractor as the solution. 💰 Converting prospects into customers by confidently guiding them through the sales process and closing opportunities. 📞 Managing prospect relationships and follow-up activity to maximise conversion rates and exceed revenue targets. 🤝 Collaborating with internal teams to deliver a seamless onboarding experience for new customers. 🚀 Ident

The Opportunity The world of design is changing rapidly, and the Pro Design team is leading that transformation. We are the Adobe organization behind Illustrator, InDesign, and emerging experiences that connect creativity, collaboration, and AI. Our teams are reimagining what professional design looks like for the next decade - building intelligent, connected tools that empower creators and teams to move faster without sacrificing craft. We are looking for a Senior Business Data Scientist who is creative, analytical, and unafraid to question the status quo and shape the decisions that move key business metrics at scale. Join us and build Adobe’s future products! What you'll Do Map the user funnel and build the metrics, cohorts, and dashboards that Product and Growth rely on to see how users move across free, trial, and paid tiers—and pinpoint where they drop off. Dig into the hard questions (what drives activation, which behaviors predict retention and expansion) and build propensity models for conversion, upgrade, churn, and expansion that feed real-time targeting and in-product nudges. Find and size growth bets and work with Product to ship them. Set north-star, driver, and guardrail metrics with your partners, and stand up multivariate experiments across onboarding, paywalls, in-product prompts, and pricing. What you need to succeed Minimum Requirements: Bachelor's degree in a quantitative field (Statistics, Mathematics, Computer Science, Economics, Engineering, or similar) or equivalent practical experience. 5&#43; years of experience in data science, product analytics, or a similar quantitative role. Proficiency in SQL and Python (or R) for data manipulation, analysis, and modeling. Hands-on experience designing and analyzing A/B tests and interpre

Senior Visual Designer Description - HP is seeking an exceptional Senior Visual Designer to elevate the visual experience across consumer printing products and services used by millions of customers worldwide. This role will define and deliver visual design across HP’s ecosystem, combining design excellence, strategic thinking, technical expertise, and user insight to create innovative, user-centered solutions while mentoring designers and strengthening collaboration. As a senior member of the design organization, you will apply visual design expertise, systems thinking, and customer empathy to create intuitive, engaging, and differentiated experiences that strengthen HP’s brand and support measurable business outcomes. You will work closely with cross-functional partners to help shape the next generation of connected print experiences. Core Responsibilities Visual Experience Design Create high-fidelity user interface designs for across web, mobile, and printer front-panel platforms. Develop visual concepts, layouts, illustrations, iconography, motion graphics, and interaction patterns that elevate the customer experience. Customer-Centered Design Collaborate with User Experience designers, marketing, program managers, and engineers to deliver world-class product experiences. Coordinate with development teams to ensure feasible, well-implemented design solutions. Deliver wireframes, prototypes, specifications, style guides, and other high-quality visual assets. Design Systems & Brand Excellence Contribute to HP's design systems, visual standards, and component libraries. Ensure consisten

The MongoDB Atlas team is a diverse group of contributors working together to help our users manage MongoDB at global scale. We are responsible for MongoDB Atlas: our database as a service offering and fastest growing product which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Senior Engineer to join the Atlas Identity and Access Management (IAM) team. IAM is a platform and a product team. We serve internal engineers by providing them a secure and durable suite of services, and we serve external customers by providing them user facing features and products. We are the owners of Atlas’ authentication (OAuth, SSO, Federated Identity) and authorization (RBAC, ABAC) systems, along with many others. The IAM team’s mission is to enable customers to securely build their applications with Atlas through our best in class user experience. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Role Responsibilities Design, architect, build, and deliver core pieces of IAM Lead projects from specification to delivery Mentor and grow other team members Improve our codebase, best practices, and design principles Define your top priorities and focuses, communicate them, and execute against them Lead and contribute to complex technical projects and initiatives Candidate Profile 5+ years experience of software engineering, primarily focused on backend systems Proficient in a modern compiled programming language (Java, Go, C#, C++, etc.) Willingness to learn JavaScript and/or TypeScript along with modern frontend technologies (React, Redux, etc.); prior experience a plus Excellent communication skills, both written and verbal Desire to collaborate with colleagues and mentor fellow engineers Is curious, collaborative, empathetic, and intellectually honest Has a passion for problem solving and learning new things in the domains of computer science and software engineering Expe

Job Title Lead Software Technologist I - UI Job Description Minimum required Education: Bachelor's / Master's Degree in Computer Science, Software Engineering, Information Technology or equivalent. Job title: Lead Software Technologist I Your role: Lead development of intuitive clinical user interface applications used by clinicians in high-acuity environments. Collaborate with UX teams and clinicians to ensure applications meet usability and safety requirements. Provide technical leadership across modern UI technologies and supporting C&#43;&#43; layers for embedded devices. Lead and mentor Platform development teams on software architecture, design patterns, and embedded systems best practices through daily hands-on collaboration. Lead and mentor application development teams on application services for physiological data visualization, and clinical decision support features. Establish and enforce quality standards, development methodologies, and coding practices that drive continuous improvement in software reliability and performance. Conduct rigorous code reviews and provide constructive technical feedback to ensure adherence to medical device software standards (IEC 62304, FDA regulations) Optimize application performance by identifying and resolving bottlenecks in resource-constrained embedded Linux environments. Drive the adoption of AI-enabled development tools and demonstrate measurable productivity improvements across the team. Collaborating with cross-functional teams including Product Management, QA, Regulatory, and other engineering leads to define and deliver features. Support software lifecycle management activities including sustaining engineering, defect resolution, and platform evolution.

NVIDIA pioneers computer graphics, gaming, AI, and accelerated computing. We are looking for a Technical Platform Operations Lead to join our team and play an important role in scaling Sales AI applications and platforms. This position offers the opportunity to shape how these solutions operate after launch and help ensure they remain reliable, secure, well governed, widely adopted, and continuously improved. You will collaborate with Sales, Product, Engineering, Data, Security, and IT teams to strengthen platform health, improve the user experience, and increase business impact. What you’ll be doing: Lead end-to-end post-launch operations for Sales AI applications, including availability, performance, support readiness, releases, upgrades, and lifecycle planning. Develop effective processes for incident response, problem management, changes, and issue resolution. Coordinate timely recovery and lasting improvements. Analyze service-level indicators and objectives, adoption metrics, dashboards, alerts, and user feedback to identify risks, performance degradation, and usage gaps. Collaborate with partner teams to translate operational signals and user needs into prioritized improvements and roadmap inputs. Improve adoption and business value through usage analytics, enablement, feedback loops, and user experience enhancements. Establish governance practices for security, access controls, compliance, documentation, and platform support. Develop automation, observability, and self-service capabilities that simplify operations and reduce repetitive work and recurring incidents. Prepare new AI capabilities and releases for production with runbooks, monitoring, rollback plans, support models, and partner enablement. What we need to see: 8&#43; years of experience in technical operations, pl

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Department Intro: Join our Process QE team in Taiwan, where we drive innovation and excellence in process quality control and user-friendly and reliable manufacturing system environments. We empower our team members to make a tangible impact on the world. Position Overview: As a Process QE Technician, you will focus on one function within the multifaceted realm of process quality engineering. You will support engineers with routine tasks and collaborate on engineering projects. This outstanding opportunity will allow you to develop your skills in a collaborative and inclusive environment, where your contributions will be valued and your growth supported. Responsibilities: Follow SOPs to perform routines such as system settings, document control, and metrics maintenance. Tasks change based on the function assigned in process QE. Collaborate with senior engineers to analyze and resolve technical issues with detailed solutions. Initiate solutions using Micron's tools to improve labor efficiency and mitigate risks during conversion. Contribute to the continuous improvement of engineering processes and practices. Qualifications & Skills: Proven ability to work in a team-oriented, collaborative environment. Determined and proactive approach to learning and tackling

About the Role Adobe is seeking a Machine Learning Engineer to join the Adobe Genuine Engineering team. This group protects Adobe's ecosystem from fraud, abuse, and misuse using intelligent systems worldwide. In this position, you will build and develop machine learning models from scratch, including custom transformer-based frameworks, to identify fraudulent actions, stop account sharing, and protect the experience of hundreds of millions of users. You will manage the entire model lifecycle: raw behavioral data and feature engineering, architecture development, large-scale GPU training, deployment, and monitoring. The team is actively building in-house behavioral foundation models that learn identity-preserving representations from long sequences of user activity. This is a role for an engineer who wants to own deep learning systems end-to-end — not consume pre-built ones. Key Responsibilities Build and train deep learning models from scratch, including custom transformer and attention-based architectures for long behavioral event sequences. Own the full training stack: event tokenization, temporal and positional embeddings, self-supervised pretraining (e.g., masked modeling, contrastive learning), and downstream fine-tuning. Train large models efficiently on GPU infrastructure using mixed-precision training, gradient accumulation/checkpointing, efficient attention, and distributed strategies (DDP, FSDP, or equivalent). Build and optimize feature pipelines on Databricks and Spark, transforming raw behavioral events into high-quality model inputs. Translate prototypes into production ML systems — scalable, reliable, and observable — and drive inference performance through architectural and serving-side optimization. Contribute to MLOps practices: experiment tracking, model versioning, CI/CD, automated retraining, and