User Escalation Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities,

About the Team Full Stack engineers within the Fleet Scheduling team are dedicated to building intuitive and scalable interfaces that empower researchers to efficiently manage AI workloads across some of the largest supercomputers in the world. Our focus is on developing robust, high-performance systems that provide real-time insights, resource tracking, and seamless interaction with complex infrastructure. We aim to optimize resource allocation, minimize operational overhead, and create user-friendly tools that enhance researcher productivity and system transparency. About the Role You will design, develop, and operate web-based systems that provide a powerful and intuitive interface to OpenAI’s supercomputing clusters. You will collaborate closely with researcher, product and infrastructure teams to deliver scalable solutions that enable seamless monitoring, job scheduling, and resource management. This is an opportunity to work at the cutting edge of AI infrastructure, designing tools that scale to exascale workloads while maintaining usability and performance. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and develop full-stack web applications to track, monitor, and manage large-scale AI workloads in real time. Collaborate with researchers and infrastructure teams to translate complex operational needs into intuitive UIs and scalable backends. Build data visualization tools (e.g., Gantt charts, dashboards) to provide insights into job scheduling and resource allocation. Optimize backend services to handle massive data throughput while ensuring low-latency performance and high availability. Implement frontend components that provide seamless interactions with scheduling, storage, and compute systems. Ensure system security, reliability, and scalability across globally distributed supercomputing infrastructure. You might thrive i

P-926 The Applied AI team at Databricks sits at the forefront of advancing AI/ML-powered products. Databricks’ customers are continuously creating new assets (tables, notebooks, dashboards, datarooms, pipelines, sql queries, ml models etc.) on the platform. Finding an asset is a critical user journey for Databricks’ customers which helps them accomplish their tasks. As our Search product continues to evolve, we are seeking multiple senior engineers to drive enhancements to our Search Quality. In 2026, we will focus on enhancing search ranking, improving query understanding, building robust evals and growing the coverage of assets to enable seamless search at scale. Key Responsibilities Drive the development and deployment of ML based search and discovery relevance models and systems integrated with Databricks' products and services. Design and implement automated ML and NLP pipelines for data preprocessing, query understanding and rewrite, ranking and retrieval, and model evaluation, enabling rapid experimentation and iteration. Collaborate with product managers and cross-functional teams to drive technology-first initiatives that enable novel business strategies and product roadmaps for the search and discovery experience. Contribute to building a robust framework for evaluating search ranking improvements - both offline and online. What We’re Looking For BS+ (M.S. or PhD preferred) in Computer Science, or a related field. 5+ years experience developing search relevance systems at scale in production or in high-impact research environments. Experience applying LLM to search relevance Experience in one or more of the following: Query understanding NLP Text mining Recommendations Personalization Discovery Conversational AI Strong understanding of computer science fundamentals. Contributions to well-used open-source projects. Why Join Us? At Databricks, we are building state-of-the-art AI solutions that red

P-375 The Search team at Databricks sits at the forefront of advancing AI/ML-powered products. Databricks’ customers are continuously creating new assets (tables, notebooks, dashboards, datarooms, pipelines, sql queries, ml models etc.) on the platform. Finding an asset is a critical user journey for Databricks’ customers which helps them accomplish their tasks. As our Search product continues to evolve, we are seeking a Staff Engineer to lead enhancements to our Search Quality. We are focusing on enhancing search ranking, improving query understanding, building robust evals and growing the coverage of assets to enable seamless search at scale. Key Responsibilities Drive the development and deployment of ML based search and discovery relevance models and systems integrated with Databricks' products and services. Design and implement automated ML and NLP pipelines for data preprocessing, query understanding and rewrite, ranking and retrieval, and model evaluation, enabling rapid experimentation and iteration. Collaborate with product managers and cross-functional teams to drive technology-first initiatives that enable novel business strategies and product roadmaps for the search and discovery experience. Contribute to building a robust framework for evaluating search ranking improvements - both offline and online. What We’re Looking For BS+ (M.S. or PhD preferred) in Computer Science, or a related field. 10+ years experience developing search relevance systems at scale in production or in high-impact research environments. Experience applying LLM to search relevance Experience in one or more of the following: Query understanding NLP Text mining Recommendations Personalization Discovery Conversational AI Strong understanding of computer science fundamentals. Contributions to well-used open-source projects. Why Join Us? At Databricks, we are building state-of-the-art AI solutions that redefine how users inte

P-925 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Senior Frontend Engineer, you will work with your team and product management to make insights from data simple. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. Below are some example experiences you'll create for our customers to achieve the full project lifecycle from loading data, visualizing results, creating statistical models, and deploying as production artifacts. Simple workflows to create, configure, and manage large-scale compute clusters, networks and data sources. Create, deploy, test, and upgrade complex data pipelines with powerful features to visualize data graphs. Seamless onboarding and management for all members of an organization to become data-driven. Provide a great SQL-centric data exploration and dashboarding experience on Databricks An interactive environment for collaborative data projects at massive scale with an easy path to production. What we look for: 5+ years of experience with HTML, CSS, and JavaScript Experience leading large multi-quarter efforts with a demonstrated customer or business impact Passion for user experience and design and an understanding of front-end architecture Comfortable work

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. About the Team: Our team has a unique opportunity to work on applications at scale, serving millions of jobseekers and tens of thousands of customers. We’re working on building an efficient marketplace of jobseekers and employers and need full-stack engineers to build fast, scalable, and effective applications that help connect people to their next job. We provide an essential service and have a thriving business as a result. Our stack is complex and we’re looking for engineers who know how to write evolvable, properly instrumented, and efficient code as part of a growing distributed system. We’re working on mobile-first web applications and need people who can build fast and intuitive experiences. About the Job: Design and implement user-facing web applications at scale and hold up to expansion of a diverse user base Raise the bar in engineering innovation and the evolution of our approach to backend and front end development Communicate and deliver complex, technical solutions to a variety of stakeholders both technical and non technical Develop and maintain highly scalable and reliable web applications and user interfaces (UIs) to interact with complex backend systems to a consumer facing audience Utilize product requirements and engage with cross functional teams to deliver rapidly evolving product in a timely manner Minimum Qualifications

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. About the Team: Our team has a unique opportunity to work on applications at scale, serving millions of jobseekers and tens of thousands of customers. We’re working on building an efficient marketplace of jobseekers and employers and need full-stack engineers to build fast, scalable, and effective applications that help connect people to their next job. We provide an essential service and have a thriving business as a result. Our stack is complex and we’re looking for engineers who know how to write evolvable, properly instrumented, and efficient code as part of a growing distributed system. We’re working on mobile-first web applications and need people who can build fast and intuitive experiences. About the Job: Design and implement user-facing web applications at scale and hold up to expansion of a diverse user base Raise the bar in engineering innovation and the evolution of our approach to backend and front end development Communicate and deliver complex, technical solutions to a variety of stakeholders both technical and non technical Develop and maintain highly scalable and reliable web applications and user interfaces (UIs) to interact with complex backend systems to a consumer facing audience Utilize product requirements and engage with cross functional teams to deliver rapidly evolving product in a timely manner Minimum Qualifications

AI Engineer - Enterprise Search Overview We are looking for an experienced Enterprise Search Lead to build and optimize our multi-tenant enterprise search solution. This role focuses on creating scalable systems that integrate seamlessly with customer environments, leveraging cutting-edge AI and ML technologies. You will design and manage the enterprise knowledge graph, implement personalized search experiences, and drive AI- powered innovations to enhance search relevance and ITSM workflows. What You Will Do: Build and structure our enterprise knowledge graph to organize content, people, and activity into meaningful relationships for better search relevance. Develop and refine personalized ranking models that adapt to user behavior and improve search results over time. Design ways to adapt AI language models to each customerʼs data for enhanced accuracy and context. Explore innovative methods to combine LLMs with search engines for answering complex queries Write clean, robust, and maintainable code that integrates smoothly with multi-tenant systems. Collaborate with cross-functional teams to align search capabilities with ITSM workflows. Mentor junior engineers or learn from experienced ones to grow as a technical leader. What You Should Have 3-5 years of experience working on enterprise search products with AI/ML integration. Expertise in multi-tenant systems and securely integrating with external customer systems. Hands-on experience with tools like Elasticsearch, Solr, or similar search platforms. Strong coding skills in Python, Java, or equivalent languages. A passion for solving complex problems with AI and delivering intuitive user experiences. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles at Atomicwork. Only apply through official Atomicwork channels. We do not use third-party agencies or individuals who ask for payments in exchange for interviews or offer letter

NK Securities Research is a leading financial firm that leverages cutting edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High Frequency Trading across different asset classes. Key Responsibilities: As a Software Developer - Platform, you will play a vital role in building and enhancing tools that empower our Quant, Infrastructure, Compliance, and Operations teams. In addition to web application development, you will be responsible for automating critical infrastructure processes, optimizing tasks, and delivering scalable solutions for our trading ecosystem. Application Development: Develop and maintain in-house software tailored for business and trading requirements. Enhance internal tools and applications to improve the user experience for different teams. Ensure robust and reliable trade monitoring systems through continuous innovation. Automation Development: Design and develop frameworks to automate infrastructure provisioning, configuration, and deployment using latest industry best practices Automate exchange-specific tasks such as connectivity management, order book monitoring, and trade execution workflows. Task Optimization: Identify and optimize repetitive tasks through scripting and configuration management. Ensure scalable and adaptable solutions to support multiple exchanges and regions. Infrastructure as Code (IaC): Use Ansible to codify infrastructure configurations, ensuring consistency and repeatability. Manage playbooks for server setups, network configurations, and middleware deployment. System Monitoring and Maintenance: Develop tools for system health checks, performance monitoring, and logging. Automate response mechanisms for critical alerts and incidents. Collaboration: Work closely with infrastructure, network, and trading teams to gather requirements and deliver robust solutions. Coordinate with exchange connectivity teams to ensure complianc

Staff Engineer - Enterprise Search Overview We are looking for an experienced Enterprise Search Lead to build and optimize our multi-tenant enterprise search solution. This role focuses on creating scalable systems that integrate seamlessly with customer environments, leveraging cutting-edge AI and ML technologies. You will design and manage the enterprise knowledge graph, implement personalized search experiences, and drive AI-powered innovations to enhance search relevance and ITSM workflows. What You Will Do Build and structure our enterprise knowledge graph to organize content, people, and activity into meaningful relationships for better search relevance. Develop and refine personalized ranking models that adapt to user behavior and improve search results over time. Design ways to adapt AI language models to each customer’s data for enhanced accuracy and context. Explore innovative methods to combine LLMs with search engines for answering complex queries. Write clean, robust, and maintainable code that integrates smoothly with multi-tenant systems. Collaborate with cross-functional teams to align search capabilities with ITSM workflows. Mentor junior engineers or learn from experienced ones to grow as a technical leader. What You Should Have 5+ years of experience working on enterprise search products with AI/ML integration. Expertise in multi-tenant systems and securely integrating with external customer systems. Hands-on experience with tools like Elasticsearch, Solr, or similar search platforms. Strong coding skills in Python, Java, or equivalent languages. A passion for solving complex problems with AI and delivering intuitive user experiences. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles at Atomicwork. Only apply through official Atomicwork channels. We do not use third-party agencies or individuals wh

Full Stack Javascript & Database Developer Particle41 is seeking a talented and versatile Full Stack Developer to join our innovative team. As a Full Stack Developer, you will play a key role in designing, developing, and maintaining end-to-end software solutions that meet our clients' needs. You will work on both front-end and back-end technologies, collaborating with cross-functional teams to deliver high-quality products. This is an exciting opportunity to have an impact on projects and grow your skills in a supportive and dynamic environment. In This Role, You Will: Software Development Develop and maintain web applications using front-end technologies. Experience or knowledge in backend technology will be an advantage. Design responsive and user-friendly interfaces using modern JavaScript/TypeScript frameworks such as NextJS, React.js or Angular and front-end CSS frameworks like Tailwind and Bootstrap Create RESTful, GraphQL APIs to enable communication between backend and front-end applications. Write clear and concise documentation for APIs, including usage guides and code examples, to facilitate integration by internal and external developers. Basic understanding of Open API specifications. Write clean, efficient, and well-documented code following industry best practices and coding standards. Strong understanding of the Node.js ecosystem and architecture and integrations with popular third-party libraries. Implement API authentication and authorization mechanisms, such as OAuth, JWT, or API keys, to ensure data security and privacy. Requirements Gathering and Analysis Collaborate with designers, product managers, and other stakeholders to gather requirements and translate them into technical solutions. Participate in requirement analysis sessions to understand business needs and user requirements. Provide technical insights and recommendations during the requirements-gathering process. Agile Development Participate in Agile development processes,

About the Team The Storage Infrastructure team builds and operates the storage foundation behind OpenAI’s most demanding workloads. We work directly with research to design storage systems for rapidly evolving experiments, while also powering production at scale. We own the platform end to end: backend systems, user-facing services and APIs, and the control planes that manage how data is placed, moved, and retained over time. Our stack spans cloud and in-house object stores across very different workload profiles, from GPU-attached systems to dedicated storage hardware. We also build the federation layer that unifies these backends behind a simple interface and routes each workload to the right storage solution. About the Role You will help build the storage platform that powers OpenAI’s research and production systems. This is a hands-on infrastructure role for engineers who want to work on deeply technical systems at scale and own them in production. You’ll work across object storage, cross-region data movement, lifecycle management, and the federation layer that provides a unified interface across multiple backends. Much of our stack runs on Kubernetes, and we primarily build services in Rust. In this role, you will: Build and operate storage services that underpin OpenAI’s research infrastructure Develop object storage systems across cloud and in-house environments Build systems for cross-region data movement, replication, and recovery Design lifecycle management capabilities that keep data durable, available, and cost-effective Evolve the federation layer that unifies multiple backend systems behind a simple interface Improve performance, reliability, and operational excellence across the platform Collaborate closely with researchers and infrastructure teams to support rapidly evolving workloads You might thrive in this role if you: Have experience building or operating distributed systems in production Have worked on storage infrastructure, object stores, dist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Product Manager 2 - SCM Marketplace About Team Myntra’s product management team builds technology products that empower our customers’ shopping experience and enables the smooth flow of products from suppliers to our customers’ doorsteps. We work on areas such as building massive-scale internet-applications, engaging user-interfaces, big-data analytics, mobile apps, workflow systems, inventory-management etc. Using technology & design every employee has the power to have an incredible impact in the life of Indian consumers. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform. Our Product Vision is to be the most innovative fashion-tech leader, crafting trusted, efficient, immersive & inspiring content and commerce experiences for our customers such that Myntra becomes a part of their life whilst also creating an ecosystem to support brands to build their identity and flourish. Supply Chain Management (SCM) Product Team Myntra Supply Chain Management systems form the backbone of our core business and customer experience. Any business runs on a simple construct of Demand (Consumer) and Supply (Producer). However, a set of complex and intricate methods, processes and systems connect the demand with supply in a deterministic and predictable way. These methods, processes and systems collectively form the Supply Chain for the business. The multi-billion-dollar Myntra business fundamentally rests on a set of highly scalable, robust and intelligent Supply Chain Management systems that solve real world problems of predicting the demand from millions of our customers, for a combination of millions of products from our product catalog, and intelligently connecting that demand to thousands of national and international sellers or suppliers using a set of advanced homegrown tech produc

Frontend Developer Particle41 is seeking a talented and versatile Frontend developer to join our innovative team. As a frontend developer, you will play a key role in designing, developing, and maintaining end-to-end software solutions that meet our clients' needs. You will work on both front-end and back-end technologies, collaborating with cross-functional teams to deliver high-quality products. This is an exciting opportunity to have an impact on projects and grow your skills in a supportive and dynamic environment. In This Role, You Will: Software Development Develop and maintain web applications using a combination of front-end and back-end technologies. Design responsive and user-friendly interfaces using modern JavaScript/TypeScript frameworks such as Next.js, React.js or Angular and front-end CSS frameworks like Tailwind and Bootstrap Implementing server-side logic and database integration using languages like Node.js, Python, or PHP and database technologies like ORMs, MySQL, MongoDB, or PostgreSQL will be an added advantage. Write clear and concise documentation for APIs, including usage guides and code examples, to facilitate integration by internal and external developers. Basic understanding of Open API specifications. Write clean, efficient, and well-documented code following industry best practices and coding standards. Strong understanding of the Javascript ecosystem and architecture and integrations with popular third-party libraries. Implement API authentication and authorization mechanisms, such as OAuth, JWT, or API keys, to ensure data security and privacy. Requirements Gathering and Analysis Collaborate with designers, product managers, and other stakeholders to gather requirements and translate them into technical solutions. Participate in requirement analysis sessions to understand business needs and user requirements. Provide technical insights and recommendations during the requirements-gathering process. Agile Development Participate in Ag