User Escalation Specialist Jobs

Asana is seeking an experienced IT Systems Engineer (Identity) to join our growing IT Team and support the critical systems that keep IT moving forward. The ideal candidate will be focused on increasing IT efficiency through automation, and improving the end-user experience. Based in our Vancouver office, you will be primarily responsible for the support and implementation of our internal and cloud based IT identity infrastructure and applications. As an Identity Engineer, you will support and implement our internal and cloud-based IT identity infrastructure and applications to increase efficiency through automation. You will collaborate with cross-functional teams to improve the end-user experience while maintaining a crisp and detail-oriented focus on our identity systems. By leveraging your passion for technology and automation, you will play a critical role in scaling Asana's global IT operations. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive efficiency by implementing automated SSO on-boarding and off-boarding processes. Empower the organization through expert administration and support of Google Workspace, Slack, and Asana. Design and deliver security policies in partnership with the Security team to protect our global user base. Scale IT services by identifying and executing on high-impact automation opportunities. Standardize and automate routine IT

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Product Designer on the Developer Foundations team within the Developer Product Group, you'll shape the end-to-end experience for developers building on Coinbase. This team owns the Developer Portal, including documentation, API dashboards, and onboarding flows that are the front door for every external developer integrating with our platform. You'll lead design for these critical surfaces, turning complex technical workflows into clear, intuitive experiences that drive developer adoption and success at scale. What you'll do: Own end-to-end design for the Developer Portal, spanning documentation, API dashboards, onboarding flows, and self-service tooling. Lead design system contributions specific to developer-facing surfaces, ensuring consistency and scalability across the Portal experience. Partner with Product, Engineering, and Developer Relations to identify friction points in the developer journey and ship high-impact improvements. Drive user research and usability testing with external developers to validate design decisions and uncover unmet needs. Shape how AI-powered features surface within the Portal, including intelligent search, contextual guidance, and code generation experiences. Build and maintain design specs, prototypes, and interaction patterns in Figma that serve as the source of truth for engineering delivery. Required Skills and Experi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Implementation Specialist We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementations of sold Packaged Services. You will ensure customers have the best experience whether they are new to Smartsheet or mid-journey and looking to enhance their experience. Your primary role is to expedite adoption, bolster retention and identify expansion opportunities. This full-time position reports to a Manager of Solution Services based in Costa Rica. You Will: Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform Collaborate with customer stakeholders to drive timelines, manage scope, and change requests Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs Gain and maintain deep technical knowledge of Smartsheet including premium products Identify product and services expansion opportunities for Smartsheet with the customer's user base Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions Meet or exceed key performance indicator (KPI) targets aligned to the role Accomplish o

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: As a Developer Platform engineer, you will directly contribute to the foundational pieces that make Notion extensible and connected. You will build tools, APIs, and platform experiences that help customers connect Notion to the world — bringing their apps, data, and workflows into one workspace. Your work will make it easier for developers, admins, and builders to create reliable integrations and automations on top of Notion. You will be a key player in building the robust technical foundation that allows Notion to achieve the connected workspace vision. Your work will include both internal platform contributions that accelerate other Notion engineering teams and end-user-facing functionality that enables toolmaking ubiquity. You will be presented with challenging technical problems, as Notion’s product needs are complex. You’ll play a key role in identifying and executing against technical investments that ensure the long-term quality, reliability, and performance of Notion’s platform as we scale. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursd

About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). AI is part of how we work: Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company. Job brief: As a Senior Product Design Manager, you will lead a talented team of product designers to create highly engaging, intuitive, and delightful experiences for millions of daily active users. You will sit at the intersection of human-centered design, business strategy, and technological innovation, helping to define the future of our consumer digital portfolio. The impact you'll make: Design Leadership & Strategy Product Strategy: Collaborate with Product Management and Leadership to define the user experience vision and product strategy for core consumer app features. Growth & Engagement: Leverage user empathy, behavioral psychology, and market trends to design features that improve retention, conversion, and user joy. Design Excellence: Champion high craft standards across user flows, interactio

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. This means you’ll have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Israel team helps businesses of all sizes from startups and small and medium-sized businesses to large commercial and enterprise organisations grow using modern financial infrastructure. We work with users to power innovative business models, reduce costs, expand internationally, and deliver outstanding experiences for their customers. Israel is a strategically important market for Stripe, with a vibrant technology ecosystem and significant opportunities for long-term growth. As we deepen our presence in the country we are building the leadership and cross-functional capabilities required to serve our users and partners at greater scale. What you’ll do As Country Leader for Israel, you will act as the general manager for Stripe in the market. You will set the vision and strategy for Israel, lead the local revenue organisation, and be accountable for sustainable growth across all user segments from startups and SMBs to commercial, digital-native and enterprise businesses. This is a highly cross-functional leadership role. You will bring together teams across Sales, Product, Engineering, Legal, Finance, Risk, Compliance, Policy and Partnerships to establish and execute Stripe’s market strategy. You will lead and coach a high-performing team of account executives delivering ambitious targets across Stripe’s product portfolio. You will combine strong commercial leadership with a long-term, user-first mindset, ensuring that our

The Opportunity We’re looking for an experienced Senior Associate to join our growing GTM Strategy & Operations team as the product owner for our GTM data and tooling products. Our team solves complex problems that require insight, creativity, and execution through building scalable processes, tools, and systems for our rapidly growing global business. You will own the roadmap, delivery, and adoption of the data products and sales productivity tools that power our Sales and Customer Success organizations, spanning both internally built products and third-party solutions, with decisions guided by speed, cost, scalability, and long-term maintainability. Doing this successfully requires a deep understanding of the “day in the life” for field teams, strong product management instincts, and the ability to translate business needs into build-versus-buy decisions and tooling solutions that help Datadog grow 10x. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. You Will Own the product roadmap: Set the vision, strategy, and prioritized roadmap for GTM data products and sales productivity tools. Balance field needs, business impact, technical feasibility, cost, and maintainability while making clear decisions about where to invest, consolidate, replace, or retire. Run the end-to-end product lifecycle for in-house tools: Write requirements and user stories, define MVPs, establish acceptance criteria, manage the backlog, and partner with GTM Systems, Data Engineering, and Analytics to ship, iterate, and sunset internally built products. Establish the product operating model : Create a consistent approach to intake, prioritization, roadmap planning, product ownership, release readiness, feedback collection, and lifecycle management across our portfolio of products. Make build-ve

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Senior Incident Response Analyst at Elastic, you are one of the front-line defenders for ensuring we are delivering safe and secure products and services to our customers, users, and fellow Elasticians. You will be responsible for reviewing and responding to alerts across a wide variety of sources that include multiple cloud providers, CI/CD environments, SaaS services, user workstations, and much more. Elastic is distributed globally by design, and we model our response practice around that same concept; enabling domain experts to respond with oversight from the Incident Response team and relying on you to provide oversight and guidance to these experts. You’ll also dive in and provide support in identifying what happened, who did it, when, and where to ensure we’ve accurately secured our environment during and after security events. If doing all of this with the Elastic Stack excites you, then we’d love to talk with you! What You Will Be Doing Review and respond to alerts generated from our Elastic Detection Engine and other monitoring sources Provide feedback to the Threat Detection team to improve the quality of detections by identifying false positives, enrichment opportunities, and automated response possibilities Conduct analysis on SIEM and/or endpoint logs during complex investigations Develop and document innovativ

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 About This Role ClickUp is looking for a Senior Database Reliability Engineer to join our Database Operations team. You’ll be responsible for the performance, integrity, security, and availability of our PostgreSQL databases running on Linux in AWS. This role focuses on day-to-day database administration, operational excellence, and ensuring data is consistently reliable and well-managed across environments. Key Responsibilities Administer, monitor, and maintain PostgreSQL databases (250GB+) in production environments (AWS RDS, Aurora, EC2) Ensure database availability, performance, and data integrity through proactive monitoring and maintenance Perform routine database administration tasks including patching, upgrades, vacuuming, reindexing, and statistics management Execute and manage backup, restore, and disaster recovery procedures, including regular testing of recovery plans Handle user access management, roles, and database security to ensure compliance with best practices Perform capacity planning, storage management, and growth forecasting Troubleshoot database issues, including performance bottlenecks, locking/contention, and failed jobs Support application teams with query tuning, schema changes, and release deployments Manage database migrations, upgrades, and change requests with minimal downtime Maintain documentation for database configurations, standards, and operational procedures Participate in on-call rotations and provide support for production incidents Qualifications 7+ years of experience in a senior database administrator or Database Engineering role Strong hands-on PostgreSQL ad

CAPCO POLAND - WARSAW *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Role Overview We are seeking React / Java Full Stack Engineer to join our Global Asset Servicing Platform team. This is a hands-on engineering role where you will design, build, and test features end-to-end – with full ownership of code and quality. You will work across development and test automation: coding new functionality, writing unit and integration tests, and adding Cucumber-based end-to-end tests – not only for your own work but also for features built by your teammates, to ensure unbiased validation. The ideal candidate will be skilled in Java backend development and modern UI development using React. This role will work across the full stack to build a scalable, reliable, and user-friendly application. Key Responsibilities Design, develop, and maintain features using Java and React . Build responsive and modern frontend applications using ReactJS, Develop and integrate APIs and web services. Experience working with relational databases (Oracle, Postgres) Write clean, well-structured unit tests (JUnit or equivalent) alongside your code. Contribute to and maintain our automated test framework using Ruby and Cucumber : Write new Ruby step definitions as needed. Create and maintain Cucumber feature files for end-to-end testing. Write automated tests for features developed by other engineers , ensuring high-quality outcomes and reducing development bias. Champion a test-first approach , delivering code that is reliable, maintainable, and scalable. Apply performance and scalability considerations; use tools such as JMeter for load/performance testing where

ABOUT THE PRODUCT MANAGER ROLE: WIN is looking for Technical Product Managers to join our growing team in India. You will work at the intersection of AI, operations, data, and customer experience to build scalable, high-impact products across internal and customer-facing platforms. This is not a Scrum Master or delivery coordination role. This role requires a strong product mindset - someone who can identify opportunities before the market does, translate ambiguity into structured systems, and build products that fundamentally change how people work. You will work across AI-powered workflows, inspection operations, data intelligence, and platform thinking to create products that drive real business outcomes and long-term value. KEY RESPONSIBILITIES: ● Define and drive product strategy for internal and customer-facing platforms ● Identify product opportunities across AI, automation, analytics, and workflow optimization ● Translate complex and ambiguous business problems into structured product solutions ● Collaborate with engineering, design, operations, and leadership to shape product roadmap ● Build scalable product systems and frameworks instead of one-off feature solutions ● Prioritize initiatives based on impact, adoption, and business outcomes ● Leverage data, user research, and experimentation to deeply understand user behaviour ● Drive execution with clarity and ownership without acting as a project coordinator ● Focus on long-term product value including adoption, retention, efficiency, and ecosystem growth REQUIRED QUALIFICATIONS: ● 6+ years of experience in Product Management or Product Ownership in a product-driven company ● Strong understanding of APIs, system integrations, and platform architecture fundamentals ● Familiarity with AI/LLM workflows and their practical applications in products ● Experience with product analytics, experimentation, and data-driven decision making ● Understanding of SaaS product models and workflo

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time. Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore. Job responsibilities Partner with teammates to understand and articulate a product vision for clients You will facilitate workshops that generate customized business solutions You will help companies from a variety of industries achieve true, differentiating outcomes You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value You will facilitate analysis workshops through “innovation games” with senior client stakeholders to outline a business vision, objective, product roadmap and project release plan You will liaise between the client and your team consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc. to manage product backlogs and keep an eye on software delivery Collaborate with teammates on the analysis and design of complex business applications using the latest technologies You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses Job qualifications

As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on. 👉 You'll review and issue chargebacks and refunds, handling every case with accuracy and care. Just as important, you'll keep our users informed from start to finish: what's happening, what comes next and if they need to do anything. That way they always feel confident and in control. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Take ownership As our Cards Experience Guide, you'll make the decision on tricky disputes such as incorrect deliveries, ATM issues and partial merchant refunds. Every decision has a real financial impact for our users and for bunq. Resolve chargebacks end-to-end: Investigate each case using transaction data, account history and merchant evidence. Reach a correct, well-reasoned decision within card scheme deadlines. Keep users informed: Send clear, honest and caring updates throughout their case. When we can't approve a dispute, explain why in plain language so they understand it the first time. Work smarter with AI: Use AI tools to research cases, spot patterns in disputes and feedback, and share insights that help the team fix root causes. You know how to investigate a case from every angle and use data and evidence to reach a fair, well-reasoned decision. You have a sharp eye for detail. You follow process steps carefully, pick the right reason code, and flag unclear cases instead of guessing. You can explain complex or disappointing outcomes in clear, warm and accurate writing. You use AI tools in your daily work, for example to summarize feedback data and suggest root causes rather than doing it by hand. You can see things from user’s point of view and care about giving them a fast, transpare

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Marketing teams build brand love and drive growth across a global, three-sided marketplace, reaching millions of customers, riders and partners every day. We’re looking for a CRM Executive for UAE to join our UAE team. In this role, you’ll help us play a key role in planning, building, and executing CRM campaigns. Working closely with stakeholders across Marketing, Data Analytics, Creative, Product, and Engineering, you'll help deliver highly personalised customer communications that support both commercial objectives and customer needs. What You’ll Be Doing You’ll be joining the Central CRM team. This position will be part of the Central CRM team, composed of 30+ specialists in CRM, dedicated to executing campaigns for the UAE as well as supporting global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers. Serving as the voice of the customer, the CRM team directs efforts toward enhancing personalised user experiences, activating best-in-class CRM and supporting marketing initiatives. Here’s what your day-to-day might look like: Own the planning, execution, optimisation & reporting of all bespoke campaigns in UAE, across channels such as email & push, to deliver customer growth Create engaging emails, push-notifications, and whatsapp notifications executing them in a timely and effective manner Identifying and executing evergreen automations and triggers Proactively communicate with stakeholders to ensure workloads & de

Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. InMobi InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Staff Engineer — Ad Monetization Architecture, Glance We're building the ad monetization platform behind Glance - the lock screen and mobile surfaces that 100M+ people across India, Southeast Asia, Japan, Brazil and the US see every day , roughly half of them actively engaging. Every ad request carries real money , a real user's screen and an OEM partner's trust, and is decided in milliseconds on a low-end Android phone. We're