User Escalation Specialist Jobs

About the Role The Enterprise Agent Evals & Efficiency team makes Perplexity's agents better at completing real work across enterprise connectors, tools, and data. Our goal is to help agents choose the right tools, use the right context, and complete complex workflows reliably, with less time and compute. This team owns the improvement loop: define what successful work looks like, build evaluations that measure it, understand where agents fail, and ship changes that improve outcomes. This is a hands-on engineering role with end-to-end ownership, from building realistic enterprise evaluation environments to shipping improvements across the agent harness, tools, and skills. You'll create complex scenarios spanning connected systems, data, and permissions, use them to identify where agents struggle, and improve the tools agents call, the skills they follow, the context they receive, and the models they use. Working with AI Research, Connectors, and Platform teams, you'll turn experimental results into measurable gains in task success, latency, and cost per successful task. The goal is not just to measure agents, but to make more enterprise work reliable and practical to automate. Key Responsibilities Build realistic enterprise evaluation environments spanning connected applications, representative datasets, user roles, and permissions, with complex, multi-step workflows and reproducible system state. Own evaluation infrastructure, task suites, and automated graders that measure how well agents complete enterprise work, calibrated against human judgment and grounded in end-to-end outcomes. Analyze agent trajectories and production failures, identify root causes, and ship improvements across the agent harness, tools, and skills that measurably improve task success and reliability. Develop reusable skills and improve tool descriptions, schemas, and result handling so agents can select the right tools, execute workflows correctly, and recover from errors with fewer unn

Sr. Architect - Enterprise Application - SAP P Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description • Designing and implementing SAP solutions; Providing technical expertise and gu

F-22 Low Observable Aircraft Mechanic Company: Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an Experienced F-22 Aircraft Mechanic at JBER, AK. In this role you will be responsible for performing maintenance repair and sustainment upgrades on F-22 systems and structures. You will utilize aircraft technical orders, publications, blueprints and drawings to perform a variety of maintenance actions on aircraft systems and sub systems including electrical, mechanical, hydraulic, pneumatic, and engines. Position Responsibilities: Maintains, repairs, and modifies aircraft coating and associated equipment of varying difficulty Maintains and repairs aircraft components including but not limited to flight controls, engines, hydraulics, pneumatics, fuel systems, and mechanical components Applies comprehensive technical expertise to solve moderate to complex problems by interpreting user documentation such as blueprints or manufactures' manuals Will be using system theory to troubleshoot various systems Working knowledge of technical publications. Basic Qualifications (Required Skills/Experience): Minimum of 1 year of experience with F-22 Low Observable Coatings Experience with Low observable processes Must have a thorough knowledge of aircraft mechanical component troubleshooting, repair procedures and replacement of parts, Must have thorough knowledge of aircraft unique tools such as test equipment, torque wrenches, dial indicators, micrometers, sheet metal brakes and sheers. Must be willing to work variable shifts Preferred Qualifi

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Developer – D&C Project Controls Program Position Overview The Project Intake Developer serves as the technical backbone of the Design & Construction (D&C) Project Controls Program's intake platform. This role is responsible for the end-to-end management of the Project Intake product — from maintaining platform stability and resolving customer-reported issues, to designing and delivering feature upgrades that enhance the user experience. The Developer operates at the intersection of software engineering, customer support, and product delivery, ensuring the intake platform remains reliable, performant, and aligned with evolving business needs across AMER, EMEA, and APAC regions. A core function of this role is translating customer feedback and operational pain points into actionable technical improvements, managing the product backlog, and communicating platform changes clearly and proactively to stakeholders. The Developer is expected to own the full product lifecycle — triaging defects, shipping enhancements, maintaining data integrity, and building trust with customers through transparent, timely communication about what's changing and why. Key Responsibilities </p

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Developer – D&C Project Controls Program Position Overview The Project Intake Developer serves as the technical backbone of the Design & Construction (D&C) Project Controls Program's intake platform. This role is responsible for the end-to-end management of the Project Intake product — from maintaining platform stability and resolving customer-reported issues, to designing and delivering feature upgrades that enhance the user experience. The Developer operates at the intersection of software engineering, customer support, and product delivery, ensuring the intake platform remains reliable, performant, and aligned with evolving business needs across AMER, EMEA, and APAC regions. A core function of this role is translating customer feedback and operational pain points into actionable technical improvements, managing the product backlog, and communicating platform changes clearly and proactively to stakeholders. The Developer is expected to own the full product lifecycle — triaging defects, shipping enhancements, maintaining data integrity, and building trust with customers through transparent, timely communication about what's changing and why. Key Responsibilities </p

Architect - Enterprise Application - ServiceNow N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description • Design and architect ServiceNow solutions that align with business require

Director - Automation Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description <p style="color:!impo

Program Director Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting Application for the role of Delivery Leader We are looking for a senior Salesfo

Lead Data Engineer Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: 1. Lead a team of data engineers in developing and implementing Big Data solutions; 2. Design

Lead Associate - Controllership - R2R Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities Assist in financial close and reporting processes across entities. Maintain

Our work at NVIDIA is dedicated towards a computing model focused on visual and AI computing. For two decades, NVIDIA has pioneered visual computing, the art and science of computer graphics, with our invention of the GPU. The GPU has also shown to be spectacularly effective at solving some of the most complex problems in computer science. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots and self-driving cars that can perceive and understand the world. We are looking to grow our company and teams with the smartest people in the world and there has never been a more exciting time to join our team! We are hiring a Product Management MBA Intern for NVIDIA IT to build the next generation of Agentic AI Products and Platforms that would be central to the way NVIDIA adopts AI internally, improves productivity, and accelerates business outcomes. What You Will Be Doing: Collaborate with internal partners to understand and prioritize product requirements. Translate needs into clear product vision, roadmap, and actionable user stories. Tackle sophisticated, technical problems with creative solutions while managing competing tradeoffs. Conduct user research, analyze problems and present actionable insights to senior leadership. Conduct compelling, data-based arguments to convince others and generate progress with meaningful results. Bring user-centric perspectives to discussions about product, establish and articulate design strategy and end-to-end product experience. What We Need To See: Currently pursuing an MBA with relevant experience and graduating in December 2027 or May/June 2028. BS or MS degree in Computer Science or a related engineering field. Some experience shipping either customer facing or employee facing products by working with engineers, designers

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Analyst is responsible for managing and continuously improving CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, pharmacy lockers, and other digital solutions that enhance patient access and convenience. The role drives operational excellence by monitoring program performance, identifying opportunities for improvement, and resolving operational and customer experience challenges. This individual partners closely with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership teams to ensure effective execution and alignment across programs. The Senior Analyst leverages data, operational insights, and stakeholder feedback to recommend scalable process improvements and system enhancements. In addition to supporting day-to-day operations, the role serves as a business owner and strategic partner, leading initiatives from concept through implementation to improve program performance and user experience. Primary Job Responsibilities Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements Lead and support user acceptance testing (

Sr. Associate - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out

Sr. Associate - F&A - AP Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description - Review and process invoices along with providing the resolutions Review and validate basic essen

The Digital Exp Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Partner closely with a cross-discipline team of creative talent, strategists and producers to invent and execute innovative brand experiences across a diverse range of channels including digital, mobile and bank branches Lead and conduct cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, business requirement definition, digital roadmaps and much more Work directly with key internal stakeholders to understand their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately help them to succeed Partner with design leaders to uncover the key questions to answer and guide user-centric design Coach