User Escalation Specialist Jobs

About the Team OpenAI's Vendor Security team helps internal teams work securely with external products, services, and partners. Our work spans software, infrastructure, hardware, professional and managed services, vendor-provided workforces, data, and research. We build the programs and products that help teams understand vendor risk and put effective safeguards in place, protecting our customers, employees, and the company. About the Role We are looking for a Vendor Security Technical Program Manager who can make sound security decisions and turn recurring vendor-security problems into tools and practices that work. You will independently lead vendor-security engagements: understand the business need, investigate the actual data and access, recommend a practical path, and work with the responsible owners until the safeguards are verified. You will also use what you learn to build and improve bounded tools and workflows, with priorities agreed with the Vendor Security lead. This is an individual-contributor role for someone who combines technical judgment with useful delivery. You should be comfortable taking a position, explaining the tradeoff, and changing your mind when the evidence changes. Success means internal teams can use vendors securely, reuse work that still applies, and understand what needs to happen next. In this role, you will: Own vendor security engagements from understanding the business need through scoping, assessment, decision, treatment, and reassessment when material facts change. Make assessment decisions independently and use judgment about when to involve peers, specialists, or leadership. Route formal exceptions and risk acceptance to the appropriate decision owners. Understand vendor use cases, workflows, user journeys, data flows, identities, access, integrations, and supply-chain dependencies. Identify plausible attack paths and their consequences for OpenAI. Assess relevant architectures, configurations, controls, logs, and operationa

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The UK-based Sales Development Representative (SDR) will support Western European sales efforts by penetrating new accounts, reaching decision-makers with SpyCloud's message, and leading strategic conversations to drive quality pipeline. If you are a passionate and driven sales professional with a focus on cybersecurity, we invite you to join our team at SpyCloud. Together, we will continue to protect digital identities and defend against cyber threats on a global scale. What You'll Do: Lead Generation: Generate sales leads through outbound calling, emailing, event follow-up, and other methods, including social media. Inbound Lead Qualification: Respond to and qualify inbound leads. Lead Education: Educate leads on SpyCloud and nurture them until they are qualified and ready to talk to our EMEA Sales Director. Daily Activity Management: Maintain a high level of daily activity, including end-user calls, meetings, and proactive outreach (phone and email). Knowledge Building: Engage with cross-functional teams to build your knowledge base about the industry and what makes SpyCloud unique. Event Support: Help drive attendance to marketing-related events and set meetings for conferences. Value Proposition Articulation: Effectively articulate the value proposition of SpyCloud solutions to senior decision-makers and security practitioners. Growth Plan Execution: Assume an active role in executing against the EMEA sales team’s growth plan by scheduling demos and introducing leads to their point of contact. Strategic Targeting: Work with your dedicated regional

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Senior Software Engineer, Frontend Department Engineering Who You Are You’ve been building web applications for a while now and are comfortable ramping up on an existing product quickly. You’ve mastered at least one frontend framework, and know how to build highly reliable, modular systems that many people can collaborate on at the same time without stepping on each other’s toes. You have a strong sense for good design, and won’t stop until the user experience is just right. As a Software Engineer, you will be a part of our Frontend Engineering team, focusing on delivering products and capabilities that power Justworks products. You will leverage your experience working with customer-facing applications and design with performance and security in mind. You will be working primarily in JavaScript/TypeScript and prior experience is preferred. Your Success Profile What You Will Work On You’ll be a part of a team developing frontend web apps for both internal and public use. Gather requirements Partner with your team lead to produce clean, effective, on-brand user experiences Implement designs with a high level of fidelit

Business Applications Specialist (Brazilian Portuguese Speaking) Location: Orlando, FL Practice Area: Corporate Services Department: Global Internal Applications Type: Permanent Support the systems that power our global business. The Role Join Capco's Global Internal Applications team and play a key role in supporting the technology that enables our global business. As a Business Applications Specialist , you will provide functional and technical support for enterprise HR and Finance applications used by colleagues around the world. This role is ideal for a technology professional with experience supporting business applications who is fluent in Brazilian Portuguese and English . You'll work closely with global stakeholders, regional users, and technical teams to ensure our critical HR and Finance platforms operate efficiently while contributing to system enhancements, implementations, and continuous improvement initiatives. What You'll Do Provide functional and technical support for Capco's HR, Finance, and related enterprise business applications. Troubleshoot, investigate, and resolve application issues while ensuring system stability and performance. Partner with business stakeholders, vendors, and technical teams to deliver system enhancements and process improvements. Support the implementation, configuration, testing, and ongoing administration of new and existing business applications. Monitor integrations, interfaces, and business processes across HR and Finance systems. Create and maintain system documentation, knowledge articles, and user support materials. Identify opportunities to improve system functionality, user experience, and operational efficiency. Participate in global projects, upgrades, releases, and continuous improvement initiatives. Provide exceptional customer support to users acro

ROLE: SENIOR SOFTWARE ENGINEER TEAM: PRODUCT LOCATION: TORONTO (HYBRID) COMPANY OVERVIEW Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation. Our mission is to “Earn The World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients – to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results. We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients. ROLE OVERVIEW Join us as a Senior Software Engineer building the next generation of AI products. This is a hands-on senior software development role: you'll spend roughly 80% of your time designing, building, and shipping full-stack product features and backend services, working with the latest AI, cloud, and developer technologies to deliver solutions used across the organization. The remaining ~20% is platform work — keeping the cloud environments, data pipelines, and deployment tooling behind our AI products reliable and secure. Working closely with product and engineering, you will own features end to end — from technical design through release and iteration — while contributing to the CI/CD, infrastructure, and security practices that keep our AI platforms running well. CORE RESPONSIBILITIES Software Engineering Build full-stack applications: Design, develop, and maintain Python & Node.js backend services and modern React frontends, delivering reliable APIs and intuitive user experiences. Own delivery end to end: Translate business requirements into tec

About the Role As a Staff Infrastructure Engineer on the Compute & Storage Platform team in Toast, you will design, build, and operate the foundational distributed systems powering the Toast platform as the company expands into further international markets and broadens its product offerings to encompass retail shopping. You will bridge the gap between core infrastructure and cutting-edge product development—building low-latency state and storage systems, scalable compute clusters, and high-throughput streaming pipelines. Your work will directly enable Toast product delivery across our Product Development Life Cycle (PDLC). For this role it is a requirement that you have at least 8+ years of industry experience. Key Responsibilities Online Databases and Storage: Architect, deploy, and manage low-latency, highly available storage solutions (RDS Postgres and Aurora Postgres; DynamoDB; OpenSearch; S3) to power applications across the Toast product ecosystem. High Availability & Realtime Performance: Ensure sub-second end-user latency, near-zero-downtime reliability, and high throughput across storage engines to support Toast's products across POS, phone, computer, drive-thru, and kiosk interfaces. Infrastructure for AI-Driven PDLC: Automate infrastructure provisioning and compute pipelines. Cost Optimization & Performance Engineering: Right-size compute/storage resources, implement auto-scaling policies, and manage AWS infrastructure costs without compromising platform reliability or latency SLAs. Required Qualifications 1. Core Infrastructure & Automation Cloud & Infrastructure as Code: Hands-on experience building and managing scalable cloud infrastructure on AWS using Infrastructure as Code (Terraform, CloudFormation, etc.). Software Development: Fluency in Python , Go , or a similar language for infrastructure automation, tooling, or backend development. 2. Storage & Compute Operations Databases: Deep experience operating and tuning en

About the Role As a Senior Infrastructure Engineer on the Compute & Storage Platform team in Toast, you will design, build, and operate the foundational distributed systems powering the Toast platform as the company expands into further international markets and broadens its product offerings to encompass retail shopping. You will bridge the gap between core infrastructure and cutting-edge product development—building low-latency state and storage systems, scalable compute clusters, and high-throughput streaming pipelines. Your work will directly enable Toast product delivery across our Product Development Life Cycle (PDLC). For this role it is a requirement that you 5+ years of industry experience Key Responsibilities Online Databases and Storage: Architect, deploy, and manage low-latency, highly available storage solutions (RDS Postgres and Aurora Postgres; DynamoDB; OpenSearch; S3) to power applications across the Toast product ecosystem. High Availability & Realtime Performance: Ensure sub-second end-user latency, near-zero-downtime reliability, and high throughput across storage engines to support Toast's products across POS, phone, computer, drive-thru, and kiosk interfaces. Infrastructure for AI-Driven PDLC: Automate infrastructure provisioning and compute pipelines. Cost Optimization & Performance Engineering: Right-size compute/storage resources, implement auto-scaling policies, and manage AWS infrastructure costs without compromising platform reliability or latency SLAs. Required Qualifications 1. Core Infrastructure & Automation Cloud & Infrastructure as Code: Hands-on experience building and managing scalable cloud infrastructure on AWS using Infrastructure as Code (Terraform, CloudFormation, etc.). Software Development: Fluency in Python , Go , or a similar language for infrastructure automation, tooling, or backend development. 2. Storage & Compute Operations Databases: Deep experience operating and tuning enterprise

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We need an experienced and skilled Senior Product Manager to lead one of our key product areas. Working in a cross-functional product squad, you will drive innovation and product evolution in a world where the technologies consumers are using to make decisions are changing faster than ever before by defining new, ambiguous problem spaces. If you are passionate about driving innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and play a pivotal role in shaping the future of our dynamic and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. What you'll be doing: Lead cross-functional agile teams, including remote members, through the entire product lifecycle for complex products Take ownership of long-term product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs Collaborate with designers, engineers, data scientists, and other key senior stakeholders to develop new features and optimize existing products Prioritize new features and enhancements using robust product management frameworks Conduct in-depth user research and leverage data insights to identify ambiguous, strategic opportunities and define new product visions Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success Communicate product strategy, status updates, and potential risks to executive leadership and internal teams, ensuring

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We need an experienced and skilled Senior Product Manager to lead one of our key product areas. Working in a cross-functional product squad, you will drive innovation and product evolution in a world where the technologies consumers are using to make decisions are changing faster than ever before by defining new, ambiguous problem spaces. If you are passionate about driving innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and play a pivotal role in shaping the future of our dynamic and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. What you'll be doing: Lead cross-functional agile teams, including remote members, through the entire product lifecycle for complex products Take ownership of long-term product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs Collaborate with designers, engineers, data scientists, and other key senior stakeholders to develop new features and optimize existing products Prioritize new features and enhancements using robust product management frameworks Conduct in-depth user research and leverage data insights to identify ambiguous, strategic opportunities and define new product visions Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success Communicate product strategy, status updates, and potential risks to executive leadership and internal teams, ensuring

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We need an experienced and skilled Senior Product Manager to lead one of our key product areas. Working in a cross-functional product squad, you will drive innovation and product evolution in a world where the technologies consumers are using to make decisions are changing faster than ever before by defining new, ambiguous problem spaces. If you are passionate about driving innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and play a pivotal role in shaping the future of our dynamic and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. What you'll be doing: Lead cross-functional agile teams, including remote members, through the entire product lifecycle for complex products Take ownership of long-term product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs Collaborate with designers, engineers, data scientists, and other key senior stakeholders to develop new features and optimize existing products Prioritize new features and enhancements using robust product management frameworks Conduct in-depth user research and leverage data insights to identify ambiguous, strategic opportunities and define new product visions Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success Communicate product strategy, status updates, and potential risks to executive leadership and internal teams, ensuring

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit’s Finance team is seeking a Growth Strategic Finance Senior Manager with a track record of delivering strategic projects from ideation to completion. We are looking for a motivated individual to act as a key player in our growth and strategic planning. The successful candidate will be responsible for driving and executing high-impact initiatives that align with our organizational goals. This role offers a unique opportunity to shape the future of our company and contribute to its long-term success. If you are someone who is passionate about growing with a rising business, values efficiency and creative problem-solving using financial/quantitative metrics, and thrives in a fast-paced, open and fast-growing environment, then this is a great role for you. Location : Remote - USA Responsibilities: Collaborate with cross-functional teams to identify and assess opportunities to drive users and revenue – emphasis on consumer and ads products, sales, and marketing Establish strong partnerships with key stakeholders to ensure seamless execution and drive initiatives from ideation to completion. Influence decisions and drive change through clear recommendations, constructive challenge, and stakeholder alignment. Build models, forecasts, and business cases to guide planning, investment, and resource allocation. Conduct thorough market research to analyze industry trends, competitive landscape, and user and advertiser needs. Develop and present strategic growth initiatives, leveraging insights from research. Work with

Summary: The Senior SecOps Engineer at Showpad will play a crucial role within the Security Operations team, collaborating with various departments, including Engineering, Product, and other business units. This position focuses on identifying, managing, and mitigating cybersecurity risks, particularly in cloud-native environments, to enhance security capabilities. The ideal candidate will possess solid experience in SecOps practices and a deep understanding of modern security methodologies. Responsibilities: Manage cybersecurity operations, including tasks related to application, hardware, and cloud infrastructure security. Act as the key cybersecurity contact for internal teams regarding daily practices, company-wide initiatives, and the Showpad product. Ensure development teams adopt and implement best practices in software security development. Enable development teams by providing CI/CD processes that integrate security and quality tooling. Manage and improve our CNAPP solution. Oversee and manage cybersecurity operations, ensuring continuous monitoring and protection of cloud infrastructure and applications. Manage and respond to events related to vulnerability programs, endpoint protection, user behavior analytics, firewalls, IDS/IPS, and external threat intelligence. Collaborate with internal teams to ensure security best practices and policies are adhered to across the organization. Develop and maintain security controls and automation strategies within CI/CD pipelines. Monitor and assess risks, manage vulnerabilities, and implement appropriate security measures. Required Skills: Proven experience in information security, with a background in security operations, application security, or related roles. Skilled in identifying, analyzing, and handling phishing attempts and other social engineering threats. Strong knowledge of modern web application security practices and frameworks. In-depth understanding of the Secure Software Development Life Cycle (

Job Title: Business Analyst - Avaloq About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Experience Level: 7-15 Years Locations – Pune/ Hyderabad/ Mumbai/ Bengaluru/ Chennai/ Gurugram Notice period – Immediate - 75 Days Mandate Skills – BA Skills +Avaloq (core banking) Please see JD below: 8+ years of experience as a Business Analyst, with hands-on experience in the Avaloq Core Banking platform . Strong domain expertise in Wealth Management systems . Demonstrated experience in delivering digital transformation initiatives within wealth platforms. Proven ability to gather and translate business requirements into detailed functional specifications and user stories. Experience working in Agile de

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe’s growth. What you’ll do We're looking for a Monetization Services Specialist - Pricing Activation to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. Responsibilities Own accurate and timely activation of sold custom pricing contracts. Own the pricing activation of custom pricing contracts in Stripe’s billing systems, from intake and requirements validation through configuration and post-activation checks. Translate legal terms including approved pricing, product, invoicing, and effective-date terms into accurate billing configurations; identify and escalate ambiguous or conflicting terms. Perform quality-control and reconciliation checks to confirm that configurations produce the expected billing outcomes. Partner with i

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The Routing Team crafts vital services that ensure Nuro Driver™ reaches destinations safely and efficiently. We continuously refine our routing engine to calculate more efficient routes, deliver highly accurate ETAs, and manage scalable traffic for every journey, adapting as our business / geolocation expands and mapping infrastructure evolves. About the Work You will work on building and scaling both the backend systems and onboard modules for the Routing team. This includes everything from designing microservices, optimizing our routing algorithms, understanding road network graphs, building monitoring and analytics infrastructure, optimizing our deployment pipeline, and more. You will work with product, strategy, and operations teams to design and build new, magical user experiences, and define our product strategy and roadmap. About You Technical excellence. You have 8+ years of experience building and scaling realtime