User Escalation Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that improves global money movement. What you'll do As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality. You will own complex technical user issues and coordinate with cross-functional teams, including Engineerin

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. About the Role Toradex is looking for an AI Development Specialist to join its global AI team and build enterprise AI solutions that drive productivity, automation, and business transformation across the organization. This is a hands-on development role focused on designing, developing, integrating, and deploying AI-powered solutions, AI Agents, and business automations that create measurable value across our Customer Value Streams. What You'll Do Develop AI-powered applications and business solutions. Build AI Agents, copilots, and Generative AI solutions. Implement RAG (Retrieval-Augmented Generation) architectures. Integrate AI solutions with ERP, CRM, collaboration platforms, databases, APIs, and enterprise applications. Design automation workflows and intelligent business processes. Optimize prompts, models, integrations, and user experience. Collaborate with business and technical teams to turn ideas into production-ready solutions. What We're Looking For Required Technical Skills Available to work Hybrid from Toradex Office in Campinas-SP. Fluent English, with strong written and verbal communication skills. Strong software development experience . Experience with Generative AI, LLMs, AI Agents, and Prompt Engineering. Experience implementing RAG and knowledge-based AI solutions. Experience developing APIs and integrating enterprise systems. Familiarity with cloud platforms (Azure, AWS, and/or Google Cloud). Experience with Git, CI/CD, testing, and modern development practices. Knowledge of databases, SQL, and data integration concepts. Understandi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving for tax compliance is a top user ask. We launched Stripe Tax as a new SaaS product in 2021 to help solve this pain point and make tax compliance as effortless as possible. The Stripe Tax CoreXP team engineers sophisticated solutions to help our merchants grow and expand with confidence and minimal friction. The team builds solutions for monitoring tax compliance requirements, and provides solutions for registering and filing taxes. What you’ll do We’re looking for software engineers who are interested in building software services and platforms that impact millions of Stripe users. You will be working alongside a diverse set of peers spanning design, product and engineering to identify, build and maintain solutions that empower thousands of merchants to grow their business with confidence. Responsibilities Operate with limited oversight and own end-to-end the delivery of projects, including independently scoping, designing, implementing, and productionizing features Collaborate with stakeholders

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team The Unified Privacy Platform team’s mission is to earn the trust of every DoorDash user by upholding their right to privacy, consent, and transparency. We are building a common privacy foundation across DoorDash, Wolt, and Deliveroo so Consumers, Dashers, and Merchants can understand how their data is used, control their choices, and exercise their privacy rights through simple, consistent experiences. Our work is organized around three connected pillars: the Privacy Center, a unified user-facing destination for privacy controls and rights; the Unified Privacy Platform, which captures and enforces consent, policy, jurisdictional requirements, and privacy actions; and Privacy Operations and Intelligence, which gives Legal, Support, Privacy, and engineering operators the workflows, diagnostics, audit history, and automation needed to resolve privacy work safely and efficiently. Together, these capabilities turn fragmented, one-off compliance work into reusable platform primitives that can support new products, brands, and emerging regulations. About the Role DoorDash is looking for an Engineering Manager to lead the Unified Privacy Platform team. You will lead a team of backend and platform engineers responsible for the next generation of

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description Okta is an enterprise-grade identity management platform, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, organizations can manage access across any application, person, or device. Whether the people are employees, partners, or customers or the applications are in the cloud, on-premises, or on a mobile device, Okta helps organizations become more secure, make people more productive, and maintain compliance. The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built-in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on-premises applications, directories, and identity management systems. We are looking for an experienced Senior Engineering Manager to work on our Onboarding and Lifecycle Management (LCM) Platform team with a focus on enhancing, scaling, and managing backend services for managing the user lifecycle and associated access policies (users, groups, roles, entitlements, etc.). These features allow customers the flexibility to link and enhance their business processes with Okta’s identity management product. Job Duties and Responsibilities Define the team’s short-term and long-term strategy, working with Product Management. Define the team's roadmap, success metrics, and priorities in close collaboration with product management and lead engineers.

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams operate with high autonomy and deep collaboration, own outcomes end to end, and push for excellence from architecture to deployment. It’s an environment where engineering is a craft and builders grow by solving meaningful technical problems. What you’ll do The Identity and Access Management team builds and maintains secure, user-friendly authentication and authorization systems that protect users, safeguard company assets, and provide a seamless access experience for developers. The team owns critical platform capabilities including login methods, step-up authentication, our custom authorization platform, account delegation flows like Copilot, Pro Access login, embedded partnerships authentication, and core vendor integrations such as Okta and Oso. As a Senior Software Engineer on IAM, you will lead projects and initiatives

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams operate with high autonomy and deep collaboration, own outcomes end to end, and push for excellence from architecture to deployment. It’s an environment where engineering is a craft and builders grow by solving meaningful technical problems. What you’ll do The Identity and Access Management team builds and maintains secure, user-friendly authentication and authorization systems that protect users, safeguard company assets, and provide a seamless access experience for developers. The team owns critical platform capabilities including login methods, step-up authentication, our custom authorization platform, account delegation flows like Copilot, Pro Access login, embedded partnerships authentication, and core vendor integrations such as Okta and Oso. As a Senior Software Engineer on IAM, you will lead projects and initiatives

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams operate with high autonomy and deep collaboration, own outcomes end to end, and push for excellence from architecture to deployment. It’s an environment where engineering is a craft and builders grow by solving meaningful technical problems. What you’ll do The Identity and Access Management team builds and maintains secure, user-friendly authentication and authorization systems that protect users, safeguard company assets, and provide a seamless access experience for developers. The team owns critical platform capabilities including login methods, step-up authentication, our custom authorization platform, account delegation flows like Copilot, Pro Access login, embedded partnerships authentication, and core vendor integrations such as Okta and Oso. As a Senior Software Engineer on IAM, you will lead projects and initiatives

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a CRM & Lifecycle Manager II to join the Growth Marketing team within Marketing and lead how Coinbase engages and retains millions of users through lifecycle campaigns at global scale. This team owns CRM strategy and execution across email, push, in-app, and SMS, turning user data into personalized journeys that drive onboarding, engagement, and retention. You'll define lifecycle strategies for high-impact user segments, lead cross-functional campaign initiatives across multiple countries, and set the standard for how the team measures and optimizes CRM performance. What you'll do: Own lifecycle strategy for key user journeys, including onboarding, engagement, and retention, defining segmentation, channel mix, and targeting approaches that drive measurable growth. Lead end-to-end planning and execution of multi-channel CRM campaigns (email, push, in-app, SMS) across multiple countries, balancing speed with quality at scale. Partner with Product, Product Marketing, Data Science, and regional stakeholders to align CRM initiatives with product launches, growth priorities, and international expansion goals. Drive the CRM measurement framework by defining KPIs, building reporting cadences, and translating campaign performance data into strategic recommendations for leadership. Identify gaps in existing customer journeys and design actionable

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Product Engineer for our Mobile Team. This team owns Snowflake's most visible AI products — Snowflake CoWork, our agentic AI workspace for enterprise knowledge workers, and Snowflake CoCo (Cortex Code), our AI coding agent. In this role, you will build the mobile experiences that bring agentic AI to users wherever they work, spanning the full product lifecycle from conception through deployment. AS AN ENGINEER AT SNOWFLAKE, YOU WILL: Build and ship polished, production-quality mobile features for Snowflake's agentic AI products, taking ideas from design concepts through App Store / Play Store releases. Write clean, performant, and maintainable TypeScript and React Native code while adhering to engineering best practices. Actively participate in mobile and frontend architecture discussions, design reviews, and peer code reviews to ensure code quality and system scalability. Collaborate closely with product managers and UX/UI designers to convert user requirements into detailed technical tasks and robust mobile UI components. Partner with backend and cross-functional teams to integrate APIs and support backend services that power AI inference and data retrieval. Contribute to the web frontend where needed — this team works across mobile, web, and the broader a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on the Engine DataModel team, you will own and innovate on the foundational components that form the backbone of the Roblox platform. In the Roblox Engine, the DataModel is a tree-like structure that is analogous to a scenegraph in other 3D engines. This role will report to the engineering manager and will be based out of our HQ in San Mateo, CA in a hybrid model 3 days a week (Tuesdays to Thursdays). Our team owns: The core structures and systems are used to build the DataModel and interact with it. The C++ reflection bindings that form the Engine’s Luau API surface and let creators interact with the DataModel. We’ve built custom codegen tooling to generate the C++ for these reflection bindings and other related structures. DataModel serialization … and much more! You will: Develop engine code that performs well for all user-created games on the Roblox platform. Build the core systems and data structures used in the Roblox engine, working with other teams to find universal solutions. Take ownership of projects throughout their full lifecycles. Execute code that performs well on all the devices Roblox supports—from desktop clients to mobile phone clients to

Datadog’s Recruiting Operations team is on a mission to scale and optimize the Talent Acquisition organization through operational efficiency, best-in-class tooling and programs. We are looking for a Program Manager, Recruiting Operations on a 12-month contract to take ownership of our sourcing tech stack and get significantly more value out of both. This is a delivery-focused engagement with a clear mandate. Our sourcers and recruiters use our CRM as their candidate relationship management system and LinkedIn Recruiter as a major sourcing channel, and we believe we can get more of these platforms. You will become the expert on these two tools, evaluate the sourcing workflows that run through them, drive real adoption of the CRM across the team, and tell us honestly where we are leaving capability on the table. You will also work with the owner of our ATS to make sure data flows cleanly from sourcing into the hiring pipeline. At Datadog, we place value in our office culture — the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the day-to-day administrator and point of contact for the CRM and LinkedIn Recruiter — configuration, user management, seat and license allocation, permissions, and troubleshooting Run a full feature utilization audit of both platforms: what we have access to, what we actually use, and what we should be using but aren’t Review, redesign and optimize sourcing workflows end to end — prospect identification, outreach sequencing, pipeline nurture, and handoff into Greenhouse Drive CRM adoption across sourcers and recruiters through enablement, workflow design that makes the CRM the path of least resistance, and measurement of usage against defined targets Build and optimize outreach templates, sequences, and nurture campaigns in partnership with the Employer Brand Marketing team,

Datadog’s Recruiting Operations team is on a mission to scale and optimize the Talent Acquisition organization through operational efficiency, best-in-class tooling and programs. We are looking for a Program Manager, Recruiting Operations to take ownership of our sourcing tech stack and get significantly more value out of both. This is a delivery-focused engagement with a clear mandate. Our sourcers and recruiters use our CRM as their candidate relationship management system and LinkedIn Recruiter as a major sourcing channel, and we believe we can get more of these platforms. You will become the expert on these two tools, evaluate the sourcing workflows that run through them, drive real adoption of the CRM across the team, and tell us honestly where we are leaving capability on the table. You will also work with the owner of our ATS to make sure data flows cleanly from sourcing into the hiring pipeline. At Datadog, we place value in our office culture — the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the day-to-day administrator and point of contact for the CRM and LinkedIn Recruiter — configuration, user management, seat and license allocation, permissions, and troubleshooting Run a full feature utilization audit of both platforms: what we have access to, what we actually use, and what we should be using but aren’t Review, redesign and optimize sourcing workflows end to end — prospect identification, outreach sequencing, pipeline nurture, and handoff into Greenhouse Drive CRM adoption across sourcers and recruiters through enablement, workflow design that makes the CRM the path of least resistance, and measurement of usage against defined targets Build and optimize outreach templates, sequences, and nurture campaigns in partnership with the Employer Brand Marketing team, and establish what goo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn. What you'll do As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world. Responsibilities Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Deliver value through a strong collaborative, user-first approach with stakeholders and customers Mentor engineers to help them grow Debug and solve critical production issues across services and multiple levels of the stack Who you are We're looking for someone who meets the

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an Account Executive, SMB Grower team member, you’ll identify new opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe’s offerings. What you’ll do Responsibilities Own contract renewals and lead negotiations to increase and retain existing customer revenue and Stripe market share Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers Solve complex client needs and work across product, sales, risk, and operations teams to improve our product Own the full sales cycle from lead to close for startups and small/medium businesses Generate your own leads through cold calling, blitzing, research, networking, and driving your territory. Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users’ pain points to propose Stripe solutions Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams Who you are We’re looking for a well-rounded strategic seller who can bu