User Escalation Specialist Jobs

Turn promising opportunities into products that create meaningful value for customers and the business. As a senior product manager at Gallup, you’ll anticipate where the market and our customers are heading, determine which opportunities are worth pursuing, and lead the development of products that strengthen Gallup’s portfolio and generate measurable returns. This is not a maintenance role. You’ll own a portfolio of initiatives end to end, bringing structure and execution discipline to complex, cross-functional efforts and making thoughtful prioritization decisions. You’ll partner closely with engineering, design, research and senior product leaders to turn high-potential opportunities into products that customers value and that drive adoption, growth and return on investment. What You’ll Do Identify and size market opportunities by synthesizing customer insights, market and competitive signals and Gallup’s data to determine where to play, which customer segments to serve and the potential return Build business cases, weigh initiatives against business impact, effort and risk, and maintain focused, well-communicated road maps aligned with the product managers who own core products Define success metrics, guardrails, ROI expectations and stop conditions before development begins, and establish the measures needed to evaluate results Drive end-to-end product decisions by clarifying problems, defining scope, validating assumptions with customers and deciding when an initiative should advance, pivot or stop Engage directly with enterprise clients, senior internal stakeholders and early adopters to test ideas, gather feedback and refine products Anticipate risks and surface trade-offs early to keep work focused and moving forward Partner with research and design to create exceptional user experiences grounded in behavioral science and Gallup’s rigorous research standards Lead cross-functional product launches in partnership with the launch program manager Help elevate

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Staff Software Engineer on the Security Engineering team, you will be a founding member of the team and define and drive the technical strategy for identity and access at Harvey — both how customers authenticate to Harvey, as well as how internal employees, contractors, and non-human identities access company systems, what they are authorized to do, and how seamlessly access adapts as needs change. Challenges ahead include exploring how AI-powered access management can understand employee needs, recommend appropriate permissions, streamline decisions, and adapt access as roles and responsibilities evolve, as well as shaping an end user/agent authentication experience that makes signing in to Harvey fast, consistent, reliable, and secure across every surface where

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest helps Pinners discover and do what they love. The Content Foundation ML team is responsible for understanding the semantic meaning of Pinterest content and generating high-quality, reusable signals and insights that power relevance and personalization across the platform. We work at the intersection of machine learning, large multimodal models, data infrastructure, and product adoption to build foundational content understanding capabilities that support Discovery, Search, Growth, and Ads. We are looking for an experienced Engineering Manager who can drive the team’s technical direction, lead the team in building scalable content understanding systems, and make an impact on core Pinterest user and business outcomes. What will you be doing: Lead, mentor and grow a team of engineers and applied scientists in developing foundational conte

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do The Identity and Access Management team builds and maintains secure, user-friendly authentication and authorization systems that protect users, safeguard company assets, and provide a seamless access experience for developers. The team owns critical platform capabilities including login methods, step-up authentication, our custom authorization platform, account delegation flows like Copilot, Pro Access login, embedded partnerships authentication, and core vendor integrations such as Okta and Oso. As a Software Engi

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Lead the strategy and execution of our internal Product Tools ecosystem, directly accelerating product development and business decision-making across the organization. You will define the future-state vision and roadmap for these critical platforms, ensuring they deliver measurable, timely impact. This highly visible role requires a seasoned leader to collaborate across Engineering, Product Management, and Operations to drive operational excellence. WHAT YOU'LL DO Define the 3-year strategic roadmap for internal product tools, securing cross-functional buy-in to establish clear priorities and resource allocation that align with key business goals. Accelerate tool delivery and adoption by leading planning and execution across multiple engineering teams, ensuring the successful, on-time launch of critical features and platform improvements. Establish and monitor key performance indicators (KPIs) for tool effectiveness, providing regular status and executive updates on progress, risks, and the quantifiable business impact achieved. Proactively mitigate high-level program risks and resolve complex cross-team roadblocks, ensuring smooth execution and preventing delays in major roadmap milestones. Drive sustainable impact by defining the change management strategy, focusing on successful user adoption and ensuring our tools become the integrated backbone for product operations. WHAT YOU BRING Program Leadership an

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?” This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a talented Staff Product Designer who can help shape Okta’s expansive product portfolio by bringing exceptional craft and fresh perspective to the world of identity and security. Finer print You will be designing the user experience for Okta Identity Governance . Large companies need to know who should have access to what and prove it to auditors. We build the tools for requesting, reviewing, and managing that access. At our customers' scale, one review can involve the whole company. Making that feel simple and intuitive is your job. What you will do Own the long-term design strategy for your product area, shaping where it goes across multiple releases, not just the roadmap in front of you. Partner with design leadership to define the patterns and standards other designers build on, and raise the

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, with over 100,000 active communities and over 70 million daily active users, it is home to the most open and authentic conversations on the internet. Team description: Notifications is responsible for several of the company’s major product surface areas that drive a significant portion of Reddit’s user growth. You will work on building a real-time notifications platform (in-app, push, email, and potentially new channels) that can surface the right content to the right user at the right time in the right context. You will also be responsible for tackling difficult challenges around reach and addressability, off-platform conversion, new inventory development, and optimization of post-click experiences within a variety of operating systems and channels to build a delightful product for user engagement and retention. This role will partner closely with the Senior Group Product Manager on the team. Responsibilities : Drive and execute product vision and strategy for Notifications Engagement, focused on improvements to the value proposition for users and their retention. ​​Maintain and communicate a prioritized roadmap to support Notifica

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . With more than 640 million users around the world and 300 billion ideas saved, Pinterest Machine Learning interns help build personalized experiences to help Pinners create a life they love. At Pinterest, you’ll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won’t find anywhere else. As a machine learning intern at Pinterest, you'll work on tackling new challenges in machine learning and artificial intelligence. You'll conduct research that can be applied across Pinterest engineering teams and engage in external collaborations and mentoring, while also performing research in any of the following areas: image recognition, user modeling, recommender systems,search, ads, ranking, natural language processing, neural networks, personalization, graph representation learning, and

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re looking for inquisitive, collaborative UX Quantitative Research interns to bring statistical rigor to product decisions. Partnering with mentors across product, design, data, and engineering, you’ll craft surveys, model attitudes alongside usage data, and translate complex findings into compelling narratives for our teams. Expect real projects, supportive teammates, and opportunities to shape Pinterest experiences that are impactful, inclusive, and meaningful for our Pinners. What you’ll do: Influence and evolve our product roadmap to help us fulfill our mission - to bring everyone the inspiration to create a life they love - using data and exploratory analysis to understand user behavior and trends, and identify opportunities for product innovation. Use surveys to gather insights about Pinner, Merchant, Creator, or Advertiser sentiments a

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Job Description We are looking for a Frontend Software Engineer to join our team building next-generation cloud-based cybersecurity solutions. You will contribute to the design, development, and maintenance of modern web applications that help protect customers from evolving security threats. As part of a collaborative engineering team, you will work across frontend and backend technologies, helping deliver scalable and reliable cloud services while building intuitive user experiences. Our development environment spans AWS cloud services and multiple endpoint platforms, providing opportunities to learn and grow across a diverse technology stack. Role and Responsibilities Design, develop, test, and maintain web applications using Vue3.js, Node.js, and TypeScript . Build responsive and user-friendly frontend experiences with a strong focus on usability and performance. Collaborate with product managers, UX designers, QA engineers, and other developers to deliver high-quality features. Troubleshoot issues, debug defects, and participate in improving application reliability and performance. Contribute to code reviews, technical discussions, and engineering best pract

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Team The LangSmith team owns and builds LangChain's core platform for observability, evaluation, and production reliability of AI systems. From tracing and annotation to run rules, evaluations, and beyond, this team owns LangSmith end-to-end. If you want to define what great AI observability looks like at production scale, this is where that work gets done. About the Role We're looking for a Product Manager to own key parts of LangSmith. Building AI products is changing the way software teams work; LangSmith is the observability, evals and deployment platform that makes shipping reliable AI systems possible. What You'll do This role sits at the intersection of user

About Capco Capco is a global business and technology consultancy specializing in financial services. We work with leading financial institutions to solve complex business challenges, modernize technology and deliver meaningful change. At Capco, you will join a collaborative and entrepreneurial environment where you can grow your expertise and make an impact. About the Team You will join Capco's technology consulting team, working with solution architects, engineers, analysts and delivery specialists on complex systems within financial services. Together, you will help clients evolve applications and integrations that need to remain reliable while their technology landscape changes. The team combines detailed technical analysis with an understanding of how banking processes work in practice. The Role We are looking for a Functional & Technical Analyst who can investigate how applications work end to end and turn complex requirements into precise, implementable solution designs. You will sit close to the technology: analyzing APIs, data flows, application components and integrations across modern and legacy systems. Working with architects and development teams, you will define how systems should interact, challenge technical assumptions and help resolve issues through testing and production. Your functional understanding will help ensure that the solution also meets the underlying business need. What You Will Do Map end-to-end application flows and identify how services, databases, interfaces and existing platforms depend on one another. Analyze and specify API integrations, including contracts, request and response structures, data mapping, error handling and interactions with back-end systems. Translate functional needs into detailed technical specifications, diagrams, user stories and acceptance criteria that developers and testers can work from. Work with solution architects and engineers to assess solution options, reuse existing services and identif

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Revenue Operations Analyst is a versatile, hands-on member of the Revenue Operations team responsible for executing and optimizing the processes that power SpyCloud's Go-To-Market engine. This role owns entitlement management and Deal Desk operations, is fluent in AI and automation tooling to sharpen reporting and reduce manual work, supports the Alliances team with partner operations, and administers and automates our Salesforce ecosystem alongside Sales Operations. What You'll Do: Entitlements & Deal Desk Management Own Deal Desk operations end-to-end: deal structuring support, approvals, non-standard terms review, and quote-to-cash handoffs. Manage and optimize license entitlement and provisioning processes to ensure accurate, timely delivery of products and services to customers. Monitor and track license usage to ensure compliance with contractual agreements and license terms, partnering with Sales and Finance to align on entitlement strategy. Conduct periodic entitlement audits to ensure accuracy, completeness, and audit readiness. Maintain accurate, up-to-date entitlement documentation and customer entitlement records. Provide entitlement-related sales support, addressing inquiries and resolving access issues in a timely manner. Prepare entitlement-related reports and analytics for internal stakeholders. AI-Driven Reporting & Automation Serve as a super user for Claude, Databricks, Clay, ZoomInfo, Zendesk, Salesforce and Outreach, building and optimizing dashboards and reports that keep GTM data trustworthy. Identify and imple

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Account Executive Software builders face immense pressure to deliver exceptional user experiences while navigating compressed release cycles and fierce competition in today's software-centric world. The consequences of even a minor mistake can be severe, affecting a company's reputation and future prospects. At SmartBear, we're committed to providing the tools and discipline needed to maintain quality throughout the software development lifecycle. As our company grows and succeeds in the market, we're actively seeking individuals to join

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Account Executive Software builders face immense pressure to deliver exceptional user experiences while navigating compressed release cycles and fierce competition in today's software-centric world. The consequences of even a minor mistake can be severe, affecting a company's reputation and future prospects. At SmartBear, we're committed to providing the tools and discipline needed to maintain quality throughout the software development lifecycle. As our company grows and succeeds in the market, we're actively seeking individuals to join