User Escalation Specialist Jobs

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Key Accountabilities: Facilitate standard project management methodology for all implementations, including, but not limited to: Leading kick-off calls - remote sessions providing overview of project44 and outline of the implementation project

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We are seeking an experienced BSA/AML Investigator to help detect, prevent, and report financial crimes. As part of the Legal & Compliance Team, you will help maintain an effective BSA/AML and Sanctions compliance program (“BSA/AML Program”) for X Money. You will support the 5 pillars of an effective program. This is not a remote or hybrid position. This role is based on-site at either our Palo Alto headquarters or New York City office. RESPONSIBILITIES: Independently investigate and resolve complex alerts and cases from transaction monitoring systems, including in-depth analysis of payment flows and user behaviors. Prepare, review, and recommend filing of Suspicious Activity Reports (SARs), ensuring high-quality narratives and supporting documentation. Assist with KYC and onboarding matters as required. Conduct Enhanced Due Diligence (EDD) on high-risk users and transactions; perform periodic reviews of customer risk profiles and recommend adjustments to risk ratings. Assist in tuning and optimizing transaction monitoring rules and scenarios to reduce false positives while maintaining detection effectiveness. M

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. Job Summary Independently sets up and installs technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works within team to support clients with managing initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Responsibilities Demonstrates basic understanding of advanced automation tools where it is used in product and how to change properties or troubleshoot Understands when and why specific programmatic solutions are leveraged for customization Adeptly use of declarative platform security tools, understanding of how these are used within, and to extend product functions Configures most product features independently Displays ability to marry workbook or analytical output to nCino configuration Understands nCino primary data model and how best to extend Possesses adept troubleshooting ability using deliberate configuration changes and smoke testing Adeptly uses Salesforce Platform automation and data integrity tools for product expansion Exhibits adept use of nCino user experience (UX) implementation tools and mechanism and understands how the tools compliment Salesforce application security Conducts nCino feature quality control and testing Uses complimentary tools as introduced by nCino Demonstrates high level understanding of common integrations Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors. Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth. Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability. Partner closely with product and data to prioritize high-impact work and maximize business outcomes. Understand engineering levelling and scale the team by identifying and filling skill gaps, particularly in areas like experimentation, performance, and conversion optimization. Collaborate with recruiting to attract and retain top talent aligned with Growth’s fast-paced, outcome-driven environment. Monitor team performance proactively, ensuring strong execution and continuous improvement. Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics. Navigate difficult conversations with clarity and empathy, especially when balancing business urgency with technical quality. Foster a collaborative, high-velocity team culture aligned with company goals. Team you would be leading – Agents Platform The Agents Platform team is responsible for building a highly reliable platfor

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Revenue & Financial Management group is building new products that expand the scope of problems we tackle beyond payments into Revenue Management, Financial Operations and analytics. Right now this includes products like Billing, Invoicing, Revenue Recognition, Reconciliation and the underlying platform for batch and real time processing of large scale financial data to power these solutions. These solutions are going to be key pillars for Stripe’s growing SaaS business and a major revenue stream. What you’ll do We are seeking an experienced engineering manager to lead the team building the foundation for accounting system and user-facing product features that will streamline and automate accrual accounting for Stripe customers. Responsibilities Lead your team of talented engineers to solve data engineering challenges at scale and deliver a high level of technical and operational excellence Collaborate with product managers and talk to directly to customers to drive a high-impact, prioritized roadmap for your team Recruit, coach, mentor, develop, and grow engineers on your team Be deeply involved in launching new product features and capabilities Partner with engineers and product managers across Stripe to ensure your features are integrated into the Stripe suite Contribute to engineering initiatives across the Revenue and Finance Automation (RFA) organization and across Stripe as a member of Stripe’s engineering management

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Payments Product Sales is a team of deep functional and technical specialists who lead and advise on opportunities for some of the most strategically important products in Stripe’s portfolio. We work alongside Stripe’s Core Sales and Customer Success teams to help users adopt products that improve payment experiences, increase conversion, support international growth, and create new sources of revenue. We are hiring an Account Executive, Product - Local Payment Methods to grow adoption of Stripe’s local payment methods across APAC. This role will work across Stripe’s global LPM portfolio while developing particular expertise in the payment preferences, market dynamics, and user opportunities most relevant to Australia and New Zealand, Japan, India, Singapore, and Southeast Asia. The portfolio and market emphasis will evolve as user needs and Stripe’s capabilities grow. What you’ll do As an Account Executive, Product focused on Local Payment Methods, you will be a quota-carrying product-sales overlay responsible for growing adoption and revenue across new and existing Stripe users. You will partner with Core Account Executives and Customer Success Managers throughout the sales cycle—from opportunity identification and discovery through business-case development, commercial negotiation, technical validation, implementation, activation, and expansion. You will help some of Stripe’s largest and most sophisticated users understand how regionally

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We’re seeking a highly motivated, Senior Product Designer to play a key role in designing, exploring, and continually delivering innovative solutions and experiences. If you have a passion for creating innovative products and thrive on identifying and solving user needs, we want you! You'll Own: Drive the user experience and design for one of Gong’s key product areas. Lead end-to-end design processes- from ideation and wireframes to polished, high-fidelity designs. Champion user-centered design principles and act as the voice of the user across the product lifecycle. Help shape and refine Gong’s UI pattern libraries and design guidelines. Take ownership of creating intuitive, scalable, and impactful product experiences. You'll Solve: Research and deeply understand complex user problems in B2B SaaS environments. Transform complicated workflows into ele

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are hiring a Senior Full Stack Software Development Engineer with strong React and Python (with .NET as a nice-to-have) experience to join our Data Engineering team. You will serve as a key senior contributor, driving the end-to-end development of a new, critical internal self-service application. Your work on this software solution will be instrumental in our initiative to modernize how data is accessed and managed, enabling teams across the company to more easily work with their own data through the user-friendly tools you build. This project involves a shift from traditional data handling processes, with your primary focus being on creating a robust application that empowers this new approach to data accessibility and decentralized ownership. About this Role: This is a high-impact, high-autonomy role suited for a detail-oriented and collaborative individual who thrives on ownership, knows how to apply best practices, and can independently design, build, and maintain production-grade software. While you'll be leveraging your core software engineering expertise, you'll also be at the forefront of our data modernization, gaining deep insights into modern data architectures and practices by building the tools that enable them. You will have access to AI tooling to assist in all aspects of the SDLC. Y

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Payments Product Sales is a team of deep functional and technical specialists who lead and advise on opportunities for some of the most strategically important products in Stripe’s portfolio. We work alongside Stripe’s Core Sales and Customer Success teams to help users adopt products that improve payment experiences, increase conversion, support international growth, and create new sources of revenue. We are hiring an Account Executive, Product - Local Payment Methods to grow adoption of Stripe’s local payment methods across AMER. This role will work across Stripe’s global LPM portfolio while developing particular expertise in the payment preferences, market dynamics, and user opportunities most relevant to North America and Latin America. The portfolio and market emphasis will evolve as user needs and Stripe’s capabilities grow. What you’ll do As an Account Executive, Product focused on Local Payment Methods, you will be a quota-carrying product-sales overlay responsible for growing adoption and revenue across new and existing Stripe users. You will partner with Core Account Executives and Customer Success Managers throughout the sales cycle—from opportunity identification and discovery through business-case development, commercial negotiation, technical validation, implementation, activation, and expansion. You will help some of Stripe’s largest and most sophisticated users understand how regionally relevant payment methods can suppor

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior Mobile Engineer (AI-Assisted) to design, develop, and maintain a cross-platform mobile application serving both iOS and Android users. The ideal candidate has strong experience building production-ready mobile applications using React, TypeScript, and Capacitor, and has successfully managed deployments to both the Apple App Store and Google Play Store. This role requires a hands-on engineer who is comfortable working across web and mobile technologies, developing native integrations when needed, and maintaining high standards for code quality and type safety. This is an Onsite position in South Carolina. What you’ll do: Design, develop, and maintain mobile applications for iOS and Android using React and Capacitor. Build scalable, maintainable, and high-performance user interfaces using React 18 and TypeScript. Develop and maintain native mobile integrations and Capacitor plugins as needed. Configure and manage build environments using Vite. Collaborate with backend, product,

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Snowflake Postgres team is building a managed Postgres experience inside Snowflake. This role is focused on the control plane, where you have the opportunity to work on both on distributed systems at scale and also to work on research grade optimizations at various layers of the software stack including but not limited to provisioning, managing, securing, and operating Postgres in Snowflake . You will work on core backend systems that sit at the intersection of distributed systems, database infrastructure, security, and operational excellence. In this role, you will: Design and build backend services that power provisioning, lifecycle management, and configuration of Snowflake Postgres instances. Develop features in the access and user model, including authorization, secure administration flows, and customer-facing management capabilities. Improve the reliability, observability, and operability of asynchronous workflows and background systems that keep the service healthy. Partner with product, security, and adjacent engineering teams to deliver simple customer experiences on top of complex infrastructure. Investigate production issues, participate in on-call, and drive fixes that improve resilience and reduce operational burden. Contribute to technical design, code rev

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Payments and Wallet team owns how money moves on Roblox starting with how players pay in, ending with how developers get paid out, and the wallet infrastructure that connects the two. Consumer facing payments are also the high impact area for driving revenue growth for the company. As Director of Product for Payments and Wallet, you will own this business end to end: setting the long-term strategy, standing up new banking and wallet products from zero users to all developers, and running the P&L for a meaningful revenue line at Roblox. You will lead a team of product managers and partner closely with Engineering, Finance, Legal, Risk, and Business Development to build payment and wallet products that work at global scale. This is a builder's role for someone who has taken a financial product from an idea to a business and wants to do it again on one of the largest user-generated platforms in the world. This role is based in San Mateo, CA (hybrid with Tues-Thurs in office) and reports to the Sr. Director Product, Monetization and Payments. You will: Own the end-to-end product strategy and roadmap for Payments and Wallet, spanning consumer payment methods, developer and creator payout

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Software Engineer, Fullstack - Finance Engineering Platform (L6) As a Staff Software Engineer on the Finance Engineering Platform team within the Platform group, you'll own the frontend technical direction for the systems that transform trading, payment, and transfer activity into accurate financial records. This team builds the internal control plane where Finance and Accounting teams monitor financial health, investigate reconciliation breaks, and take governed action. You'll turn ambiguous operational problems into cohesive, scalable user experiences and establish the patterns that enable Finance to operate with greater speed, accuracy, and confidence. What you'll do: Own the frontend technical strategy and architecture for financial reconciliation and operations products, including React and TypeScript applications for high-volume financial data, tables, filtering, visualizations, and transaction-level investigation. Lead the design of auditable human-in-the-loop workflows covering validation, approval states, error handling, permissions, and review history. Define end-to-end contracts with backend and API teams so that new data capabilities become reliable, understandable product features. Establish best practices for frontend quality across testing, accessibility, performance, observability, feature management, and safe rollout. Drive the most ambiguous a

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Help turn “I built a business” into “I have customers.” As a Staff Software Engineer on Replit’s Money team, you’ll help shape Agentic Ads: an emerging area focused on using AI to make customer acquisition more accessible to businesses built on Replit. This role focuses on intelligent, advertiser-facing software—not ad-serving infrastructure, an ad exchange, or a real-time bidding engine. You’ll tackle problems at the intersection of AI, business growth, measurement, and trustworthy automation, turning complex decisions into clear, useful experiences. You’ll help define a new product area, working closely with product, design, and engineering to discover customer needs and deliver practical solutions. This is a hands-on Staff role: you’ll own architecture, lead delivery across teams, mentor engineers, and turn an ambitious vision into incremental customer value. You will: Set technical direction for Agentic Ads, translating customer needs into an architecture and roadmap that balance rapid learning with long-term reliability. Build agent-powered experiences that help businesses make informed growth decisions, translating user goals into understandable recommendations and appropriately authorized actions. Design extensible integrations with external services, using well-defined APIs and abstractions that accommodate changing provider capabilities and requirements. Partner with product and data teams to establish reliable measurement, connect product activity to business outcomes, and address data quality, delayed feedback, and uncertainty. Develop intelligent automation that learns from performance signals and helps users improve outcomes within their goals and constraints. Make financial control a produ

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Billing Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through both existing and new-to-Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. Responsibilities Drive revenue to achieve and overperform on targets Lead new sales and upsell conversations of Stripe for existing and prospective customers Drive strategic thought leadership within assigned territory to ensure user success and revenue growth Understand the sales process and competitors for Stripe, including software, hardware, and payments Serve as both an internal and customer-facing expert on Stripe, especially for your specialized products Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory Who you