User Escalation Specialist Jobs

Business Development Executive Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Maintain a consistent pipeline of opportunities within the manufacturing vertica

Sr. Analyst - Service Desk S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description • Lead the implementation, configuration, and enhancement of ITSM tools and processes; • Monitor serv

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Director Product Management, ZIA to join our team. This is a hybrid role, based in San Jose, CA, reporting to the VP, Product Management in the Product Management department. At Zscaler, we are on a mission to make the internet safe for every user, anywhere. In this role, you will lead Zscaler ZIA offerings including Zero Trust Firewall, DNS Security, IPS and new platform initiatives shaping the strategic direction of our ZIA and cybersecurity products and making a lasting impact on our global customer base. What you’ll do (Role Expectations) Define and drive Zscaler Internet Access(ZIA) offering including Zero Trust Firewall, DNS Security, IPS and new platform initiatives and working closely with Secure Web Gateway and Cybersecurity teams in alignment with company objectives and customer needs Work closely with engineering, sales, marketing, and customer success teams to bring product

About the Role: As a Senior Data Engineer at Tubi, you'll be instrumental in developing and maintaining robust data processing pipelines that underpin our reporting, analytics, and performance insights. You'll operate as an embedded data engineer within a specific data product vertical, shaping the culture, best practices, and overall approach to data engineering within the team. Our diverse product verticals, such as Viewer Growth, Ad Product Sales, and Marketing Analytics, are all highly data-driven. In this role, you will also be responsible for supporting Tubi’s Growth vertical with the creation and curation of CRM and Growth related pipelines, datasets, and scripting in the Databricks environment and leveraging the Braze CRM platform. Additionally tasks related to general pipeline creation, SQL optimization, data-related automation,, and contributing to the strategic direction of data engineering for the Growth organization. Each product team presents unique big data challenges, requiring you to be adaptable, curious, and possess a strong foundation in big data and engineering principles. Your responsibilities will span from constructing efficient pipelines and facilitating data access for data scientists and analysts, to building specialized data products that empower non-engineering teams with deeper insights into their datasets. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Be the primary owner of the data needs of a specific product vertical. That means everything from raw-data ingestion to end-user analysis. Build intuitive, easy-to-use, and high quality datasets using Spark and DBT Track down data quality issues when they arise, and then set appropriate data quality monitors and alerts to help prevent future incidents Participate in the occasional on-call rotation (12-hr day time shifts, ~1-2/month) Understand your product vertical's datase

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Money as a Service (MaaS) team helps businesses build and scale financial products using Stripe’s infrastructure. Stripe Issuing enables businesses to create and manage virtual and physical card programs, while Stripe Treasury provides financial accounts and money-management capabilities that platforms can embed within their products. Together, Issuing and Treasury help businesses create integrated financial experiences—from receiving and holding funds to moving money and managing card spend. Our users include high-growth startups, fintechs, software platforms, and enterprises developing new embedded-finance products and business models. Product Sales is a team of deep functional and technical specialists who lead and advise on Stripe’s most strategic and complex opportunities. We work closely with Account Executives, Product, Engineering, Solutions Architecture, Legal, Finance, and other partners to turn sophisticated financial infrastructure into meaningful outcomes for our users. What you’ll do As an Account Executive, Product focused on Issuing and Treasury, you will grow Stripe’s relationship with existing users by identifying new use cases, expanding product adoption, and helping users realize greater value from Stripe’s financial infrastructure. You will serve as a trusted product and commercial advisor, developing a deep understanding of each user’s business model, product roadmap, technical environment, and growth priorities. In

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Money as a Service (MaaS) team helps businesses build and scale financial products using Stripe’s infrastructure. Stripe Issuing enables businesses to create and manage virtual and physical card programs, while Stripe Treasury provides financial accounts and money-management capabilities that platforms can embed within their products. Together, Issuing and Treasury help businesses create integrated financial experiences—from receiving and holding funds to moving money and managing card spend. Our users include high-growth startups, fintechs, software platforms, and enterprises developing new embedded-finance products and business models. Product Sales is a team of deep functional and technical specialists who lead and advise on Stripe’s most strategic and complex opportunities. We work closely with Account Executives, Product, Engineering, Solutions Architecture, Legal, Finance, and other partners to turn sophisticated financial infrastructure into meaningful outcomes for our users. What you’ll do As an Account Executive, Product focused on Issuing and Treasury, you will grow Stripe’s relationship with existing users by identifying new use cases, expanding product adoption, and helping users realize greater value from Stripe’s financial infrastructure. You will serve as a trusted product and commercial advisor, developing a deep understanding of each user’s business model, product roadmap, technical environment, and growth priorities. In

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. We are looking for a Website Manager to lead the strategy and execution for forwardnetworks.com. Reporting to the Director of Content and Digital Marketing, you'll bring a product manager's mindset to our primary web property, driving its long-term strategy, daily performance, and continuous evolution. Your goal is to bridge the gap between web strategy, design, technical execution, and user experience. As we enter our next stage of growth, you'll balance rigorous daily operations with high-impact initiatives to ensure our digital presence scales securely and efficiently alongside our business. Key responsibilities Web Strategy & Operations: Treat the website as an evolving product—own the strategic roadmap and the daily intake, prioritization, and execution of all web updates. Use Jira to triage engineering requests and bug

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: The Role: Facilities Coordinator Facilities Coordinator Location: Culver City, CA (Ref West HQ) On-site, Monday–Friday Reformation is looking for a Facilities Coordinator to help keep our stores and Ref West headquarters running smoothly. You'll split your time between supporting work orders across our retail fleet and keeping day-to-day operations at HQ organized, safe, and running without a hitch. This is a hands-on, detail-driven role for someone who's energized by a full queue, loves solving problems in real time, and takes pride in creating spaces — physical and cultural — where people love to work and shop. What You'll Do: Retail Facilities: Serve as our go-to Service Channel user: triage, dispatch, track, and close out work orders against SLAs, budget, and quality standards Manage vendors end-to-end — approvals, cost audits, invoice sign-

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Organizations team is expanding Auth0 to help B2B SaaS applications easily manage access for their own customers and partners, at scale. We make it possible for enterprise SaaS users to log in with the right set of permissions within the right context, and for our B2B customers to onboard access for their customers easily. Our work is cross-cutting and always heavily customer driven. We work in NodeJS (JavaScript and TypeScript) and use PostgreSQL for our data needs. Our services run on AWS and Azure and we lean heavily on containers for both our development and production needs. If you have keen eye for good user experiences and enjoy solving hard problems at scale we can’t wait to talk to you. What you’ll be doing Collaborate with engineers both inside and outside the team to design and deliver powerful new enterprise functionality for our SaaS customers - both for the login flow itself and for Auth0’s direct and self-service management capabilities Every now and then, help drive improvements to shared stacks o

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Our Inference team is responsible for building and scaling the critical systems that serve Claude to millions of users worldwide. We bring Claude to life by serving our models via the industry’s largest compute-agnostic inference deployments. We are responsible for the entire stack from intelligent request routing to fleet-wide orchestration across diverse AI accelerators. The team has a dual mandate: maximizing compute efficiency to reliably serve our explosive customer growth, while enabling breakthrough research by giving our scientists the high-performance inference infrastructure they need to develop next-generation models. We tackle complex, distributed systems challenges across multiple accelerator families and emerging AI hardware running in multiple cloud platforms. Inference systems are highly performance sensitive distributed systems. Inference serves hundreds of thousands of customers every day, and the size & span of the inference fleet requires sophisticated routing, scaling, and networking systems. Key responsibilities Design, build, and maintain the distributed systems that serve Claude to millions of users worldwide Develop resilient, flexible systems that adapt in real time to real world events Develop intelligent request routing, load balancing, and traffic management systems across thousands of accelerators and multiple cloud providers Maximize compute efficiency and optimize cost across the fleet by autoscaling and orchestrating production, research, and experimental workloads across multiple cloud providers Build and operate production-grade deployment pipelines for releasing new models to user

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're looking for a Salesforce Architect to own the architecture of Lyft's commercial platform as it grows through acquisition. Reporting to the Manager, Sales Technology, you will define the target-state architecture across our Salesforce orgs, lead the consolidation of acquired-company CRM environments into Lyft's platform, and decide where data is unified versus federated. You'll work directly with Sales, RevOps, Marketing, Finance, Data, Privacy, and Legal partners to turn a reactive delivery function into a business enabler. If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and a belief in developing the skills and talents of others, then you may be the ideal person for this position. Responsibilities: Drive enterprise wide programs articulating program/project strategies on enabling technologies leveraging the Salesforce Platform. Identify and drive the Lyft’s organizational needs for Salesforce foundations, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation. Effectively drive user experience and design strategies across Enterprise for platform adoption. Advise and mentor diverse teams and product groups on resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies. Lead large cross-team system design discussions, offering alternate choices, trade-offs, and impact analysis with a focus on long-term solutions. Provide guidance on application and integration development best practices, Enterprise Architecture standards, and functional/technical solution architecture, including environment management, testing of the Salesforce Platform. Provide evidence-based design patterns for develop

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Device Identity and Access Organization The Device Identity and Access organization is at the forefront of Okta’s Zero Trust vision. As a foundational pillar within Okta Research and Development (ORD), our mission is to transform the device itself into a secure, trusted, and effortless identity factor. We are the teams responsible for ensuring users can seamlessly interact with their work from any endpoint, anywhere in the world. Our organization is composed of engineers who thrive at the intersection of deep client-side platform engineering and massive-scale distributed systems. The work we do secures millions of enterprise endpoints globally, prevents modern identity attacks, and fundamentally changes how people work by making world-class security completely invisible to the end user. Opportunity We seek a highly impactful and influential Software Engineer to join our macOS engineering team. The ideal candidate will leverage their deep expertise in macOS (or iOS) client software development to architect, build, and scale the critical macOS software and services at the heart of our security and identity platform. This is a high-visibility, hands-on opportunity to define the architectural vision, pioneer new capabilities, and drive the technical strategy to solve complex, company-wide challenges and shape the future of Okta's device identity ecosystem. You will act as a key technical leader—a player-coach and force multiplier—by setting the technical standa

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/vi

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. About the role Toast IQ Grow combines intelligent marketing tools with dedicated expert support to help restaurants reach more guests, bring them back, and grow sales. The Marketing Tools team builds the campaign products underlying Toast IQ Grow - one of the fastest-growing products in Toast's history. Every campaign created by a restaurant, a Toast marketing specialist or the Toast IQ Marketing Agent uses what this team builds. Our purpose is simple: Build AI-powered marketing automation that drives orders and revenue for restaurants Give users the advanced tools they need to run best-in-class marketing programs Maintain a platform that scales seamlessly with billions of messages going out a year We operate like a startup within Toast: fast-moving, customer-obsessed, and relentlessly focused on impact and results. What you’ll do This role is an incredible opportunity for a product leader who wants to shape how restaurants market in an AI-first world, on a platform that already sends billions of messages. Responsibilities include: Marketing automation: Lead the vision, strategy and roadmap for Toast's marketing experiences across email, SMS and social. Partner with our CRM team and own the marketing use cases that move restaurants from one-off sends to always-on campaigns that run themselves. Advanced tooling: Build the power-user layer for Toast's marketing specialists, multi-location brands, and sophisticated operators, including bulk and multi-location workflows, advanced scheduling and segmentation. Keep the core experience simple for everyone else. AI: Partner with the Toast IQ Marketing Agent team so that AI-generated campaigns are easy to review, edit, approve, and trust. Find where AI can remove work across the campaign lifecycle. Metrics: Own outcomes for your area, acting as the GM of t

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are seeking an Integration Product Manager to lead the integrations that power daily operations for Registered Investment Advisors (RIAs). In this role, you will be responsible for the workflows and tools that connect Addepar with key ecosystem partners, primarily focused on Salesforce and Custodial integrations. You will partner closely with engineering, design, and client experience teams to scale our custodial workflows and evolve our Salesforce integration toward intuitive, self-service onboarding and management. As part of Addepar’s data and AI platform, you will identify and integrate AI-driven capabilities that improve our user experience and workflows. You will engage comfortably with technical teams on API specifications and data discovery and you will focus on guiding feature delivery, crafting and executing on the roadmap, and ensuring measurable outcomes for our RIA clients. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Build a deep understanding of our CRM and Custodial Document workflows, learning how RIAs rely on Addepar’s integration ecosystem for their daily operation