User Escalation Specialist Jobs

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are on the lookout for a Director of Software Engineering to lead our Elasticsearch Distributed Systems organisation which focuses on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. As Director of Software Engineering, you will be leading an organisation of approximately 40 engineers and managers to tackle the deep distributed systems challenges that allow Elasticsearch to excel at scale. Your customers are every Elasticsearch user and each solution team which builds upon Elasticsearch. Our company is distributed by intention. We hire the best engineers we can find wherever they are, whoever they are. As a result, our team is diverse and distributed across continents. We collaborate every day over email, GitHub, Zoom, and Slack. The ability to lead a distributed team is critical. What You Will Be Doing Develop and execute a long-term engineering strategy for Elasticsearch's distributed systems, aligning technical priorities with product direction and business objectives. Drive improvements in performance, scalability, reliability and cost efficiency, including foundational capabilities supporting Serverless Elasticsearch. Lead the evolution of Elasticsearch's core distributed architecture, including cluster coordination, data allocation, indexing,

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is transforming the grocery industry by helping people access the food they love while enabling retailers, brands, and shoppers to succeed. The Pick & Deliver organization builds the technology that powers critical in-store and delivery operations across the Instacart marketplace. We are seeking an Android Engineer to serve as a technical lead within the Pick & Deliver organization. You will help shape and deliver high-visibility mobile experiences that support retailers throughout the process of picking customer orders, directly influencing the speed, quality, and reliability of the end-user experience. This role offers the opportunity to work on complex, high-impact challenges across multiple retailer priorities, new picking models, market expansion, and platform-scale investments. You will partner closely with Product, Design, Backend

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is transforming the grocery industry by helping people access the food they love while enabling retailers, brands, and shoppers to succeed. The Pick & Deliver organization builds the technology that powers critical in-store and delivery operations across the Instacart marketplace. We are seeking an Android Engineer to serve as a technical lead within the Pick & Deliver organization. You will help shape and deliver high-visibility mobile experiences that support retailers throughout the process of picking customer orders, directly influencing the speed, quality, and reliability of the end-user experience. This role offers the opportunity to work on complex, high-impact challenges across multiple retailer priorities, new picking models, market expansion, and platform-scale investments. You will partner closely with Product, Design, Backend

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Join the People Tech Team at Adyen At Adyen, we believe people are our greatest asset and we want to ensure we deliver the best employee experience globally. People Technology is evolving rapidly from a traditional HRIS function into a high-leverage Product & Engineering Engine . As part of our Build HR Technology & Analytics team, we are looking for a People Technology Applications Engineer based out of our Amsterdam office. In this role, you will lead the application and integration engineering layer for our People organization. You will design, build, and maintain custom applications, API middleware, automated workflows, and system-to-system integrations across our Workday ecosystem and enterprise tools. You will think beyond individual SaaS platforms to establish scalable application architecture, low-code/custom code solutions, and seamless user experiences. What you'll do Engineer application & integration solutions: Design, develop, and maintain custom applications, programmatic API integrations, webhooks, and middleware connecting Workday HCM with Greenhouse, Qualtrics, Docebo, Slack, and internal platforms. Extend platform capabilities: Build custom app extensions and tailored UI/UX workflows utilizing Workday Extend, Python frameworks, and modern low-code/no-code platforms. Automate operational friction:

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative, trusted relationships with C-level executives and technical decision-makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objective

Our Global payroll department is looking for an experienced self-motivated system savvy Sr. Payroll Analyst to join our team. Reporting to the Payroll Manager, the Sr. Analyst will work closely with the Accounting, HR and Benefits teams. The Sr. Payroll Analyst will be responsible for the coordination of all payroll cycles and payroll associated tasks, drive to evaluate and improve processes, and work collaboratively across multiple functions to improve the customer experience. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Essential Job Functions and Accountabilities: Perform a variety of payroll functions in preparation, distribution, and reporting of payroll. Ensuring compliance with all applicable regulations. Ensure the accurate and timely end to end processing of payroll across multiple countries Audit payroll data to ensure accurate processing of wages, garnishments, tax withholdings and deductions. Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process. Assist with all payroll related audits & SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes and providing recommendations as appropriate. Process and complete all year-end activities for EMEA countries ensuring compliance with regard to filing reports, remittances and returns with appropriate tax authorities. Participate in special projects as assigned, such as documenting workflows, improving processes and procedures, and periodic updates to payroll. Participate in system upgrades and perform user testing for all payroll related enhancements. Support the Payroll and Equity teams with the processing/recording of equity transactions (RSU vestings, NQSO exercises, etc.) to enable timely reporting and tax deposits. Document payroll processes and procedure

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service. Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction. With a particular focus on guiding and assisting patients in booking appointments online and helping them solve their problems with empathy and efficiency, you contribute to "giving power to the patient" and keeping the "Patient's First" ethos at the forefront. Shift timing: Rotational shift, 6.30pm IST to 3.30 pm IST You’ll enjoy this role if you are… Best-in-Class Customer Service: Provide unparalleled customer service experiences via phone, email, and chat, ensuring each interaction exemplifies the Zocdoc commitment to excellence. Strive to exceed user expectations, fostering advocacy and leaving a positive, lasting impression. Problem-Solving Assistance: Proactively identify and address patient issues, demonstrating empathy

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is seeking a Content Strategist focused on Product to join our Story Studio team. In this role, you'll develop compelling narratives that showcase the craft, process, and impact of product design and development, helping us tell authentic stories that resonate with product builders. As someone who lives and breathes product design and development, you'll translate complex design concepts into accessible, engaging, multi-format content that inspires our audience and illuminates how products take shape. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Create compelling content that showcases product design and development processes, methodologies, and thinking Develop narratives around new product features that highlight the design decisions and user problems being solved Interview designers, researchers, and product managers to capture authentic perspectives and translate technical design concepts into engaging stories for various audience segments Contribute to thought leadership on design trends, tools, and methodologies by staying deeply connected to the product design community and culture Create case studies that highlight innovative design and product work and workflows Partner with product teams to document and share design processes Maintain an authentic design voice across our content platforms Collaborate with the broader marketing team to integrate stories into our content strategy We'd love to hear

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Manager, System Operations on a permanent basis. Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career! Position Overview: The Manager, System Operations leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations. Main Job Tasks and Responsibilities: Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules. Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance. Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements. Manage ERP timesheet operations and support resource planning. Monitor company-wide timesheet and resource-planning processes to ensure satisfactory monthly completion and approval rates. Continuously evaluate and optimize timesheet-management processes and training programs. Manage ERP user permissions and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is expanding its Global Product Sales team to accelerate the adoption of Adaptive Pricing and Managed Payments across ANZ. Adaptive Pricing helps businesses optimise local currency presentment and pricing as they expand internationally. Stripe Managed Payments, Stripe’s Merchant of Record solution, enables businesses to sell digital products globally while Stripe manages complexities including global tax, fraud prevention, dispute management, and transaction-related customer support. Stripe’s Product Sales team is at the forefront of driving revenue and growth. Product Sales combines deep product knowledge, sales expertise, and a user-first approach to drive growth. The team also brings customer feedback and market insight into Stripe’s product roadmap and go-to-market strategy. What you'll do As an Account Executive for Adaptive Pricing and Managed Payments, you will drive adoption and revenue growth across ANZ. You will lead business and technical conversations with prospects and customers, progress complex deals, and help develop and execute the go-to-market strategy for both products. You will work closely with Product, Engineering, Legal, Marketing, and other GTM teams to solve customer needs, share market insights, and build repeatable sales playbooks. We are looking for an analytical self-starter who can operate effectively as these products continue to scale. Responsibilities Drive revenue, product adoption, and new

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Summary: We are looking for a Product Designer with strong design judgment and attention to detail to join the UniFi Protect team. You will contribute to the complete development of security cameras and connected hardware products, from early concept through mass production. You will translate business direction, user needs, and technical constraints into simple, refined, intuitive, and manufacturable product experiences, while taking ownership of product quality, user experience, and execution. Roles & Responsibilities: Create distinctive and cohesive hardware products with strong judgment in form, proportion, CMF, detail, and manufacturability. Own the end-to-end physical user experience, including unboxing, installation, daily use, maintenance, and serviceability across products, accessories, packaging, and Quick Installation Guides (QIGs). Translate product direction, user needs, and technical constraints into clear and actionable design proposals. Partner closely with PM, ME, EE, manufacturing, and external suppliers to resolve design and production challenges throughout development. Drive design intent through prototyping, DFM reviews, validation, and mass-production follow-up. Minimum Qualifications (Must-Haves): Bachelor’s degree in Industrial Design or a related field, with 3+ years of experience developing mass-prod

Job Title: BA- Accounts About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Locations - Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon Experience: 8+ Years Notice period –Immediate Job Description – BA (Accounts): Strong Business Analysis experience with proven expertise in Retail Banking and Digital Transformation initiatives. Experience in customer onboarding and digital account servicing journeys , including process mapping and end-to-end delivery support. Ability to work closely with Product Owners, Technology, and Operations teams to capture, refine, and document business requirements. Hands-on experience in Agile delivery , including creating epics, user stories, and backlog management usi

Purpose The ERP System Operations Project Manager leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations. Responsibilities Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules. Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance. Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and approvals. Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements. Manage ERP timesheet operations and support resource planning. Monitor company-wide timesheet and resource-planning processes to ensure satisfactory monthly completion and approval rates. Continuously evaluate and optimize timesheet-management processes and training programs. Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures. Manage the tracking and prioritization of open requests, ensuring the timely resolution of critical system issues. Lead and facilitate ERP project meetings with stakeholders at all organizational levels. Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, an