User Escalation Specialist Jobs

Information Systems Specialist – Public Sector Location: Remote, United States Level: Entry level Salary: $80,000–$100,000 base Requirements: U.S. citizenship and an active Secret clearance Travel: Occasional travel to customer sites Help secure the software that critical systems depend on RapidFort helps organizations reduce vulnerabilities and attack surface in containerized software. Our platform provides curated container images, runtime-based software reduction, and continuous security validation. We work with commercial customers and U.S. government teams operating in security-sensitive environments. We’re looking for an Information Systems Specialist to join our Public Sector team. This is an opportunity to build your technical career while supporting federal and DoD customers and learning container security and software supply chain technology from the engineers who build our platform. If you’ve developed your technical skills through military service, an internship, a co-op, a help desk, or another structured IT setting, we’d like to hear from you. What You’ll Do Support the day-to-day operation and troubleshooting of information systems used in federal and DoD environments. Work with Linux and Windows systems, networking, user access, and system configuration. Investigate customer issues, document your findings, resolve issues within your scope, and escalate complex problems to senior technical or engineering teams. Assist with installation, configuration, patching, system hardening, and security-related tasks. Maintain clear documentation, system inventories, and configuration records. Support compliance activities by gathering information and following established procedures. Learn RapidFort’s platform and develop practical knowledge of container security, vulnerability management, and the software supply chain. What You Bring 0–2 years of professional IT experience. Relevant military service, internships, co-ops, help desk work, and substantial hands-on

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About The Team The LangSmith team owns and builds LangChain's core platform for observability, evaluation, and production reliability of AI systems. From tracing and annotation to run rules, evaluations, and beyond, this team owns LangSmith end-to-end. If you want to define what great AI observability looks like at production scale, this is where that work gets done. About The Role (Onsite in Boston) We’re looking to bring on an experienced frontend engineer to develop and enhance new features on LangSmith, our enterprise platform product for LLM application observability, testing, and debugging. What You Will Do Develop new user-facing features using React & Typescript B

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, we're building a vibrant community where designers and product builders come together to learn, grow, and connect around their shared passion. Our Advocacy team is central to this mission—empowering our users through engaging content, meaningful interactions, and genuine advocacy. We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution. You'll be covering the DACH region, where our main languages are German and Polish. Being fluent in either/both of these languages is pretty much a plus! This is a full time, hybrid role based out of our Berlin hub. What you'll do at Figma: Empower users at scale: Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Figma across real product workflows Create compelling content: Develop written, visual, and video resources that reflect how modern teams actually design and build, from early exploration to production-ready systems Inspire community connections: Foster meaningful relationships within the Figma community, identify collaboration opportunities, and nurture user-driven initiatives Speak and engage at events: Regularly present at industry meetups, conferences, and community events, sharing practical ins

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role NYT Wirecutter is looking for a Senior Manager, Revenue Analytics to power our business strategy. Your core mandate is to increase audience monetization across our primary businesses—Affiliate, Advertising, and E-commerce—ensuring we preserve long-term audience trust. As a player-coach role, you will lead a team of analysts and partner closely with Revenue, Product, and Marketing leads to establish KPIs, run conversion experiments, and build attribution frameworks that scale revenue. You will report to the Executive Director, Data Analytics. Responsibilities You will lead, mentor, and onboard a team of two direct reports, nurturing their career growth You will analyze affiliate revenue drivers (e.g., merchant commissions, EPC, conversion rates, and partner yield) across all content touch points. You will be the analytics lead for the newly launched Wirecutter Store, reporting on unit economics, merchandise performance, cart funnel analytics, order value (AOV), and customer acquisition/repeat purchase metrics You will partner with Ad Ops and Advertising teams to track ad yield (RPM, eCPM), fill rates, and ad unit viewability, balancing display and custom content revenue against user experience and page speed You will evaluate trade-offs between affiliate links, ad placements, and Wirecutter Store product placements on site, creating a holistic monetization framework to maximize total revenue per user. You will lead recurring co

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role New York Times Wirecutter team is looking for a Senior Manager, Audience & Product Analytics to power our growth strategy. Your core mandate will be to build an understanding of our audience— who they are, how they engage with content and product features, and what brings them back. You will lead a team of analysts responsible for understanding audience trends, driving product improvement, and optimizing user engagement. You will provide leadership and data-driven insights, working with audience, product, and engineering leads to establish goals, design experiments, and uncover new opportunities. You will report to the Executive Director of Data Analytics and Insights, Wirecutter. This opportunity is flexible to in office or remote work. Responsibilities You will manage a team of three direct reports—promoting a culture of curiosity and excellence while setting clear deliverables, supporting career growth, and ensuring high-quality analytics output You will analyze audience growth, traffic drivers, customer journey touch points, and user engagement trends to inform strategic decision-making. You will partner with functional leads (Product, Design, Engineering, Editorial) to set strategy, define goals, and build the audience and product analytics roadmap. You will lead the design, execution, and post-analysis of product experiments (A/B testing). Provide expertise on primary metrics, trade-offs between competing goals, and

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The HRIS Analyst II reports directly to the HRIS Senior Manager and is important for optimizing and supporting Workday Performance, Core HCM, Compensation, HR reporting, and related areas. Primary responsibilities include system configuration, issue troubleshooting, data analysis, testing, production support, and creating mid-level reports. Working with senior HRIS analysts, the HR operations team, and partners, you will guide enhancements to provide HR technology solutions. This is a hybrid role based in our Norfolk, VA office. You can typically expect to come into the office 3 days/week. Responsibilities: Be a primary technical contact for the Workday Performance module, while providing functional support for Core HCM, Compensation, Payroll, and Time/Absence domains. Accomplish end-to-end system configuration to support global performance evaluation cycles. Be a primary contact for performance workflow design and resolution of technical issues. Deliver technical and user support for Workday, handling questions, troubleshooting, and resolving issues across supported modules. Execute assigned production support tickets and project tasks with high accuracy and within target deadlines. Maintain HCM production support processes, encompassing monitoring, detailed analysis, and issue resolution. Define, refine, and maintain business process configurations. Configure, schedule, and oversee automated m

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As the Manager, Talent Products you'll lead the team responsible for turning Figma's most complex hiring challenges into simple, scalable solutions. You'll shape the future of how recruiting works by owning the strategy and roadmap for our global hiring processes, programs, technology, and AI-native workflows. You'll bring product thinking to the full recruiting experience; setting priorities, improving how we operate, and making critical decisions about where we build, buy, integrate, automate, or simplify. This is a highly cross-functional, player-coach role for someone who loves solving hard problems, developing great teams, and turning ambitious ideas into products that make hiring faster, easier, and better for everyone who touches it. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the strategy, roadmap, and operating model for our global recruiting processes, programs, technology, data, and AI-enabled workflows Lead and develop a multidisciplinary team while remaining hands-on in solving our most complex and important problems Design and evolve a standardized end-to-end hiring process that balances speed, quality, consistency, compliance, and candidate experience Turn business priorities and user needs into scalable recruiting programs and product solutions with clear measures of success Lead the evolution of our recruiting technology ecosystem, including decisions about what to build, buy, integrate, automat

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Device Identity and Access Organization The Device Identity and Access organization is at the forefront of Okta’s Zero Trust vision. As a foundational pillar within Okta Research and Development (ORD), our mission is to transform the device itself into a secure, trusted, and effortless identity factor. We are the teams responsible for ensuring users can seamlessly interact with their work from any endpoint, anywhere in the world. Our organization is composed of engineers who thrive at the intersection of deep client-side platform engineering and massive-scale distributed systems. The work we do secures millions of enterprise endpoints globally, prevents modern identity attacks, and fundamentally changes how people work by making world-class security completely invisible to the end user. Opportunity We seek a highly impactful and influential Software Engineer to join our Device Authenticators engineering team. The ideal candidate will leverage their deep expertise in Apple (macOS and iOS) client software development to architect, build, and scale the critical software and services at the heart of our security and identity platform. This is a high-visibility, hands-on opportunity to define the architectural vision, pioneer new capabilities, and drive the technical strategy to solve complex, company-wide challenges and shape the future of Okta's device identity ecosystem. You will act as a key technical leader—a player-coach and force multiplier—by sett

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is the fastest-growing online employment marketplace for both desktop and mobile traffic. Powered by AI-driven smart matching technology, we’re building connections for millions of job seekers and businesses of all sizes through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. As the #1 rated job search app on iOS & Android for the past 6 years, our customers are our priority. About the Team: We’re looking for software engineers who are passionate about building an intuitive experience for our marketplace serving millions of jobseekers and tens of thousands of customers. Our teams have a unique opportunity to work at scale, building fast, scalable, and effective applications that help connect people to their next job. Whether it’s supporting our job seekers, employers, or internal developers, you will have a real impact on and be able to shape the ZipRecruiter product. This role will be hybrid based out of the headquarters in Santa Monica, California. In this role you'll also get the opportunity to become more deeply specialized in one of the following disciplines to better prepare you for a full-time career: Big Data Full Stack Machine Learning About the Job: Take part in the full life cycle of user-facing applications at scale, from design to implementation and testing to production Develop a strong understanding of the business, industry, codebase, and/or systems Write, test, instrument, and deploy high quality code with good test coverage, using modern abstractions and frameworks to our Kubernetes environment Help drive the innovation and evolution of ZipRecruiter Minimum Qualifications: Currently enrolled in a fu

We are looking for a detail-oriented team player with a passion for workplace design to take ownership of global workplace design and project execution . Joining the Workplace team, you will report to the Head of Global Workplace & Real Estate and execute both short- and long-term projects to support Asana’s global expansion . The Workplace team supports every Asana by creating welcoming, comfortable, and inclusive environments where everyone can perform at their best . This role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're i nterviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead the planning and execution of all new office builds, construction, and reconfigurations across global temporary (co-working) and leased spaces . Develop, maintain, and implement workplace design and graphic standards across all office locations . Collaborate closely with local Workplace leads to ensure design alignment, seamless office expansion, and high end-user satisfaction . Oversee design-related purchasing, including global furniture vendor management, quotes, and procurement . Source local furniture and environmental branding vendors globally, maintaining a resource directory and assisting site leads as needed . Manage project budgets, billing, CAPEX and OPEX cost roll-ups, and annual financial tracking . Oversee global occupancy and space planning, act as the space planning software administrator, and deliver monthly analytics, test fits, and occupancy projections . Drive the workflow for desk moves and department relocations while providing ongoing training and support to site leads and space captains . About you Demonstrates curiosity about AI tool

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role The Advisor Experience team builds bespoke solutions for financial advisors to grow and sustain their business, starting with a new secure messaging experience. As a Senior Software Engineer with a frontend emphasis, you will be the primary owner of the team’s user interface layer — crafting modern, performant, and intuitive experiences that financial advisors rely on daily. You will lead frontend architecture decisions, build and maintain component systems, and collaborate closely with Product Design to translate complex advisor workflows into elegant, accessible interfaces. While your primary impact will be on the frontend, you will work across the full stack as needed to deliver complete features and integrate with backend services and APIs. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B , F-1 /OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You’ll Do Lead frontend development for the Advisor Experience Secure Messaging product, building rich, performant user interfaces using modern web frameworks. Design and maintain scalable frontend ar

Job Title: Lead Product Manager – Technical About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Lead Product Manager – Technical 📍 Location: Vadodara – Client Office 💼 Experience: 12+ Years 🏢 Work Model: Work from Office We’re looking for a Lead Product Manager – Technical with a strong combination of Business Analysis, Product Management, and Payments domain expertise . What we’re looking for: 12+ years across Product Management / Product Ownership / Business Analysis Strong Payments domain experience with understanding of end-to-end payment journeys Hands-on experience with requirements discovery, user stories, acceptance criteria, backlog management, and prioritisation Ability to translate business needs into clear functio

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Responsibilities (What he/she will do after join UI): Design and build the core synchronization and metadata handling logic for UniFi Drive on Windows, enabling reliable access to files across local and cloud environments. Build platform-integrated file experiences by working with Windows system behaviors and APIs, with a focus on correctness, performance, and native user expectations. Tackle non-trivial system problems that emerge in real-world usage, such as handling change, coordination, and edge cases across devices and environments. Collaborate closely with backend and infrastructure teams to align on data models, APIs, and end-to-end reliability. Work with product and design partners to translate user workflows into robust technical solutions, balancing system constraints with usability. Continuously improve performance, stability, and maintainability through measurement, profiling, and iterative refinement. Minimum Qualifications (MUST-haves) : 3+ years of professional software development experience, or equivalent experience, building and shipping production systems. Hands-on development experience on Windows, with familiarity with the Windows development ecosystem and real-world production workflows. Strong computer science fundamentals, with the ability to reason clearly about complex system behavior and e

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Responsibilities (What he/she will do after join UI): Design and build the core synchronization and metadata handling logic for UniFi Drive on macOS, enabling reliable and intuitive access to files across local and cloud environments. Build platform-integrated file experiences by working with macOS system behaviors and APIs, with a focus on correctness, performance, and meeting native user expectations. Tackle non-trivial system problems that arise in real-world usage, such as handling change, coordination, and edge cases across devices and environments. Collaborate closely with backend and infrastructure teams to align on data models, APIs, and end-to-end reliability. Work with product and design partners to translate user workflows into robust technical solutions, balancing system constraints with user experience. Continuously improve performance, stability, and maintainability through measurement, profiling, and iterative refinement. Minimum Qualifications (MUST-haves) : 3+ years of professional software development experience, or equivalent experience, building and shipping production systems. Hands-on development experience on Apple platforms (macOS and/or iOS), with familiarity with the Apple development ecosystem and real-world production workflows. Strong computer science fundamentals, with the ability to reason cl

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Principal UI Engineer - Frontend/Fullstack (React, TypeScript) Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Access Essentials - Core Product The Access Essentials organization at Okta builds the platform features for authentication and authorization across Okta-protected resources. Our mission is to enable customers to access these resources seamlessly & securely. We develop Okta cloud services and client software that allow users to seamlessly login to devices and use Okta authenticators to access applications securely. The Access Management team is part of Okta R&D Engineering. Learn more about Okta’s Engineering on our blog . The First Party Apps Platform team First Party Apps Platform team is part of the larger Access Essential - Core Product organization. We develop Okta’s secure web experiences for end-user authentication and access . Our products and features are high-i