User Escalation Specialist Jobs

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Role Overview We’re looking for a Staff Frontend Engineer to lead the design and development of major frontend systems and product initiatives at ClickUp. You’ll work across teams to solve complex technical challenges, improve engineering velocity, and help shape the direction of our frontend architecture. This role is for someone who thrives in fast-paced environments, drives clarity in ambiguity, and can influence both technical decisions and execution across the organization. What You’ll Do Lead development of complex product features and frontend systems in Angular and React. Partner with backend, integrations, product, design, and QA to deliver high-quality user experiences at speed Architect scalable, reusable frontend patterns that improve product quality and developer velocity Identify and address performance bottlenecks, UI architecture issues, and scalability risks Drive engineering best practices across testing, observability, code quality, and maintainability Help teams make strong technical decisions under tight timelines and evolving priorities Own delivery across large initiatives, balancing immediate product needs with long-term technical health Mentor engineers and elevate frontend craftsmanship across the team Contribute to improving how frontend engineers work together across domains Qualifications 7+ years of frontend engineering experience, with deep expertise in Angular and React Strong command of TypeScript, RxJS, NgRx, and modern frontend architecture patterns Experience building reusable component systems and scalable frontend application structures Deep knowledge of performanc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Software Engineer on the Sharing team, you will build the foundation that powers how millions of users capture, share, and discover content on Roblox Moments. You will work across the stack to deliver high-performance experiences, from client-side user flows to the backend systems that serve billions of contents each day. You will partner closely with product and other engineering teams to define architecture, improve reliability, and drive measurable impact on engagement and content growth. This role is ideal for engineers who thrive on building scalable, developer facing and user-facing products that blend technical depth with creative impact. You Will: Design and build engaging, high-performance content creation/sharing and consumption experiences across Roblox Moments Own projects end to end, from design and architecture to launch and iteration, driving measurable impact on user engagement and content quality. Collaborate with engineers across product, safety, and infrastructure teams to define best practices and align on scalable solutions. Identify gaps in performance, testing, and experimentation workflows, and lead improvements that make the team mo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Terminal helps businesses extend their online presence into the physical world. Our mission is to make it as easy for businesses to accept in-person payments as Stripe has made it to accept payments online. Terminal provides an integrated in-person payments platform spanning software, payment processing, device fleet management, and hardware. Our hardware portfolio includes Stripe-designed readers and accessories as well as devices from third-party hardware partners. Together, these products enable businesses to build reliable, differentiated in-person payment experiences across a broad range of use cases, countries, and operating environments. What you’ll do We’re looking for an experienced Product Manager to build the strategy, development, and expansion of Terminal’s hardware portfolio. This role will work across both first-party and third-party hardware, helping define the multi-year roadmap for the devices, accessories, and partner ecosystem that power Terminal. You will partner closely with hardware engineering, firmware and software engineering, design, operations, logistics, partnerships, sales, finance, legal, and regional teams. This is a highly cross-functional role for someone who can connect customer needs, technical constraints, business strategy, and execution across user experience, device capabilities, cost, quality, reliability, supply, and time to market. Responsibilities Set and execute a multi-year strategy and ro

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic's whole platform runs on an assumption: by the time a request reaches any service, someone has already answered two questions, who is this, and what are they allowed to do. The Access & Governance Platform team builds and runs the systems that answer both. On the authentication side, that means login, session and token management, and enterprise SSO integrations (SAML, OIDC, OAuth2) for customers who need to plug New Relic into their own identity provider. On the authorization side, it means the roles, capabilities, and grants model that every other team at New Relic checks against before letting a user touch anything. Because these services sit underneath everything else, the problems here are rarely simple CRUD. You're modeling access at the scale of every account and organization on the platform, keeping login working through traffic spikes and identity-provider outages, and building the self-service tooling other engineering teams use to adopt fine-grained authorization for their own services. You'll also carry on-call for these systems, because when they have a bad day, so does the rest of New Relic. What you'll do Use AI coding assistants daily, for implementation, debugging, and code review, as a normal part of how the team ships code. Build and operate authentication services, including SSO (SAML, OIDC), OAuth2/OIDC token issuance, session and token lifecycle, SCIM-based user provisioning, and bot/fraud defense, for both direct log

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. As a Marketing Operations and Demand Manager, you will actively contribute to the global demand generation strategy, drive pipeline growth, and manage the marketing automation tools such as Marketo, Zoom Webinars, and On24. You will own Marketo, and help with campaign execution including: Email nurture, Newsletters, Trigger campaigns, Webinars, PPC, social media, virtual-events, hands-on workshops, and lead generation to deliver tailored marketing messages and drive optimization through frequent and ongoing testing and analysis. You will excel at working cross-functionally with sales, product marketing, field and the partner ecosystem. You will also be an avid marketing technology user. The ideal candidate will embody our company values, be creative and have a collaborative work ethic, strong attention to detail, data-driven decisio

We design Spotify’s consumer experience - end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We’re seeking a Senior Product Manager to help lead the audiobook experience across Spotify’s mobile apps. You’ll join Format Foundations within Core Experience and partner closely with the Audiobooks business unit to shape how listeners discover, evaluate, enjoy, and build lasting relationships with audiobooks on Spotify. What You'll Do Lead product strategy for Spotify’s audiobook experience, shaping how the format becomes more engaging, valuable, and enjoyable for listeners, creators, and the business. Define and evolve the experience across the audiobook journey, from discovery and evaluation through playback, library management, and reading. Partner closely with the Audiobooks business unit to translate business strategy and listener needs into product innovation that supports growth. Drive innovation across multimodal experiences, including the intersection of listening and reading. Partner with Engineering, Design, Data, and other cross-functional teams to deliver intuitive, high-quality experiences at scale. Use data, experimentation, and user insights to make informed product decisions and continuously improve the experience. Build alignment across Core Experience, Audiobooks, Personalization, and other partners to create a cohesive Spotify experience.

About the job Build the debugger that helps developers unlock more from Graphcore AI processors. As a Senior Software Engineer in our Debugger team, you will help define and implement Graphcore’s next-generation debugging capability. Your work will support developers building and optimising workloads on our advanced AI processors. You will adapt and expand debugger functionality, resolving complex issues across software and hardware boundaries. The tools you build will help internal and external users understand behaviour, improve performance and move faster. You will work closely with software, firmware, hardware, partner and customer teams. This role offers rare depth across processor architecture, toolchains and real developer workflows. The team and culture Work happens close to the technology, with engineers expected to investigate deeply, speak up and take ownership. The team uses Agile ways of working to keep progress visible and decisions moving. You will collaborate across software, firmware and hardware teams to identify debug feature opportunities. Decisions are shaped by technical evidence, user needs and the judgement of engineers closest to the problem. What we’re looking for · Experience using debuggers to resolve complex program issues. · Strong low-level programming skills in C, C++ or Rust. · Strong understanding of processor architectures. · Ability to communicate clearly across software, firmware and hardware teams. · A proactive, self-driven approach to improving product quality and functionality. · Familiarity with compiler toolchains, debugging protocols, Python, IDE development or PyTorch. While we have outlined a set of requirements, we value transferable skills and diverse experiences. We also welcome engineers returning to the profession after a career break, including through returnship routes. Benefits · Flexible working: Balance your work and personal life with greater flexibility · Generous leave: Take time to rest, recharge and enjoy

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 30 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong. We are building several admin applications on top of our inhouse chat application to provide a custom support platform that is scalable, reliable and efficient. Our tool supports several thousand concurrent users on top of our in-house chat application built to serve 20mil+ conversations each month. So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt! 💙 📍This role can be based in our tech hub in Tallinn or Helsinki. Key Responsibilities Develop responsive and user-friendly interfaces using modern frameworks such as React + TypeScript Collaborate with cross-functional teams to transl

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: We in the Legal team manage all groups' legal issues globally with a focus on data privacy, tech, and contractual matters. We actively work with stakeholders in the group to support growth and ensure compliance with applicable data privacy and other relevant legislation. As a Senior Legal Counsel , you will be part of our global legal team, where you’ll work closely with our commercial and product teams to draft and negotiate commercial agreements, and ensure and develop data security, data privacy, and data protection in all aspects of our products. You will also assist with general legal matters, including vendor and partner contracts, within the company. What you’ll do: Act as a legal advisor to business, product, and engineering teams, balancing legal risk with business objectives Draft, review, and negotiate a broad range of commercial agreements, including customer, vendor, licensing, partnership, and data protection contracts Advise on product and technology matters including data use, AI/ML, user-generated content, platform terms, and privacy-by-design requirements Support corporate and strategic initiatives such as partnerships and market expa

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Appier's Ad Cloud handles millions of bid requests per second, and that number keeps climbing. Behind every request is a chain of decisions: how much to bid, what to recommend, which creative to show, how fast the system responds. Each one is a lever on campaign performance, and at this scale a 1% improvement is enormous. Your job is to find those levers in the data. You will turn campaign, auction, and user-behavior data into insights about where the next performance gain is, prove it with rigorous A/B testing, and drive the change across the organization. This is not a back-office role. You will work hand-in-hand with ML scientists, engineers, product managers, and the operations team, and you are expected to set the agenda with data and push until the improvement shows up in live campaigns. AI now handles much of the mechanics: writing queries, drafting code, producing charts. What it does not do is decide which question is worth asking, notice that a number does not add up, or keep digging when the first explanation is too convenient. That is the job. We are looking for someone who is relentlessly curious about why , and who cannot leave an unexplained anomaly alone. What You Will Do Find where performance comes from. Mine campaign, bidding, and user data to identify the highest-leverage opportunities to improve online campaign performance, and turn them into testable hypotheses. Get to the root cause. When performance shifts or metrics contradict each other, dig until you understand the

About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. How we work We use AI every day, and not as a productivity add-on. It's woven into how we work at every level. We're rethinking how work gets done, who does what, and what a small team can accomplish. If you've already built AI into how you work, you'll hit the ground running. If you haven't, you'll need to be ready to learn fast and work differently than you have before. Who We Are Our Product Design team is at the forefront of crafting intuitive, impactful, and user-centered experiences that power our innovative marketplace and software solutions. We're passionate about high standards of design craft and accessibility, and we thrive on deep collaboration with our Product, Engineering, and Data teams. As we evolve, we're keenly focused on how AI integration will reshape user journeys, transparency, control, and trust within our emerging products. We're seeking a Senior Product Designer to lead complex, high-visibility design initiatives, raise the bar on design craft, and help pioneer new levels of design excellence. Our work spans high-stakes enterprise tools, dynamic consumer mobile applications, and robust internal systems, all unified by our unwavering commitment to safety, empathy, and intelligent simplicity. As a Senior

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our Team Join Micron’s Smart Manufacturing & AI (SMAI) Engineering organization, where we develop next-generation intelligent software and AI agent solutions that speed up semiconductor manufacturing operations. We aim to build scalable, secure, and production-ready AI systems that improve Manufacturing Execution Systems (MES), engineering workflows, manufacturing decision making, and operational efficiency at Micron’s factories worldwide. You will operate at the crossroads of software engineering, artificial intelligence, semiconductor manufacturing, and enterprise systems. The role requires close collaboration with MES groups, process engineers, equipment engineers, architects, and manufacturing technology specialists to achieve important business results through contemporary AI technologies. Key Responsibilities Build, develop, deploy, and operate AI-enabled applications, services, and agent-based solutions supporting manufacturing operations and MES ecosystems. Work closely with MES organizations, manufacturing engineering teams, data specialists, and business collaborators to transform requirements into production-grade software systems. Build and implement full-stack software solutions including backend services, APIs, user experiences, databases, integrations, and cloud-native components. Integrate AI applications with MES or equivalent experience, manufacturing systems, corporate platforms, document repositories, event-driven services, APIs, and en

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX About the role Cloudflare powers a large portion of the internet through its intelligent global network and rapidly growing developer platform. In this role within the Emerging Technologies & Incubation (ETI) department and Product Growth team, you will join a top-notch engineering team focused on building large-scale, high-performance applications and delightful user experiences. As an experienced, product-mind

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Responsibilities: Experience in developing sales and channel strategies, preparing proposals and quotes, and presenting security solutions Ability to map SonicWall’s value propositions into a partner's strategic priorities to create compelling events for their sales force Ability to develop and execute a joint business plan with partners that maps out quota achievement strategies and tactics Provide reliable Partner forecasts on a monthly, quarterly and annual interval Actively develops solid, qualified and healthy Partner sales pipeline and meet quota expectations Maintains strong partner (distributors and resellers) relationships Manage and Maintain End User Relationships. Identifies creative incentives and opportunities to increase sales Serve as a subject matter expert of SonicWALL’s products and services Manage all territory strategic partnership engagements including but not limited to partner annual plans, QBRs Requirements: Existing strong relationships within enterprise customer and channel accounts Demonstrable enterprise channel sales experience in th