User Escalation Specialist Jobs

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing We’re seeking a data-driven and collaborative Lead Digital Technology & Marketing Analytics professional to help transform data into actionable business insights across digital, marketing, operations, and enterprise functions. In this role, you’ll work closely with stakeholders across digital marketing, customer service, operations, engineering, R&D, and IT to support the integration, management, and analysis of data from a variety of sources. You will be responsible for developing, testing, and maintaining dashboards, reports, visualizations, and self-service analytics solutions that enable business users to make informed decisions and support strategic initiatives. Partnering with centralized data and technology teams, you’ll help define data architecture, manage data pipelines, validate datasets, develop data models, and support data governance best practices across the organization. As a key member of the analytics function, you will drive adoption of analytics tools through user training and enablement, collaborate on prioritizing business requests, and contribute to test-and-learn initiatives including A/B testing and incremental analysis. Your ability to identify trends, uncover opportunities, and communicate insights clearly will play a critical role in advancing data-driven decision making across the business. What You Bring · Bachelor’s degree in Data Science, Computer Science, Business, Econo

The Senior Enterprise Applications Analyst, Procurement supports the evolution, implementation, and integrity of TaylorMade's Oracle ERP solutions across global procurement and supply chain operations. This role provides functional expertise and day-to-day operational support for Procure-to-Pay (P2P) processes, while partnering with business stakeholders to drive measurable process improvement and align system capabilities with strategic objectives. The analyst supports enterprise initiatives including system upgrades, automation, and cloud migration planning. Essential Functions and Key Responsibilities: Provide day-to-day functional support for Oracle Procurement, including troubleshooting issues and ensuring uninterrupted requisitioning, purchasing, and supplier management operations. Configure and maintain Oracle Procurement setups, including organizational structures, Approval Management Engine (AME), document types, supplier configurations, item and category hierarchies, iProcurement, and profile options. Gather, analyze, and document business requirements using Oracle AIM methodology, and translate them into detailed functional specifications for development. Evaluate existing business processes, identify gaps and improvement opportunities, and recommend Oracle standard solutions that deliver measurable business value, including cost savings, efficiency improvements, and return on investment (ROI). Develop, coordinate, and execute functional, system integration (SIT), user acceptance (UAT), and regression testing activities; perform root cause analysis and resolution of production issues. Support and troubleshoot integrations between Oracl

Director - Application Development Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Editor on Roblox’s Corporate Communications team, you’ll be part of the team creating content to support the company’s goals and narratives in several key areas, including product innovations, AI, safety, creator community, and our users. This hands-on role is pivotal in crafting clear, concise, authentic copy at scale. You will collaborate with Communications and Marketing partners, company executives, product leads, and other business partners to strategically align on compelling messaging and content that tells the world about Roblox. Your unwavering attention to detail, project management skills, collaborative mentality, and passion for clear, persuasive writing will be integral to our mission to connect a billion people with optimism and civility. You Will Enhance the overall Roblox brand by crafting clear, compelling copy about our products, innovations, etc. Collaborate with cross-functional partners across the organization to align on the best strategy and messaging to achieve our goals Write for press, user, and creator audiences, and switch easily between them Work with cross-functional partners to clarify requirements and deliverables when there is ambiguity or discon

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Sr. Studio Software Engineer, not only will you be one of the coolest humans on the planet; you will also be a key contributor to the evolution of Roblox Studio which is the primary IDE for making massive multiplayer online games on the Roblox platform. Who wouldn’t want to do that? Studio provides tools for 3D modeling, animation, complete SDLC and testing for teams and individual game developers. This role does not require experience in the aforementioned. Large scale desktop application experience will suffice. You’ll work on projects involving: Core user features - UI frameworks,, windowing systems, code generation “AI Native” features - building well integrated AI features into Studio Foundational application architecture, including OS integration and building our our third party plugin ecosystem. Working with UX designers for overall design language for Studio both on visual, motion, and interactive elements. Building central backend systems You will: Design and execute on the architecture and technical direction that will be the future of our application Own and deliver complex technical projects from the planning stage through execution Work cross functionally, acro

About the Team The Product & Platform teams at OpenAI are responsible for delivering the company’s most impactful offerings—such as ChatGPT, our API platform, and new enterprise capabilities—to a global and diverse customer base. These systems must perform at scale and deliver exceptional experiences to developers, consumers, and businesses alike. The ChatGPT Multimodal team works across voice, image generation, and other multimodal experiences to turn frontier research capabilities into reliable products. The team connects product usage and failure patterns with research, evaluation, data, inference, capacity, and external partnerships so that model and product improvements translate into better experiences for users. About the Role We are seeking a Technical Program Manager to build the flywheel that helps ChatGPT multimodal products learn from real-world usage and improve quickly. You will lead programs spanning production-signal mining, evaluation and data pipelines, research-to-production parity, multimodal capacity planning, and complex cross-functional dependencies for voice and image-generation launches. You will work closely with product engineering, research, Human Data, inference and capacity teams, safety partners, and external vendors or product partners. Success requires technical depth, strong systems thinking, comfort with ambiguity, and the ability to turn fragmented or manual work into durable mechanisms that teams adopt. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build a system for mining production conversations and product signals to identify representative multimodal workflows, user needs, and failure modes. Establish and maintain evaluations for the highest-priority multimodal behaviors and use cases, with clear coverage, quality standards, and ownership. Package production signals into decision-ready data and

About the Team About the Team: Our team brings OpenAI’s most capable technology to the world through our products. We've released ChatGPT, GPT5.6, and Codex. We empower consumers and developers alike to use and access our state-of-the-art AI models, allowing them to do things that they’ve never been able to before. Across all product lines, we ensure that these powerful tools are used responsibly. This is a key part of OpenAI’s path towards safely deploying broadly beneficial Artificial General Intelligence (AGI). Safety is more important to us than unfettered growth. The Youth Well-Being team focuses on helping young people have safe, age-appropriate, and positive experiences with AI. The team builds features such as age prediction, parental controls, and access to crisis support resources when people need help. Their work brings together product, policy, safety, research, and operations to keep improving how ChatGPT supports teens and families. About the Role We’re looking for an experienced Product Manager for OpenAI’s Youth product efforts. This role will shape how teenagers benefit from AI across OpenAI’s products. This is a high-impact role with the opportunity to improve daily life for millions of people. You’ll work closely with engineering, design, research, policy, legal, communications, finance, and operations teams. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Create age specific product experiences for <18 users Identify user needs and turn them into high-impact product opportunities, owning products end-to-end, from concept through launch and iteration. Build experiences that balance usefulness, simplicity, trust, safety, and accessibility. Define success metrics and use data and research to guide roadmap decisions. Partner cross-functionally to execute quickly and effectively. You might thrive in this role if you: Have 10+ years of product management experience leading large-scale consum

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is at the forefront of the data and AI revolution - with a mission to help every company achieve its potential with data & AI. As part of our mission to enable every organization to achieve its full potential, the Snowflake Marketplace serves as the vibrant hub which enables customers to do more with data. We are building a platform that empowers organizations to seamlessly discover, access, and build with valuable datasets, cutting-edge applications, and intelligent AI agents. With the rapid growth of the Snowflake Marketplace , we are rethinking the architecture and reimagining the user experience to build a best-in-class product that scales to meet the demands of our global customer and partner ecosystem. We are looking for a Software Engineer who is passionate about creating exceptional user experiences and driving customer value. This is a high-impact role where you will have a direct impact on the product and the opportunity to grow your skills in a fast-paced, collaborative environment. AS A SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design, develop, and deliver features across our full stack that have a direct impact on our customers and partners. Work closely with product managers, designers, and other engineers to deliver end-to-end features. Build ro

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are actively looking for an experienced front-end engineer to join our core engineering group, with a specific focus on our Design Systems and UI architecture. As a crucial driver of our user interface, you will build, scale, and maintain the foundational component library that powers our enterprise applications. You will act as the vital bridge between Design and Engineering, partnering closely with 8+ product teams to deliver a cohesive, accessible, and beautiful web experience that supports a suite of connected devices at scale. In this role, you will go beyond building individual features; you will help evolve the UI architecture and design tokens that ensure consistency and accelerate development. While your primary focus will be on the Platform UI and Design System, you will operate within a highly collaborative platf

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Lead creative strategy and asset production for the department's performance advertising across major channels including Meta, Google, and TikTok Continuously iterate on creative direction based on campaign data and conversion performance to improve CTR, CVR, and ROI Develop a deep understanding of finance and crypto, translating complex product propositions into compelling ad messaging Manage external vendors (creative agencies, production teams, KOLs/influencers), controlling output quality, timelines, and costs Track industry and competitor creative trends to deliver differentiated asset strategies Collaborate cross-functionally with media buying, design, and product teams to ensure efficient execution from concept to launch What We Look For In You Extensive experience in performance ad creative strategy and production, with a hands-on understanding of what makes assets scale Solid knowledge of finance and familiarity with the crypto/digital asset industry; personal investing experience is a strong plus , bringing a genuine user perspective Established network of extern

Cloud Analyst (Mid-Level or Senior) **Sign on Bonus Potential** Company: The Boeing Company The Boeing Company’s Specialized United States Infrastructure Operations is currently seeking a Cloud Analyst (Mid-Level or Senior) **Sign on Bonus Potential** to join the team in Berkeley, MO, Dayton Beach, FL; or Seattle, WA . The Cloud Analyst plays a key role in supporting the testing and execution of automated scripts across a range of cloud technologies, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). In this position, the selected candidate will help ensure smooth, reliable cloud operations while providing thoughtful recommendations to improve performance, efficiency, and automation. This role also requires strong customer relationship skills, with a focus on clear communication, responsiveness, and delivering high-quality support that builds trust and confidence. Join a team driving innovation in cloud technology and automation, and help shape secure, efficient, and reliable digital solutions. Position Responsibilities: Develop and maintain comprehensive documentation that may include detailed technical documents Create process flows, business requirements, functional specifications, and user guides, with a strong emphasis on cloud-based systems Collaborate with stakeholders to gather, analyze, and validate business and technical requirements related to cloud infrastructure and cost management Design and document process flows to support cloud service management, price tracking, and operational improvements Support testing activities by creating and executing test plans, test cases, and automa

Job Details: Job Description: The Role and Impact Join Intel's Design Technology Platform (DTP) organization and become an integral part of a highly skilled team driving the development of cutting-edge technologies. As an EDA Tools Software Engineer, you will design, develop, test, and debug software tools and methodologies that directly support Intel's hardware product design and manufacturing processes. Your work will enable design teams to innovate faster, meet complex manufacturability constraints, and deliver industry-leading products to market. By contributing to Intel's advanced process technologies, you will play a pivotal role in achieving leadership in design automation and fostering a culture of innovation. Key Responsibilities Design, develop, and debug Fill components of Process Design Kits (PDKs), Provide algorithmic solutions using tools such as Calibre, ICV, and Pegasus to address density deficiencies and ensure manufacturability compliance. Collaborate with process developers, design rule owners, and end users to define requirements and implement state-of-the-art solutions. Automate workflows to enhance efficiency, accuracy, and deployment across design teams. Develop comprehensive test cases and systems to validate software tools and ensure seamless integration with various design methodologies. Innovate and drive advancements in EDA tools and methodologies to meet the evolving needs of Intel's technology ecosystem. Partner with cross-functional teams and external EDA vendors to define and implement new tool features and methodologies. Maintain documentation, including training materials and user guides, to support customers and ensure robust deployment.

Audiovisual Technician / Installer (Associate, Experienced or Senior) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Technician / Installer (Associate, Experienced or Senior) to join our team based in Herndon, VA . Position Responsibilities: Survey, plan, design, configure, and test multi-classification AV solutions tailored for government customers. Create custom audiovisual system designs, including DSP layouts and system configurations Participate in customer stakeholder meetings to gather, document, and validate system requirements. Research, evaluate, and recommend technology solutions to address customer needs Prepare detailed system engineering documentation such as signal flow diagrams, line diagrams, bills of materials, rack elevations, and cable plant layouts Continuously enhance industry knowledge and technical skills through ongoing training, certifications, and review of relevant trade publications Support and lead onsite AV system installations and configuration phases Collaborate closely with customer facility teams, subcontractors, and vendors during installation as needed Assist in developing end-user training materials, as well as operations and maintenance plans Conduct thorough in-house testing and perform on-site system commissioning at client locations Basic Qualifications (Required Skills/Experience): This position requires an Active U.S Top Secret/SCI U.S. Security Clearance (U.S. Citizenship Required) (A U.S. Security Clearance that has been active in the past 24 months is

Audiovisual Design & Integration Specialist (Experienced or Senior) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is seeking motivated and self-starting Audiovisual Design & Integration Specialist (Experienced or Senior) for a position based in Herndon, VA . Our team in the Washington, DC Metro region designs, configures, and operates advanced AV systems for U.S. Government customers. Position Responsibilities: Survey, plan, develop, design, configure, and test multi-classification AV solutions for government customers. Generate custom audiovisual system designs, including DSP layouts and systems configuration. Lead or attend customer stakeholder meetings to collect and document or validate system requirements. Research, identify, and recommend technology options to solve customer problems Draft system engineering documentation, including signal flows, line diagrams, bills of materials, rack elevations, and cable plants Support onsite installation of AV systems and lead system configuration phases Coordinate with customer facilities teams and other onsite sub-contractors and vendors during systems installation as required Support the development of end-user training materials and operations & maintenance plans Perform in-house testing and on-site commissioning at client locations Develop expertise in the industry through continuing training, certifications, and review of trade publications Basic Qualifications (Required Skills/Experience): This position requires an active Top Secret/SCI U.S. Security Clearance (U.S. Citizenship Re

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: As a key member of the Multifamily Digital Program Strategy team, the Strategic Transformation Professional will play a critical role in driving enterprise-wide transformation initiatives, technology portfolio governance, and strategic program execution. This position partners closely with business and technology leaders to align strategic priorities, facilitate delivery through Agile methodologies, and ensure successful implementation of large-scale digital transformation efforts. The ideal candidate will bring experience managing complex programs, leading business requirements activities, supporting Agile delivery teams, and providing executive-level reporting and insights. This role offers the opportunity to influence strategic decision-making while collaborating across a broad network of Multifamily business and technology professionals. Our Impact: Freddie Mac Multifamily offers a dynamic and collaborative environment where team members contribute directly to the success of strategic technology modernization initiatives. The Multifamily Digital / Information Technology Portfolio Strategy team works closely with senior leadership and cross-functional stakeholders across Product Management, Business Operations, Architecture, Data Management, Risk & Controls, User Experience, and Technology Delivery to ensure program objectives are achieved and business value is realized. Your Impact: Partner with Multifamily Digital Program leadership, including providing direct strategic and operational support