User Escalation Specialist Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Essential Initial Duties and Responsibilities Include among other things: Create retail product selection and enhance its content on the Wolt Market online platform. Ensure that the app content is accurate and up to date, as far as it concerns the product descriptions, search words, images and other parameters. Assigning the products to its right placement in the app so that customers are able to find them. Contacting vendors (distributors/direct vendors/brandbank) to confirm product details in order to keep the app content and ordering data up to date. Processing direct suggestions from customers, stores and producers to update the content information. Creating content aligned with marketing and Category to ensure the best possible outcome of scheduled supplier paid content. Excellent skills in Google Suite or MS Office (MS Word, MS Excel) Experience in dealing with processes and transforming large amounts of data into customer relevant information to improve user experience High attention to detail including precise and effective prioritisation to be able to manage multiple, competing topics Proactive, results-driven mindset with a strong hands-on mentality to ensure tasks are completed efficiently and goals are achieved. Fluency in both English & Norw

About OG.com OG.com is a fast-growing, CFTC-regulated Prediction Market platform powered by cutting-edge technology. We’re building an engaging marketplace where users trade on real-world outcomes - from major sports and elections to cultural and financial events. With a sleek mobile-first app and a passionate community, we’re redefining how people interact with news, probabilities, and financial markets. OG.com runs on the rails of North American Derivatives Exchange, Inc. (NADEX), a CFTC-regulated exchange operating since 2004 and was acquired by Crypto.com in 2022. Role Overview We’re looking for a Product Designer to help shape the next generation of consumer prediction-market experiences at OG. You’ll design intuitive, trustworthy journeys that enable people to discover, understand, and participate in predictions across sports, finance, politics, culture, and entertainment. Working closely with Product, Engineering, Research, and other cross-functional partners, you’ll take complex problems from discovery through launch. You’ll turn user insights and product data into clear design decisions, develop flows and prototypes, and help create experiences that balance simplicity, engagement, and transparency. This role is ideal for a hands-on designer who enjoys working across the full product lifecycle, managing multiple priorities, and solving challenging UX problems in a fast-moving environment. You’ll contribute to a shared design system, influence product direction through your design work, and help establish a high bar for consumer experiences where trust, speed, and clarity are essential. What You'll Actually Do: Own design strategy end-to-end. You set the design principles and standards for each product alongside product and market requirements. You make the craft call. Nothing ships without meeting your bar. Ship journeys, not screens. You define customer journeys and solve complex UX problems with urgency - from discovery through prototy

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. Role Summary As a Business Analyst, you will work closely with clients and cross-functional teams to assess current operations, identify improvement opportunities, and support the design and implementation of practical solutions. What You’ll Do Gather, define, and prioritize business requirements in close collaboration with clients. Analyze current processes, operational data, pain points, and root causes. Perform process gap analysis and identify operational improvement opportunities. Design future-state processes and support process re-engineering initiatives. Translate business needs into clear functional requirements, user stories, or process specifications. Collaborate with business and technology teams to support solution design and implementation. Facilitate stakeholder interviews, workshops, and working sessions. Support project delivery, requirement changes, testing, and implementation activities. Prepare clear analysis, recommendations, and presentations for senior stakeholders. What We’re Looking For University degree, preferably in business, finance, economics, technology, or a related discipline. Minimum 5–8 years of experience in business analysis, consulting, transformation, or a similar role. &n

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 6.5 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, an

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 6.5 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, an

We’re looking for a Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend, to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 3+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Exceptiona

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Vendor Monitoring Data team focuses on gathering external data and conducting risk analysis as part of Vanta's Vendor Risk Management (VRM) product. Our work provides comprehensive insights that help customers mitigate third-party risks effectively. As a Senior Fullstack Engineer, you'll drive complex projects across our technical stack while mentoring our talented engineering team. This role offers a unique opportunity to delve into a hyper-focused subject area: external attack surface scanning. You'll tackle unique technical challenges and contribute directly to Vanta's impact by helping customers continuously and comprehensively monitor risks across their vendor supply chain. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Fullstack Engineer, Vendor risk management at Vanta: Identify, scope, and lead large technical projects, laying the groundwork for core products to evolve and scale into highly performant, reliable, and customizable systems Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Engineer sophisticated monitoring and alerting systems to guarantee the reliability, speed, and integrity of our security data pipeline. Collaborate with security researchers to rapidly deploy new scanning techniques and

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. Edge Functions are server-side TypeScript functions, distributed globally at the edge - close to your users. They power use cases such as webhook receivers, AI inferences, OG image generation and real-time bots (Slack, Discord, etc). Built on top of Supabase Edge Runtime : an open-source, Deno-based runtime written in Rust that runs JavaScript, TypeScript, and WASM services. We want developers to be able to build truly global applications by distributing both compute and data globally. Infrastructure concerns like regions, cold starts, CPU and memory provisioning should fade into the background so developers can focus on iterating on business logic. We are looking for experienced and passionate engineers to help us go further in this vision. What You’ll Own Evolving Supabase Edge Runtime - an Open-sourced Rust-based host that runs the Deno isolate, manages the main/user runtime split, and enforces per-request memory and CPU limits. Implementing monitoring, alerting, and OpenTelemetry tracing across the runtime, then using that visibility to drive optimizations that improve latency and reliability of the service. Working closely with the Deno and other open-source teams, contributing to upstream and relaying our users' requirements. Participating in an on-call rotation to keep Edge Functions healthy in production. Help manage and improve features like scheduled functions, background tasks, WebSockets streaming, ephemeral file storage, and custom routing. Integrating functions more tightly with the rest of the Supabase stack - Auth, Postgres, Storage, and Realtime. Expanding functions to support more use cases (AI inference, MCP servers, hosting simple websites, URL shorteners). Improving the DX

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Issue Workflow is Sentry's primary product surface. Our issue platform processes billions events daily and turns them into actionable insights that help millions of developers fix bugs faster. As a Staff Software Engineer on the Issue Workflow team, you'll architect the systems that power this experience. You'll work at the intersection of high-scale distributed systems and product engineering, building real-time data pipelines, search backends, and analysis systems that surface signal from noise. This is product engineering at massive scale—where every architectural decision impacts millions of debugging sessions. You'll be the technical leader who shapes how Sentry groups issues, how we make search lightning-fast, how we enable sophisticated agentic workflows, and how we ensure that the product is performant even at billions-of-events scale. Your work will define what's possible for the most trafficked part of Sentry's platform. In this role you will Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform. Make strategic calls about architectural direction, technology choices, and technical debt. Ensure the team is building a strong foundation to scale with Sentry's growth. Solve complex performance and scalability challenges. Champion product quality and user experience. Build features that don't just work—they delight. You understand that milliseconds matter in the developer experience. You sweat the details of interfaces, error messages, loading states, and edge cases. You instrument everything s

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Issue Workflow is Sentry's primary product surface. Our issue platform processes billions events daily and turns them into actionable insights that help millions of developers fix bugs faster. As a Staff Software Engineer on the Issue Workflow team, you'll architect the systems that power this experience. You'll work at the intersection of high-scale distributed systems and product engineering, building real-time data pipelines, search backends, and analysis systems that surface signal from noise. This is product engineering at massive scale—where every architectural decision impacts millions of debugging sessions. You'll be the technical leader who shapes how Sentry groups issues, how we make search lightning-fast, how we enable sophisticated agentic workflows, and how we ensure that the product is performant even at billions-of-events scale. Your work will define what's possible for the most trafficked part of Sentry's platform. In this role you will Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform. Make strategic calls about architectural direction, technology choices, and technical debt. Ensure the team is building a strong foundation to scale with Sentry's growth. Solve complex performance and scalability challenges. Champion product quality and user experience. Build features that don't just work—they delight. You understand that milliseconds matter in the developer experience. You sweat the details of interfaces, error messages, loading states, and edge cases. You instrument everything s

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac’s Investments & Capital Markets Division is seeking a Quantitative Analytics Senior to develop, implement, monitor, and execute quantitative models that support counterparty credit risk management, fixed-income derivatives valuation, and related business and risk management decisions. The candidate should be self-motivated, has a strong quantitative and computational background, and communicates effectively with technical and business stakeholders. As part of the Models & Analytics team, this role will primarily support Freddie Mac’s Counterparty Credit Risk Management and Asset-Liability Management functions, with responsibilities spanning model development, implementation, monitoring, data processes, documentation, and business user support. Our Impact: This role focuses on the design, development, implementation, and monitoring of quantitative models and analytics that support counterparty credit risk, exposure measurement, derivatives valuation, and related risk management activities. The models and analytics developed by the team provide key inputs into counterparty credit risk management, portfolio management, business reporting, and risk-informed decision-making across the division. Your Impact: • Develop, implement, and maintain quantitative models primarily for counterparty credit risk measurement, with additional coverage of interest rates, derivatives valuation, and valuation components related to mortgage products. • Implement models and analytics using programming languages and tools such as MATLAB,

Print Service Desk Technical Customer Support Engineer Description - Job Summary • This role is responsible for effectively resolving simple to moderate technical problems involving hardware and software and guiding customers proactively to prevent problems. The role represents the organization in various activities, and constructs, presents, and documents technical solutions tailored to client requirements. The role evaluates unique installations or configurations, contributes to the Knowledge Management System (KMS), collaborates with team members to meet SLA demands, and applies professional expertise to independently resolve problems within moderate scope. Responsibilities • Resolves simple to moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems. • Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings. • Constructs, presents, and documents comprehensive technical solutions that cater to specific client requirements. • Evaluates complex or unique installations or configurations and provides recommendations for effective resolution. • Validates solutions to ensure they align with and meet customer-specific requirements effectively. • Facilitates partner integration through well-documented processes and technical guidance. • Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication. • Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.<br /

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Device Identity and Access Organization The Device Identity and Access organization is at the forefront of Okta’s Zero Trust vision. As a foundational pillar within Okta Research and Development (ORD), our mission is to transform the device itself into a secure, trusted, and effortless identity factor. We are the teams responsible for ensuring users can seamlessly interact with their work from any endpoint, anywhere in the world. Our organization is comprised of engineers who thrive at the intersection of deep client-side platform engineering and massive-scale distributed systems. The work we do secures millions of enterprise endpoints globally, prevents modern identity attacks, and fundamentally changes how people work by making world-class security completely invisible to the end user. The Opportunity We are seeking a highly impactful and influential Staff Software Engineer to join our engineering team. The ideal candidate will leverage their deep expertise in distributed systems, particularly Java, to architect, build, and scale the critical server-side software and services at the heart of our security and identity platform. This is a high-visibility, hands-on opportu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Startups, Core Grower team is a consultative sales team that is responsible for the growth and retention of the largest and fastest-growing Startup customers at Stripe. As an Account Executive, you'll identify new opportunities for our clients to get the most out of Stripe by understanding our clients' needs, execute scaled sales strategies to close upsells and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe products. What you'll do Responsibilities Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers Solve complex client needs and work across product, sales, risk, and operations teams to improve our product Own the full sales cycle from lead to close for startups and small and medium businesses Generate your own leads through cold calling, blitzing, research, networking, and driving your territory Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users' pain points to propose Stripe solutions Make sure that internal teams are set up for users' success by coordinating with other Stripe teams Who you are We're looking for someone who meets the minimum requirements to be considered for the

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Device Identity and Access Organization The Device Identity and Access organization is at the forefront of Okta’s Zero Trust vision. As a foundational pillar within Okta Research and Development (ORD), our mission is to transform the device itself into a secure, trusted, and effortless identity factor. We are the teams responsible for ensuring users can seamlessly interact with their work from any endpoint, anywhere in the world. Our organization is comprised of engineers who thrive at the intersection of deep client-side platform engineering and massive-scale distributed systems. The work we do secures millions of enterprise endpoints globally, prevents modern identity attacks, and fundamentally changes how people work by making world-class security completely invisible to the end user. The Opportunity We are seeking a highly impactful and influential Staff Software Engineer to join our engineering team. The ideal candidate will leverage their deep expertise in distributed systems, particularly Java, to architect, build, and scale the critical server-side software and services at the heart of our security and identity platform. This is a high-visibility, hands-on opportunity to define the architectural vision, pioneer new capabilities, and drive the technical strategy to solve complex, company-wide challenges and shape the future of Okta's device identity ecosystem. You will act as a key technical leader—a player-coach and force multiplier—by setting the t