User Escalation Specialist Jobs

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Sr. Client Partner at Pinterest, you’ll play a pivotal role in building trusted, long-term partnerships with our clients. Supporting them in creating value on the only social media platform intentionally designed to be positive and inspiring. You will define, launch, and drive strategic initiatives, operationalizing a vision that deepens relationships and delivers measurable business results. We’re seeking an exceptional candidate with a proven track record in advertising and media, a talent for building strong connections, and a passion for solving complex, ambiguous challenges. Your ability to communicate with clarity and influence stakeholders, both internally and external, will be key. With Pinterest’s advertising business thriving and our user base expanding, your leadership can help reinforce our position as the platform where brands

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Location: US remote-friendly or any office location - SF, LA, CHI, NY The Data Science Team at Reddit is growing and we are looking for experienced Data Scientists to partner with our cross-functional partners (Product, Engineering, Designer, Marketing, Business Development etc.) to help us build and improve the systems that continuously drive our user and revenue growth. As a Senior Data Scientist on the team, you will have the opportunity to play a significant role in driving the success of key product areas at Reddit (Consumer, Ads, Safety etc.). You will lead and contribute to defining the product strategy through measurement and metrics design, experimentation and causal analyses, supporting product decisions via deep data analyses, and research. This person will be an industry technical leader with a solid technical background, strong business acumen, and excellent cross-functional stakeholders management skills. You will go through a general Data Scientists hiring process and get matched to the product area that best fits your background and interest. Responsibilities: Develop action-oriented insights to drive the product strategy through observational causal analysis and experiment meta-analysis, and clearly communicate results to stakeholders up to the C-suite to take action based on the recommendations Uplevel experimentation practices on the team through guiding design, execution, and deep dive analyses to maximize learnings from A/B tests Create new ETLs, tables, dashboards, and other self-

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Design Systems team at Coinbase plays a critical role in executing on our vision to create more economic freedom for the world, and is at the center of execution for products across the entirety of the company. Join the Design Systems team within the Consumer & Business group as a Product Designer II and shape the foundation that powers every product Coinbase ships to millions of customers. This team owns the Coinbase Design System (CDS), the single system responsible for delivering quality, consistency, and trust at scale across every experience we build. You'll develop scalable components and patterns that help customers - from first-time crypto users to advanced traders - complete their tasks with ease and confidence, working closely with Design and Engineering across Platform and Consumer orgs to make the complex feel simple. What you'll do: Own the iterative improvement of design system components and patterns, ensuring they scale across web and mobile products Drive new system features from ideation through prototyping, user testing, and production delivery Partner with Design and Engineering teams across the company to document, define, and evangelize scalable design patterns Lead participation in design reviews, seeking specific feedback and incorporating relevant input to raise the quality bar Execute on the design systems product roadmap and c

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: We are looking for an experienced Senior Product Designer to play an essential role in developing the next generation of our Direct to Consumer tools. You’ll help Zynga shape the future of mobile game commerce experiences, closely collaborating with partners across product teams to discover and define the most compelling experiences for our customers. What You’ll Do: Lead design for high-impact initiatives across mobile native apps and mobile web, with a primary focus on mobile commerce and user experience, from initial discovery and brainstorming to high-fidelity prototyping and post-launch iteration Proactively audit games and commerce experiences to identify friction points and opportunities Collaborate with product, engineering, and partner teams to translate complex requirements int

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Trust and confidence is fundamental to the Lyft marketplace, and the Pay, Integrity & Identity (PII) Analytics team is charged with providing and ensuring that trust and safety to all customers. The PII Analytics team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. The team is fast-paced, high-energy, and meticulous in diagnosing emerging fraud patterns and preventing fraud loss before it can happen. We drill holes in all the products we launch and obsess over how to make our business impervious to fraud vectors. The team conducts a rigorous analysis of complex data sets and sets up multiple layers of business rules, models, and other processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact and introducing safety features. We’re looking for a rock-star to join a fast-paced environment to contribute to Fraud-related analysis and operations. This individual is responsible for investigating and developing solutions to prevent and mitigate third party fraud. This person will proactively identify fraud patterns and sources to minimize the company’s exposure to financial and reputational risk. The Senior Analyst will take ownership over multiple discrete fraud segments to develop and execute a strategy which addresses fraud in the earliest stages of detection. The Senior Analyst will define fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform. This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matte

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Join the Okta Device Access (ODA) team as an outcome-driven and customer-focused Product Manager. Okta Device Access unifies access management from any device to all applications to minimize modern security risks and improve business efficiency. As a Product Manager for Okta Device Access, you will own key product areas and contribute to the continued evolution of ODA to meet customer and business needs. You will work closely with senior product leaders, engineering, and design to define how enterprise organizations secure and manage identity on Windows and macOS endpoints - from deploying the first device, to day two troubleshooting, to fleet level visibility. If you’re passionate about improving customer security and engaging with a vibrant community, we’re looking for you. Your primary responsibilities in these areas will include: Define and execute the roadmap for the Okta Device Access Experience & Lifecycle Own the administrator experience for fleets of devices with Okta Device Access across multiple platforms Drive the Okta-joined administrator experience end-to-end: from enrollment and provisioning to support troubleshooting to device lifecycle management. Collaborate with engineering, design and research teams to define and document user stories and use-cases to guide product development. Conduct research and analysis to identify customer needs and pain points, and use this information to inform innovation, product decisions and prioritiz

The Implementation Consultant III is responsible for managing the implementation of GHX products and providing subject matter expertise to deliver a high-quality level of service to provider customers. Responsibilities include overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels and execution with specific focus on client satisfaction and utilization. Presenting product functionality, creating documentation for project objectives, performing customer training and achieving key milestone tasks to hit revenue targets are also primary areas of focus. Principal Duties and Responsibilities: Customer Focus. The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services. Product Implementation. Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing. Data Analysis. The products that the Implementation Consultant III will be supporting are very data dependent. As such an ideal candidate should be comfortable working in Excel and Access and be able to review data sets for completeness and provide feedback to both the customer and internal development teams when gaps are found. Project Management. Maintain and communicate project status to identify progress, risk and mitigate delays. Coordinate and collaborate with other scrum teams and internal departments to ensure customer objectives are met. Process Improvement. Participate in identifying and implementing process improvement opportunities that optimize delivery results and ac

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an AV Engineer focused on builds and design, you'll design and implement the systems that enable world-class collaboration and communication across offices. This role is critical as we rapidly expand our physical footprint, with plans for multiple new offices and expansions over the coming years. You'll be responsible for architecting AV solutions from concept through commissioning, ensuring our conference rooms, event spaces, and collaboration areas provide frictionless experiences that enable our teams to advance AI safety research. You'll help establish standards and systems that scale efficiently while pushing the boundaries of what's possible in workplace collaboration technology. This is an opportunity to shape how a cutting-edge AI research organization communicates and collaborates, building infrastructure that supports everything from small team meetings to company-wide all-hands broadcasts reaching thousands of remote participants. Responsibilities Lead AV design, procurement, and programming for new office builds, expansions, and retrofits across our global portfolio Create and maintain AV system designs including schematic drawings, line diagrams, and elevation plans Program and commission AV systems to meet specific use cases and user requirements Execute successful "first day of business" deployments for new offices, ensuring all systems are operational for day-one occupancy Attend build coordination meetings with architects, contractors, and workplace teams to drive AV requirements and integration Innovate and test emerging AV technologies to optimize productivity and enable premium experiences for exi

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an AV Engineer focused on builds and design, you'll design and implement the systems that enable world-class collaboration and communication across offices. This role is critical as we rapidly expand our physical footprint, with plans for multiple new offices and expansions over the coming years. You'll be responsible for architecting AV solutions from concept through commissioning, ensuring our conference rooms, event spaces, and collaboration areas provide frictionless experiences that enable our teams to advance AI safety research. You'll help establish standards and systems that scale efficiently while pushing the boundaries of what's possible in workplace collaboration technology. This is an opportunity to shape how a cutting-edge AI research organization communicates and collaborates, building infrastructure that supports everything from small team meetings to company-wide all-hands broadcasts reaching thousands of remote participants. Responsibilities Lead AV design, procurement, and programming for new office builds, expansions, and retrofits across our global portfolio Create and maintain AV system designs including schematic drawings, line diagrams, and elevation plans Program and commission AV systems to meet specific use cases and user requirements Execute successful "first day of business" deployments for new offices, ensuring all systems are operational for day-one occupancy Attend build coordination meetings with architects, contractors, and workplace teams to drive AV requirements and integration Innovate and test emerging AV technologies to optimize productivity and enable premium experiences for exi

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is redefining what’s possible in legal work by combining cutting-edge AI with intuitive product experiences. As we scale rapidly and take on increasingly complex use cases, we’re expanding our product engineering team to accelerate our ability to ship fast, delight users, and build infrastructure that scales with us. As a Senior Engineering Manager for Product Engineering, you’ll lead teams of backend engineers building the core product surfaces that lawyers and legal professionals use every day—from complex workflows and collaboration tools to elegant user interfaces powered by sophisticated backend systems. This role is equal parts product intuition and technical execution. You’ll be trusted to make fast, high-quality decisions, ship impactful features, and gr

Software Engineer II, Growth at Amplitude (View all jobs) San Francisco Bay Area About The Role & Team The Growth organization is focused on helping users realize long-term value from Amplitude. The team plays a critical role in that journey by driving expansion within existing accounts. Many of our customers start with just a few users — often in product or data teams. Our job is to unlock value for everyone else. We build features that help new users set up, get activated, leverage AI for frictionless insights, highlight relevant parts of the product they might otherwise miss, and expand usage across teams and departments. This is especially impactful in large, complex organizations, where getting from the first few users to broad adoption is a multiplier for retention and revenue. We work across Amplitude’s core product suite and integrations, partnering closely with Product, Design, and GTM. We ship fast, test often, and use data to guide what we build and where we invest. Our work touches activation, feature adoption, habit formation, and expansion — the entire lifecycle of turning someone from a new user into a loyal advocate. This is a role for a product-minded engineer who wants to own meaningful projects end-to-end and help shape the strategy and systems behind how customers adopt Amplitude. As a Software Engineer on Growth, you will: Design and build product features that drive activation, engagement, and cross-team expansion Work across the full stack using TypeScript, React, Node.js, and GraphQL Build experiences that improve user onboarding, feature discovery, and product education Create third party connections, allowing other products to integrate with Amplitude Collaborate with Product, Design, GTM, and other engineers to prioritize and deliver impact Use data to identify opportunities and measure outcomes Leverage AI coding tools to speed up development while staying grounded in system understanding Improve the quality, reliability, and maintain

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Join our Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst, you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover and leaver processes, handle incoming access requests, administer privileged access, and run and improve our access review programme, working with system owners to confirm who should have access, and with auditors to evidence that it is right. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. This role needs both sides. You will configure access, troubleshoot sign-in issues and grow into application onboarding with Single Sign-On (SSO) and automated user provisioning (SCIM). Just as much of your week will be spent working with people: walking system owners through access reviews, agreeing who should have access to what, answering auditors' questions, and keeping HR Ops in step on starters and leavers. We are looking for someone who is as comfortable leading a conversation with a system owner or auditor. You will have support from senior team members on more complex work. What You'

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. We are seeking a versatile and accomplished Senior Full Stack Developer who thrives at the intersection of elegant user experiences and powerful backend systems. This role is for a technical polyglot who can architect complete solutions—from React-powered interfaces to AI-driven Python backends—and lead teams in building cohesive, production-ready applications that deliver exceptional value to our clients. The ideal candidate is equally comfortable crafting performant Next.js applications and designing scalable FastAPI services. You'll be the technical bridge between frontend and backend teams, ensuring seamless integration, consistent best practices, and end-to-end delivery excellence across our consulting engagements. Architect and deliver full-stack solutions using React/Next.js on the frontend and Python/FastAPI on the backend Build responsive, accessible React applications that consume and visualize data from Python-based APIs and services Develop robust

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is building the next generation of customer identity and authentication. This role is a hands-on engineering position inside Information Security, focused on designing and shipping core CIAM capabilities that protect customers and support growth. You will build and operate backend services that power registration, login, authorization, and account lifecycle flows across B2C and B2B experiences. You will work closely with partner engineering teams and ensure identity features are delivered with strong security fundamentals, reliability, and operational rigor. • What you'll do You have 7+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others. Design, build, and operate core CIAM backend services that support customer registration, authentication, authorization, account lifecycle, and profile management for B2C and B2B platforms. Implement and extend identity standards such as OAuth 2.0, OIDC, SAML, and SCIM in code, ensuring correctness, scalability, and clean integration patterns. Develop backend APIs and services in Python and Kotlin that expose identity capabilities to web, mobile, and partner applications. Integrate CIAM platforms with internal systems, including user data stores, messaging, fraud

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is building the next generation of customer identity and authentication. This role is a hands-on engineering position inside Information Security, focused on designing and shipping core CIAM capabilities that protect customers and support growth. You will build and operate backend services that power registration, login, authorization, and account lifecycle flows across B2C and B2B experiences. You will work closely with partner engineering teams and ensure identity features are delivered with strong security fundamentals, reliability, and operational rigor. • What you'll do You have 7+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others. Design, build, and operate core CIAM backend services that support customer registration, authentication, authorization, account lifecycle, and profile management for B2C and B2B platforms. Implement and extend identity standards such as OAuth 2.0, OIDC, SAML, and SCIM in code, ensuring correctness, scalability, and clean integration patterns. Develop backend APIs and services in Python and Kotlin that expose identity capabilities to web, mobile, and partner applications. Integrate CIAM platforms with internal systems, including user data stores, messaging, fraud