User Escalation Specialist Jobs

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Closing date: 20th October Interview process: Teams followed by face to face Working pattern: You’ll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high‑impact working relationships face to face. Help us keep the technology our business depends on running smoothly. In this role, you’ll ensure our key applications are secure, reliable and ready for change. You’ll support testing, system releases and application environments, helping new updates move safely into live systems. You’ll work with teams across technology to improve how we manage change, solve problems and build more reliable systems. We’re happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Key Know How: Shaping and managing application environments across key business systems, ensuring they are reliable, secure and ready to support business growth. Leading software releases, upgrades and environment changes, working closely with technical teams and stakeholders to deliver a smooth experience with minimal disruption. Supporting testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), to ensure solutions are fully validated and fit for purpose. Providing expert application support, resolving complex issues and collaborating with external partners when needed. Working with colleagues across the business to improve processes, enhance system capabilities and ensure technology meets evolving business needs. Driving continuous improvement through automation, modern ways of working and data-driven insights to improve efficiency, resilience

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Develop, manage, and optimise affiliate campaigns; develop new affiliate network and improve the performance of existing affiliates Mainly focus on expanding the influencer resources in local market, which could bring trading users and income to the platform Devise creative ways to identify potential affiliates Optimise the strategy of business develop and plan corresponding actions to ensure the conversion rate Analyse user habits and user behaviour, and judge the trend of business development What We Look For In You 3+ years of affiliate marketing/ business development experience in the Cryptocurrency space Experience in building large affiliate networks from start to finish Experience with analytical tools and reporting such as Google Analytics and Amplitude Understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team buildin

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Develop, manage, and optimise affiliate campaigns; develop new affiliate network and improve the performance of existing affiliates Mainly focus on expanding the influencer resources in local market, which could bring trading users and income to the platform Devise creative ways to identify potential affiliates Optimise the strategy of business develop and plan corresponding actions to ensure the conversion rate Analyse user habits and user behaviour, and judge the trend of business development What We Look For In You 3+ years of affiliate marketing/ business development experience in the Cryptocurrency space Experience in building large affiliate networks from start to finish Experience with analytical tools and reporting such as Google Analytics and Amplitude Understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity What You’ll Be Doing Develop, manage, and optimize affiliate campaigns; Develop new affiliate network and improve the performance of existing affiliates. Mainly focus on expanding the influencer resources in local market, which could bring trading users and income to the platform. Devise creative ways to identify potential affiliates. Optimize the strategy of business develop and plan corresponding actions to ensure the conversion rate. Analyze user habits and user behavior, and judge the trend of business development. What We Look For In You Bachelor degree or above. 3+ years of affiliate marketing/ business development experience in the Cryptocurrency space. Experience in building large affiliate networks from start to finish. Experience with analytical tools and reporting such as Google Analytics and Amplitude. Understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation. Fluency in Mandarin. Perks & Benefits Competitive total compensation package L&am

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Principal Engineer / architect you will be responsible for creating a technical strategy and coordinating the designs for meeting the needs of Toast’s largest restaurant brands. You will partner with Product Managers to develop the technology roadmap that enables enterprise customers to leverage the power of Toast. You will also work closely with technical leaders and implementation teams across the organization to deliver robust, scalable solutions with integrations to customers’ external systems. While the role is primarily internally-facing, it requires infrequent interactions with enterprise customers, listening to their requirements and providing expert guidance as they deploy Toast. If you’re a technical leader or a solutions architect, experienced with enterprise SaaS, passionate about customer value, and a great collaborator, read on! A day in the life (Responsibilities) Lead the evolution of Toast’s backend architecture , frameworks, and data models with a strong focus on delivery efficiency, system scalability, and resilience. Design and build the next generation of accounting and financial systems using Java, Kotlin, DynamoDB, Pulsar, GraphQL, Big Data tools , and more. Define and implement scalable engineering practices , delivery frameworks, and coding standards that raise the technical bar across the org. Collaborate cross-functionally with Product, UX, QA , and multiple engineering teams to deliver robust, customer-facing solutions. Build and maintain strong partnerships across business units, aligning technology strategies with key company objectives. Champion data-driven decision making by developing strategies and prioritizing initiatives with high impact on user and business outcomes. Mentor and grow engineers across levels, promoting a culture of inclu

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers. Every restaurant is unique, and a restaurant’s menu expresses its individual brand and product offerings. Inside a Toast restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub for restaurant configuration– it determines what guests can order, how the dishes are presented and priced in different contexts, where they are routed for fulfillment and how they are coursed, how they are prepared, whether the ingredients are still available, and how they are classified for reporting. A menu is always evolving: kitchens create new dishes, managers experiment with pricing and presentation, and staff optimize the menu for restaurant operations. We create products to satisfy the vast breadth of our restaurants, from single-location coffee shops to complex enterprise brands with thousands of locations. We offer an extremely powerful and configurable menu platform, and our team exists to ensure that this flexibility can be managed effectively at any scale. This includes feature-rich menu data models, APIs for both first and third party integrations (eg: DoorDash and other ordering partners), and the user experiences for configuring menus that meet a vast variety of needs, from complex customer segments (eg: Pizza shops) to our evolving Retail platform. We are looking for a visionary engineer who is motivated by these challenges and eager to transform our menus architecture to meet the dynamic needs of our customers and our rapidly gro

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for a BI Engineer to join our London team. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team — what drives us, how we work, and what you can expect. About the Team The Core BI team builds and operates the services, integrations and automation that power business intelligence across DoorDash, Deliveroo and Wolt. Our platforms help analysts, Analytics Engineers, Data Scientists, Software Engineers and business teams discover trusted data and make informed decisions at scale. We combine software engineering, platform ownership, and a strong user focus to make BI tooling reliable, secure, scalable and self-service. The team supports the current BI ecosystem while helping shape a more integrated experience across the DoorDash group. About the Role As a BI Engineer on the Core BI team, you will build and operate the models, systems and automation behind our BI platforms. This will include supporting our extensive user base on our current BI stack (primarily Looker and Sigma) while helping shape a single, more integrated BI platform across DoorDash, Deliveroo and Wolt. You will own problems from discovery

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Business & Team Leadership Own the overall frontend team across core business verticals including Trading and Payment, covering hiring, development, and pipeline building. Partner effectively with Product, Backend, Security, and Compliance — driving cross-functional outcomes through technical judgment, not just execution. Product Delivery & Technical Execution Lead technical design and delivery for core business features including trading system frontend experience, wallet and asset management, AI-powered trading products, payment gateway integrations, and KYC/AML frontend implementation. Stay deeply sensitive to business metrics and user experience, making sound trade-offs between speed and quality. Product & Engineering Thinking in the AI Era Demonstrate deep understanding of how AI is reshaping product paradigms — changing user expectations, product form factors, and R&D efficiency. Integrate AI into product decisions and design, n

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the opportunity The BD Manager is responsible for the overall affiliate growth strategy and execution for OKX in MENA, working with our global team. The BD Manager will proactively seek out and engage closely with potential MENA crypto partners for the purpose of user acquisition and expansion of the OKX platform in the region. What You'll Be Doing Proactively identify and develop affiliates with communities and relationships that consist of HNW clients and professional traders Manage and enhance relationships with HNW clients in MENA, being in contact with them frequently, build partnerships with influencers for the purpose of user acquisition Planning and execution of online and some offline marketing activities, events, and campaigns with influencers/KOLs or media channels Expand the user base and grow awareness of the OKX brand Devise creative ways to identify potential affiliates/KOLs and acquire users What We Look For In You Solid experience in Cryptocurrency, Finance, FX or any related space, with a track record in building large affiliate networks from start to finish Experience in business development or affiliate management Solid connections in the region with HNW clients and professional traders Solid project manag

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are looking for a dedicated and proactive Business Development Manager to join our team, specifically focused on high-volume Affiliates, Trading Communities and KOLs. As a Business Development Manager, you will play a key role in expanding our network of Affiliates (Key Opinion Leaders, Trading Communities, Traffic Websites), and (secondarily) VIP clients - in Germany. This role is responsible for those partnerships from a to z. What You'll Be Doing Primary goal: maximize revenue in the region through onboarding and retention of affiliates. Secondary: Expand the user base and grow awareness of the OKX brand Affiliate Recruitment: Proactively search for and attract new affiliates, KOLs and trading/crypto communities and influencers, fostering strategic partnerships to enhance our network. Results-Driven Approach: Implement strategies and campaigns to drive measurable results, focusing on creating content, increasing trading volume, acquiring new users, and promoting active transactions through affiliate channels. Relationship Building: Manage

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing We’re seeking a data-driven and collaborative Lead Digital Technology & Marketing Analytics professional to help transform data into actionable business insights across digital, marketing, operations, and enterprise functions. In this role, you’ll work closely with stakeholders across digital marketing, customer service, operations, engineering, R&D, and IT to support the integration, management, and analysis of data from a variety of sources. You will be responsible for developing, testing, and maintaining dashboards, reports, visualizations, and self-service analytics solutions that enable business users to make informed decisions and support strategic initiatives. Partnering with centralized data and technology teams, you’ll help define data architecture, manage data pipelines, validate datasets, develop data models, and support data governance best practices across the organization. As a key member of the analytics function, you will drive adoption of analytics tools through user training and enablement, collaborate on prioritizing business requests, and contribute to test-and-learn initiatives including A/B testing and incremental analysis. Your ability to identify trends, uncover opportunities, and communicate insights clearly will play a critical role in advancing data-driven decision making across the business. What You Bring · Bachelor’s degree in Data Science, Computer Science, Business, Econo

The Senior Enterprise Applications Analyst, Procurement supports the evolution, implementation, and integrity of TaylorMade's Oracle ERP solutions across global procurement and supply chain operations. This role provides functional expertise and day-to-day operational support for Procure-to-Pay (P2P) processes, while partnering with business stakeholders to drive measurable process improvement and align system capabilities with strategic objectives. The analyst supports enterprise initiatives including system upgrades, automation, and cloud migration planning. Essential Functions and Key Responsibilities: Provide day-to-day functional support for Oracle Procurement, including troubleshooting issues and ensuring uninterrupted requisitioning, purchasing, and supplier management operations. Configure and maintain Oracle Procurement setups, including organizational structures, Approval Management Engine (AME), document types, supplier configurations, item and category hierarchies, iProcurement, and profile options. Gather, analyze, and document business requirements using Oracle AIM methodology, and translate them into detailed functional specifications for development. Evaluate existing business processes, identify gaps and improvement opportunities, and recommend Oracle standard solutions that deliver measurable business value, including cost savings, efficiency improvements, and return on investment (ROI). Develop, coordinate, and execute functional, system integration (SIT), user acceptance (UAT), and regression testing activities; perform root cause analysis and resolution of production issues. Support and troubleshoot integrations between Oracl

Director - Application Development Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM,

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are actively looking for an experienced front-end engineer to join our core engineering group, with a specific focus on our Design Systems and UI architecture. As a crucial driver of our user interface, you will build, scale, and maintain the foundational component library that powers our enterprise applications. You will act as the vital bridge between Design and Engineering, partnering closely with 8+ product teams to deliver a cohesive, accessible, and beautiful web experience that supports a suite of connected devices at scale. In this role, you will go beyond building individual features; you will help evolve the UI architecture and design tokens that ensure consistency and accelerate development. While your primary focus will be on the Platform UI and Design System, you will operate within a highly collaborative platf

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Lead creative strategy and asset production for the department's performance advertising across major channels including Meta, Google, and TikTok Continuously iterate on creative direction based on campaign data and conversion performance to improve CTR, CVR, and ROI Develop a deep understanding of finance and crypto, translating complex product propositions into compelling ad messaging Manage external vendors (creative agencies, production teams, KOLs/influencers), controlling output quality, timelines, and costs Track industry and competitor creative trends to deliver differentiated asset strategies Collaborate cross-functionally with media buying, design, and product teams to ensure efficient execution from concept to launch What We Look For In You Extensive experience in performance ad creative strategy and production, with a hands-on understanding of what makes assets scale Solid knowledge of finance and familiarity with the crypto/digital asset industry; personal investing experience is a strong plus , bringing a genuine user perspective Established network of extern