Security Officer in Charlotte

CPI Security is hiring a Product Specialist – Security, Video, Fire and Access Control Solutions , based at our office in Charlotte, North Carolina , to support the evaluation, testing, documentation, and rollout of intrusion, video, fire, and access control solutions for CPI’s residential and commercial product portfolio. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. CPI has received many awards for excellence, including SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. What You’ll Do: In this role, you will work with the Product Team, Operations, manufacturers, and service providers to test, validate, and support security products and related technologies. This position is hands-on and operational, focused on ensuring CPI delivers reliable, high-quality solutions for both residential and commercial customers. You will assist with product testing, beta programs, field feedback, documentation, training support, and issue resolution for intrusion, video, fire, and access control solutions, including connected technologies such as IP networking, cloud-based platforms, SaaS tools, IoT devices, video analytics, and cybersecurity-related product requirements. Essential Functions Test and evaluate new and existing intrusion, video, fire

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE As part of our RVO Health Security team, you will play a major part in strategic initiatives that improve our security posture and protect our sensitive data. You will work in a collaborative Agile environment, working closely with the business, IT, and engineering teams. You will apply your skills in a highly dynamic, innovative, cloud-native environment with a strong security-minded culture. Where You'll Be Location: Charlotte Metro Area (Fort Mill, SC) | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Office address: 1101 Red Ventures Dr Fort Mill, SC 29707 What You’ll Do Design, implement, and maintain security controls and architectures to protect the company's cloud infrastructure, applications, and data from cyber threats. Improve our cloud security posture and vulnerability management program — pull-request scanning, triage and tracking of findings to closure across engineering teams, and coverage and license optimization. Build and e

Senior Marketing Data Analyst Location: Charlotte, NC | In-office Employment Type: Full-time CPI Security, a leader in security, smart home, and business automation, is hiring a Senior Marketing Data Analyst to join our Marketing team in Charlotte, NC. In this role, you’ll own the marketing data and analytics ecosystem—from click tracking to lead conversion reporting. You’ll use SQL, GA4, Tableau, Salesforce, Invoca, GTM, and related platforms to build trusted reporting, improve attribution, identify performance trends, and help channel owners make smarter decisions about spend, testing, and strategy. What You’ll Do Build and maintain SQL-backed datasets for campaign, channel, lead, attribution, and conversion reporting Analyze marketing performance across paid search, paid social, display, email, web, offline, and other channels Partner with channel owners to answer key business questions: what happened, why it happened, and what to do next Standardize marketing KPIs including leads, conversion rates, CPL, CPA, ROI, attribution windows, and funnel metrics Develop Tableau dashboards and recurring reports based on trusted data models Monitor data quality, tracking gaps, duplicates, reconciliation issues, and reporting inconsistencies Support attribution, media mix, lead quality, funnel conversion, and budget allocation analysis Design, execute, and analyze A/B tests, multivariate tests, and marketing experiments QA and troubleshoot tracking across GA4, GTM, Salesforce, I

Summary: CPI Security, in Charlotte, NC, is looking to hire a full-time Product Owner located in office at our corporate headquarters. The Product Owner is responsible for maximizing the value delivered by the product development team by defining and prioritizing the product backlog. Acting as a bridge between stakeholders and the development team, the Product Owner ensures that the team delivers high-quality products aligned with business objectives and customer needs. This role requires strong collaboration, decision-making, and strategic thinking to translate vision into actionable work while fostering an Agile culture. Key Responsibilities Define, prioritize, and maintain the product backlog to ensure it reflects business priorities and user needs. Write, refine, and complete user stories, including detailed requirements and acceptance criteria, to provide clear and actionable guidance to the development team. Ensure backlog items are well-groomed and ready for development, reducing ambiguity and supporting efficient delivery. Serve as the primary liaison between the development team, business stakeholders, and customers. Actively engage with stakeholders to understand business goals, gather requirements, and ensure alignment on product vision and priorities. Define and communicate the product vision, ensuring alignment with organizational goals and market demands. Stay informed about industry trends, customer feedback, and competitive insights to shape the p

CPI Security is seeking an experienced Genesys Cloud Engineer to serve as the technical owner for our Genesys Cloud CX environment, with a strong focus on outbound dialer strategy, administration, performance and optimization. This role helps strengthen internal platform ownership, improve contact center productivity and support the technology that helps CPI protect what matters most. This full-time role is based in-office, in our headquarters in Charlotte, North Carolina. In this role, you will partner with contact center leadership, Salesforce and business application teams, analytics, IT, carriers and vendors to translate business goals into reliable Genesys Cloud solutions. You will support outbound campaigns, inbound routing, Architect flows, integrations, reporting, workforce engagement and emerging AI-enabled capabilities. What You’ll Do Own the configuration, administration, monitoring and optimization of Genesys Cloud outbound dialing capabilities. Design and maintain outbound campaigns, contact lists, campaign sequences, dialing modes, schedules, callable time sets, queue assignments, wrap-up mappings and attempt controls. Monitor dialer performance and recommend improvements based on contact rates, abandonment, utilization, answer patterns, queue conditions and business priorities. Partner with Salesforce and business stakeholders to support daily calling plans, customer data dependencies, campaign priorities and agent workflows. Troubleshoot campaign executi

CPI Security, a leader in security and smart home solutions, is looking for a dependable and detail-oriented Facilities Maintenance/Fleet Lead to help keep our facilities, equipment, and fleet operating safely and efficiently. This role supports general maintenance, preventive maintenance programs, vendor coordination, and day-to-day facility and fleet needs across assigned locations. Core responsibility will be based at our location in Charlotte, NC. The ideal candidate is hands-on, organized, and comfortable working independently while following established procedures and safety standards. What You’ll Do Perform general maintenance and repair work, including basic plumbing, carpentry, painting, plastering, electrical, and vehicle servicing. Support preventive maintenance programs and service schedules for facilities, equipment, and fleet assets. Coordinate and monitor weekly, monthly, and quarterly work completed by outside vendors. Safely operate maintenance tools and equipment, including hand tools, pressure washers, blowers, paint equipment, ice removal equipment, and ladders. Communicate with the Asset Manager, cleaning crews, and other team members regarding maintenance needs and completed work. Prioritize daily assignments using sound judgment to complete work efficiently and safely. Complete basic tracking and administrative tasks using Microsoft Office and standard office equipment. Travel to assigned locations as needed to support maintenance and fleet

CPI Security is seeking a proactive, highly organized Executive Assistant to support our President. This on-site role is based at our Charlotte, NC headquarters. This role manages executive scheduling, communications, travel, reporting, and operational priorities while serving as a trusted partner to the President and other company executives. The ideal candidate exercises sound judgment, maintains confidentiality, and thrives in a fast-paced corporate environment. CPI Security is one of the nation’s largest security providers, protecting homes and businesses across the Southeast since 1991. Headquartered in Charlotte, CPI is known for industry-leading alarm response times, award-winning service, and being recognized as one of the best places to work in North and South Carolina. What You’ll Do Manage the President’s calendar, meetings, appointments, and travel arrangements. Prepare itineraries, correspondence, presentations, reports, and meeting materials. Coordinate executive meetings, team communications, events, and logistics. Support operational teams by tracking project timelines, deliverables, and recurring reports. Create and modify reports and dashboards in Salesforce; assist with Tableau reporting. Review vendor contracts and supporting documents for accuracy and completeness. Identify missing information, inaccuracies, and opportunities for process improvement. Welcome visitors and handle sensitive information with professionalism and discretion. Manage o

CPI Security is looking to hire a Corporate Controller to support and lead our accounting team, working out of our headquarters in Charlotte, North Carolina. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work Position Summary: The primary responsibilities of the Corporate Controller are to: Manage all operational entities within the Accounting Department including accounts payable, collections, accounts receivable, payroll, inventory and revenue. Perform monthly close. Prepare monthly, quarterly and annual reports for Executive Management Team. Manage the treasury function for the organization. Prepare monthly compliance reports. This is an on-site position located at our corporate office in Charlotte, NC. Essential Functions The role will serve as a key business leader across multiple stakeholders within the company. Manage all operational

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE We're looking for an IT Procurement Manager to lead our procurement function, overseeing purchasing and vendor spend across all categories for the organization. Software and SaaS spend is a significant and fast-growing part of that portfolio, so hands-on experience negotiating software/SaaS and AI/ML agreements is essential to this role. You'll manage the negotiation strategy and lifecycle of software agreements, including SaaS, AI/ML tools, and enterprise platforms, as well as contracted labor, while coaching and developing a small team. The ideal candidate has direct experience negotiating software/SaaS contracts and experience managing or mentoring a team, and will partner closely with Business Operations, Technology, Legal, Security, and Compliance. This role is less focused on traditional materials-based supply chain management Where You'll Be Location: Charlotte Metro Area (Fort Mill, SC) | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish

CPI Security is seeking a Commercial Security Service Technician for our Charlotte, NC market. Our Technicians are responsible for installing our full suite of industry-tailored smart security solutions for our commercial customers. Our Commercial Security Service Technicians will ensure complete customer satisfaction as they work on equipment that protects company assets, employees, and customers. W e are the trusted name for smart security solutions that allow us to design, install, monitor, service and protect what matters most to business owners and operators. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers. What You’ll Do: Installs commercial customers new equipment or systems to ensure the system exceeds customers’ expectations Educate, train and demonstrate the customers new system Must be able to work closely with supervisor and other technicians to coordinate and complete jobs Maintain a good rapport and attitude with coworkers and customer base Provide solutions and use expertise for challenges that may arise for customers Maintain knowledge of industry changes and new developments in products and technology Present a professional appearance and maintain a clean and professional vehicle image Implement new ideas and strategies to make tasks easier What We're Looking For: High school diploma or equivalent; technical training in electronics, elect

CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Charlotte, NC! Our Residential Sales Representative will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales consultations through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it’s your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. We are looking for go-getters who can work independently while exceeding goals. If you’re an experienced sales professional and excellent communicator, you enjoy building relationships with customers and solving problems, this opportunity is for you. Protect your community while building your career. At CPI Security, we don't just sell alarms; we provide peace of mind. As a Residential Sales Representative in our Charlotte market, you’ll join an industry leader with a culture built on growth, stability, and helping others. Target Earnings: $60,0

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. Key Responsibilities : Manage collection efforts with a high level of persuasiveness & professionalism. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Place account on hold for incoming orders until payment is received. Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls. Place outbound calls to delinquent customers to collect past due billing Receive inbound calls from customers that wish to make payments or payment arrangements Print, fold, and mail dunning letters to delinquent customers Audit the cancel reason report on a monthly basis May have additional duties as assigned by Management Job Requirements/Experience: High school diploma required Minimum of 2 years B2C and “soft” collec

We are seeking a Residential Installation Technician in Charlotte, NC to join our team! In this role, you'll be responsible for installing our state-of-the-art home security solutions for residential customers. This is an excellent opportunity to earn performance-based income while providing a valuable service and offering additional products to our customers What You’ll Do: Install security systems for residential clients according to job specifications and customer needs Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations Conduct tests to verify system performance and instruct customers on using the equipment Maintain inventory, process paperwork, and support the training of new installation technicians What We’re Looking For: High School Diploma or equivalent Experience with construction, cable installation, or low voltage systems is a plus Strong customer service skills with the ability to handle payments and complete accurate paperwork Must be detail-oriented, capable of following technical instructions, and safety-conscious Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions What’s In It For You: $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission) Career mo

CPI Security, a leader in the security and automation solutions industry, is looking for a Sales Advisor to join our growing Inside Sales team at our incredible corporate headquarters in Charlotte, NC! This is more than “just a job” – it’s your chance for a fulfilling and purpose-driven career. As a Sales Advisor, you will play a leading role in our mission to protect our customers and what matters most to them. In this role, you'll work with homeowners to determine their needs and customize CPI home security and automation packages. There’s no cold calling, customers come to you! This isn’t just any sales job – you will make a difference in customers’ lives by helping them protect what matters most. What You'll Do: Sell residential, commercial, and new construction Security and Home Automation products and services via incoming phone calls Promote, accurately describe and sell the details of our services or products in a knowledgeable manner, including upselling & cross selling when possible Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner Actively listen to customers’ needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointme

CPI Security, a national leader in residential and commercial security solutions, is seeking a Head of Information Technology to serve as the company’s senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, security, and innovation. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees serving more than 250,000 customers. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, and Project Management. What You’ll Do: Collaborate with t