CC
San Carlos, Arizona, United States
N
Salary not disclosed
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Role overview
Job description
POSITION SUMMARY: The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as required. As a member of a helpdesk team, position provides IT services via walk-up, phone, email and ticketing systems. The candidate must have a high level of aptitude for analyzing, troubleshooting, and resolving problems with an emphasis on follow-through and customer satisfaction. PRIMARY RESPONSIBILITIES: Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs. Manage issues, communication and resolution via email, phone and ticketing system. Follow up with customers is key to ensure issues are resolved appropriately and build custom
…About this listing
- Listed from Natera's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
- Posted 22 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Degree in technical field or equivalent work experience and applicable certifications. IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred. 2 years desktop technology and user support experience in a technical enterprise environment. KNOWLEDGE, SKILLS, AND ABILITIES: Strong successful history Microsoft and Apple desktop technology support and troubleshooting. Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc. Strong history of desktop standards development and automated “template” desktop configurations. Ability to effectively communicate and influence at all levels of management. Strong knowledge Microsoft and Apple desktop technologies. Strong verbal and written communications skills. Strong teamwork style and behavior. ITIL foundations certification preferred. Microsoft Systems Center and AD management preferred. Atlassian Jira, ServiceDesk and Confluence experience preferred. Self-starter. Compensation & Total Rewards The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience
Department · Information Services & Technology
Hiring company
Natera
Healthcare
Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.
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