Customer Communications Director in Melbourne

SLSQ227R43 At Databricks, we’re on a mission to help organisations use data and AI to solve the world’s toughest problems — and few opportunities are more rewarding than driving positive change across Victoria Public Sector. We’re looking for a passionate and results-driven Enterprise Account Executive to help our government partners harness the full power of the Databricks platform. This is a pioneering sales role within our Public Sector Sales team, reporting directly to the Senior Sales Director. You’ll work at the forefront of digital transformation in the Public Sector space, helping agencies reimagine how they deliver outcomes and play a pivotal role in shaping Databricks’ presence across the country. As a successful candidate, you are a creative, energetic self-starter who understands the sales process. You know how to sell innovation and change through customer vision expansion and can drive deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always hunting for new opportunities, you will be asked to close net new accounts while maintaining existing accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota accomplishment. The Impact You Will Have: Driving Consumption: Help customers derive value from the platform by identifying key use cases and increasing usage. Champion real-world change: Lead initiatives

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal suppor

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Solutions Engineer Snowflake is growing fast, and we are looking for a Solutions Engineer to help customers understand, evaluate, and realise the value of the Snowflake AI Data Cloud. In this role, you will partner closely with Sales, Product, Engineering, and Marketing to connect customer business challenges with modern data and AI solutions. You will be a trusted technical advisor throughout the customer journey, combining strong technical depth with customer-facing communication, solution design, and practical execution. What you will do Partner with account executives and cross-functional teams to drive the technical win across the sales cycle. Present Snowflake’s vision, platform, and value to both technical and executive audiences. Work hands-on with prospects and customers thr

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units. This role can be based in Sydney, Melbourne or Brisbane. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Und

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy. Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their Mon

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role GoCardless is the leading open banking payments network. We process payments for tens of thousands of businesses globally, from start-ups to household names, and we are growing fast. In ANZ, we work with some of Australia and New Zealand's most ambitious companies, and our Sales-led merchant segment is at the heart of that growth. We are looking for a Technical Account Manager (TAM) to join our ANZ Customer Success team. This is a new role, created to meet growing demand from Sales-led merchants who need expert technical support alongside their commercial relationship. You will work clos

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Join our team as a Partner Solution Consultant, a critical role within the Customer Advocacy (CA) technical field organization. You will serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. In this role, you are the "quarterback" for all partner engagements within your assigned region. Your mission is to ensure our partners, including resellers, SIs, and MSPs, are technically capable, successful in selling, and effective in delivering our observability solutions across the entire partner lifecycle. You will balance technical enablement and solution support with rigorous delivery governance to drive partner-sourced revenue, ramp consumption and maximize customer impact. What you'll do Partner Enablement & Capability Building: Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill

About the Team As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform. As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You're excited about this opportunity because you will… Collaborate and troubleshoot important issues for Me

About the Role We’re looking for a customer-obsessed Merchant Sentiment Specialist (MSS) to join our ANZ Merchant Experience team, supporting some of our highest-value Restaurant and New Vertical merchants across grocery, alcohol, convenience and retail. Today, this is a hands-on, case and ticket-based Support role. You'll manage merchant issues end to end, working with pace, accuracy and a high standard of service across a busy portfolio. But we're turning the tide on how we deliver that service . Our ambition is to move beyond predominantly reactive ticket support towards deeper, more proactive problem solving — understanding root causes, spotting patterns, bringing the right people together and preventing issues from recurring. That transition won't happen overnight. You'll be joining us in the middle of that evolution , with an opportunity to help shape how we deliver Merchant Service in ANZ and take on increasingly complex problems over time. We're looking for people who are curious, coachable and willing to stretch . You don't need to have every skill on day one — we're more interested in your mindset, judgement and willingness to learn and grow. You’re excited about this opportunity because you will… Be a Champion of Service & Support — deliver a consistently high-quality, white-glove experience and advocate for our merchants across DoorDash. Own your Book of Business (BOB) — manage a dedicated portfolio of merchant cases and prioritise your time based on revenue v

FEQ427R115 Location: Melbourne At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks

As an Enterprise Account Executive, Growth, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 6+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled in

Our Enterprise Sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Higher Education segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into Higher Education accounts within a national territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into Higher Education organizations while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with Higher

About the Team DoorDash’s mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses. The Growth Marketing team is responsible for deploying our customer acquisition budget (CAC) across all digital and performance marketing channels, with a focus on New Customer growth as their north star goal, working in collaboration with the brand and partnerships team, as well as an award-winning agency village to achieve success. About the Role We are looking for a performance marketing expert to join our Growth Marketing Pod. This is a high-impact role for someone who can take ownership of online acquisition across Australia and New Zealand, driving growth while maximising marketing efficiency, expanding reach, improving incrementality and optimising conversion across the funnel. You’ll be the go-to for performance marketing, partnering closely with our digital marketing agency and cross-functional teams to turn business priorities into effective, scalable acquisition strategies. You’ll manage significant paid media budgets and have the freedom to make calls on how best to spend that budget, with support from leading creative and digital marketing agencies to bring ambitious growth initiatives to life. As a paid media expert, you’ll lead the planning, forecasting, briefing and day-to-day optimisation of acquisition campaigns across channels including Faceboo

About the Team The Enterprise Restaurant Partnerships team is at the heart of DoorDash’s expansion and revenue strategy, working with key restaurant brands to optimize their presence on our platform. We partner with enterprise clients to unlock new sales opportunities, enhance customer engagement, and shape the future of restaurant delivery. If you’re passionate about creating value-driven partnerships and accelerating business growth, this team is where you belong. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role Are you ready to step into a critical role directly impacting DoorDash’s success? As an Enterprise Partnerships Manager, you’ll have the opportunity to own and grow relationships with some of Australia’s most prominent restaurant brands, driving revenue and long-term business impact. This role is ideal for an ambitious sales professional who thrives on building strategic partnerships, negotiating high-stakes deals, and delivering measurable business growth. As an Enterprise Partnerships Manager, you’ll drive revenue,