Customer Complaints Senior Manager Jobs

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards! Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases. As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand. Within this role, Executive Office team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence. This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week. The team operates seven da

Job Title Project Manager – CAPA & Complaints Job Description Project Manager – CAPA & Complaints Your Role: Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality. Identify recurring CAPA themes and opportunities for systemic improvement. Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes. Maintain CAPA dashboards and management reporting. Drive accountability across CAPA action owners. Own and track business KPIs related to complaint and investigation timelines, quality, and throughput. Provide regular KPI, progress, and risk updates to leadership and key stakeholders. Drive timely closure of complaints and investigations through structured follow-up with action owners. You're the Right Fit If: Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices. Strong knowledge of Quality Management Systems and risk-management principles. Skills : Strong data analytics skills with the ability to derive insights from operational and performance data. Excellent stakeholder management and communication skills across multiple organizational levels. Strong presentation and reporting capabilities, including development of executive-level dashboards and updates. Proven ability to drive accountability and coordinate cross-functional teams without direct authority. Experience in process improvement, operational excellence, and AI

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title – Customer Service Agent Contract Type – Permanent Shifts – 9am - 5pm (Subject to Change) THG Orbit is our award-winning, accredited Customer Service and Experience solution, offering world-class support to THG brands and Ingenuity clients. We optimise services, enhance customer experiences, and foster brand loyalty, ensuring a seamless journey from start to finish. We proactively identify and implement optimisation opportunities. Beyond scaling brands, THG Orbit enhances automation, reduces costs, and drives performance through digital innovation and efficiency. As a customer service agent, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: The role will be based in a newly established US office, where the chosen individual will be responsible for building a strong customer service presence to support all brands and client needs across the US territory. You will be the first point of contact across our Customer Service platforms, supporting customers across our many Ingenuity brands! You will ensure that all customer inquiries, issues, and complaints are

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst III on the Operational Risk and Controls team within Global Financial Crimes Operations, you'll own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation cases, that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes. Conduct root cause analyses and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to improve team performance. Partner with stakeholders across CX, Compliance, Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks. Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making. Leverage metrics and reporting tools to deliver data-driven recommendations that measurably improve case quality, consistency, and throughput. Required Skills and Experience: 4+

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst III on the Operational Risk and Controls team within Global Financial Crimes Operations, you'll own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation matters, that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes. Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to upskill team performance across the Complaints function. Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks. Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making. Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the f

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles. JOB DESCRIPTION 1. Under general supervision of the Field Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, RIDE locations and may be asked to perform other maintenance duties as assigned. 2. Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities. 3. Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues. 4. Order parts as needed, coordinates repairs and provides daily Service reports/Parts requisitions as needed. 5. Coordinates new vehicle delivery acceptance with Customers in US and Canada 6. Provide daily status reporting to Customer Service Manager/Supervisor. 7. Follows up with Parts clerks for parts availability and ETA. Requirements : 1. Knowledge of transit bus maintenance operations and field service support. 2. Ideal candidates will have a minimum of two years’ experience. 3. ASE Transit Bus Certifications 4. Transit bus Technician experience, preferably working in a field service environment. 5. Experienced in bus maintenance and repair. Experience with computer-based diagnostics in bus maintenance operations. Experience with bus Electric drive systems preferred. 6. Ability to travel and work in the Customer’s environment. Weekends, nights and long hours will occur. 7. License: Must possess a valid driver’s licen

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles. JOB DESCRIPTION 1. Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, RIDE Locations and may be asked to perform other maintenance duties as assigned. 2. Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities. 3. Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues. 4. Order parts as needed, coordinates repairs and provides daily Service reports/Parts requisitions as needed. 5. Coordinates new vehicle delivery acceptance with Customers in US and Canada 6. Provide daily status reporting to Customer Service Manager/Supervisor. 7. Follows up with Parts clerks for parts availability and ETA. Requirements: 1. Knowledge of transit bus maintenance operations and field service support. 2. Ideal candidates will have a minimum of two years’ experience. 3. EV or HV experience is essential. 4. EV Truck and/or Transit bus Technician experience, preferably working in a field service environment. 5. Experienced in bus maintenance and repair. Experience with computer based diagnostics in bus maintenance operations. Experience with bus Electric drive systems preferred. 6. Ability to travel and work in the Customer’s environment. Weekends, nights and long hours will occur. 7. License: Must possess a valid driver’s

About Comfrt Comfrt LLC is the #1 Hoodie Brand in the U.S. and the #1 Apparel Brand on TikTok globally—built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle. Our elevated basics are worn by millions and loved for their perfect mix of comfort, style, and cultural relevance. Role Overview The CX Social Representative provides hands-on support across Comfrt's TikTok Shop (TTS) ecosystem, focusing on after-sales care including refund-only requests, returns, exchanges, cancellations, and dispute resolution. Representatives ensure SOP compliance, maintain accurate tracker upkeep, and proactively flag risk issues to drive customer satisfaction and protect platform health. Responsibilities may flex to include live chat support as business needs and individual development evolve. Key Responsibilities Customer Experience Manage after-sales cases including refund-only (RO) requests, chargebacks, and disputes with accurate resolution type selection Submit and track claims with fulfillment partners for lost, damaged, or delayed shipments Monitor and respond to product reviews with appropriate tone Resolve standard cases including shipping issues, refunds, returns, exchanges, cancellations, and tracking and delay inquiries Identify and escalate red-flag cases including platform risk issues, fraud and policy abuse, high-dollar disputes, damages outside policy, and anything with potential impact to TTS performance scores As business needs require, respond to real-time customer inquiries through TikTok Shop Seller Center and/or Gorgias using approved macros and SOPs within SLA Process & SOP Compliance Follow SOPs accurately and consistently across all case types and platforms Provide actionable feedback on unclear or outdated SOPs to support continuous improvement Maintain internal trackers with complete, accurate information across defects, complaints, delays, and escalations Team Contribution Participate in

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Premium & Wealth CX, you'll lead the team responsible for delivering white-glove support to Coinbase's highest-value customers, including High Net Worth, Ultra High Net Worth, and VIP segments across our International markets. The Premium & Wealth pillar within Customer Experience is the dedicated home for relationship-led, high-touch service that keeps our most sophisticated customers confident and supported. You'll own day-to-day operations, people leadership, and service quality for your vertical, partnering closely with Compliance, Risk, and cross-functional teams to scale a support model that is fast, accurate, risk-aware, and trusted within a non-advisory framework. What you'll do: Own operational performance for your vertical, including SLA attainment, CSAT, QA scores, backlog health, repeat contacts, and complaint rates, using data and trend analysis to drive measurable improvements Lead, coach, and develop a team of Specialists, setting clear expectations through regular 1:1s, performance reviews, and building a pipeline of future leaders Drive a high-touch support model centered on trusted 1:1 customer relationships, deep specialist knowledge, and end-to-end case ownership that minimizes handoffs for complex trading, account, and funding issues Partner with Compliance, Legal, Risk, Complaints, and Workforce Management

inbound telecaller is a customer service representative who answers incoming calls from customers. They work to resolve customer queries, provide information, and address complaints. Inbound telecallers are often the face of the company they work for. Here are some responsibilities of an inbound telecaller: Provide customer support, Identify customer needs, Suggest ways to improve products or services, Stay updated on market trends, and Meet or exceed sales targets. Inbound telecallers should have excellent verbal communication skills and be passionate about customer service. Inbound telemarketing is different from outbound telemarketing, where agents reach out to customers to make sales. Inbound telemarketing allows customers to contact the company when it's convenient for them, which can lead to higher profitability. Inbound calls, as the name suggests, the incoming calls initiated by customers rather than by the company, as in outbound call centers. They are typically made by existing customers who have questions or experience issues with a company's product or service.

call center BPO executive, also known as a Customer Care Representative (CSR), is a frontline employee who provides customer service and support through various channels. Their responsibilities include: Customer service: Answering customer questions, complaints, and concerns Technical support: Providing assistance with products and services Communication: Communicating with customers via phone, email, chat, or social media Problem resolution: Evaluating problems and providing solutions Building relationships: Ensuring a positive customer experience and building strong customer relationships Other duties of a call center representative include: Processing orders, forms, and applications Taking orders Processing returns Providing information about products and services

inbound telecaller is a customer service representative who answers incoming calls from customers. They work to resolve customer queries, provide information, and address complaints. Inbound telecallers are often the face of the company they work for. Here are some responsibilities of an inbound telecaller: Provide customer support, Identify customer needs, Suggest ways to improve products or services, Stay updated on market trends, and Meet or exceed sales targets. Inbound telecallers should have excellent verbal communication skills and be passionate about customer service. Inbound telemarketing is different from outbound telemarketing, where agents reach out to customers to make sales. Inbound telemarketing allows customers to contact a company when it's convenient for them, which can lead to higher profitability.

Direct and manage the work of cleaning personnel in hotels hospitals schools and colleges and other enterprises and organizations. Assign work duties evaluate performance and train new personnel in policies and procedures as well as operation of cleaning and maintenance equipment. Handle complaints and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills Address: Mr.Manikandan G Sodexo Facilities Management Services India Pvt Ltd C/o.Sundaram Medical Foundation 9C 4th Ave Shanthi Colony Anna Nagar Chennai - 600040.Ph 9843124214 Facility: SUNDARAM MEDICAL FOUNDATION Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP580903

Direct and manage the work of cleaning personnel in hotels hospitals schools and colleges and other enterprises and organizations. Assign work duties evaluate performance and train new personnel in policies and procedures as well as operation of cleaning and maintenance equipment. Handle complaints and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Address: Nahars Amrit Shakti Road, Chandivali Farm Road, off, Saki Vihar Rd, Andheri East, Mumbai, Maharashtra Facility: NAHAR INTERNATIONAL SCHOOL Qualification: Not Specified Experience: 1 - 3 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP587267

Direct and manage the work of cleaning personnel in hotels hospitals schools and colleges and other enterprises and organizations. Assign work duties evaluate performance and train new personnel in policies and procedures as well as operation of cleaning and maintenance equipment. Handle complaints and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Address: ACC Thane ACC Cement Ltd Asha Nagar Teen hath Naka LBS Marg Thane 400060 Facility: CAMROSE REALTOR ADANI REALTY ACC THANE Qualification: 12th Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP570580