Customer Complaints Senior Manager Jobs

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Senior Enterprise New Logo Account Executive (Government) is a strategic enterprise hunter responsible for driving net-new logo acquisition across federal, state, and local government agencies. This is a pure new logo role, focused on identifying, targeting, and closing net-new public sector accounts. You’ll navigate complex government buying environments, align to mission-driven outcomes, and secure high-value contracts that establish long-term, compliant partnerships. For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. For those candidates who are not near a Jamf office, this role may be offered as remote. What you can expect to do in this role : Government New Logo Acquisition Build and execute a territory strategy focused on landing net-new government agencies (Federal, SLG, or Tribal) within an assigned segment. Develop deep public sector expertise — including procurement vehicles, budget cycles, compliance frameworks (e.g., FedRAMP, CJIS, StateRAMP), and agency mission priorities. Generate pipeline through strategic outbound, public sector events, partner collaboration, and targeted ABM campaigns aligned to government personas. Engage multi-layered stakeh

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Why Customs Matters More Than Ever International trade is under more pressure than ever before. With tariffs, shifting regulations, and geopolitical uncertainty, customs has gone from a back-office function to a boardroom priority. The recent trade crisis—sparked by Trump-era tariffs—has made customs the single most complex challenge for global businesses. For many, it’s the difference between keeping supply chains moving or grinding them to a halt. That’s where we come in. The Customs Technology team at Flexport is leading the charge. We are building the systems that help entrepreneurs and global brands navigate complexity, stay compliant, and keep the world’s goods flowing. The opportunity: Customs brokerage is one of the largest, most under-innovated opportunities in logistics. Legacy customs brokers are stuck with outdated systems and manual processes—they simply can’t adapt fast enough. Flexport is growing fast because we’re different. We are the only big tech company in the space, and the only freight forwarder that got founded after the launch of Netscape. Being a tech company, we can move much faster than our competitors, and give our customers the se

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Growth, Scheme Compliance We are looking for a senior, strategic, and product-minded leader to head the Global Growth pillar within Schemes Compliance. This role sits at the intersection of compliance, product, partnerships, and commercial strategy enabling business growth while ensuring scalable, well-controlled solutions. You will lead a globally distributed team who unlock new products, markets, local payment methods, and partner models by designing compliant operating models, accelerating launches, and building scalable solutions in close collaboration with Product and Engineering. You will work closely with Commercial and Sales to identify merchant needs and revenue opportunities, ensuring merchant demand directly shapes our growth priorities and builds a roadmap. Many of our growth initiatives are driven by strategic merchants whose needs influence where we invest. As Head of Growth for Scheme Compliance, you will act as a key bridge between compliance and product, translating regulatory, scheme, and partner requirements into systems, frameworks, and tooling that enable speed without compromising control, and help shape how Adyen approaches new and emerging payment models globally. What you’ll do Lead, develop, and scale a globally distributed team focused on enabling growth initiatives across products, geographies, an

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Payroll Analyst supports accurate, timely, and compliant payroll delivery for Jamf's U.S. workforce while assisting with payroll processing for Jamf's international workforce. This role processes payroll and standard tax filings under established procedures, supports international payroll vendors on day-to-day matters, and escalates complex or novel tax and compliance issues to senior payroll staff. What you can expect to do in this role: Process semimonthly U.S. payroll — wages, deductions, benefits, and garnishments — across multiple states in Workday, following established payroll procedures. Support U.S. payroll tax compliance by preparing standard federal, state, and local tax filings (Forms 941, 940, W-2, and W-3) for review, and assist with reconciling tax liabilities against the general ledger. Research routine payroll tax notices and agency correspondence, escalating complex or novel issues to senior payroll or tax staff. Support year-end processing, including W-2 preparation and reconciliation. Support payroll processing for Jamf employees outside the U.S. by coordinating with in-country payroll providers on day-to-day pay accuracy and timeliness. Serve as a day-to-day point of contact for assigned international payroll vendors, flagging discrepancies for review before disbursement. Process and audit garnishments, levies, and voluntary deductions in compliance with applicable law. Coordina

Digital Product Director — IDEO London Digital Product Director In a Nutshell IDEO London is looking for a Digital Product Director to help shape what it means to design AI-driven products that people actually trust. This is a senior role for someone who thinks of AI as a design material — not a feature set — and who understands that the hardest problems in AI aren't just technical. They're human. You'll spend most of your time embedded in client work, directing product engagements from brief through to market. But you'll also help build something bigger: IDEO's AI product practice in Europe, at a moment when the regulatory landscape — the EU AI Act, CSRD, EHDS — is becoming a genuine creative opportunity for the organisations brave enough to treat it that way. You'll report to the London Leadership Team and work closely with directors and interdisciplinary teams across the studio. Business development is a natural part of the role — growing relationships, shaping opportunities, and helping clients understand what it genuinely means to build AI into their products and organisations responsibly. Why is this role important for IDEO's work? The question has shifted. Companies aren't asking "what can AI do?" anymore. They're asking "how do we make AI investment turn into something our customers actually want — and trust?" That's the work. And it takes more than technical fluency. It takes the ability to sit at the intersection of human need, business ambition, and the emerging rules that will define how AI gets built in Europe. IDEO's London studio is positioned to lead here — and this role is central to making that happen. We're not building an ML shop. We're building the practice that helps clients move from aspiration to reality: designing socio-technical systems that are trustworthy by design, not just compliant by accident. Once here you will Lead digital product engagements from brief through to market, owning quality, pace, and the client relationship throughout

Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees Customer service executives are often responsible for handling customer complaints and concerns.

Resolving customer complaints within the agreed service level agreements Acting as a liaison between customers and companies Having proper knowledge of the product and showing its benefits to the customer

Customer care executives, also known as customer service representatives (CSRs), are responsible for a variety of tasks, including: Resolving customer complaints: Customer care executives are the first point of contact for customers and are responsible for addressing their concerns and solving their problems. Communicating with customers: Customer care executives communicate with customers via phone, email, social media, and in person. They use professional communication practices to ensure interactions are effective and leave a good impression.

Offering proactive assistance: Customer care executives offer proactive assistance to customers. Other skills that are important for customer care executives include: patience, empathy, and problem-solving skills. Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees

Customer care executives, also known as customer service representatives (CSRs), are responsible for a variety of tasks, including: Resolving customer complaints: Customer care executives are the first point of contact for customers and are responsible for addressing their concerns and solving their problems.

Some skills that are important for customer care officers include: Empathy, Problem solving, Communication, Active listening, Patience, Tenacity, and Adaptability customer service representative (CSR) is a company's primary point of contact for customers, responsible for ensuring their satisfaction with the company's products and services. CSRs work in many industries, including banking, retail, insurance, and tech. Their responsibilities include: Responding to inquiries CSRs answer customer questions about products, services, and the company. They may also help customers compare products and services. Resolving issues CSRs address customer complaints, process orders, and handle returns and exchanges. Providing information CSRs provide updated information about the company's offerings. They may also assist customers with calculating discounts or inform them about sales. Maintaining records CSRs keep records of customer interactions. Establishing relationships CSRs work to maintain solid consumer relationships. They play an important role in establishing and maintaining the company's reputation. CSRs may communicate with customers in person, by phone, or by computer via chat or email. The specific duties of a CSR will vary depending on the company and industry. Some skills that are important for CSRs include: excellent communication skills, empathy, patience, and active listening.

customer care representative (CSR) is a professional who acts as the primary point of contact between a company and its customers. They are responsible for ensuring customer satisfaction by addressing issues, responding to inquiries, and providing information about the company's products and services. CSRs can work in many industries, including retail, insurance, tech, and education. Their responsibilities may include: Answering customer questions Helping customers compare products and services Resolving customer complaints Taking orders or processing payments Making changes to customer accounts Handling returns and exchanges Addressing billing concerns Keeping records of customer interactions CSRs can communicate with customers in person, by phone, or by computer via chat or email. They often act as product experts, and may be able to demonstrate how to use a product or perform basic troubleshooting. When choosing a CSR, it's important to consider the specific needs of the business. For example, a business that handles a lot of technical inquiries might need a CSR with strong technical skills. customer service representative is an individual who interacts with customers on behalf of a company or organization in order to provide help in resolving any issues or inquiries they may have

customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers Some skills that are important for customer care officers include: Empathy, Problem solving, Communication, Active listening, Patience, Tenacity, and Adaptability

BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support. Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers

customer care representative (CSR) is a professional who acts as the primary point of contact between a company and its customers. They are responsible for ensuring customer satisfaction by addressing issues, responding to inquiries, and providing information about the company's products and services. CSRs can work in many industries, including retail, insurance, tech, and education. Their responsibilities may include: Answering customer questions Helping customers compare products and services Resolving customer complaints Taking orders or processing payments Making changes to customer accounts Handling returns and exchanges Addressing billing concerns Keeping records of customer interactions CSRs can communicate with customers in person, by phone, or by computer via chat or email. They often act as product experts, and may be able to demonstrate how to use a product or perform basic troubleshooting. When choosing a CSR, it's important to consider the specific needs of the business. For example, a business that handles a lot of technical inquiries might need a CSR with strong technical skills.