Customer Complaints Senior Manager Jobs

Work Flexibility: Hybrid As a Post Market Quality Engineer, you will be responsible for continuous product and process quality improvements. You will conduct investigations into Customer Complaints, identify emerging trends, dictate action plans, and eventually own NC/CAPAs. You will support root cause activities and identify potential failure modes, risks, and resolve customer issues appropriately. This role is Hybrid/Onsite in Redmond, Washington. What You Will Do Analyze and present post-market quality data including complaints, service reports, Q-metrics, and trending to identify continuous improvement opportunities. Investigate customer complaints and drive records to timely closure. Own and support Nonconformance (NC) and Corrective and Preventive Action (CAPA) investigations. Partner with customers and cross-functional teams including R&D, Regulatory Affairs, Field Service, and Sales to resolve product quality issues. Conduct and maintain risk analyses, document findings, and support Risk Management activities. Calculate failure and harm occurrence ratings using field performance data. Provide post-market quality input related to product safety, reliability, durability, and design performance. Ensure compliance with Quality System Regulations (QSRs), internal procedures, and applicable quality standards. Communicate product quality insights and trends to internal and external stakeholders. What You Need Bachelor's degree in Engineering, Science, or a related technical discipline. 0 - 2 years of professional experience. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to manage multiple priorities and work effectively in a fast-paced environme

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the travel industry excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: ● Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. ● Conduct regular performance reviews, identify training needs, and create development plans for team members. ● Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). ● Manage team schedules and ensure adequate staffing levels to meet customer demand. ● Foster a positive and collaborative team environment. Customer Experience: ● Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). ● Handle escalated customer issues and complex inquiries. ● Identify and address trends in customer complaints and feedback. ● Proactively identify opportunities to improve the customer experience. Operational Excellence: ● Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. ● Implement process improvements and best practices to enhance team productivity and customer satisfaction. ● Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and

Work Flexibility: Hybrid Position summary: This role will support a wide range of products across multiple surgical specialties, with a primary focus on post-market design support and product performance. Working closely with Quality, Marketing, Operations and Regulatory Affairs, you will investigate customer complaints, field returns and product performance trends to identify opportunities for improvement and support implementation of design changes. Product Engineering offers a unique opportunity to learn how medical devices perform throughout their entire lifecycle. You will develop deep product knowledge by working on real-world engineering challenges, gaining firsthand experience of how products are designed, manufactured, used by customers and perform in the field. Through investigation of product issues and implementation of improvements, you will help enhance product quality, reliability and customer experience, while contributing valuable insights that influence future product enhancements and next-generation designs. What you will do: Support post-market design activities for commercially released medical devices, helping to ensure products continue to meet customer, quality and regulatory requirements. Investigate customer complaints, field returns and product performance issues using structured problem-solving and root cause analysis techniques. Partner with Quality, Marketing, Operations and Regulatory Affairs to identify opportunities for product improvements and support implementation of design changes. Plan and execute engineering testing, verification and validation activities to evaluate product performance and support proposed design improvements. Support Nonconformance (NC), Corrective and Preventive Action (CAPA), and Engineering Change Request (ECR) activities while maintaining compliant engineering do

Work Flexibility: Onsite Schedule - 1st Shift Monday to Friday 8am - 4:30pm Overtime based on business needs Rotational on-call responsibilities What you will do - Responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilization Arrange merchandise for transport (on delivery and return) and at customer locations Read maps and route configuration Perform safety inspections in transportation setting Load, unload, or stack containers, materials, or products while checking for sterility, missing/broken implants & instruments Perform and/or schedule preventative and regular minor maintenance on company delivery vehicle, (fuel, fluid levels, tires, etc.), and keeps accurate maintenance records Advise supervisor when repairs or extensive maintenance are required for the company vehicle Field customer complaints, address and communicate as necessary to Branch team members Complete other duties as assigned What you need - Required Qualifications: Must possess a valid driver’s license with no restrictions. Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed Must have the ability to lift, push, pull and carry up to 50 lbs. Preferred qualifications: High school education or GED equivalent 1&#43; Year(s) of experience $ 22.10 per hour plus bonus eligible &#43; benefits. Travel Percentage: 10% <p style="text-align:inher

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. WHAT’S IN IT FOR YOU? Pay Rate: $3.00 per hour Permanent Work from Home Bi-weekly payout Performance Bonuses and Incentives 6th month and annual anniversary bonus Up to 17 days of paid leave credits JOB DESCRIPTION: Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc. Process orders for call-in to buy customers with existing records Escalate orders in need of higher-level or interdepartmental assistance Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved MINIMUM QUALIFICATIONS: At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage Strong Comprehension and Communication Skills Above-average Technical Skills Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction With a high sense of reliability and accountability

About LAKE LAKE started because two friends had a wild dream and the grit to see it through. We retained that entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We're always above ego and work hard — in the softest pajamas imaginable. LAKE believes that the most comfortable part of your day should be celebrated. For us, these comfortable moments are nights at home with our families, weekend escapes with friends, a dose of me-time after a long day, and holidays that gather everyone together. About the role... Sales Lead are responsible for supporting store sales, ensure operational and visual excellence and deliver unmatched hospitality in our curated retail environments. The Sales Lead will also be responsible for daily stock maintenance and for merchandising products in thoughtful, inspiring ways that are aesthetically aligned with the brand. You will.. . Engage with clients to create inspirational, personalized shopping experiences that reflect the LAKE brand. Support the achievement of daily and monthly sales goals through active selling and clienteling. Model unmatched hospitality for the store team, building and maintaining strong relationships with clients and fostering brand loyalty Work with the LAKE retail team to achieve and exceed sales targets, contributing to the store’s performance Maintain a deep knowledge of product lines, trends and the brand story to share with clients Assist the retail leadership team in opening and closing duties, coaching associates, resolving customer complaints, and leading the team to success. Assist with receiving and processing shipments, maintaining stockroom organization, processing returns, and ensuring inventory accuracy. Support store opening and closing procedures. Ensure the sales floor and window displays reflect LAKE’s seasonal visual direction. Maintain cleanliness, produc

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Summary: Responsible for providing Engineering support to the manufacturing areas. Work with procedures, FMEAs, protocols (IQ/OQ/PQ, TMV, Studies, etc.), customer complaints, investigations, CAPA actions, Change Controls and improvement projects. Interact with Local and Divisional function groups. Essential Duties and Responsibilities: This section contains a list of five to eight primary responsibilities of the work. The incumbent will perform other duties as assigned. Participate in multifunctional projects to contribute with plan manufacturing strategies. Provide technical support to Manufacturing, Engineering and Quality areas. Improve manufacturing processes using analytical tools and Design of Experiments as required. <s

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits . As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. Role Description Team leadership: Support, coach, train, existing new team members; oversee collection activities and ensure individual/team objectives are achieved. Collections management: Support the overall collection efforts to minimize financial losses, including determining when accounts should be referred to external collection agencies and evaluating agency performance. Strategic accounts: Personally manage a portfolio of high value/strategic accounts, driving collections while maintaining strong customer relationships. Cash forecasting: contribute to cash collection forecasts and projections, tracking expected receipts and identifying risks. Cross-functional collaboration: Partner closely with Finance, Billing, Sales Operations, and Cash Posting teams to improve billing accuracy, order entry, cash application, and service delivery. Dispute and escalation management: Resolve complex or ongoing customer complaints related to billing and services by coordinating with the appropriate internal teams. Process improvement: Develop and implement policies and processes that improve collections effectiveness and upstream/downstream financial operations. Training & development: Train new hires and provide ongoing coaching to existing team members to improve performance. Projects & initiatives: Support special projects and broader organizational

About LAKE LAKE started because two friends had a wild dream and the grit to see it through. We retained that entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We're always above ego and work hard — in the softest pajamas imaginable. LAKE believes that the most comfortable part of your day should be celebrated. For us, these comfortable moments are nights at home with our families, weekend escapes with friends, a dose of me-time after a long day, and holidays that gather everyone together. About the role... Sales Lead are responsible for supporting store sales, ensure operational and visual excellence and deliver unmatched hospitality in our curated retail environments. The Sales Associate will also be responsible for daily stock maintenance and for merchandising products in thoughtful, inspiring ways that are aesthetically aligned with the brand. You will.. . Engage with clients to create inspirational, personalized shopping experiences that reflect the LAKE brand. Support the achievement of daily and monthly sales goals through active selling and clienteling. Model unmatched hospitality for the store team, building and maintaining strong relationships with clients and fostering brand loyalty Work with the LAKE retail team to achieve and exceed sales targets, contributing to the store’s performance Maintain a deep knowledge of product lines, trends and the brand story to share with clients Assist the retail leadership team in opening and closing duties, coaching associates, resolving customer complaints, and leading the team to success. Assist with receiving and processing shipments, maintaining stockroom organization, processing returns, and ensuring inventory accuracy. Support store opening and closing procedures. Ensure the sales floor and window displays reflect LAKE’s seasonal visual direction. Maintain cleanliness, p

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY Follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, categorizes and records faults, and describes the day's work content. Develop maintenance plans in advance and complete routine maintenance tasks on schedule. Plan spare parts inventory, set safety stock levels for vulnerable components based on project failure rates. Properly label faulty spare parts, records fault times, fault types, and power station numbers. Promptly provide feedback and actively repairs major and special maintenance issues, responds to customer complaints in a timely manner, and improves customer s

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY ESS Service Technician must follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, categorizes and records faults, and describes the day's work content. Develop maintenance plans in advance and complete routine maintenance tasks on schedule. Plan spare parts inventory, set safety stock levels for vulnerable components based on project failure rates. Properly label faulty spare parts, records fault times, fault types, and power station numbers. Promptly provides feedback and actively repairs major and special maintenance issues, responds to customer complaints in a timely manner, a

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. SUMMARY Follow the planned maintenance schedule for regular maintenance and repairs. Ensure timely repairs of equipment at the site, conduct regular inventory of spare parts for equipment failures that occur on site, and maintain a safe stock of spare parts on site. JOB DESCRIPTION Familiar with the company's site management system and has a good understanding of the electrical and structural principles of the company's products. After training, understands and masters the product commissioning procedures, and is familiar with various product installation, commissioning, and maintenance manuals. Proficient in various commissioning skills, such as software upgrades, parameter configuration, DMC/HVAC settings. Proficient in troubleshooting various types of faults, capable of independent problem-solving, and can resolve commissioning challenges based on on-site conditions. Strictly adheres to on-site maintenance safety requirements, proactively identifies and reports potential safety risks in the work. Upon arrival at the site, assesses the overall power station's operational status. Determines maintenance priorities based on the severity of the impact on power station operation. Complete work logs as required, categorizes and records faults, and describes the day's work content. Develop maintenance plans in advance and complete routine maintenance tasks on schedule. Plan spare parts inventory, set safety stock levels for vulnerable components based on project failure rates. Properly label faulty spare parts, records fault times, fault types, and power station numbers. Promptly provide feedback and actively repairs major and special maintenance issues, responds to customer complaints in a timely manner, and improves customer satisfac

与邓白氏一起塑造未来 "在邓白氏，我们相信数据能够创造更美好的未来。作为全球最具影响力的商业信息服务机构之一，我们帮助全球企业实现增长、管理风险并推动创新。自1841年以来，企业一直信任我们能将不确定性转化为机遇。我们是一支多元化的全球团队，致力于推动创新与协作，勇于探索前沿理念。你准备好发挥影响力、共同塑造未来了吗？加入我们吧！请访问 dnb.com/careers 探索更多机会。" Position Summary Position Summary We are seeking a Customer Service Representative to join our Hong Kong Customer Service team. This role is responsible for delivering exceptional customer support, ensuring service excellence, and driving customer satisfaction across Dun & Bradstreet's products and solutions. The successful candidate will serve as a key point of contact for customers, managing inquiries, onboarding activities, service requests, account maintenance, product adoption, and renewal support. The role requires close collaboration with Sales, Product, Operations, Finance, and Technical Support teams to ensure a seamless customer experience and timely resolution of customer needs Key Responsibilities Customer Support & Relationship Management • Act as the primary contact for customer inquiries, service requests, and issue resolution. • Provide timely and professional support through email, phone, and other communication channels. • Build and maintain positive relationships with customers to enhance satisfaction and retention. • Manage customer expectations and provide regular updates on service requests and issue resolution. Coordinate with internal stakeholders to ensure timely resolution of customer issues/complaints Customer Onboarding & Training • Conduct onboarding sessions for new customers and users. • Deliver product demonstrations, training, and guidance to maximize customer adoption. • Prepare and maintain customer-facing materials, FAQs, and user guides. Service Delivery & Account Management • Coordinate report fulfillment and service delivery to ensure compliance with established service level agreements (SLAs). • Monitor c