Customer Experience Systems Senior Associate Jobs

The Opportunity A dobe Brand Intelligence forms the basis of Content Supply Chain, helping enterprises develop, control, and enhance on-brand content at scale . Through the integration of enterprise context, extensive brand knowledge, and AI agents, ABI develops smart workflows that assist global brands in providing flawless and personalized customer experiences across all platforms. We are seeking an exceptionally qualified Principal Scientist to lead the software architecture for ABI. This is an outstanding opportunity for a seasoned software architect to build and scale large, distributed software platforms, transforming AI innovation into production-ready systems. Impact You’ll Make Define the long-term software architecture and technical vision for ABI. Build the foundational platform delivering AI capabilities consistently across Adobe applications, web experiences, and enterprise ecosystems. Drive architectural decisions for backend services, web applications, APIs, and platform infrastructure. Partner with the ML team to operationalize AI models into scalable, secure, enterprise-ready software systems. Direct engineering strategy across multiple teams while offering mentorship to senior engineers and technical leaders. What You’ll Do Define the comprehensive architecture for ABI, including backend services, frontend applications, SDKs, APIs, and integration systems. Architect and build highly scalable distributed systems with high availability, low latency, and operational resilience. Build scalable APIs and platform capabilities that enable seamless connection with Adobe Creative Cloud applications and other third-party platforms. Lead the development of modern web applications and shared frontend frameworks for Adobe Brand Intelligence experiences. Integrate AI capabilities into production through effective orchestration

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About THG Fulfil THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction. Key aspects of THG Fulfil: Global Fulfilment: We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software. Warehousing and Automation: THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods. Courier Management: We provide a sophisticated courier management system to ensure timely and reliable delivery. Customer Experience: THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process. About the Role The Head of Regulatory Compliance & Quality is THG Ingenuity’s senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth. Sitting centrally within the Legal team, the role ensures regulatory robustness, governa

About the Role Global Safety and Security (GSS) protects our people, our sites, and the physical and logical systems that keep the business running. Our security and protection programs are never single-team efforts: one rollout can touch physical security operations, customer experiences, site readiness, hardware provisioning, networking, cloud infrastructure, identity, and the data platforms above them — spanning many countries, on timelines tied to leases, permits, and vendors. About the Team We are hiring a Staff Security Engineer to help design and deliver strategic and durable security services. You own the technical and architectural plan, strategic partner engagement with technology providers, the delivery sequence, the dependencies, and the program status leadership relies on. You are accountable for outcomes influencing teams that you don’t manage. You will collaborate with software engineers, third-party providers, physical security operations, project managers running site readiness and provisioning, and networking and cloud infrastructure partners, and you will keep managers, directors, and senior leaders informed. Security Enablement Engineering delivers security paved paths and capabilities that address systemic security issues through well-designed customer experiences, easy-to-adopt and robust, well-architected security solutions, systematically reducing organizational risk. You’re excited about this opportunity because you will… Own the design of our physical security systems integration layer — such as access control (PACS) and video management (VMS) platforms, the APIs they expose, and the connectors that carry their data into our systems of record. Own end-to-end design and delivery of multi-domain security services spanning physical security systems, hardware provisioning and site readiness, cloud and network infrastructure, identity and access management, key management, and the reporting/observability layers on top. You’ll bring experti

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team. The Role The Solutions Marketing team can be thought of as the solutions or outbound equivalent of a traditional product marketing team. Fin already has a product marketing team that works closely with product managers to understand our product, create messaging, and build assets for product launches, the Website and our field. The Solutions Marketing team on the other hand, will focus on our prod

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We are hiring Account Executives and Senior Account Executives across all segments (Scale, Small Business, Mid Market, and Enterprise). Due to demand, we are centralising those interested into a single job posting. As an Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not jus

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI. In this role, you'll partner closely with senior producers to bring events to life—from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs. What will I be doing? Prod

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . This is a 12-week internship during summer 2027. As a Data Science Intern on the Strategy, Execution, & Analytics team within the Platform group, you'll partner with product and engineering teams to turn data into decisions that drive real business impact. This team builds analytics models and systems that scale insights across Coinbase and directly into the product. You'll collaborate with senior data scientists and business partners to design experiments, build models, and deliver data-driven recommendations that shape how millions of customers experience crypto. You will gain hands-on experience at a publicly traded crypto-native company, with mentorship from senior data scientists and direct exposure to how data shapes the company. What you'll do: Collaborate with product teams to create analyses and build models that drive measurable business outcomes. Support the design and execution of experiments, including A/B tests and causal inference methods. Build and maintain analytical datasets and pipelines that ensure data integrity and power your analyses and models. Distill complex analyses into clear, actionable insights through data-driven storytelling for technical and non-technical audiences. Partner with senior team members on analytical deep dives to diagnose and address complex business problems. Required Skills and Experience: Coursework or project expe

POSITION DESCRIPTION Title: Manager, People & Culture Employer: Tracxtion Team: People & Culture Hybrid: 3 days in-office weekly Company Overview Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement. We help brands navigate a world where traditional media and marketing boundaries have blurred. By bringing together strategy, creativity, media, digital capabilities, and AI-enabled execution, Tracxtion delivers measurable results through a hybrid approach that combines exceptional human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential marketing, and in-store retail solutions, we partner with leading brands to create innovative, scalable, and impactful omnichannel experiences. Role Overview The Manager, People & Culture plays a critical role in delivering high-quality HR support and people programming across an assigned portfolio of 3 Traction Entities. Reporting to the Senior Director, People & Culture, this role combines strategic business partnership with hands-on execution. The Manager will support leaders, managers, and employees throughout the full employee lifecycle while contributing to broader People & Culture initiatives across the organization. This role carries entity-specific accountability and requires the Manager to develop a strong understanding of each assigned agency's business, culture, workforce, and people priorities. A key component of this role is HRIS ownership. The Manager will be accountable for data integrity, workflow configuration, process standardization, and system adoption within HiBob across their assigned entities. They will ensure the HRIS is not simply maintained but actively leveraged to improve people operations, reporting, and the overall employee experience. Core

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . Recruiter: Aishwarya Gopalakrishna Hiring Manager: Vivek Kumar Tiwari Level: P3 See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer (P3) About the job This position is needed to build new features and capabilities in the Twilio Segment team. As a Senior Software Engineer on this team, you’ll build and scale systems that process several hundred thousands of data points per second. Helping our customers unlock value of their data from external systems and activate it to various destinations via Segment capabilities. You will work on high-scale ingestion and data processing systems. We iterate quickly on these products and features and learn new things daily — all while writing quality code. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you. Responsibilities In thi

ACCOUNT EXECUTIVE (TIER 1) EOLA Power — Inc. 5000 Fastest-Growing Company (2025) Priority Cities/States: Central & North Florida, New England, Fort Worth, TX, Dallas, TX, North Carolina EOLA Power is one of the fastest-growing critical power companies in the United States and an Inc. 5000 Fastest-Growing Company. We service UPS systems, batteries, and mission-critical infrastructure for hospitals, industrial facilities, municipalities, and data centers. WHAT YOU WILL DO Learn how to scope UPS replacements, battery upgrades, bypass systems, repairs, and PM programs Conduct site visits, build proposals, and manage your pipeline Work closely with Inside Sales, Contracting, Engineering, and Field Service teams Build long-term relationships across healthcare, industrial, municipal, and commercial markets Maintain disciplined follow-up, organization, and CRM accuracy IN-PERSON EXPECTATION This is a remote position, but success in this role requires being active in your territory: Meeting clients Visiting sites Attending tradeshows and industry events Traveling throughout your territory Engaging in revenue-producing activity If you're not in front of customers, you're with us - learning, preparing, and building toward being in front of customers. This is how you ramp quickly in this industry. WHO YOU ARE You don’t need UPS experience to succeed - but you do need to be: Coachable and eager to learn Organized and disciplined Comfortable in industrial environments Strong at communication and relationship building Driven to build a career in a high-growth industry Curious about technical systems, including electrical, mechanical, batteries, and generators Bonus experience: Industrial or technical sales Generator, electrical, or HVAC industries Field service background in UPS, battery, testing, mechanical, or electrical Selling PM contracts or technical services This role is designed for someone who wants to grow into a Tier 2 Power Systems Senior Account Execu

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX (US), Lisbon (Portugal), London (UK) About the team Cloudflare Browser Isolation runs web content in remote browsers, helping protect users from threats while preserving a responsive browsing experience. Our team builds the Chromium-based browsing engine, remote rendering and streaming technology, and distributed services that manage browser sessions across Cloudflare’s global network. You will work at the intersection of

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. Who We Are Verkada is the leading cloud-managed physical security platform, uniting hardware, software, and AI to deliver enterprise-scale security and insights. At the core of our mission is video—powering everything from real-time monitoring to historical playback for tens of thousands of organizations worldwide. The Streaming team owns the full-stack infrastructure powering the video experience for over 1M+.4M Verkada cameras. We take on complex streaming challenges to deliver live and recorded video with unmatched speed, reliability, and security. By continually advancing our technology, we ensure that every frame—whether live or months old—is always available instantly, seamlessly, and securely. About the Role As an Senior Systems Engineer (Video Streaming) , you will design and implement streaming features that power our 1M+.4M deployed

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Systems Engineer is a key technical leader responsible for the high-level architectural design of the full KARNO generator system’s mechanical, electrical, and fluid hardware, ensuring it satisfies customer and product requirements from concept through delivery. This role owns the translation of customer and product manager inputs into detailed technical requirements and leads the engineering and validation testing effort needed to prove the system out. Working across mechanical, electrical, thermal, and fluid systems disciplines, the Senior Systems Engineer partners closely with project management, production, and manufacturing teams to keep the product on schedule, while also providing technical mentorship to less experienced members of the engineering team, with the ability to step into hands-on design work directly when needed. This role advances KARNO’s development through disciplined systems thinking, clear requirements ownership, and strong cross-functional leadership. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities System Architecture & Design Lead and execute the high-level architectural design of the full KARNO generator system to satisfy customer requirements Make system-level design trade-offs across mechanical, electrical, thermal, and fluid subsystems Ensure architectural decisions align with performance, cost, manufacturability, and reliability goals Perform system-level assembly

This role will join Datadog’s Data Visualization organization, a team responsible for the visualization experiences that power dashboards, notebooks, investigations, and product workflows used across the platform. The team is a highly product-oriented organization, building AI-native experiences that help customers understand, investigate, and interact with complex operational data. As a Staff Software Engineer, you will provide technical leadership in applying AI technologies to customer-facing product experiences, helping shape how users interact with Datadog through agents, conversational interfaces, and intelligent investigation workflows. You will partner across engineering and product teams to develop reliable, scalable, and trustworthy AI-powered experiences while helping establish AI engineering expertise within the broader organization. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the design and delivery of AI-powered product experiences across Datadog’s visualization and investigation surfaces. Develop systems that combine deterministic product capabilities with LLM-powered experiences to deliver trustworthy and explainable customer outcomes. Drive innovation in context engineering, prompt engineering, evaluation frameworks, and AI application reliability. Partner with product and engineering teams to improve investigation workflows and help customers discover insights more efficiently. Build experiences that enable Datadog capabilities to operate within third-party AI platforms, agents, and conversational environments. Provide technical leadership and mentorship while helping establish AI engineering best practices across the Data Visualization organization and broader Graphing group. Who You Are: You have extensive softw

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role: We are looking for a Senior Data Engineer to help build and evolve the data platform that powers critical business decisions and customer-facing experiences. You will own significant parts of our data architecture that is main powerhouse of DevRev Computer’s memory for accurate and efficient Answers. As a part of data team, you will design and operate scalable data systems, and work closely with Software Engineering, AI Agent teams, Data Science, and Product teams to turn complex data requirements into reliable, high-quality data products. This role is ideal for an experienced engineer who enjoys solving challenging problems involving large-scale data, distributed systems, database architecture, and performance optimization . You will have significant technical ownership and the opportunity to influence the direction of our agentic data platform while helping raise the engineering bar across the team. What you'll do: Own data architecture for large-scale, high-impact projects, making thoughtful tradeoffs across scalability, reliability, performance, maintainability, and operational cost. Design, build, and operate scalable data pipelines and data systems that reliably ingest, transform, store, and se