Customer Experience Systems Senior Associate Jobs

Who We Are Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Are you bready* for a change? Toast is looking for a Senior Software engineer to join our enterprise quick service restaurant team. You will get to work across the entire Toast platform, including our POS, backend, and front end systems. As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers. About this roll * (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable features across Toast’s enterprise management products Lead complex projects that improve functionality and reliability for our customers Partner with a wide array of teams across Toast Ensure quality by building automated testing for changes Roll* features out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Mentor and coach other engineers Do you have the right ingredients* ? (Requirements) 5+ years experience building backend services and APIs Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices Experience shipping production services and balancing getting things done with platform stability and reliability Experience building backend services and APIs and scaling distributed systems Experience building android applications with kotlin is a plus Experience building front end applications is a plus Focused on delivering positive impact for Toast customers Enjoys working in a team environment with a shared code-base Excellent cross-team communication skills on complex technical topics AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe le

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Senior Software Engineer , you will contribute to building scalable backend systems while also participating in service operation activities, including deployment, monitoring, and incident response, to ensure reliable and high-performing distributed services. Responsibilities Design, implement, and optimize backend services Participate in code reviews and contribute to system design discussions Collaborate with cross-functional teams to deliver robust and high-performance systems Troubleshoot production issues and contribute to root cause analysis Support system deployment, monitoring, and maintenance in production environments Participate in on-call rotations and lead incident response when required About You [Minimum qualifications] BS/MS degree in Computer Science or related fields 3+ years of experience in software development Experience in modern C++ programming (C++11 and later) Familiar with Unix/Linux environments Good interpersonal and problem-solving skills and strong sense of ownership [Preferred qualifications] Good understanding of system programming Experience in developing low-latency (millisecond-scale) and high-throughput (>1K QPS per machine) systems Experience in service optimization and performance tuning Experience in modern build systems Experience in operation automation tools [Language] Fluent in English or Chinese. Open to

P-1415 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, Databricks has started a multi-year journey to build the best Data Intelligence Platform. For this we are building on top of a great foundation but our goal is to go further to build dramatically better products. We want to revisit every component to provide our customers with the fastest, easiest to use and most secure data platform for all their data workloads. As a software engineer, you will join as a founding member of not only the Belgrade site, but really as a founding team for our multi-year journey to achieve our Lakehouse vision. You will be involved in the entire development cycle and exemplify all core Databricks values. The impact you'll have: Our backend teams span many domains across our essential service platforms. For instance, you might work on challenges such as: Problems that span from product to infrastructure including: distributed systems, at-scale service architecture and monitoring, workflow orchestration, and developer experience. Build reliable, secure and high performance services and client libraries for storing and accessing humongous amount of data on cloud storage backends, e.g., AWS S3, GCS, Azure Blob Store. Develop product features that empower our customers to easily store and access their data. What we look for: BS (or higher) in Computer Science, or a related field 5+ years of production level experience in one of: Java, Scala, C++, or similar language Experience developing large-scale distributed systems Experience working on a SaaS platform or with Service-Oriented Architectures Knowledge of SQL About Databricks Databricks is the D

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is seeking a Staff Full Stack Software Engineer to join the Acquisition & Onboarding team within the Consumer org. This is a high-impact leadership role for an engineer who can set technical direction, drive architectural decisions, and elevate the quality and velocity of full stack development across mobile, web, and backend systems. The team plays a critical role in shaping the first experience customers have with Affirm—building trust, clarity, and value from the very first interaction. As a Staff Engineer, you will be responsible for defining long-term technical strategy, mentoring senior engineers, and acting as a force multiplier through your technical depth, operational excellence, and ability to navigate ambiguity. You'll work at the intersection of product, design, and engineering to build polished, performant, and accessible user experiences that directly impact conversion, retention, and business growth. What You'll Do You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting code review and de

SLSQ227R703 About the Role The Field Engineering role is changing quickly. AI is changing how technical work gets done, products and customer needs are evolving faster, and the capabilities that distinguish an exceptional FE today will not be exactly the same ones that matter tomorrow. Databricks is looking for a Lead Technical Enablement Specialist to help define and build the capability engine for our global Field Engineering organization. You will shape how FEs build expertise, demonstrate readiness, share what they know, and apply their capabilities with customers. This role owns a portfolio, not a single program. That portfolio may include skills verification, technical validation, role-based readiness paths, practical challenges, and new approaches we have not yet imagined. Your job is to understand where the field is headed, identify the capabilities that will matter most, and turn that insight into experiences and systems that help FEs grow and perform. This is a high-visibility, high-autonomy role for someone who wants to build. You will work with FE leaders, product and technical communities, regional teams, enablement partners, HR, and internal platform teams to define what “field-ready” means and make it useful in the flow of work. You will have the opportunity to influence how a global technical organization develops - and to create programs that become part of how Databricks operates. The best person for this role is equal parts strategist, product thinker, builder, and operator. You can see around corners, create structure from ambiguity, earn trust with senior stakeholders, and turn an idea into something the field actually uses. You are energized by the possibility of using AI not only as a topic to teach, but as a catalyst to redesign how capability is built, measured, and scaled. What You'll Do Set the vision and roadmap for FE capability. Develop a clear point of view on how Databricks should build, demonstrate, recognize, and continuously evolve

Role Description As a Principal Engineer at Dropbox, you will own company critical, loosely defined technical problems with multi year impact, operating at the intersection of technology, product, business strategy, and applied AI. You will define long term technical direction for customer facing experiences used by millions, identifying where AI meaningfully improves customer value and translating evolving business context and industry advances into durable, multi area strategies and roadmaps that shape how Dropbox builds, scales, and innovates, while remaining hands on in software development where it provides the greatest leverage. Your influence will span organizations, setting foundational architecture, driving execution standards, and aligning senior technical and product leaders across boundaries. You will lead the responsible introduction and adoption of AI across product capabilities and engineering workflows, bring clarity to the most complex decisions, institutionalize engineering excellence, and contribute directly through critical design, prototyping, and code reviews. In return, you will operate as a trusted technical partner to senior leadership, shape systems and platforms including AI powered foundations that define Dropbox’s future, and act as a company level technical strategist, advancing Dropbox’s mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. Tackle the most ambiguous and far reaching technical and product problems, shaping wh

Role Description As a Principal Engineer at Dropbox, you will own company critical, loosely defined technical problems with multi year impact, operating at the intersection of technology, product, business strategy, and applied AI. You will define long term technical direction for customer facing experiences used by millions, identifying where AI meaningfully improves customer value and translating evolving business context and industry advances into durable, multi area strategies and roadmaps that shape how Dropbox builds, scales, and innovates, while remaining hands on in software development where it provides the greatest leverage. Your influence will span organizations, setting foundational architecture, driving execution standards, and aligning senior technical and product leaders across boundaries. You will lead the responsible introduction and adoption of AI across product capabilities and engineering workflows, bring clarity to the most complex decisions, institutionalize engineering excellence, and contribute directly through critical design, prototyping, and code reviews. In return, you will operate as a trusted technical partner to senior leadership, shape systems and platforms including AI powered foundations that define Dropbox’s future, and act as a company level technical strategist, advancing Dropbox’s mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. Tackle the most ambiguous and far reaching technical and product problems, shaping w

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is seeking a Staff Full Stack Software Engineer to join the Acquisition & Onboarding team within the Consumer org. This is a high-impact leadership role for an engineer who can set technical direction, drive architectural decisions, and elevate the quality and velocity of full stack development across mobile, web, and backend systems. The team plays a critical role in shaping the first experience customers have with Affirm—building trust, clarity, and value from the very first interaction. As a Staff Engineer, you will be responsible for defining long-term technical strategy, mentoring senior engineers, and acting as a force multiplier through your technical depth, operational excellence, and ability to navigate ambiguity. You'll work at the intersection of product, design, and engineering to build polished, performant, and accessible user experiences that directly impact conversion, retention, and business growth. What You'll Do You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting code review a

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for a Senior Postgres Engineer to join our Postgres Team and help maintain and expand the stability and functionality of our hosted Postgres offering . You’ll work closely with customers, partners, product, engineering, support and success, helping us maintain a secure, stable, performant, and functional Postgres foundation. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What you'll own: Build and maintain PostgreSQL extensions in C and Rust, with a deep understanding of internals — parser, planner, WAL mechanics, and MVCC Diagnose and resolve issues in managed PostgreSQL deployments, including custom extension failures, core dump analysis, and performance bottlenecks Own idempotent deployment pipelines across thousands of running PostgreSQL instances, including testing and rollout strategies Manage complex extension ecosystems — compatibility, upgrade paths, and conflict resolution Work with PostgreSQL's background worker framework, shared memory management, and hook system to build reliable, scalable functionality Collaborate closely with customers, partners, product, engineering, support, and success teams to maintain a secure, stable, and performant Postgres foundation What you bring: Deep expertise in PostgreSQL internals - query planner, executor, and storage engine mechanics Proven experience building PostgreSQL extensions in both C and Rust Strong knowledge of PostgreSQL's permission model : RLS, roles, and grant systems Experience troubleshooting production issues in managed PostgreSQL environments, including custom extension issues, performance bottlenecks, and resource co

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for a Senior Postgres Engineer to join our Postgres Team and help maintain and expand the stability and functionality of our hosted Postgres offering . You’ll work closely with customers, partners, product, engineering, support and success, helping us maintain a secure, stable, performant, and functional Postgres foundation. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. This role also requires strong working overlap with Americas time zones due to production support and on-call responsibilities. What you'll own: Build and maintain PostgreSQL extensions in C and Rust, with a deep understanding of internals — parser, planner, WAL mechanics, and MVCC Diagnose and resolve issues in managed PostgreSQL deployments, including custom extension failures, core dump analysis, and performance bottlenecks Own idempotent deployment pipelines across thousands of running PostgreSQL instances, including testing and rollout strategies Manage complex extension ecosystems — compatibility, upgrade paths, and conflict resolution Work with PostgreSQL's background worker framework, shared memory management, and hook system to build reliable, scalable functionality Collaborate closely with customers, partners, product, engineering, support, and success teams to maintain a secure, stable, and performant Postgres foundation What you bring: Deep expertise in PostgreSQL internals - query planner, executor, and storage engine mechanics Proven experience building PostgreSQL extensions in both C and Rust Strong knowledge of PostgreSQL's permission model : RLS, roles, and grant systems Experience troubleshooting p

We are looking to speak to candidates who are based in India for our hybrid working model. About MongoDB The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences. About Team IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. What you’ll do We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization. Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities. Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions. Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness. Ensure appropriate controls, documentation, and gover

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. Why this role exists The merchant lifecycle: onboarding, activation, and lifecycle across many surfaces, where consistency and reusability matter as much as any single flow. This role does double duty: raise the craft on the merchant lifecycle experience, and own the design system that keeps that experience coherent as the domain scales. You are the person who both designs the hard flow and builds the pattern that keeps the next ten from drifting. What you'll own Product design in the Operational Journey cluster: onboarding, dashboard, and KYC-heavy lifecycle flow, reconciling clarity with compliance requirements. Design system consolidation (your first mission): take the existing design system, analyze and diagnose it, consolidate and document it properly, and establish tokens and patterns the whole team can build on. Design standards across the domain: you set the quality bar and guide design decisions in areas without a dedicated designer yet, including the developer-experience surface, through standards and critique, not by producing every screen. Mentorship: you raise the craft of other designers on the team when needed. How you will work You report to the Product Design & UX Director for Customer Lifecycle. You are the senior design owner in the domain at the outset, setting standards, shipping craft, and building the system others rely on. Your time splits between product work and system consolidation, weighted toward the system early while the foundation is built, then rebalancing toward product.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Senior Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your distributed systems expertise to build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully resolved. What You Bring:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Senior Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your distributed systems expertise to build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully resolved. What You Bring:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Senior Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your distributed systems expertise to build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully resolved. What You Bring: