Customer Experience Systems Senior Associate Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Simple Trade Experience We're hiring a Senior Software Engineer to join the Simple Trade Experience team within the Consumer & Business group. This team powers the critical buy, sell, and convert journeys on the Simple interface of the Coinbase app and website, supporting multiple trading types and assets for millions of users worldwide. You'll own highly performant, available, and consistent backend and frontend systems that directly enable customers to trade with confidence at web-scale. What you'll do: Own the design and delivery of highly performant, available, and consistent systems powering trading for millions of users worldwide Architect robust, extensible systems that support multiple trading types and assets (Spot, Limit, Recurring, and more) while maintaining reliability at web-scale Partner closely with product and design to define and ship a best-in-class trading experience across web and mobile Drive production service evolution, scaling and maintaining critical trading infrastructure as traffic and product scope grow Strengthen engineering quality across the team through rigorous code reviews, mentorship, and knowledge sharing Required Skills and Experience: 5+ years of experience in software engineering with demonstrated success building and scaling production services handling web-scale traffic Proven track record design

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s Developer Experience team builds the tools engineers use every day to bring ideas to production rapidly and reliably. You’ll empower other Vanta engineers to leverage cutting-edge technologies and best practices to make Vanta more performant and scalable on a platform level. Example projects include modernizing our CI/CD pipelines, introducing new test frameworks, launching AI-powered dev tools, and scaling developer environments to support a growing engineering team. This team has a wide breadth of impact across all of product engineering. The work we do compounds in value by making it easier for engineers to diagnose and solve bugs, streamline workflows, and ship value to our customers quickly and safely. Vanta engineers design and develop new product functionality and infrastructure leveraging modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, Github Actions, and various AWS services such as Fargate and ECS. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’d love for you to join us! You will: Set direction for critical dev infrastructure, enabling us to stay ahead of continued rapid growth Design and build CI and build systems that ensure Vanta engineers can develop and ship robust products quickly and confidently Improve the efficiency and reliability of our deployment workflows, including tools for hotfixes, rollbacks, and incident mitigation Lead development of tools that accelerate feedback loops — from typechecking and linting to running tests and deploying changes Build and maintain scalable developmen

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you. What You’ll Be Doing: Own end-to-end product strategy and roadmap for institutional cli

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you. What You’ll Be Doing: Own end-to-end product strategy and roadmap for institutional cli

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Portuguese and Spanish speaking Senior Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utiliz

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utiliz

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members. Schedule hours: Monday-Friday from either 7:00 am-4:00 pm MDT, 8:00 am-5:00 pm MDT, 9:00-6:00 pm (Utah MT)

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding

Senior Data Engineer, Public Sector As a Data Engineer for the Public Sector business unit, you will build Scale's analytical and business-intelligence infrastructure. Scale's customers process millions of tasks through our APIs, and we're looking for a talented Data Engineer to build scalable solutions to support this growth. You will have widespread purview, with responsibility for understanding, mining, aggregating, and exposing data across the entire business unit to support timely and efficient decision-making and data exploration. You will also implement Scale's data warehouse, data mart, and business intelligence reporting environments, and help users transition their workflows to these systems. This role requires collaboration with leadership and cross-functional teams to solve complex problems and develop sustainable, scalable data solutions. Your responsibilities will include both ad-hoc analyses and the creation of core data models and pipelines, directly impacting how Scale operates and evaluates its performance. You will: Work with operations, finance, and engineering to drive the development of pipelines that provide single-source-of-truth foundational accuracy Continually improve ongoing data pipelines and simplify self-service support for business stakeholders Perform regular system audits, and create data quality tests to ensure complete and accurate reporting of data/metrics Develop repeatable, scalable analytical solutions, such as data models, improved pipelines, or better underlying tables Have an active Secret security clearance (Top Secret preferred) Ideally You’d Have: 5+ years of relevant work experience in a role requiring application of data modeling and analytic skills Ability to create extensible and scalable data schema and pipelines that lay the foundation for downstream analysis Mastery of SQL and relational databases; experience with programming languages (e.g., Python/R) Experience building a reliable transformation layer and

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Talent Acquisition Partner, you'll be a key part of our TA team, contributing to how we find and attract talent at Toast. You'll manage the full recruitment process, focusing on building strong candidate pools, making sure candidates have a great experience, and adapting to different hiring needs. Toast's Talent Acquisition team prioritizes collaboration, expertise, and strong connections with our business partners. We're dedicated to finding the best candidates to support the growth of our company. If you're a recruiter with a passion for finding top talent and a proven track record of success in high volume recruiting, we'd love to hear from you. About this roll * (Responsibilities) Deliver on recruiting goals and prioritize workload to meet deadlines and changing business needs. Attract, recruit, and engage top talent for Toast’s R&D and/or G&A functions. Manage and prioritize the review of substantial inbound application volume using our Applicant Tracking System (ATS), identifying top-tier candidates quickly. Exercise sound judgment and decision-making in all aspects of the recruitment process, balancing the needs of the business with candidate experience. Skillfully navigate complex and ambiguous hiring scenarios, effectively partnering with hiring managers to clarify requirements, align expectations, and drive decision-making. Build strong relationships with hiring managers through regular recruiting syncs, effective communication, and subject matter expertise. Help deliver on key business needs by providing creative solutions and adapt recruitment strategies to address market conditions. Deliver diverse pipelines and support inclusive recruitment processes by educating hiring managers and the business on inclusive hiring practices. Leverage da

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Talent Acquisition Partner, you'll be a key part of our TA team, contributing to how we find and attract talent at Toast. You'll manage the full recruitment process, focusing on building strong candidate pools, making sure candidates have a great experience, and adapting to different hiring needs. Toast's Talent Acquisition team prioritizes collaboration, expertise, and strong connections with our business partners. We're dedicated to finding the best candidates to support the growth of our company. If you're a recruiter with a passion for finding top talent and a proven track record of success in high volume recruiting, we'd love to hear from you. About this roll * (Responsibilities) Deliver on recruiting goals and prioritize workload to meet deadlines and changing business needs. Attract, recruit, and engage top talent for Toast’s R&D and/or G&A functions. Manage and prioritize the review of substantial inbound application volume using our Applicant Tracking System (ATS), identifying top-tier candidates quickly. Exercise sound judgment and decision-making in all aspects of the recruitment process, balancing the needs of the business with candidate experience. Skillfully navigate complex and ambiguous hiring scenarios, effectively partnering with hiring managers to clarify requirements, align expectations, and drive decision-making. Build strong relationships with hiring managers through regular recruiting syncs, effective communication, and subject matter expertise. Help deliver on key business needs by providing creative solutions and adapt recruitment strategies to address market conditions. Deliver diverse pipelines and support inclusive recruitment processes by educating hiring managers and the business on inclusive hiring practices. Leverage da

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Operations Team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About The Role Affirm is building a de novo bank, and this role will help establish and scale its operating foundation. You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products. What You’ll Do Own the implementation, configuration, and ongoing administration of Finxact as the Bank’s core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes. Own the operational delivery and ongoing management of Savana and the Bank’s integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement. Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations. Direct daily deposit operations, including b

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Description As a Global Facilities Senior Program Manager, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, FE Strategic Program (FE PMO) team and other major corporate organizations to drive systems projects/programs from initiation to completion. These projects/programs are critical to the success of Facilities and the overall network. Lead and orchestrate cross‑functional program and portfolio execution by partnering with Global and Site Facilities, PMO, IT, system owners, and developers to design, standardize, and deploy global reports, enterprise programs, and scalable business processes for a geographically distributed, multicultural organization. Establish and enforce PMO governance frameworks across projects, programs, and portfolios, including prioritization, intake, roadmap planning, dependency management, and change control—while continuously re‑aligning execution priorities to evolving business needs and strategic direction. Define, implement, and sustain enterprise performance management practices by partnering with metrics owners and systems teams to design, publish, and govern routine and ad‑hoc dashboards and re

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Micron's Global Environmental, Health, Safety and Sustainability (EHSS) team partners across sites and functions to ensure safe, responsible, and compliant operations worldwide. The organization supports Micron's global manufacturing network by developing programs, processes, and systems that enable operational excellence and regulatory compliance. As a Global Chemical Coordinator, you will lead coordination of first-of-a-kind (FOAK) chemical setup processes across Micron's global manufacturing network, ensuring chemical information is complete, accurate, and ready for site review and approval. The Global Chemical Coordinator will verify that required chemical, supplier, quantity, unit-of-measure, regulatory, and EHS information is complete and accurately represented before materials proceed through applicable site review and approval workflows. The role also leverages artificial intelligence (AI), automation, and advanced data analytics to improve chemical data quality, identify compliance risks, accelerate FOAK reviews, enhance regulatory intelligence, and support continuous improvement of chemical management processes. This role is intended to complement and enable existing site Chemical Coordinators and EHS approvers. The Global Chemical Coordinator will not re

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is looking for a Senior Salesforce Platform Engineer to support the scaling and ongoing evolution of our go-to-market (GTM) systems. You'll own end-to-end visibility into our Salesforce platform, from day-to-day configuration and support to long-term architecture and improvement. As part of our GTM Engineering team, you’ll partner with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms like CPQ, NetSuite, Amplitude, and Snowflake. What You'll Do Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process Serve as the escalation line of support for Salesforce, handling escalated i