Customer Operations Leader in Munich

FEQ427R153 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform. Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups. Grow your knowledge and expertise to the level of a technical and/or industry specialist. What we look for: Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions. Develop customer re

JOIN OUR TEAM As a Director Performance Marketing , you will own the strategy, scaling, and optimisation of Westwing’s performance marketing engine across Europe, driving profitable customer acquisition, retention, and maximising customer lifetime value. Reporting directly to our Chief Marketing Officer and serving as a critical member of the Marketing Leadership team, you will define and execute our performance marketing roadmap across markets. You will lead a high-performing organisation with teams spanning across Performance Marketing, Analytics, and Growth processes. We are looking for someone who can seamlessly bridge analytical rigor with premium brand intuition, balancing high-level strategic vision with a hands-on, execution-focused mentality to maximise efficiency in a fast-paced environment. This position is permanent and based in Munich . WHAT YOU'LL DO Define and execute a comprehensive growth strategy across the full customer funnel aligned with overall business goals and Westwing’s premium brand equity, while partnering with cross-functional leadership (Marketing, Product, Commercial) and acting as a strategic advisor to the Executive team Lead and future-proof Westwing’s multi-million euro acquisition ecosystem across Europe, including Paid Social, SEA, SEO, GEO (Generative Engine Optimisation), Affiliate, and Creator Marketing Identify, develop, and implement scalable internal processes, AI initiatives, and testing frameworks to enhance growth velocity and campaign execution Continuously analyse channel performance metrics to maximise ROI, leveraging data-driven insights to shift budgets dynamically across international markets Own and continuously refine Westwing’s Multi-Touch Attribution (MTA) model, and establish best-in-class measurement frameworks, including incrementality testing, media mix modeling (MMM), as well as forecasting to connect marketing spend directly to business outcomes (LTV, CAC, EBITDA) Lead, mentor, and scale a diverse team of

JOIN OUR TEAM As a Junior Quality Manager you will work to ensure that our Westwing Collection products meet our high quality standards. You will proactively manage the overall product quality for our existing portfolio of products, taking feedback directly from touchpoints with our suppliers and customers. You will work closely with our Buying, Creative and Engineering teams, to solve problems, determine solutions and implement improvements that will enhance the product experience for our international customer base. This position is permanent and based in Munich . WHAT YOU'LL DO Analyse supplier and product performance data and trends to determine key focus areas for improving overall product quality Work in a cross-functional team to solve problems and implement improvements across our Westwing Collection portfolio, continuously enhancing the quality of our products Leverage AI-driven tools and automation to optimise quality tracking, data analysis, and reporting processes Enhance and refine existing quality standards, adapting them as required for new projects and aligning these with suppliers Build strong, trust based relationships with our suppliers across Asia and Europe, supporting them to improve quality and guiding them through the corrective action process to resolve problems Act as the key point of contact for customer, delivery, and design service teams for all product quality-related issues affecting your product categories YOU COME WITH A bachelors degree in Textile with focus on manufacturing / quality management or a finished apprenticeship within manufacturing Minimum 2-3 year of experience in a quality management role Strong problem-solving and analytical skills with the ability to manage multiple priorities and projects simultaneously Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders Ability to work independently and thrive in a team-oriented environment Fluency in English; German is a pl

JOIN OUR TEAM As a Senior Software Engineer , you will play a key role in shaping and evolving our order management and commerce platform with Fluent Commerce at its core. You will design and build workflows, integrations, and platform extensions that reliably power the journey of millions of customer orders. Working across Fluent Commerce, Java-based services, APIs, and our wider e-commerce ecosystem, you will take ownership of complex features end-to-end, from specification and architecture through to delivery, monitoring, and continuous improvement. Collaborating with Product and Engineering teams, you will combine strong technical judgment with a deep understanding of order management and distributed systems to build solutions that are scalable, resilient, and easy to evolve. Your curiosity for emerging technologies and AI-assisted development will help the team work smarter, ship faster, and continuously improve how we build and operate our commerce platform. This position is permanent and based in Munich . WHAT YOU'LL DO Design, build, and maintain solutions on the Fluent Commerce platform, taking end-to-end ownership from architecture to production release and maintenance Design and evolve Fluent Commerce workflows, rules, events, and orchestration logic supporting order management, fulfilment, and inventory processes Develop custom Fluent Commerce rules using the Rules SDK and Java, keeping business logic modular, testable, and maintainable Build and extend integrations between Fluent Commerce and our wider e-commerce landscape using GraphQL, REST APIs, webhooks, events, and other integration patterns Own the reliability and performance of order-management flows, handling failure scenarios, retries, idempotency, and observability Work closely with Product and Engineering teams to translate business requirements into technical designs, build AI-powered capabilities, and champion engineering quality through automated testing, code reviews, and documentation YO

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume, and selling alongside partners is working. What matters next is delivery: whether the partner completes the work, whether the customer's Claude usage grows and holds, and whether the outcome is good enough that the customer asks for that partner again. The Partner Success Lead owns that outcome. You will hold a book of in-flight customer engagements across a set of managed partners in EMEA. From the day our Partner Delivery program matches a customer engagement to a partner in your book, you own it to a completed outcome: the work finishes on scope, the customer's Claude usage grows, and a stalled engagement gets diagnosed and unblocked before the customer disengages. You wake up every day on one question: what is each partner in my book doing, and is the work getting done. Key responsibilities Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend. Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list. Unblocking. Partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution. Own delivery quality and consumption across your book. Track engagements completed on time, time from match

JOIN OUR TEAM As a Business Development Manager - Special Sales , you will be part of our Special Sales Team and responsible for selected special sales initiatives and promotional activities across our Westwing Shop. In this role, you will play a key part in planning and executing some of our biggest commercial events, including the Westwing Birthday, January Sale, and Advent Calendar. This position is permanent and based in Munich . WHAT YOU'LL DO Own end-to-end execution of key commercial sales events on Westwing Shop to boost customer lifetime value and repeat purchases, using data and AI-supported insights Coordinate on-site promotional activities across product selection, pricing, merchandising, and communication to deliver a seamless customer experience Monitor, analyse, and report on promotional performance to evaluate event effectiveness and unlock optimisation opportunities Develop innovative concepts for future sales events by leveraging historical data, customer behaviour, industry trends, and competitor activity Collaborate closely with Merchandising, Supply Chain, Marketing, and Pricing teams to ensure a unified commercial approach Test new promotional formats and continuously improve processes for planning and executing sales activities YOU COME WITH 3+ years of professional experience with a proven track record, preferably in e-commerce, business development, or consulting Proven project management expertise, with the ability to multitask, lead cross-functional initiatives, and balance competing priorities end-to-end in a fast-paced environment A pragmatic, hands-on mindset, combining strategic problem-solving with a strong bias toward execution and measurable results Strong analytical abilities, with a track record of collecting, analysing, and translating complex datasets into actionable business insights (proficiency in Excel is a must; SQL or BI platforms are a plus) Excellent communication skills, with full fluency in written and spoken English a

About the team The Applied AI Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. About the Role As an Applied AI Engineer focused on Codex for startups, you will help developers and founders transform how they build and ship software. You’ll combine hands-on engineering, startup experience, and compelling technical communication to help teams turn the potential of AI coding tools into practical, effective workflows. Presentations and community engagement are central to this role. You will engage developers and founders through technical talks, live demos, workshops, and programmes across the startup ecosystem, alongside targeted work with individual customers. You’ll build reusable tools and resources that extend your impact, and bring insights from developers back to OpenAI’s Product, Research, and Engineering teams. This role is well suited to someone who enjoys both hands-on building and sharing what they learn with others. You should be as excited to lead a room of developers, deliver an engaging presentation, and build relationships across the startup community as you are to explore a technical problem in code—with a focus on sustained adoption and meaningful improvements in how startups work. In this role, you will: Partner with top startups to identify where Codex can have the greatest impact on how their teams build and ship software. Design and lead technical talks, live demos, workshops,

FEQ427R476 Location: Remote, Germany At Databricks, we build the platform that makes data and AI usable across an entire organization, not just in a specialist team. Our customers come to us with problems that have no template, and the Solutions Architects are the people who work those problems out with them. As a Lead Solutions Architect, you own our most complex enterprise relationships in the region, technically and commercially, and you act as a recognized voice in the wider data community. You will be measured by the impact you have on those accounts and on the Solutions Architects around you. The impact you will have Lead and manage complex enterprise accounts with custom requirements, from the first technical conversation through to production. Deliver compelling demos and pitches to budget holders and C-level stakeholders. Turn customer conversations into working prototypes fast, using AI-assisted development to build demos in hours rather than weeks. Mentor and develop Solutions Architects and Senior SAs together with Field Engineering leadership. Build Databricks' technical presence in the DACH market through customer-facing collateral, workshops, meetups, and conference talks. Develop and roll out best practices and repeatable processes across the region. Establish close working relationships with internal SMEs, product teams, and leadership. What we look for Fluent German and business-level English. Both are used daily with customers and internally. Substantial experience in technical pre-sales, including complex customer interactions across the full sales lifecycle. Ability to drive technical and business conversations with C-level executives, orchestrate cross-functional teams, and influence outcomes toward long-term customer success. Strong track record in the data landscape, with deep expertise in at least one of data engineering or data science. Hands-on coding ability in Python and SQL. Daily, fluent use of AI tools in your own work. Coding assista

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly accomplished Enterprise Account Executive to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees) while also acquiring new customer logos. This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. You will have a history of exceeding quota attainment and winning new customer accounts. This is a highly impactful role for a motivated and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. You will work on a hybrid basis from Munich, Germany and will be reporting to the Regional Director, DACH Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Qualify inbound leads and run new business sales cycles from end to end Acquire new business for Smartsheet by selling our full suite of products/services/solutions Develop short and long-term growth and renewal strategies across your customer base Execute complex, high-value solution-based sales processes Develop & execute strategic

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As a member of the Applied AI team at Anthropic, you will be a Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems. Our FDEs engage with customers to accelerate the adoption of existing products and create new applications built on our models. Working closely with our Post-Sales, Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. You will sit at the frontier of enterprise AI deployments and serve as one of our founding FDEs who helps to shape our forward-deployed motion. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Anthropic at the highest level in customer environments. This is a significant responsibility: you’ll play a key role in championing our mission in the enterprise. Responsibilities Work within customer systems to build production applications with Claude models, ensuring that these products meet customer requirements. Deliver technical artifacts for customers like MCP servers, sub-agents, and agent skills that will be used in production workflows. Provide white glove deployment support for Anthropic products in enterprise environments. Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engi

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Applied AI team member at Anthropic, you will be a pre-sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems. Responsibilities: Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success Support customers building with both the Claude API and Claude for Work Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives Guide tech

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0-500 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory. You will work on a hybrid basis from Munich, Germany and will be reporting to a Regional Director, DACH Sales. You Will: Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business. Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework. Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0-500 employees). Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency. Develop and maintain strong relationships with local channel partners to identify and pursue new oppo

JOIN OUR TEAM As a Junior Quality Manager you will work to ensure that our Westwing Collection products meet our high quality standards. You will proactively manage the overall product quality for our existing portfolio of products, taking feedback directly from touchpoints with our suppliers and customers. You will work closely with our Buying, Creative and Engineering teams, to solve problems, determine solutions and implement improvements that will enhance the product experience for our international customer base. This position is permanent and based in Munich . WHAT YOU'LL DO Analyse supplier and product performance data and trends to determine key focus areas for improving overall product quality Work in a cross-functional team to solve problems and implement improvements across our Westwing Collection portfolio, continuously enhancing the quality of our products Leverage AI-driven tools and automation to optimise quality tracking, data analysis, and reporting processes Enhance and refine existing quality standards, adapting them as required for new projects and aligning these with suppliers Build strong, trust based relationships with our suppliers across Asia and Europe, supporting them to improve quality and guiding them through the corrective action process to resolve problems Act as the key point of contact for customer, delivery, and design service teams for all product quality-related issues affecting your product categories YOU COME WITH A bachelors degree in engineering with focus on manufacturing / quality management or a finished apprenticeship within manufacturing, furniture craftsmanship or upholstery 1+ years of experience in a quality management role or working as a furniture craftsman Strong problem-solving and analytical skills with the ability to manage multiple priorities and projects simultaneously Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders Ability to work independently and t

As a key member of the EMEA Revenue Leadership Team reporting directly to the Head of DACH, you will be the strategic leader responsible for shaping, executing, and driving all Enterprise go-to-market (GTM) activities across Germany, Austria and Switzerland. You will lead a high-performing, successful regional sales team that is currently delivering strong results across our key industry verticals, including Manufacturing, Financial Services, Public Sector, Technology/Media/Telecom (TMT), Professional Services (PS), and Retail and CPG. Partnering closely with leaders across Customer Success, Marketing, Sales Development and Channel, you will own the full-funnel GTM playbook across our Enterprise customer segments. In this role, you will leverage your deep enterprise expertise to cultivate, nurture, and develop this high-growth revenue organization while expanding Asana's market presence throughout the region. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you’ll achieve Build a strong community of customers, partners, and employees across the DACH region. Develop and execute a comprehensive multi-year strategy for revenue growth and market penetration across our core industry verticals. Partner with Customer Success to build a tailored customer coverage model that drives both revenue growth and retention across all segments. Lead, inspire, and collaborate with sales and matrixed teams to establish and operationalize our playbook to fuel pipeline and customer growth. Hire, nurture, and develop top sales talent, intentionally building clear career paths and succession plans. Act as a senior executive re

JOIN OUR TEAM As a Head of Customisable Furniture , you’ll take ownership of building a brand-new category from the ground up, shaping its product strategy, assortment, and go-to-market approach within the Westwing Collection. You’ll combine strong product management skills and design judgement with commercial ownership to turn a greenfield opportunity into a scalable, profitable category, in line with Westwing’s sustainability standards, and own stakeholder management across the company to ensure a successful launch. This position is permanent and located in Munich . WHAT YOU'LL DO Own the end-to-end strategy for the customisable storage furniture category, from market opportunity and business case to assortment planning and launch Together with design and engineering, define the product vision and modular system architecture, balancing premium aesthetics, configurability, and manufacturability with cost targets In partnership with tech, support the customer-facing customisation experience (e.g. configurators, visual previews), ensuring complexity is simple to shop Build and lead a cross-functional process (interacting with design, engineering, product development, buying, marketing, tech, and retail) to bring the category to life Drive P&L responsibility for the category, setting pricing, margin, and growth targets and tracking performance post-launch in line with company guidelines Act as the internal and external face of the category, aligning stakeholders across design, commercial, marketing, and supply chain Continuously scan market trends, competitor offerings, and customer needs to evolve the category roadmap YOU COME WITH 8+ years of experience in product management, ideally with exposure to modular, customisable, or configurable physical products Proven track record of launching a new product category or business line from concept to market Understanding of modular product logic, configuration rules, component variation, and how BOM complexity translates i