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Customer Operations Leader in Munich

135 active opportunities · Updated for October 2026

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Explore current customer operations leader jobs in Munich. Use filters to narrow by work mode, employment type, experience and date posted.

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Smartsheet
📍 Munich• Full-time• Remote• €87.5K – €112.5K/yr
5mo ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. You will work remotely from Germany and will be reporting to Sr. Director, Engineering You Will: Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn't done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to so

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SLSQ427149 Databricks operates at the leading edge of the unified data, analytics and AI space. Our customers turn to us to lead the accelerated innovation their businesses need to gain first‑mover advantage in today’s ultra‑competitive landscape. As we continue our rapid expansion across Central Europe, we are looking for a creative, execution‑oriented Strategic Account Executive to join the team in Germany and maximise the phenomenal market opportunity that exists for Databricks within the insurance vertical. Reporting to our Senior Director of Enterprise Sales, you will focus on building relationships and closing new business opportunities within one of Germany’s largest Reinsurers, based in Munich. You will be part of an account team supporting this highly strategic client. Leveraging your consultative sales experience in the Insurance/FSI vertical, you will help shape the data and AI strategy, identify and progress high-value opportunities, and deliver tangible business outcomes. The impact you will have: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will take ownership of your flagship account, define a clear strategy, and relentlessly drive it to exceed revenue and consumption goals. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will turn that strategy into action, executing with urgency and discipline to consistently overachieve your targets. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will build boardroom‑level relationships, becoming the trusted advisor on all things data and AI for senior stakeholders up to and including C‑level. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will uncover and shape new business, expanding use cases and driving deeper platform consumption across your account. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will orchestrate the full Databricks ecosystem, mobilising internal teams to maximise impact and customer value. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> You will demonstrate compelling value in every engagement, leading confident,

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Smartsheet
📍 Munich• Full-time• €82.5K – €102.5K/yr
8mo ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly accomplished Enterprise Account Executive to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees) while also acquiring new customer logos. This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. You will have a history of exceeding quota attainment and winning new customer accounts. This is a highly impactful role for a motivated and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. You will work on a hybrid basis from Munich, Germany and will be reporting to the Regional Director, DACH Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Qualify inbound leads and run new bu

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Enterprise Account Manager As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Mana

project management
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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Account Executive - Enterprise Sales - Germany Berlin, Germany OR Munich, Germany We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. We are looking for an ambitious Account Executive to join our growing German team. If you are a results-oriented sales professional ready to help enterprise customers optimize their digital footprint, we want to hear from you. Your Opportunity As an Enterprise Account Executive, you will be responsible for identifying, qualifying, and closing new business within a defined geographic or vertical territory. You will manage the end-to-end sales cycle, from initial prospecting to contract negotiation. You will work closely with our solution engineers and marketing teams to demonstrate the value of New Relic and displace competitors in the observability space. What You’ll Do Pipeline Generation: Proactively prospect into a list of target enterprise accounts. You will own your "top of funnel" by combining inbound leads with your own strategic outbound efforts. Sales Execution: Manage a disciplined sales process to meet and exceed monthly and quarterly quotas. You will lead discovery calls, coordinate product demos, and navigate the procurement process. Customer-Centric Selling: Understand the specific pain points of German enterprise customers

gitrestai
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NVIDIA is the world leader in accelerated computing and artificial intelligence, and has been powering up Deep Learning, AI, accelerated data analytics, autonomous systems and robots around the world. NVIDIA's customers include global tech-titans and span multiple verticals such as Manufacturing, Retail, Automotive, Media and Entertainment, CSP, Healthcare, Telco and others. We are rapidly growing into various industries and verticals. We’re looking for a technical Developer Relations Manager to lead engagement with startups and software partners building AI agents and generative AI applications for the retail and media and entertainment industries. This role is a key member of the NVIDIA team that would manage our technical engagements in Retails and Media and Entertainment industries. In this role you will evangelize NVIDIA’s portfolio of technologies and accelerate its adoption among developers in this space. You should have a strong technical competence and the ability to be a leader who can function effectively and independently in a matrixed environment to groom and guide developers. What you will be doing: Act as the technical point of contact for startups and developers who are building native LLM and multi-modal applications or want to add AI Agents to their existing apps. Help developers leverage NVIDIA’s tools for Gen AI and LLMs—including Triton Inference Server, TensorRT-LLM, NeMo Framework, and CUDA-accelerated pipelines—to optimize model performance and scalability. Build and deliver sample applications, tutorials, and technical content that highlight best practices for building with LLMs and agentic workflows. Partner with solution architects to benchmark improvements and support performance tuning of LLM deployments across NVIDIA platforms. Guide startups throu

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The Team + The Role Pendo’s Enterprise Sales team drives growth across the company’s largest and most strategic accounts. The team partners with senior business and technology leaders to position Pendo as a critical platform for product experience, data, analytics, and digital transformation. In DACH, this team plays a key role in expanding Pendo’s presence with major enterprise customers and prospects. As a Senior Account Executive, you will own new business across Pendo’s largest DACH accounts and DAX 40 prospect accounts. You will lead complex, multi-stakeholder sales cycles from first engagement through close, with a focus on $500K–$1M+ SaaS opportunities. This role requires a strategic enterprise seller who can build executive relationships, create disciplined account plans, and position Pendo’s AI-powered Data & Analytics solutions with clarity and urgency. This role is based in our Munich office. What this looks like day-to-day New logo acquisition: Win new enterprise logos across Germany within Pendo’s most strategic segment. You will identify, engage, and convert high-value opportunities across large DACH accounts and DAX 40 prospect accounts. Enterprise sales execution: Lead complex, multi-stakeholder sales cycles from first engagement through close. You will navigate matrixed organizations, align executive buyers, and keep deals moving with clear next steps and strong commercial discipline. Strategic deal leadership: Consistently drive $500K–$1M+ SaaS opportunities by building value-based business cases. You will position Pendo’s AI-powered Data & Analytics platform as a critical driver of digital transformation for enterprise customers. Executive relationship building: Build trusted relationships with C-level leaders and senior decision-makers. You will engage stakeholders with credibility, understand their priorities, and connect Pendo’s capabilities to strategic business outcomes. Account planning: Develop and execute clear, strategic account p

aisalesforcerecruitment
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The Team + The Role Pendo’s Enterprise Sales team drives growth across the company’s largest and most strategic accounts. The team partners with senior business and technology leaders to position Pendo as a critical platform for product experience, data, analytics, and digital transformation. In DACH, this team plays a key role in expanding Pendo’s presence with major enterprise customers and prospects. As a Senior Account Executive, you will own new business across Pendo’s largest DACH accounts and DAX 40 prospect accounts. You will lead complex, multi-stakeholder sales cycles from first engagement through close, with a focus on $500K–$1M+ SaaS opportunities. This role requires a strategic enterprise seller who can build executive relationships, create disciplined account plans, and position Pendo’s AI-powered Data & Analytics solutions with clarity and urgency. This role is based in our Munich office. What this looks like day-to-day New logo acquisition: Win new enterprise logos across Germany within Pendo’s most strategic segment. You will identify, engage, and convert high-value opportunities across large DACH accounts and DAX 40 prospect accounts. Enterprise sales execution: Lead complex, multi-stakeholder sales cycles from first engagement through close. You will navigate matrixed organizations, align executive buyers, and keep deals moving with clear next steps and strong commercial discipline. Strategic deal leadership: Consistently drive $500K–$1M+ SaaS opportunities by building value-based business cases. You will position Pendo’s AI-powered Data & Analytics platform as a critical driver of digital transformation for enterprise customers. Executive relationship building: Build trusted relationships with C-level leaders and senior decision-makers. You will engage stakeholders with credibility, understand their priorities, and connect Pendo’s capabilities to strategic business outcomes. Account planning: Develop and execute clear, strategic account p

aisalesforcerecruitment
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15 days ago

JOIN OUR TEAM As a Brand Partner Manager / Brand Buyer (m/f/d) , you will play a key role in shaping and growing our premium Home & Living portfolio across international markets. In this role, you will drive strategic brand partnerships, optimise commercial performance, and ensure an attractive assortment for design-conscious customers. We are looking for a commercially driven and analytical professional with strong negotiation skills, a passion for premium brands, and a deep understanding of the e-commerce landscape. This position is permanent and based in Munich . WHAT YOU'LL DO Build and maintain strong, long-term relationships with international premium brand partners Negotiate and secure competitive commercial terms, marketing agreements, and access to attractive product assortments to drive mutual growth and profitability Identify new business opportunities and develop strategic initiatives together with brand partners to continuously grow turnover and category performance Analyse buying performance, sales trends, and key commercial KPIs to derive actionable insights and support strategic decision-making, utilising AI and automation where applicable Collaborate closely with cross-functional teams, including Marketing, Supply Chain Management, and Category Management, to ensure successful execution of commercial initiatives Continuously monitor market developments, consumer trends, and competitor activities to identify growth opportunities and strengthen the assortment strategy Actively identify, approach, and onboard new brand partners and premium brand partners that complement and enhance the existing portfolio YOU COME WITH Bachelor’s degree in Business Administration, Economics, Retail Management, or a related field Minimum 2-3 years of professional experience in Buying, Category Management, or Key Account Management, ideally within e-commerce or the Home & Living industry Excellent analytical skills with the ability to interpret commercial data and transla

aisupply chain
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OpenAI
📍 Munich• Full-time
2mo ago

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role OpenAI is seeking a highly motivated and experienced Account Director to join our Startups Go To Market team. You will play a critical role in owning relationships with top startup customers and supporting them in building successfully on the OpenAI platform. We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will support startups building effectively with OpenAI’s APIs, and provide access to OpenAI teams and expertise to support their growth. This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models. You’ll work cross-functionality with product, research, engineering, support, and solutions architecture to help customers get the most out of our models. This role is based in Munich or Berlin. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: Manage a portfolio of startups accounts, developing

awsrestai
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Smartsheet
📍 Munich• Full-time• From €45K/yr
2mo ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a dynamic Business Development Representative to generate sales pipeline and drive revenue growth. You'll prospect into relevant accounts, engage and qualify potential customers, and set the tone for the sales cycle. This role offers a great opportunity to refine your prospecting and discovery skills in support of our Commercial and Large Enterprise teams. You will work on a hybrid basis from Munich, Germany and will be reporting to the Manager, Business Development. You Will: Generate appointments by independently identifying companies and contacts that would be a good fit for our services and making decisions to reach out to them via email, linkedin, cold calling and/or using our other sophisticated software sales tools Independently create and manage multiple outbound sequence campaigns in our sales engagement platform Record and document all activity in Salesforce.com Monitor the social web for opportunities and leads as well as participate in outbound social marketing initiatives Leverage taught sales techniques to maximise prospect interactions Maintain high level of activity with the intent to qualify and create exponential sales Perform other duties as assigned You Have: Experience selling to the DACH region is highly desirable Proactive, independent thinker and creative problem solver with high energy/positive attitude The ability to think critically and make decisions independent of managerial oversight Salesforce.com or similar CRM experience Must be able to interact, adapt and communicat

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2mo ago

JOIN OUR TEAM As a Senior Software Engineer on our Web & API team, you will play a key role in shaping and evolving our e-commerce storefront. Working across the full stack, from React components and data integrations to AI-powered features, you will take ownership of complex features end-to-end, from specification and architecture through to delivery and monitoring. In close collaboration with Product and Design in an agile environment, you will combine a keen eye for performance with a drive to build experiences that delight millions of customers. Your curiosity for emerging technologies will help the team work smarter, ship faster, and continuously push the boundaries of what is possible. This position is permanent and based in Munich . WHAT YOU'LL DO Design, build, and maintain features end-to-end across the storefront and mobile API, from specification through server-side data loading and UI to production release and maintenance Build and extend integrations with our e-commerce, headless CMS, search, analytics, and experimentation platforms Build AI-powered user-facing features, directing and reviewing AI coding agents in your own and the team's workflow while owning the correctness, security, and maintainability of everything that ships Own the caching, rendering, and performance strategy for the storefront and mobile API Partner with Product Managers and Designers to turn business goals into performant, high-quality user experiences Champion code quality and reliability through testing, code reviews, and the conventions and context that keep the codebase healthy for both engineers and AI agents as it grows YOU COME WITH Deep expertise in React, TypeScript, and modern frontend development, backed by strong software architecture skills and solid engineering principles A sharp focus on performance across the stack, from frontend rendering to backend data fetching, including server-side rendering (ideally with React Router) and GraphQL Strong specification and ar

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Bazaarvoice
📍 Munich• Full-time• Hybrid• €100K – €250K/yr
13mo ago

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Bazaarvoice is looking for an extraordinarily talented, high-performing Account Executive to join our EMEA sales team. This role is designed for a unique, new-business hunter who craves a challenge, thrives outside their comfort zone, and possesses the strategic rigor to manage a high-value retail territory across Central Europe (DACH). Who we want: The ideal candidate will be someone with a strong record of achievement in a new business sales position within SaaS &/or/other online based technologies. Having a background selling into multiple Executive/C-Lev

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Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Senior Solutions Engineer that will report to the Senior Director, Solutions Engineering. In this role, you will drive business development and sales growth by providing technical expertise, competitive positioning, and product evaluation support to prospective customers for the OneTrust AI-ready governance platform. Your Mission Serve as technical expert on systems integrations during major sales opportunities, including the preparation and delivery of proposals, product demonstrations, RFPs and custom proof-of-concepts evaluations to demonstrate OneTrust’s integration capabilities to meet client objectives Instrumental in technical deep dive discussions to architect integrations and advice customers on best practices Support Sales Teams with client meetings, presentations, and custom integration design options Coordinates with internal R&D, technical integrations, partner integrations teams to stay on top of product capabilities as well as future direction Conduct custom proof-of-concepts evaluations to demonstrate OneTrust’s integration capabilities to me

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18mo ago

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Calling all team-players - are you looking for a flexible job that could shape the future of retail? If so, then let’s talk! We are looking for part-time Grocery Associates to join our Wolt Market team in Munich! 🤩 What you’ll be doing Taking in orders through our Merchant app Picking and packing groceries, and handing them to customers and courier partners Unloading food and supplies that we receive from vendors Managing our internal systems which include precise information about nutrients and allergens Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask Flexibility with working in shifts in the mornings, evenings and nights, including weekends and public holidays Experience from working in a grocery store is an advantage! You are fluent in English. Fluency in German is a plus! You have the right to work in Germany Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application ASAP :) Our Commitment to Diversity and Inclusion We’re committed to g

Excelrecruitment
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