Customer Operations Leader in Munich

JOIN OUR TEAM As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich . WHAT YOU'LL DO Manage and respond thoughtfully to customer product reviews via our product review tool Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders YOU COME WITH First working experience in customer experience, VOC, data/product analysis, or customer support Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data Customer-first mindset with high empathy, curiosity, and strong written communication skills Solution-oriented approach focused on understanding root causes and measuring the impact of changes Confident communication and stakeholder collaboration skills across cross-functional teams Fluency in English; kn

Senior Director, Customer Success Management, EMEA — Munich, DEU. Apply via Workday.

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We’re looking for a Field Application Engineer who’s wired for AI/ML, fluent in real-world problem-solving, and excited to build with the people actually using what we make. You will collaborate closely with the sales team and enterprise customers, leveraging your deep technical knowledge in AI to drive the adoption of our products and solutions. This is a customer-facing role that requires both technical expertise and excellent communication skills to convey complex technical concepts to non-technical stakeholders. This role is remote based out of Munich, Germany. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You’ve lived in the AI/ML trenches, whether as a field engineer, a solutions architect, or the one tapped in when things needed to “just work.” You speak both machine and human. Whether it’s a researcher or a skeptical executive, you know how to break things down and bring them to life. You’re fired up about generative models, LLMs, and the edge of what’s possible when software meets purpose-built silicon. Work directly with customers in meetings, presentations, and workshops to understand their technical challenges and pr

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do GTM technical expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions. Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy. Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution. What you'll bring 5-7+ years experience in Sales Engineering, Solutions Engineering or customer-facing techn

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and exe

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As an Agent Strategist , you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. Own the Agent Development Life Cycle . Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Design and deliver production-grade AI agents : You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. Drive the Agent Development Life Cycle (ADLC) : You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. Partner with large enterprises and cutting-edge startups: You’ll work directly wit

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE... The Inside Sales Organisation is where our company mission begins. The ISO serves two critical functions: 1) increasing Field Sales productivity by establishing qualified customer appointments, and 2) developing future sales leaders for field assignments. Everpure’s Sales Development Program represents a guided path to developing sales expertise while offering career advancement through demonstrated achievement. This program includes new hire onboarding, mentor program, ongoing product and sales training, and daily opportunities to collaborate with peers and experts in the industry. It emphasises a high-performance culture by establishing high activity habits, prospecting skills, writing skills, introductory call structures, sales and presentation skills. Inside Sales is a path to future opportunities for candidates eager to develop and invest their time, talents and energies in a hyper-growth, highly ambitious enterprise technology company firmly rooted in Silicon Valley and leading one of the most significant technology transitions occurring today: the transition from disk to flash storage. Everpure and our Inside Sales Organisation thrive on a constructive, encouraging culture. We work hard and play hard! Successes are broadly shared and recognised while responsibility for individual performance remains a daily expectation. Individual accomplishments are rewarded but collaboration and teamwork is the l

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. OUR INSIDE SALES TEAM The Inside Sales Organisation is where our company mission begins. The ISO serves two critical functions: 1) increasing Field Sales productivity by establishing qualified customer appointments, and 2) developing future sales leaders for field assignments. Everpure (formerly Pure Storage) and our Inside Sales Organisation thrive on a constructive, encouraging culture. We work hard and play hard! Successes are broadly shared and recognised while responsibility for individual performance remains a daily expectation. Individual accomplishments are rewarded but collaboration and teamwork is the lifeblood of ISO. We have grown at record speeds and are looking to continue that growth SHOULD YOU ACCEPT THIS CHALLENGE... You will be the Line Manager for a team of in-house Sales Development Reps who cover the Commercial, Public, and Enterprise markets for the DACH region at Everpure. Key Responsibilities Manage, evaluate and enable performance to scale Pure's revenue in the various verticals. Cultivate a high performing culture by guiding and measuring the team against financial quotas, forecast linearity, level of activity with customers, and pipeline. Collaboration and teaming with cross-functional teams and partners on campaign design, execution and output from these campaign. Drive results on Qualified Leads, opportunities, pipeline's growth and bookings through the closure of deals. Monitor d

About the Team The Applied AI Engineering team is responsible for helping customers turn frontier AI capabilities into real products, workflows, and business impact. We act as trusted technical partners across solution design, architecture, implementation, evaluation, and adoption, working alongside customers to build and scale effective AI applications with OpenAI’s technologies. The Codex Applied AI Engineering team focuses on helping organizations transform how software is built with AI. We partner directly with engineering teams and technical leaders to integrate Codex into their software development lifecycle — from identifying high-impact use cases and designing AI-enabled workflows to implementation, evaluation, and scaled adoption. Our work helps ensure AI-powered software development is effective, reliable, secure, and deeply integrated into how engineering organizations operate. About the Role We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex) , leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights. Success in this role will be measured by meaningful and sustained Codex adoption, successful customer outcomes, and the creation of repeat

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Munich. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or com

FEQ327R414 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse

FEQ327R413 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. Location: Open to remote locations, Frankfurt or Berlin. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: dist

FEQ427R349 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organisation's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognised technical specialisation that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse

Account Manager, Enterprise Location availability: Munich: Hybrid working 2 days a week in the office (also open to remote working in Germany) About the position We are seeking an Account Manager, Enterprise to bring hyper growth to a selected portfolio of our most important and strategic customer accounts. Key aspects of the role include Achieve annual and quarterly revenue targets Identify up-, cross-sell and expansion opportunities Ensure the delivery of a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc. Provide timely and accurate pipeline forecasts and reporting Organise meetings with right stakeholders to pitch Sales Enablement and the strength of the Showpad platform Help steer the creation of high quality sales collateral which can be included in customer specific ABM Steer and manage a lead generation plan that can be executed and effectively nurtured by your dedicated BDR Develop an account plan and chessboard for each of your key account Work with clients to promote Showpad’s product capabilities throughout their business, utilising joint events, marketing strategies, community calls etc. Negotiate contracts / SLA’s that achieve company objectives Effectively use the resources of the organisation to support the sales process Indirectly lead an account support team of technical and customer success resources to help achieve your objectives Work with internal teams to ensure complete organisational understanding of client needs Support the establishment of strong, lasting client relationships Identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence Key Performance Indicators Revenue forecasted and achieved on a quarterly and annual basis Value and quality of leads and opportunities Client satisfaction – feedback, contract renewal etc. Con