Customer Programs Manager Jobs

Req: CSQ427R98 Location: Tokyo, Japan The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services. The impact you will have: Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations What we look for: Strong fundamental knowledge around end-to-

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top security-focused channel partners in EMEA. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the top cloud security-focused channel partner relationships Drive net new and expansion revenue through our top established and strategic cloud security partners Recruit and onboard new security-focused partners aligning to Datadog’s Ideal Partner Profile Oversee Datadog Partner Agreement process and, if needed, collaborate with Datadog Legal Work with partners to develop partner-led insertion points, including joint solution and services offerings Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Generate partner-sourced net-new sales pipeline and revenue Who You Are: 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS industry Proven experience in driving sales opportunities from lead generation to closure, eff

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top Security focused channel partners in Latin America. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the top cloud security focused channel partner relationships Drive net new and expansion revenue through our top established and strategic cloud security partners Recruit and onboard new security focused partners aligning to Datadog’s Ideal Partner Profile Oversee Datadog Partner Agreement process and if needed, collaborating with Datadog legal Work with partners to develop partner-led insertion points, including joining solution and services offerings. Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Generate partner-sourced net-new sales pipeline and revenue Variable commissions will be 40% of the On Target Earnings Who You Are: 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS ind

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs). This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. You will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure no customer falls through the cracks. Key Responsibilities: Account Ownership & Growth Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across NetSuite practices. Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close. Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services. Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with NetSuite teams. Drive upsell and cross-sell opportunities across Plative’s Salesforce, NetSuite, Data, and AI capabilities. Client Relationship Management Build and maintain executive-level relationships at key accounts; act as the trusted advisor. Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts. Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly. Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives. Internal Collaboration & Governance Operate in a two-in-a-box model with Delivery Directors: AM: Growth, renewals, commercial strategy. Delivery Director: Delivery, execution, and escalations. Collaborate with CPs during account handover (30–90 days post-first project sale). Maintain CRM hygiene, renewal forecasts, and account reporting with ac

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear

Job Title Senior Program Manager Job Description Senior Program Manager – Intelligent Systems & AI At Philips, our purpose is to improve people's health and well-being through meaningful innovation. Across enterprise imaging, radiology, cardiology and digital pathology, our healthcare informatics solutions help clinicians and health systems turn complex data into better-informed decisions. Doing that at scale takes more than great products: it takes exceptional technology, operations and execution behind them. That is where Intelligent Systems & AI (IS&AI), within Philips Healthcare Informatics, comes in. We connect business priorities with platforms, data, automation and AI to improve how our business sells, delivers and supports customers. From commercial and service workflows to enterprise technology transformation, we work across teams and systems to remove friction, improve outcomes and create lasting value. We are looking for someone who wants to help build that future, not simply manage a plan. The opportunity You will lead high-impact, cross-functional technology programs from an ambiguous business problem to an implemented solution and measurable result. You will partner closely with business leaders, product managers, engineers, architects and technology partners. Expect to move between strategic choices and operational detail, influence technical trade-offs, unblock teams and help reshape how programs run in an AI-enabled organization. This is a hands-on leadership role, not a reporting-only PMO position. Your Role · Translate customer and business problems into clear goals, success measures, practical scope and decisions. Work backwards from customer experience, adoption, productivity, cost or revenue impact rather than treating delivery milestones as the finish line. · Drive complex programs from discovery and priori

We anticipate the application window for this opening will close on - 21 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Leads CVG service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings. A DAY IN THE LIFE: POSITION RESPONSIBILITIES: Service Leadership Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs. <ul

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Service business partners with Medtronic Operating Units and healthcare customers to maximize the performance, reliability, and lifecycle value of medical technologies. Through service solutions, commercial programs, and customer engagement strategies, the team supports business growth while helping healthcare providers maintain access to critical technologies and services. This role is responsible for leading the EMEA Service Marketing strategy, working across Operating Units, regional teams, and global stakeholders to develop service offerings, drive commercial growth, and strengthen market positioning. The position combines strategic marketing, commercial planning, sales enablement, and customer engagement to support revenue growth across the region. This role is responsible for developing and executing marketing strategies that drive growth across the EMEA Service business. The successful candidate will leverage market insights, customer feedback, and commercial analysis to shape service offerings, support sales effectiveness, and identify opportunities to expand market share. The position works closely with regional and global stakeholders to align business priorities and deliver measurable commercial outcomes. Primary Responsibilities Develop and execute the EMEA Service Marketing strategy aligned with business growth objectives. Define and enhance service offerings to support revenue growth,

The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering (FDE) organisation. You are responsible for the end to end GTM of the FDE and Training organisations, working closely with account teams and customers. You will independently scope complex engagements with multiple workstreams spanning data and AI which will deliver outcomes for our largest customers. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up as required. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databric

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

WHO YOU ARE You believe the inbox is part of the brand experience, not a channel beside it. A welcome email is often a customer's first real conversation with LAKE, and a shipping confirmation can be the moment she decides she'll be back. You've spent seven to nine years in lifecycle, retention, or CRM marketing, most of it at brand-led eCommerce or DTC companies (fashion and retail especially). You're as fluent in flow architecture as you are in brand voice, and you know the two work together because the best-performing programs sound like the brand every single time. You bring a point of view backed by data, you'd rather challenge a plan before it ships than explain it after, and you've led agency partners and direct reports to a high standard. You also know the difference between a send that drives revenue and one that just drives unsubscribes (and you protect the list accordingly). WHAT YOU’LL DO Own performance across LAKE's email, SMS, and transactional channels, from the campaign calendar to triggered flows, with full accountability for channel revenue and retention KPIs Treat every send as a brand moment. You're the last check on how LAKE sounds, looks, and feels across every email, text, and transactional touchpoint, and you know when the right call is not to send at all Grow and convert our reachable audience through onsite capture, offer mechanics, and list health Turn lifecycle strategy and go-to-market priorities into a working channel plan. Map sends, audiences, and dependencies, then come back with collisions flagged and a recommendation Run the operational backbone: orchestration and cadence, suppression and governance, platform health, and data integrity across Klaviyo, SMS, and reporting tools Lead reporting and testing. Deliver weekly and monthly performance reads, and a testing roadmap that shapes strategy Write campaign and flow briefs and give first-pass creative review, keeping messaging, voice, and segmentation

itD is seeking an Engineering Program Manager, Data & Analytics to lead strategy and execution for large-scale analytics and data engineering initiatives supporting data-informed decision-making. The ideal candidate will bring deep experience in technical program management, data engineering and analytics lifecycles, and cross-functional delivery, with a track record of driving complex programs from strategy through execution. Location: Onsite — Bay Area, CA preferred. Pay rate: $36.36/hr We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities: Lead cross-functional technical programs spanning data engineering, data science, analytics, and customer-facing systems. Drive strategy, roadmap development, execution, and delivery for complex, large-scale data and analytics initiatives. Coordinate engineering, data science, product, and business stakeholders to establish priorities, dependencies, milestones, and deliverables. Analyze data definitions, transformations, modeling, and downstream analytics impacts to ensure data remains accurate, meaningful, and fit for purpose. Manage program status reporting, roadmap reviews, engineering reviews, and stakeholder communications. Navigate fast-paced and ambiguously defined initiatives involving multiple customers, partners, and technical teams. Identify program risks, dependencies, and execution challenges while driving timely resolution and alignment. Internal Responsibilities: Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material (blogs, media material). Build out material to contribute to the Digital Transformation practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportuniti

About the Role Together AI is looking for a Field Marketing Manager to build and scale our account-based field and in-person community programs across priority markets. This role will be responsible for developing the strategy, audience, format, and execution of high-impact field programs designed to engage priority accounts, accelerate pipeline, deepen customer relationships, and build authentic technical community. You’ll own programs end-to-end, from identifying the right accounts and developing the event concept to driving attendance, managing the attendee experience, partnering with Sales on follow-up, and measuring business impact. This is a highly cross-functional role for someone who can pair strong strategic judgment with exceptional execution. You should be just as comfortable building an ABM event strategy with Sales as you are selecting a venue, shaping an agenda, managing a vendor, or reviewing the attendee list the day before an event. Responsibilities ABM & Account-Based Events Develop and execute an ABM event strategy aligned to priority segments, accounts, pipeline goals, and sales priorities. Develop repeatable account-based field programs for priority accounts and segments, including dinners, roundtables, customer gatherings, and other targeted regional programs. Partner closely with Sales to identify the right accounts, stakeholders, and moments in the buying cycle for each program. Own account targeting, invitation strategy, registration goals, attendance conversion, and post-event follow-up plans. Ensure every program has a clear business objective and defined next step for participating accounts. Evaluate program performance based on account engagement, pipeline creation and acceleration, POCs, opportunities, and other meaningful business outcomes. Community Programs Build and scale Together AI’s community event strategy across key markets. Develop meetups, technical gatherings, workshops, partner programs, and other formats that bring tog

About the Team OpenAI’s Business Marketing team helps organisations understand, adopt, and create value with AI. In EMEA, Consumer and Business Marketing plan as connected partners—bringing together audience insight, global narratives, product launches, customer proof, partnerships, field activity, and demand generation into coherent regional programs. We work closely with country and regional GTM teams, Global Integrated Marketing, and Production to build relevance, trust, adoption, and durable commercial impact across a diverse set of markets. About the Role We’re hiring an Integrated Marketing Manager to shape how businesses across EMEA understand, experience, and choose OpenAI. You’ll own end-to-end regional B2B programs and build them side by side with EMEA Consumer Marketing, so audience strategy, market priorities, and campaign sequencing work as one joined-up regional plan. You’ll translate global launches and campaigns into locally relevant market moments, and build EMEA-led programs where regional insight creates a stronger path to impact. The role has a dotted-line relationship to the Global Integrated Marketing lead and partners closely with Production: shaping global work early, recommending budget allocations across global, regional, and local activity, and turning strategy into decision-ready briefs with clear scope, timing, feedback, and approvals. You’ll also partner deeply with Sales and Marketing Operations. This is a hands-on role: you will set the strategy, write the brief, align contributors, unblock delivery, and stay close to performance and learning. In this role, you will: Own the EMEA B2B integrated marketing strategy and quarterly plan, working side by side with Consumer Marketing to align priority audiences, markets, launches, campaign sequencing, channels, and measurement. Turn audience insight, cultural and competitive context, product truth, customer proof, and business priorities into sharp regional strategies and creative briefs tha

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. About the role Toast IQ Grow combines intelligent marketing tools with dedicated expert support to help restaurants reach more guests, bring them back, and grow sales. The Marketing Tools team builds the campaign products underlying Toast IQ Grow - one of the fastest-growing products in Toast's history. Every campaign created by a restaurant, a Toast marketing specialist or the Toast IQ Marketing Agent uses what this team builds. Our purpose is simple: Build AI-powered marketing automation that drives orders and revenue for restaurants Give users the advanced tools they need to run best-in-class marketing programs Maintain a platform that scales seamlessly with billions of messages going out a year We operate like a startup within Toast: fast-moving, customer-obsessed, and relentlessly focused on impact and results. What you’ll do This role is an incredible opportunity for a product leader who wants to shape how restaurants market in an AI-first world, on a platform that already sends billions of messages. Responsibilities include: Marketing automation: Lead the vision, strategy and roadmap for Toast's marketing experiences across email, SMS and social. Partner with our CRM team and own the marketing use cases that move restaurants from one-off sends to always-on campaigns that run themselves. Advanced tooling: Build the power-user layer for Toast's marketing specialists, multi-location brands, and sophisticated operators, including bulk and multi-location workflows, advanced scheduling and segmentation. Keep the core experience simple for everyone else. AI: Partner with the Toast IQ Marketing Agent team so that AI-generated campaigns are easy to review, edit, approve, and trust. Find where AI can remove work across the campaign lifecycle. Metrics: Own outcomes for your area, acting as the GM of t