Customer Solutions Strategy Lead Jobs

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As the Solutions Consultant, Enterprise Team Manager at Ramp, you will lead and develop a high-performing team of Solutions Consultants supporting Enterprise prospects. You will set the operating rhythm for complex pre-sales work, coach the team on discovery, solution design, demos, technical deal strategy, and partner closely with Sales, Product, Engineering, Customer Success, Account Management to deliver a cohesive customer experience. You will remain close to high-impact opportunities while scaling the team’s technical ownership financial fluency, and executive presence. This is a player-coach leadership role: you will improve how the team qualifies and advances complex opportunities, create repeatable practices and assets, and use customer insight to shape Ramp’s go-to-market and product priorities. What You'll Do Lead, coach, and develop a team of Enterprise Solutions Consultants; set clear expectations, provide regular feedback, and support career growth. Establish a high-quality operating cadence for pipeline reviews, deal str

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is seeking a Principal Services Solutions Consultant to support our World Wide Strategic Accounts (WWSA) business across the Americas. This customer-facing role combines strategic services selling with technical solution consulting, helping large enterprises understand how Everpure Advanced Services can reduce risk, accelerate transformation, and increase the value of their data infrastructure investments. The successful candidate will work closely with strategic-account sales leaders, account executives, systems engineers, partners, delivery teams, and customer stakeholders. They will bring together business priorities, technical requirements, and services capabilities to create compelling transformation strategies and executable customer outcomes. We are seeking to staff the role in territory with New York Metro and Pittsburgh being the ideal. We will, however, consider qualified talent in neighboring east coast states. WHAT YOU'LL DO Build trusted relationships with executive, infrastructure, operations, and application stakeholders within strategic Americas accounts. Partner with WWSA sales and systems-engineering teams early in the customer lifecycle to identify services opportunities and shape account strategy. Lead discovery and consultative conversations around data-center consolidation, workload modernization, migration, automation, lifecycle management, operational readiness, and risk reduction.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Sr Account Solutions Executive to drive growth for Brandfolder in the APAC region. This role bridges the gap between sales and technical solutions, requiring a blend of prospecting expertise and technical fluency. You will identify customer needs, build tailored value propositions, articulate the value and ROI of the product, deliver compelling demos, and manage the sales cycle from discovery to close, along with ensuring renewals. In this role, you will collaborate closely with our regional Smartsheet Account Executives to deliver cohesive solutions that drive customer success and renewals. This role will report to the General Manager, Brandfolder based out of India. You will: Develop and execute territory strategy for APAC, drive new business development for Brandfolder within assigned territory, managing the full sales cycle from lead identification to close. Lead discovery conversations and deep-dive technical assessments to understand customer business processes, challenges and requirements Design and present tailored Brandfolder solutions, including business cases and ROI justifications Deliver compelling product demos and technical presentations to both business and technical stakeholders, customize pitch decks and messaging to resonate with specific customer contexts Lead cross-functional account strategy, align regional Smartsheet AEs on territory planning, co-selling and bundled solutions Serve as the technical and solutions lead in complex sales cycles, collaborate with

Become a part of our caring community The Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Provider Solutions Engineering serves as the strategic technology leader responsible for defining Humana's Provider engagement and engineering. In partnership with business and operational teams, this role is responsible to identify and implement strategic technology solutions that improve provider engagement, associate effectiveness, and business outcomes. The Director collaborates across a highly matrixed organization to establish technology strategy, drive large-scale transformation initiatives, and deliver modern customer relationship management capabilities that support the end-to-end provider experience. This leader is accountable for translating business priorities into actionable roadmaps, driving execution excellence, strengthening engineering discipline, and ensuring technology investments align with enterprise architecture, regulatory requirements, and organizational objectives. The role is responsible for establishing the future-state Provider engagement vision, accelerating AI-enabled capabilities, modernizing technology platforms, and fostering a high-performing engineering culture that consistently delivers measurable business value. Key Responsibilities Technology Leadership Serve as the strategic technology leader for Provider engagement and related provider experience capabilities. Partner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments. Provide strategic dir

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Principal Solutions Consultant Redefine what it means to be a technical advisor by architecting mission-critical cloud solutions that power our nation's most vital public sector agencies. Location: McLean, Virginia, USA | Work Model: Onsite at Appian Headquarters Note: In accordance with Appian's McLean headquarters policy for this search profile, this position is full-time on-site. About the Team The Solutions Consulting organization at Appian sits at the vital center of our global commercial engine, bridging the gap between sophisticated enterprise business needs and cutting-edge platform capabilities to secure the technical win. Our mission is to prove the undeniable value of Appian’s platform within the AI-Powered Process Automation market, driving customer acquisition and fueling corporate growth. Under our SC 2.0 operating model, our consultants don't just demo features—they tell compelling stories, co-create solutions with customers, and help shape strategy with technical credibility and business insight. The Opportunity Ready to take your career to the next level alongside the smartest, most creative people in the tech industry? As a Principal Solutions Consultant, you will step into a highly visible, strategic role serving as the trusted advisor for federal agencies, partners, sales leadership, and product teams. This is a game-changing opportunity to own account strategy and technical orchestration for strategic opportunities, translating intricate agency requirements directly into groundbreaking technical solutions that fue

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is seeking an accomplished Principal level Data Engineering Solutions Specialist (Openflow and Iceberg/Polaris) to drive sales execution for our ingestion workloads. This is a strategic role that works closely with the broader field organization to ensure the successful customer adoption of Snowflake’s Data Engineering and Data Lake capabilities. Responsibilities: Achieve pipeline generation and revenue targets for allocated accounts and/or territory on a quarterly and annual basis by developing a sales strategy in the allocated territory with a target account list Execute tailored sales plays to capture market opportunities in Data Engineering, helping customers optimize their use of Snowflake's platform. Work directly with customers to understand their Data Engineering needs, communicating insights to inform Snowflake’s product roadmap and ensuring alignment with customer requirements. Become an expert in Snowflake’s Data Engineering and Data Lakehouse capabilities and provide executive-level insights to customers and partners, guiding strategic discussions that emphasize the value of Snowflake’s Data Engineering capabilities. Work with our Account Executives, Sales Engineers, Leadership and Field CTOs to drive customer engagements from discovery and qualificati

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection models, and work closely with Finance and Payments to protect revenue while enabling sustainable growth. If you enjoy solving ambiguous, high-impact business problems using data, technology, and cross-functional leadership, we'd love to hear from you. What You'll Own Defining our Payments Risk Strategy Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets. Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth. Driving Commercial Performance: Own the key business metrics that matter, including: Fraud losses Chargeback rates Payment approval rates Promotions efficiency Recovery rates False positive rates Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability Building Data-Driven Solutions Use data to understan

FEQ427R545 As a Solutions Architect part of a Global Capability Center(GCC) focused Field Engineering team, you will shape the future of the Data and AI landscape by working with the most sophisticated Data and AI teams in the world, including Fortune 500 enterprises and global AI-forward SaaS customers operating globally. In this role, you will be deeply embedded with our named strategic accounts, serving as a trusted long-term technical advisor while also collaborating with internal sales, product, and engineering teams. You will help our customers achieve tangible data-driven outcomes through the Databricks Data Intelligence Platform, helping data teams complete projects and integrate our platform into their enterprise ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in data engineering, analytics, AI and data science. Reporting to the Field Engineering Manager, you will collaborate with our most strategic global prospects and customers, partner with regional field teams across geographies, work directly with product and engineering to drive the Databricks roadmap forward, and work with the broader customer-facing team to develop architectures and solutions using our platform. You will guide customers through the competitive landscape, best practices, and implementation, and develop technical champions along the way. The impact you will have Be the trusted technical advisor for one or more named strategic accounts — building deep, durable relationships with their data, AI/ML, and platform engineering leaders, and earning a seat at the table for their most important architectural decisions. Help shape and drive your customer's AI strategy — partnering with their data science, ML, and AI platform teams to design GenAI and ML architectures, evaluate build-vs-buy decisions, and turn AI ambitions into production systems deployed on Databricks. Partner with the sales team and provide hands-on technical

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Marketing Strategy and Analytics Manager, Social Impact. About the job Twilio.org is seeking a Sr. Marketing Strategy and Analytics Manager to serve as the dedicated operational business partner to our Social Impact marketing leadership. Sitting at the intersection of Go-To-Market (GTM) Strategy, marketing operations, and advanced data modeling, you won't just report on what happened, you will design the automation, attribution, and account prioritization engines that drive what happens next. This is an ideal opportunity for: The Analytics Strategist ready to drive decisions: You have deep technical data chops (SQL, Python, modeling) but want to move beyond reporting to directly author investment proposals, influence leadership, and see your analyses translate into decisions being made. The Specialized Marketer ready for full-lifecycle ownership: You have deep subject-matter expertise in one domain (such as demand ge

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. About our Customer Platform team: Our Customer Platform Team plays a pivotal role in integrating our platform with external systems and ensuring seamless, reliable connectivity for both internal users and customers. As the leader of this team, you’ll drive the strategy, architecture, and development of our connectivity solutions, focusing on API integration, distributed systems, and a robust data platform. Your role will be crucial in maintaining and enhancing our platform’s ability to meet the needs of both our internal and external stakeholders. Responsibilities: Own large areas within our product Comfortable working cross functionally, whether that be internal or external customers Build features end-to-end: front-end, back-end, system design, debugging and testing Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Influence the culture, values, and processes of a growing engineering team Inspire and mentor less experienced engineers Collaborating with cross-functional teams to define, design, and ship new product features and experiences. Requirements: At least 7-10 years of relevant experience is preferred Track record of shipping high-quality products and features at scale Desire to work in a very fast-paced environment Abil

As a Senior Solutions Engineer, you will be the primary technical resource for our ANZ Accounts team. You will share your product and technical expertise across security and observability use cases, through presentations, product demonstrations, and technical evaluations (Proof Of Values). As the technical expert, you will work with clients to understand their requirements and pain points, then design the right solution for their business needs. During the sales cycle you will guide customers through POVs, demonstrating Sumo Logic’s ability to meet and exceed their requirements and building a positive relationship that will provide continuous value to our customers. Finally, you will have the opportunity to work cross-functionally with our Product Management and Engineering teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. We seek talent who wants to leverage their technical and people skills to help deliver solutions to clients directly and become a trusted advisor in the process. Above all else, you should be highly self-motivated and extremely curious to learn more Sumo Logic and the vast problems that it can solve. Responsibilities Partner with the Account Executives / Account Managers to understand customer challenges and mains, and articulate Sumo Logic’s value proposition, vision, and strategy to customers Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase Be successful working with all levels of an organization, from executives down to individual developers and Site Reliability Engineers Deliver product and technical demonstrations of the Sumo Logic service Work cross functionally with Product Management and Engineering to improve the Sumo Logic service based on your experience with customers Requirem

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( 3 days/week in office) in San Francisco, CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk. You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch. What You'll Do Own your pod’s margin performan

About the team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business—from ChatGPT Enterprise to our developer platform and APIs. In Japan, we partner with leading organizations across industries including Financial Services, Manufacturing, Life Sciences, Retail, and Technology to build new AI-powered customer experiences, transform operations, and reimagine how work gets done. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Sales Development sits at the front of this motion—where technical curiosity becomes executive engagement and OpenAI’s enterprise relationships begin. About the role We are hiring a Sales Development Manager, Japan to lead and develop a team of SDRs supporting our enterprise business in Japan. Reporting into Sales Development leadership, this role will be responsible for coaching and developing a high-performing team focused on generating qualified pipeline and creating strategic opportunities across some of Japan’s largest and most influential organizations. This is a foundational front-line leadership role within OpenAI’s Japan GTM organization. You will help define how we engage prospective customers in the Japanese market, convert product and developer interest into enterprise conversations, and build repeatable outbound and inbound motions that reflect the unique dynamics of enterprise selling in Japan. You will partner closely with Japan Sales leadership, Account Directors, Marketing, Solutions Engineering, Partnerships, and Strategy & Operations, while connecting our Japan go-to-market motion with OpenAI’s broader regional and global strategy. In this role, you will Lead, coach, and develop a team of SDRs supporting Large Enterprise, Strategic Accounts, and key industry verticals across Japan Drive high-quality pipeline generation through outb

As a Senior Solutions Engineer, you will be the primary technical resource for our ANZ Accounts team. You will share your product and technical expertise across security and observability use cases, through presentations, product demonstrations, and technical evaluations (Proof Of Values). As the technical expert, you will work with clients to understand their requirements and pain points, then design the right solution for their business needs. During the sales cycle you will guide customers through POVs, demonstrating Sumo Logic’s ability to meet and exceed their requirements and building a positive relationship that will provide continuous value to our customers. Finally, you will have the opportunity to work cross-functionally with our Product Management and Engineering teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. We seek talent who wants to leverage their technical and people skills to help deliver solutions to clients directly and become a trusted advisor in the process. Above all else, you should be highly self-motivated and extremely curious to learn more Sumo Logic and the vast problems that it can solve. Responsibilities Partner with the Account Executives / Account Managers to understand customer challenges and mains, and articulate Sumo Logic’s value proposition, vision, and strategy to customers Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase Be successful working with all levels of an organization, from executives down to individual developers and Site Reliability Engineers Deliver product and technical demonstrations of the Sumo Logic service Work cross functionally with Product Management and Engineering to improve the Sumo Logic service based on your experience with customers Requirem

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Quality Assurance, Support Excellence Quality Assurance is a vital leadership function within Customer Support, defining the operational standards for accurate, empathetic, and compliant merchant interactions. As our global footprint expands, Customer Support QA drives consistent quality across teams while establishing the strategy, vision, and operational frameworks necessary to elevate agent performance and merchant trust. Strategic AI integration is key to this transformation, moving QA from reactive audits to a continuous, AI-first model that scales across all support interactions. As the QA Team Lead for Customer Support, you will be part of our global Support Excellence organization, architect and execute an AI-first QA migration strategy from scratch, building evaluation models that directly improve core support metrics like CSAT, NPS, FCR, and TTR. This strategic leadership role directly manages a dedicated team of 2 QA Program Managers in Chicago, setting quality vision, defining success metrics, and embedding core evaluation dimensions, such as response accuracy, tone, empathy, issue resolution, and documentation into daily Support Operations. What You’ll Do Define, own, and execute the global Customer Support QA strategy and vision, leading the end-to-end migration from manual evaluation methods to an AI-first