Digital Customer Success Jobs

We are looking to speak to candidates who are based in Seoul for our hybrid working model. About the role MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales. Here are a few informative blogs about the Engagement Management role: https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed What you will be doing Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Wor

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. About Britive Britive is the leader in Cloud-Native Privileged Access Management (CPAM), delivering the industry’s first dynamic, agentless platform purpose-built to eliminate standing privileges and enforce Just-in-Time (JIT) ephemeral access across multi-cloud, SaaS, and hybrid environments. Our API-first platform unifies security policy enforcement across human, agentic AI, and non-human/machine identities—integrating natively with leading identity providers (Okta, Microsoft Entra ID, Ping Identity), cloud platforms (AWS, Azure, GCP), and DevOps pipelines (Terraform, Kubernetes, GitHub Actions). Trusted by Fortune 500 organizations, Britive enables Zero Standing Privileges (ZSP) by design, securing access without slowing down engineering teams. About You You are an experienced Sales Engineer who combines deep technical fluency with a passion for customer success. You thrive in complex enterprise environments, are equally comfortable presenting to a CISO and whiteboarding an API integration with a DevOps team, and you bring the consultative instincts to guide prospects through every stage of a technical sale—from initial discovery through proof-of-concept and close. You are res

About Hexnode Hexnode is a global leader in enterprise security and Unified Endpoint Management (UEM), trusted across 100+ countries and managing millions of devices worldwide. Operating at the intersection of startup-level velocity and global scale, we deliver mission-critical security and device management across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems. As we rapidly expand beyond traditional UEM into innovative enterprise security (XDR), Identity Management (IdP), Agentic AI, and Digital Employee Experience (DEX), we offer an environment where your leadership directly shapes the trajectory of a category-defining platform. Role Overview As the Program Manager for Product Management team at Hexnode, you will be the ultimate connector between our Product, Engineering, Marketing, Sales, and Customer Success teams. Your primary mission is to amplify the impact of our product team by building scalable processes and ensuring seamless product launches. You will function as the operational glue that holds the product lifecycle together, ensuring that our teams are aligned, our tools are optimized, and our feedback loops are tight. If you are a systems-thinker who loves bringing order to chaos and driving cross-functional initiatives to the finish line, this role is for you. Key Responsibilities Partner with Product Marketing, Sales Enablement, Engineering and Customer Support to manage the operational execution of new product rollouts and feature releases. Ensure all go-to-market (GTM) activities are coordinated, and teams are trained and ready. Design, implement, and maintain scalable processes across the Product Development Life Cycle (PDLC). Identify bottlenecks in roadmap planning, and release management, and implement solutions to increase team velocity. Lead complex, cross-departmental initiatives. Create project plans, define milestones, manage risks, and ensure clear communication of progress to stakeholders and executive leadership. Build and m

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Are you an experienced commercial professional looking for an environment where your ideas matter, decisions move quickly, and your direct contribution makes a visible impact? We built Trustpilot to be that place. As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. We’re expanding our Enterprise business across the French market, and we’re looking for collaborative, forward-thinking professionals to help shape what’s next. You’ll work with some of the region’s leading brands at a moment when AI is fundamentally changing how reputation is built and how consumers make decisions, while helping businesses use authentic human sentiment to strengthen their visibility, credibility, and competitive position in the AI economy. If you’re energised by building new approaches, solving complex challenges, and seeing the tangible impact of your work, we’d love to hear from you. This role requires native-level French and strong professional English language skills. It is based in our Copenhagen office. What you’ll be doing: Drive Portfolio Value: Manage a portfolio of Enterprise accounts across the French market, owning customer retention, guiding successful renewals, and identifying growth opportunities through thoughtful account mapping. Partner for Success: Work in close partnership with dedicated Customer Success Managers (CSMs). While you

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management About Arcus Arcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America. As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region. Overview The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence. In This Role You Will Support the management and growth of strategic client relationships. Build and maintain relationships with business, product, operational, and technical stakeholders. Analyze client performance, transaction trends, and key business metrics. Develop reports, dashboards, and client-facing presentations. Identify opportunities for account growth and product adoption. Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs. Support onboarding, implementations, and ongoing client initiatives. Maint

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the DACH market focusing on our Mid Market customer segment. You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role requires native-level German and strong professional English language skills. It is based in our Hamburg office. What you'll be doing: Own your Book of Business and expand your revenue. Take ownership of your numbers. Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. Strategically understand the customers situation,

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team The Senior Marketing Analyst will be a strategic analytics partner to the Marketing organization, helping leaders understand performance, identify opportunities, and make better decisions through data. Reporting to the Director of Marketing Operations, you'll bring strong B2B SaaS analytics expertise to marketing planning, performance measurement, and business insights. You'll work closely with Marketing, GTM Analytics, Sales Analytics, Customer Success Analytics, and FP&A to connect data across the funnel and translate it into actionable recommendations. This is an opportunity to have a meaningful impact on how Amplitude measures and drives efficient GTM growth. As a Senior Marketing Analyst, you will: Turn data into actionable marketing insights: Analyze marketing performance and funnel trends to identify what's w

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the Benelux market focusing on our Mid Market customer segment. You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office. What you'll be doing: Own your Book of Business and expand your revenue. Take ownership of your numbers. Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. Strategically understand the customers situat

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Our Go-to-Market team helps organizations understand, adopt, and deploy OpenAI’s technology to solve meaningful business challenges and create lasting value. The Technology team works with leading software, internet, cloud, infrastructure, cybersecurity, semiconductor, and digital-native companies as they build new AI-powered products, transform internal operations, and rethink how they serve their customers. We partner with executives, product leaders, engineers, and go-to-market teams to help organizations integrate OpenAI’s capabilities into their products and businesses responsibly and at scale. The team collaborates closely with Solutions Engineering, Customer Success, Product, Research, Partnerships, Marketing, and Operations to turn customer priorities into successful, durable deployments. About the Role We are looking for an experienced Account Director, Tech to help build and grow OpenAI’s business across the technology industry. You will own relationships with a portfolio of strategic technology companies, helping executive, product, and technical leaders understand how OpenAI’s products can accelerate innovation, improve productivity, and create differentiated customer experiences. You will be responsible for developing account strategies, creating qualified pipeline, navigating complex enterprise sales cycles, and expanding adoption across products, teams, and use cases. This role requires a combination of enterprise sales leadership, technical fluency, commercial judgment, and the ability to operate credibly with both business and engineering stakeholders. You should be comfortable engaging with customers that have sophisticated technical environments, rapidly evolving AI strategies, and high expectations for product performance, security, reliability, and scale. Success in this role will be measured by revenue growth, depth of customer adoption,

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta: Okta is the leading independent provider of identity solutions for enterprises. With a deep commitment to innovation and customer success, we power and secure digital transformation for the world's biggest brands. We're scaling rapidly, and we’re seeking talented individuals to join us in enabling secure and seamless digital experiences. One of the most important components of our operations is an efficient financial system, including seamless processes for the Record-to-Report (R2R) cycle. As a NetSuite R2R Analyst, your role will support and strengthen Okta's financial systems and processes to ensure accuracy, efficiency, and scalability. This is a potential Contract to Hire position. Roles & Responsibilities: Act as the subject matter expert (SME) for NetSuite functionality in Record-to-Report (R2R) processes, maintaining workflows, configurations, and data integrity to enhance efficiency and compliance (e.g., SOX, GAAP). Bridge IT and Treasury operations to configure, integrate, and deploy the Kyriba Treasury Management System (TMS). You will lead full-lifecycle technical implementations, ERP integrations, and secure bank connectivity projects. Lead or participate in R2R-related projects, including implementations, migrations, process improvements, customizations, upgrades, and integrations with NetSuite’s financial modules. Support month-end, quarter-end, and year-end close processes by ensuring timely reconciliations, reporting, genera

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Are you an experienced commercial professional looking for an environment where your ideas matter, decisions move quickly, and your direct contribution makes a visible impact? We built Trustpilot to be that place. As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. We’re expanding our Enterprise business across the Benelux region, and we’re looking for collaborative, forward-thinking professionals to help shape what’s next. You’ll work with some of the region’s leading brands at a moment when AI is fundamentally changing how reputation is built and how consumers make decisions, while helping businesses use authentic human sentiment to strengthen their visibility, credibility, and competitive position in the AI economy. If you’re energised by building new approaches, solving complex challenges, and seeing the tangible impact of your work, we’d love to hear from you. This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office. What you’ll be doing: Drive Portfolio Value: Manage a portfolio of Enterprise accounts across the Benelux region, owning customer retention, guiding successful renewals, and identifying growth opportunities through thoughtful account mapping. Partner for Success: Work in close partnership with dedicated Customer Success Managers (CSMs). While you

As a key member of the APAC Revenue Leadership Team reporting directly to the General Manager, APAC, you will be the strategic leader responsible for shaping, executing, and driving all SMB and Mid-Market/Corporate go-to-market (GTM) activities across ANZ, Southeast Asia, Asia, and Korea (excluding Japan). You will lead a high-velocity, high-volume regional sales team currently delivering strong results across a broad and fast-growing customer base, spanning digital-led acquisition through to sales-assisted expansion. Partnering closely with leaders across Customer Success, Marketing, Sales Development, and Channel, you will own the full-funnel GTM playbook for our SMB and Mid-Market/Corporate customer segments. In this role, you will leverage your expertise in scaled, velocity-driven sales motions to build repeatable pipeline generation, drive efficient customer acquisition, and expand Asana's market presence across the region. This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Build a strong community of customers, partners, and employees across the ANZ, SEA, Asia, and Korea markets. Develop and execute a comprehensive multi-year strategy for revenue growth and market penetration across the SMB and Mid-Market/Corporate segments, tailored to the maturity and channel dynamics of each sub-region. Partner with Customer Success to build a scalable, tech-enabled coverage model that drives both new logo acquisition and expansion revenue across a high volume of accounts. Lead, inspire, and collaborate with sales and matrixed teams to operationalize a repeatable playbook that fuels pipeline velocity, forecasting accuracy, and deal rigour at scale. Hire, nurture, and develop top sales talent

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Handle all incoming counterparty settlement requests within a pre-agreed timeframe. Act as a point of contact for a portfolio of counterparties. Track towards assigned KPIs for trade operations. Work in concert with Trading Desk, Product, and Customer Success teams to understand and deliver on their expectations with regards to serving clients. Ensure trades, transfers and inventory reconciliation happens across different internal subsystems and external systems - banks, custodians, etc. Monitor daily inventory needs for - settlement, lending & borrowing activity- and liaise directly with Treasury Management. Provide inputs to compliance and risk teams to design pragmatic controls in this environment of changing regulatory landscape. Adhere to established trade operations processes designed for regulatory compliance. Liaise with Accounting and ensure proper trade and settlement data is provided to them on a timely basis. Perform reconciliations between internal systems and external to ensure data integrity, identify breaks and resolve them by working with relevant teams. Improve reconciliation processes, provide inputs in making them robust or/and identify gaps in current reconciliations so that there is completeness. Requirements 4-8 years of expe

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Value Engineer (Scale team) The Team: The position of Senior Value Engineer (Scale team) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts. In this role, you will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success with the Celonis Process Intelligence Platform. Your responsibilities include building scalable engagement strategies, handling critical touchpoints, identifying expansion opportunities, and mitigating renewal risks, all while fostering a strong relationship with partners and driving value realization across your accounts. All while fostering strong partner relationships, customer self-sufficiency and driving consistent value realization across our entire customer base. The Role: As a Senior Value Engineer (Scale team), you will play a key role in helping our customers achieve their strategic goals and realize significant value by leveraging the Celonis Process Intelligence Platform. You will collaborate with regional partners and customers, strengthening their position in the market while ensuring that they receive the guidance and tools needed for long-term success. Your

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team At Mixpanel, our Sales team manages the full customer lifecycle—from acquisition to expansion—helping prospects and customers leverage data to better understand and improve their digital experiences. In APAC, we are building a high-performing, collaborative, and customer-obsessed sales organisation focused on accelerating growth across the region. We operate with a strong sense of ownership, ambition, and teamwork—partnering closely across Marketing, Customer Success, and Solutions Engineering to deliver meaningful outcomes for our customers. About the Role Mixpanel is looking for a commercially minded, hands-on, and people-first Head of Sales to lead and scale our business across India and South Asia. Reporting to the VP of Sales, APAC, this leader will play a critical role in executing regional go-to-market strategy, driving revenue growth, and developing a high-performing team across SMB, Mid-Market, and Enterprise segments. This is a player-coach role, ideal for a leader who thrives in fast-paced, high-growth environments and is equally comfortable coaching teams, building pipelines, and engaging directly in deals across segments. The ideal candidate brings a deep understanding of the Indian market, experience operating across multiple sales motions, and a passion for building teams and delivering customer value. Responsibilities Lead, coach, and develop a team of Account Executives across SMB, Mid-Market, and Enterprise segments Drive consistent achievement of revenue targets across new business, expansion, and renewals Partner with the VP of Sales, APAC to execute regional GTM strate