Endpoint Support Engineer Jobs

We’re looking for a Junior IT Operations Administrator to provide frontline IT support to Hootsuite owls and solve day-to-day technology problems. This is a hybrid role that supports the service desk, deploying hardware while gaining exposure to identity, endpoint management, and IT automation. The Junior IT Operations Administrator will support Hootsuite’s AI transformation, working to enhance how the organization adopts and operationalizes AI tools. This role is in-person based from either our Vancouver or Toronto Office. WHAT YOU’LL DO: Service Operations Own and resolve tickets in the Helpdesk queue, documenting solutions in the ticketing system, and following up with clients through to full resolution Build, configure, and deploy laptops and peripherals for new and existing users Support hardware procurement, logistics, and asset management Set up, install, modify, configure, and maintain desk hardware in the office Platform & Systems Create and decommission accounts for new hires, contractors, temps, and exiting employees, following the defined procedures in h connected systems Rotate through structured, mentored exposure to core platforms: identity and SSO basics, Jamf endpoint workflows, and asset automation Support Hootsuite’s AI enablement: assist with provisioning and supporting AI tools, and help owls adopt them effectively Assist Infrastructure and Systems teammates on platform projects, building hands-on familiarity with the tools behind frontline support Create tickets and move work through the agile workflow as it completes Ensure team documentation remains current as processes and stakeholder needs change Assist in departmental projects that require Helpdesk support and resources Perform on-call duties as needed based on the global schedule Perform other related duties as assigned WHAT YOU’LL NEED: 1 year of experience troubleshooting basic to advance

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Why Hexnode? Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform. Job Duties and Responsibilities: Achieve KPI’s both activity based & revenue based by aquiring new Distributors & Partners & driving pipeline build & revenue wins in your region. Develop and execute channel sales strategies that align with Hexnode’s business objectives and meet or exceed assigned sales targets. Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product-market fit. Build and maintain strong relationships with key channel partners, prospects, and customers across various geographies. Own and meet assigned sales targets by working closely with partner sales teams. Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers. Work closely with marketing teams to develop and execute co-marketing programs and campaigns that support lead generation and revenue growth. Understand local markets thoroughly including factors influencing buyer’s decisions like the economy, technology, and so on. Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure. Arrange online training sessio

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a Customer Success Lead to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets. Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base. Responsibilities Team Leadership & Coaching Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise. Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor." Process Optimization & Strategy Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience. Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey. Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Cu

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Role Overview We are seeking an analytical, customer-obsessed Product Manager (3–5 Years Experience) with a strong background in Product Research and Customer Satisfaction (CSAT/NPS) . In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market. Key Responsibilities Product Research & Strategy Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators. Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs. Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements. Customer Satisfaction & Feedback Optimization Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning. Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn. Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout. Product Execution & Cross-Functional Leadership Work

ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a Senior/ Principal Statistician to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes. We are seeking an experienced Senior/Principal Statistician Consultant to provide statistical leadership and expertise across clinical development programs within the pharmaceutical industry. The successful candidate will contribute to clinical trial design, statistical methodology, data analysis, and regulatory submissions while collaborating with cross-functional teams to support evidence generation and informed decision-making throughout drug development. Key Responsibilities Provide statistical leadership across clinical development programs, from early-phase studies through late-phase clinical trials. Lead clinical trial design, including endpoint selection, sample size calculations, power analyses, and randomization strategies. Develop and review clinical study protocols, statistical analysis plans (SAPs), and other statistical documentation. Oversee statistical analyses and interpretation of clinical trial data to ensure scientific rigor and regulatory compliance. Provide statistical expertise for regulatory submissions and interactions with health authorities, including the FDA and EMA. Collaborate with Clinical Development, Clinical Operations, Data Management, Regulatory Affairs, and Medical Writing teams. Review statistical outputs, including tables, listings, and figures (TLFs), to ensure accuracy and consistency with analysis plans. Apply appropriate statistical methodologies to address complex clinical trial design and analysis challenges. Contribute to clinical study reports (CSRs), integrated summaries of safety and efficacy, and other regulatory documents. Identify statistical risks and recommend appropriat

ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a Senior/ Principal Statistician to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes. We are seeking an experienced Senior/Principal Statistician Consultant to provide statistical leadership and expertise across clinical development programs within the pharmaceutical industry. The successful candidate will contribute to clinical trial design, statistical methodology, data analysis, and regulatory submissions while collaborating with cross-functional teams to support evidence generation and informed decision-making throughout drug development. Key Responsibilities Provide statistical leadership across clinical development programs, from early-phase studies through late-phase clinical trials. Lead clinical trial design, including endpoint selection, sample size calculations, power analyses, and randomization strategies. Develop and review clinical study protocols, statistical analysis plans (SAPs), and other statistical documentation. Oversee statistical analyses and interpretation of clinical trial data to ensure scientific rigor and regulatory compliance. Provide statistical expertise for regulatory submissions and interactions with health authorities, including the FDA and EMA. Collaborate with Clinical Development, Clinical Operations, Data Management, Regulatory Affairs, and Medical Writing teams. Review statistical outputs, including tables, listings, and figures (TLFs), to ensure accuracy and consistency with analysis plans. Apply appropriate statistical methodologies to address complex clinical trial design and analysis challenges. Contribute to clinical study reports (CSRs), integrated summaries of safety and efficacy, and other regulatory documents. Identify statistical risks and recommend appropriat

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . This is a territory-focused role covering Oregon and Washington. Candidates must currently reside in Oregon or Washington and be able to regularly travel throughout the assigned territory to support customers and channel partners. Responsibilities: Develop and execute channel sales strategies to drive revenue growth through distributors, resellers, and strategic partners. Create and deliver compelling proposals, quotes, and presentations that effectively communicate security solutions and business value. Align SonicWall's value proposition with partners' strategic objectives to drive engagement, sales activities, and business growth. Build and execute joint business plans with partners, outlining strategies and tactics to achieve revenue and quota targets. Provide accurate monthly, quarterly, and annual sales forecasts. Develop and maintain a healthy partner sales pipeline while consistently meeting or exceeding assigned quotas. Establish and strengthen relationships with distributors, resellers, and key end-user accounts. Identify and pursue opportunities, promotions, and creative incentives to increase sales performance. Serve as a trusted advisor and subject matter expert on SonicWall's products, solut

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform. Because Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key Responsibilities IT Operations and Support Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path). Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling. Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation p

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Job Summary We are seeking a experienced Oracle DBA to manage and optimize our Oracle E-Business Suite 12.1.3 environment, with a roadmap to upgrade to 12.2 or migrate to Oracle Cloud. The ideal candidate will have deep expertise in Oracle database administration, EBS application support, and performance tuning, along with familiarity in tools like SharePlex and Hyperion. This role is critical to supporting financial closure cycles and ensuring database reliability and performance. Key Responsibilities: Administer and maintain Oracle EBS R12.1.3 environments, including patching, cloning, backups, and upgrades. Lead and support the upgrade path to Oracle EBS 12.2 or migration to Oracle Cloud Infrastructure (OCI). Support month-end, quarter-end, and year-end financial closure activities, ensuring system stability and performance. Perform database cloning for development, testing, and troubleshooting purposes. Troubleshoot and optimize SQL queries and PL/SQL code for performance and reliability. Monitor and optimize database performance, availability, and scalability. Manage concurrent managers, workflow services, and EBS application components. Implement and maintain database security, backup/recovery strategies, and di

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Job Summary We are seeking a experienced Oracle DBA to manage and optimize our Oracle E-Business Suite 12.1.3 environment, with a roadmap to upgrade to 12.2 or migrate to Oracle Cloud. The ideal candidate will have deep expertise in Oracle database administration, EBS application support, and performance tuning, along with familiarity in tools like SharePlex and Hyperion. This role is critical to supporting financial closure cycles and ensuring database reliability and performance. Key Responsibilities: Administer and maintain Oracle EBS R12.1.3 environments, including patching, cloning, backups, and upgrades. Lead and support the upgrade path to Oracle EBS 12.2 or migration to Oracle Cloud Infrastructure (OCI). Support month-end, quarter-end, and year-end financial closure activities, ensuring system stability and performance. Perform database cloning for development, testing, and troubleshooting purposes. Troubleshoot and optimize SQL queries and PL/SQL code for performance and reliability. Monitor and optimize database performance, availability, and scalability. Manage concurrent managers, workflow services, and EBS application components. Implement and maintain database security, backup/recovery strategies, and di

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers. Among other responsibilities, position objectives entail: lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams. Installed Base Roles and Responsibilities: Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain) Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utilizing cross-functiona

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Payroll Responsibilities: Payroll Audits/Processing Perform benefit deduction audits with PlanSource on a quarterly and ad hoc basis (U.S.). Pull and prepare payroll, benefits, and compensation reports upon request from Finance and Total Rewards teams (Global). Conduct various payroll-related audits to ensure data accuracy and compliance (Global). Review payroll audit trails and preview files prior to payroll processing (Global). Provide backup and support coverage for Payroll Specialists during leave or holidays (EMEA and APJ) Support Payroll Analyst with India Payroll Payroll Projects Support global payroll projects as needed. Participate in data review and validation with UKG as part of the Global Payroll Implementation. Organize payroll folders and files to ensure proper documentation and accessibility (Global). Organize, update, and help create instruction manuals, tips, and reference resources. Maintain and update payroll “Toolboxes” for each country. Complete additional payroll-related tasks as assigned (Global). First-Level Payroll & Benefits Support Respond to employee inquiries regarding time-off balances (Global). Assist employees with navigation and basic questions in UKG and the Employee Resource Cent

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . This is a territory-focused role covering Oregon and Washington. Candidates must currently reside in Oregon or Washington and be able to regularly travel throughout the assigned territory to support customers and channel partners. Responsibilities: Develop and execute channel sales strategies to drive revenue growth through distributors, resellers, and strategic partners. Create and deliver compelling proposals, quotes, and presentations that effectively communicate security solutions and business value. Align SonicWall's value proposition with partners' strategic objectives to drive engagement, sales activities, and business growth. Build and execute joint business plans with partners, outlining strategies and tactics to achieve revenue and quota targets. Provide accurate monthly, quarterly, and annual sales forecasts. Develop and maintain a healthy partner sales pipeline while consistently meeting or exceeding assigned quotas. Establish and strengthen relationships with distributors, resellers, and key end-user accounts. Identify and pursue opportunities, promotions, and creative incentives to increase sales performance. Serve as a trusted advisor and subject matter expert on SonicWall's products, solut

The Lead - Cybersecurity is responsible for safeguarding AdaniConneX's operational data center infrastructure by establishing and managing a robust cybersecurity framework covering IT and Operational Technology (OT) environments. The role will lead cybersecurity governance, cyber risk management, incident response, network and endpoint security, cyber resilience, regulatory compliance, and third-party cybersecurity assurance across multiple operational data centers. The incumbent will drive a proactive security culture, ensure adherence to cybersecurity policies and standards, strengthen cyber resilience, and support business continuity while enabling safe, secure, sustainable, and compliant data center operations. Source: Adani Group | Job ID: 57528

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . We are seeking a motivated Inside Territory Manager to drive revenue and deepen relationships within our SMB accounts and regional channel partners. This role focuses on net new business development, partner engagement, and pipeline growth across the channel community. The ideal candidate excels at building and maintaining strong partner relationships, executing marketing campaigns, and managing the sales process from lead to close. Primary Responsibilities Drive revenue growth and new business with a focus on end users and channel partners. Expand opportunities within existing SMB accounts by collaborating with selected regional channel partners and distributors. Support and engage channel partners to grow pipelines and increase revenue. Build relationships by leveraging knowledge of SonicWall’s technology, products, and services. Plan and execute marketing campaigns within the channel community, including partner recruitment. Maintain close relationships with channel partners, understanding their business models and processing annual business plans. Manage pipelines and opportunities through and with channel partners. Conduct outbound phone, email, and digital communications with current and prospectiv