Endpoint Support Engineer Jobs

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Role Overview As a Sales Development Representative (SDR), you will play a key role in driving revenue growth by generating and nurturing high-quality Sales Accepted Leads (SALs). In this role, you will identify and engage prospective and existing customers, qualify opportunities, and schedule meetings for the sales team. This is an excellent opportunity to contribute to a mission-driven organization while building your career in the fast-paced cybersecurity industry. This position supports business operations within the United States and may be aligned to a U.S. territory across Eastern, Central, Mountain, or Pacific time zones. Work hours may be adjusted to match the business hours of the assigned territory. Key Responsibilities Lead Generation Identify, research, and target potential clients across designated industries and organizations Engage prospects through multiple channels, including phone, email, and social platforms Lead Qualification Conduct initial outreach and assess prospects based on defined qualification criteria (company size, needs, budget, timeline, etc.) Understand customer challenges and determine alignment with cybersecurity solutions Pipeline Development Partner with sales and marketing teams

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Claims, Post Dispatch & Returns Reports to: Head of CX - Courier & Fulfilment Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Post Dispatch Communications, Carrier Claims and Returns functions, helping deliver a seamless end-to-end delivery and returns experience for customers and clients, from order dispatch through to resolution of any delivery, claims or return issues. Key Responsibilities Post Dispatch Communications Act as the voice of the customer for delivery excellence, helping improve touchpoints across the order-to-delivery journey for outbound and inbound shipments. Support the day-to-day relationship with our Post Dispatch Communications 3rd party provider (parcelLab), and help manage courier delays to reduce their impact on contact rates. Assist with onboarding new couriers, clients, sites and carrier services, setting up parcelLab/STS configurations and appropriate communication flows and brand tone. Support regular performance reviews of Post Dispatch Communications, maintaining metrics and reporting and helping communicate results and recommendations to stakeholders and clients. Collaborate with cross-functional teams across Ingenuity and PLC to support a seamless experience and identify revenue opportunities. Carrier Claims Support timely, accurate submission of claims to carriers, including requi

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Data Reports to: CX Analytics and Performance Director Apprenticeship: Data Analyst Level 4 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Customer Service department in turning core operational data into clear, actionable insight — covering everything from divisional headcount and budgets through to CS performance metrics, carrier claims and returns — helping the business understand performance and identify where the customer experience can be improved. Key Responsibilities Support core CS operational performance reporting across the department, including divisional headcount, budgets and key performance metrics such as CSAT and APH. Collect, clean and validate data from multiple internal and external sources across CX/CS operations, including carrier claims, returns (e.g. ZigZag), post-dispatch communications and customer contact systems. Build and maintain dashboards and reports (e.g. Power BI) tracking department-wide CS metrics, from workforce and budget data to claims and returns performance. Write and run SQL queries to extract and manipulate data from relational databases in support of departmental reporting. Identify trends and patterns across headcount, budget, claims, returns and delivery data, flagging root causes and opportunities for improvement. Support CS leadership and wider teams with ad hoc analysis to inform decision-making, resourcing

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Vice President, Channels and Alliances Location: Remote Australia What You’ll Do: Huntress is looking for a Reseller Sales Manager to join our new reseller sales team. In this role, you will be responsible for developing and managing reseller partnerships in Australia & New Zealand to support Huntress' continued growth and expansion. You will use your knowledge of the security landscape to open opportunities and build key partner relationships with resellers at the regional and national level(s). This role will work closely with senior sales leaders and other stakeholders on the revenue team to determine the actions necessary to identify opportunities for new routes to market to increase both revenue and the company’s market presence. You will work to identify value creation opportunities, shape and align implementation and support the reseller’s exec

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn: The Cybersecurity Operations Analyst will support the Cybersecurity Manager in maintaining and improving Spaulding Ridge's security posture. This entry-level role is ideal for someone looking to develop a career in cybersecurity while gaining hands-on experience across security operations, vulnerability management, identity and access management, cloud security, and compliance. The analyst will assist in monitoring security events, responding to security alerts, supporting security projects, and maintaining security documentation while learning from senior members of the Technology & Security team. Security Operations Monitor and analyze security alerts from SIEM, EDR, Firewall, WAF, IDS/IPS, email security, and cloud security platforms. Conduct and Support threat hunting and detection of tuning activities. Monitors open-source and proprietary threat intelligence feeds daily to research threat actor tactics, techniques, and procedures (TTPs). Support the investigation and triage of security alerts and incidents under the guidance of the Cybersecurity Manager. Assist with incident response activities, including documentation, evidence collection, and follow-up actions. Help maintain security playbooks and operational procedures. Vulnerability Management Assist with vulnerability scanning across endpoints, servers, and cloud environments.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. 6 month FTC Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our strategy, how capable we are to continuously improve core operating metrics and process and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners. As a Post-Gateway Success Coach , your primary focus will be on providing essential support and guidance to our apprentices as they prepare for their End Point Assessment (EPA) and resits. You will play a pivotal role in supporting our learners as they transition from on-programme learning to the successful completion of their EPA. You will be responsible for ensuring that learners are well-prepared, motivated, and engaged throughout this critical phase of their apprenticeship.

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Developer who will be responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions. Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premise systems. Design and implement data mappings and transformations to ensure data integrity across systems. Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices. Perform end-to-end testing and validation of integration solutions. Ensure best practices in performance, security, and governance. Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers. Utilize Celigo's AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration. Design intelligent prompts and develop AI agents and solutions that drive real value for customers. Deploy and manage Celigo agentic services for intel

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. The Professional Services Senior Developer is responsible for designing and delivering scalable integration solutions using the Celigo integrator.io platform. This role focuses on implementing and optimizing integrations between ERP systems (such as NetSuite, SAP, or Microsoft Dynamics) and modern cloud-based applications (such as Amazon, Shopify, Salesforce, and HubSpot), while leveraging emerging capabilities like Celigo agentic services and MCP servers to enable intelligent automation and orchestration. The ideal candidate brings deep technical expertise, a consultative mindset, and a passion for building resilient, high-performing integration architectures. What would you do if hired? Collaborate with clients to gather requirements and translate them into scalable technical solutions Utilize Celigo integrator.io to integrate ERP, SaaS, and on-premises systems Design and implement data mappings and transformations to ensure data integrity across systems Design and manage APIs, including defining endpoints, authentication, versioning, and governance best practices Perform end-to-end testing and validation of integration solutions Ensure best practices in performance, security, and governance Provide go-live support, ongoing support, advisory services, and knowledge transfer to customers Utilize Celigo’s AI capabilities — including AI Studio, agentic workflows, and MCP server orchestration Design intelligent prompts and develop AI agents and solutions that drive real value for customers Deploy and manage Celigo agentic services for intelligent automatio

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We are seeking a new member for our IT team. As an IT Generalist (Contract), this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week. Who You Are: Bachelor’s Degree or higher in Computer Science or a related field 2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations 2+ years of working experience with agile methods and processes Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements Strong communication skills, attention to detail, and ability to self-organize In-depth experience with Google Workspace/G-Suite management Experience in troubleshooting techniques (including RCA) and ticket triage Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android Experience managing endpoints in an

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Join us in Prague and help build the next generation of security products. The Ubiquiti Prague office is looking for a Endpoint Security Software Engineer . Candidates should be prepared to work from our Prague office at least two times per week. Responsibilities: Design and develop endpoint security software Build reliable, high-performance software across modern operating systems Collaborate with engineers across backend, cloud, networking, and frontend Help shape the architecture of new security products Requirements: Proven experience developing endpoint security products (EDR, endpoint protection, endpoint management, or similar) is required Experience building complex software products Strong understanding of operating systems and systems programming Excellent problem-solving skills and engineering judgment Ability to work independently within a high-performing engineering team Professional proficiency in English Benefits: Competitive salary and 5 weeks of vacation per year Discretionary bonuses based on individual performance Flexible working hours, home office Access to all the latest Ubiquiti products and prototypes for home use and tests Top floor office near Andel with terrace and amazing view of Prague Kitchen packed with food, snacks & sodas, meal allowan

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role You'll be the architect of our endpoint security posture across the full fleet — macOS, Windows, and BYOD mobile devices. You'll build secure-by-default controls with Terraform and GitOps, harden endpoints at scale, and automate the full device lifecycle so nothing depends on a human remembering to click the right button. You'll partner with IT, SecOps, and engineering teams to sharpen our telemetry and detections, mentor other engineers, and raise the bar on what "low-friction security" actually means. Everything you ship will be auditable, measurable, and built for the long run. We're also thinking seriously about how corporate security evolves in an agentic world — where AI agents act on behalf of employees and traditional identity and endpoint assumptions break down. You'll help us shape that answer. What You’ll Do Write and ship MDM policy as code — configuration profiles, remediation scripts, and enforcement rules across macOS, Windows, and mobile — with staged rollouts and rollback from day one Build patch automation that close

The IT Systems Engineering team builds the systems and processes that keep Asana running: endpoint management, identity, and the enterprise applications every Asana employee uses every day. As Manager of IT Applications and Client Platform Engineering, you’ll lead four engineers: two on client platform, two on applications. You report directly to the Head of IT Systems Engineering. This is a player/coach role: you set direction, run planning, and step in on escalations and architecture decisions while your engineers own most of the day-to-day. Your primary depth is in endpoint engineering; you have enough SaaS administration background to lead the apps side without micromanaging it. We’re looking for someone who knows endpoint work deeply and is ready to grow as a manager. Your title history matters less than technical foundation and how you work with people. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and develop your team. Manage and mentor four engineers (two on CPE, two on Apps). Set priorities, clear blockers, and help each person grow. Own the client platform program. Set strategy and lead execution for Asana’s endpoint fleet: macOS, Windows, and mobile. This means MDM infrastructure, zero-touch deployment, software catalog, and OS lifecycle. We’re primarily an Apple shop with a growing Windows footprint. Strengthen endpoint security. Work with the Corporate Security team to harden our endpoint posture, respond to incidents, and build initiatives that connect security priorities and endpoints. Oversee the applications engineering function. Your Apps engineers manage the