Escalation Management Manager Jobs

Work Flexibility: Hybrid Join Stryker’s Finance team in a senior accounting role supporting accurate financial reporting and general accounting processes within an international environment. You will provide technical accounting expertise, review key accounting activities, support month-end close, coordinate deliverables, and help maintain compliance with accounting policies and internal controls. What you will do Serve as a subject matter expert for general accounting processes, providing guidance to team members and supporting accounting-related queries. Perform and review complex accounting activities, including month-end close, journal entries, account reconciliations, fixed assets, cash accounting, financial reporting, and financial statement analysis. Review and approve journal entries and account reconciliations for assigned entities, ensuring appropriate supporting documentation and accuracy. Coordinate month-end closing activities and other key accounting deliverables in collaboration with the Supervisor or Lead Analyst. Execute assigned Sarbanes-Oxley (SOX) controls and support internal and external audit requirements while ensuring compliance with accounting policies, procedures, and internal controls. Partner with local accounting teams and markets to investigate and resolve discrepancies, accounting issues, and queries, escalating matters when required. Support the migration of accounting processes across countries in scope and create and maintain related process and procedure documentation. Train new and existing team members and identify opportunities to improve accounting processes and operational efficiency. What you will need Required Bachelor’s degree in Accounting, Business Administration, or a related field. Minimum 3 years of

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the typ

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the typ

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions Understand and comply with Citibank policies, standards and procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:</u

Job Requisition ID # 26WD101120 Position Overview As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Emerging Technologies business. You are embedded with senior Emerging Technologies Sales leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Emerging Technologies team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries. This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field. When this role is working well, Emerging Technologies leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive. Responsibilities Get into the details of how the Emerging Technologies business operates — understand the sales process, the execution gaps, and the friction points at the ground level Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others Identify patterns across field conversations, business performance, and stakehol

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Office of the Chief Commercial Officer is a small team that works directly with our CCO, go-to-market leadership, and company leadership on Anthropic’s highest-priority commercial initiatives. We take on problems that do not sit cleanly inside one team, such as standing up a program that spans Product, Finance, Legal, and Sales, or preparing the material our executives and Board use to make decisions. Our commercial business is growing faster than its operating processes can be built, so a growing share of the job is stepping into gaps and running something important, while making sure other teams are building the capabilities to permanently own. You will own workstreams end to end. One week that means running the go-to-market side of a pressing situation, from the communications plan for customers and account teams to the daily readout for executives. Another week it means building the analysis behind a resourcing decision or a new program and writing it up for the CCO. This is an internal role. You will report to the CCO’s chief of staff, and you will have an unusually broad view of how the company makes decisions. Key Responsibilities: Drive priority go-to-market initiatives from plan to delivery, removing blockers, escalating early, and connecting the right people across teams at the right time Build the analysis, draft the document or deck, and turn input from many teams into a recommendation executives can act on Prepare content for the CCO and leadership team, including weekly staff meetings, updates to the Office of the CEO, Board materials, and leadership offsites Track the go-to-market organization’s

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

Job Title Sales, Key Account Manager - Cardiac & Vascular Image Guided Therapy (Pittsburgh) Job Description As the Cardiac & Vascular Key Account Manager, you will be the primary point of contact for the customer service line leaders in the cardiovascular, surgery and operating room departments. Primarily responsible for the core products, which includes Image Guided Therapy (IGT), Mobile Surgery C-Arms and Services. You will also work collaboratively with our Image Guided Therapy Devices (IGT-D), Cardiovascular Ultrasound (CV Ultrasound), and Enterprise Diagnostic Informatics in Cardiology (EDI Cardiology) teammates. You will work closely with your account manager counterparts in Precision Diagnosis (CT, MRI, DXR) and Connected Care Patient Monitoring along with Account Executives, Specialists, Services and Solutions to identify, develop, and close opportunities in Philips installed, competitive installed, and new construction labs and operating rooms. Your role: Establish territory growth plans and strategic initiatives and translates them into clear objectives and targets. Develop and continually refine business strategy for key accounts, customers, and territory to achieve sales targets. Understands and clearly articulates the broader Philips portfolio of offerings to include products, services, and solutions within and across businesses and clusters, and matches clinical, technical, and economic value propositions with customer needs. Document territory install base related to the solutions represented, establish plan to address all assigned accounts within the territory to include breakthrough competitive accounts, segment strategy and understand the market potential of your territory. Drive sales process by uncovering compelling customer events, engaging stakeholders, and escalating as appropriate. Understand sales stages and ability to navigate sales pr

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you an experienced AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems? Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking a talented Media Services Engineer to join our team! Our Impact: Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings. Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team. Foster a culture of excellence in hybrid and in-person meeting experiences. Your Impact: The AV Engineer - Professional supports Freddie Mac’s Audio Visual Services team by working between the AV Operations team and the AV Engineering team. This role serves as a hands-on technical resource for maintaining, troubleshooting, repairing, and documenting AV systems across corporate conference rooms, huddle rooms, configurable event spaces, collaboration areas, and executive meeting environments. The position supports AV Operations during high-profile events, including setup, live support, and tear down, while also serving as the primary point of contact for AV Operations when issues are identified. The role is responsible for helping resolve issues, escalating to the Sr. Engineer when needed, documenting findings, identifyin

HR Business Partner, Corporate Functions About the Role We're looking for a new member of our People team who loves all things People! This HRBP role sits within the HR Business Partner team, supporting the Corporate Functions (Finance, Accounting, IT, Infosec and Legal) and Marketing client groups. You'll partner closely with Senior HR Business Partners to deliver a world class day-to-day experience for employees and managers, with a strong focus on employee relations and building the coaching capability of our first-line and mid-level managers. This role will be based in Palo Alto, CA. Onsite 3 days per week. What You'll Do Be an AI-native HRBP, not just an AI user. Question how People work gets done today (manager coaching prep, ER documentation, program rollouts) and bring ideas to redesign the workflow around AI rather than just speeding up the old one. Know where human judgment stays non-negotiable; ER, coaching, and sensitive conversations are never handed off Let data not just anecdotes guide how you coach managers and flag emerging people trends and issues Serve as a trusted, go-to partner for employee relations, helping managers and employees work through workplace concerns, guiding them to the right resolution, and escalating complex or sensitive cases to the Senior HRBP as needed Build the coaching capability of first-line and mid-level managers, helping them grow their own people leadership skills rather than just solving issues for them. Covering organizational health, employee engagement, development, and policy interpretation Partner with and support the Senior HR Business Partner(s) on business-specific people initiatives and roadmap execution Support execution of annual people programs (year-end and mid-year performance reviews, talent reviews, compensation planning, engagement initiatives, succession planning) in partnership with the Senior HRBP Partner with Centers of Excellence (Compensation, Talent Acquisition, Talent & Developm

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Job Description Ripple is growing its Global AML & Sanctions Compliance team and seeks to hire an experienced Due Diligence Specialist. This position will be heavily focused on carrying out due diligence to mitigate regulatory, reputational and sanctions risks associated with Ripple’s institutional clients, counterparties and corporate partners to ensure compliance with Anti-Money Laundering (“AML”), Counter-Terrorist Financing, Economic Sanctions regulations such as the Bank Secrecy Act (“BSA”) and USA PATRIOT Act. You will be part of our growing and agile Global Compliance team and responsible for providing due diligence reviews in support of business units throughout the company. This position reports to the Manager, Global AML & Sanctions Due Diligence. What you’ll do: Carry out the day-to-day corporate due diligence to support Ripple’s global business engagements. Conduct Customer Due Diligence and EDD on prospective customers that onboard to Ripple’s U.S. and non-U.S. wholly owned regulated subsidiaries Conduct Know Your Customer (“KYC”) analysis and risk profiles in accordance with policies and procedures. Conduct watchlist and negative news screening and dispositioning tasks, escalating any items requiring additional attention. Collect, synthesize, and analyze data derived from multiple sources, including publicly available databases and websites

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Billing Quality Analyst is a meticulous and motivated team member dedicated to protecting the accuracy and reliability of Bandwidth's billing operations. As a detail-oriented critical thinker, you'll execute billing cycles, assist with audits, set up accounts and process rate updates under guidance, and resolve billing discrepancies within a complex, multi-platform environment while building expertise across the full billing lifecycle. This role is essential to Bandwidth's billing quality, providing precise execution and oversight across invoice delivery, cycle close, and compliance activities. What You'll Do: Execute assigned portions of the monthly billing cycle across billing platforms, generating invoices, processing manual invoice lines, and escalating billing exceptions to the Team Lead/Manager with clear documentation. Perform billing account setup for new customers and rate updates for contract amendments, interpreting service order forms and rate sheets under guidance to ensure contracted rates are entered accurately and made effective on the correct dates. (Note: scope of manual configuration is decreasing as automated workflows mature.) Assist with monthly SOX compliance audits, completing assigned audit steps, maint

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed—securely. As digital guardians of DoorDash, Deliveroo, and Wolt, we safeguard our systems and the data of our employees, customers, riders, and partners. We defend against emerging cyber threats and embed security into every facet of the business. From building resilient defenses and responding to incidents to empowering teams with security knowledge, we are trusted partners protecting these global brands from the inside out. About the role The Security Operations Centre Specialist offers a unique opportunity to shape our global Security Operations strategy across a global footprint of DoorDash, Deliveroo, and Wolt. This role provides the platform to optimize our technology and AI investments while pioneering new methods to protect our data, people, and partners. As we expand, your specialist capabilities will be essential to our continued success. What you'll be doing Work in a 24/7 Global Security Operations Center, including scheduled night, weekend, and on-call shifts to support high and critical issues. Act as the first line of defense by triaging and investigating real-time alerts involving phishing, malware, network attacks, and privacy incidents within defined SLAs. Serve as the primary point of contact for medium-to-high severity alerts, providing tactical direction and escalating as required. Contribute to security playbooks and assist in developing AI-driven runbooks for automated alert triage. Support wider security incident investigations involving Threat Intelligenc

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions Understand and comply with Citibank policies, standards and procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:</u