Escalation Management Manager Jobs

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

The Service Process Coordinator 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices. Responsibilities: Organizes, records, processes and services the production output of various, basic servicing activities. Works on basic projects under direct supervision. Supports a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Responsible for scanning files into a computer application to validate accuracy while sitting at a desk. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Position requires ability to lift/maneuver 30 lb. bankers boxes and push/pull fully loaded wooden carts. Position requires pulling files or re-filling which requires standing, stooping, bending, stretching for complete 8 hour shifts. Prior work experience in a related job that would provide a goo

The Branch Personal Executive is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Attract and retain new customers and sell financial products Promote and sell financial products such as account, credit cards, insurance, personal loans, investments, among other products; achieve monthly sales goals Complete branch sales and/ or visit clients and previously prospected customers for sales Complete customer retention Select the best course of action from a broad array of defined options, understanding the consequences of each Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Experience in sales of financial products Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Finance Reporting Analyst 2 is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financial transactions, reports and statements in accordance with local regulatory guidelines. Responsibilities: Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting Assist with closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period Facilitate the implementation of procedures and the development of analyses and reports Deliver routine and defined outputs Escalate problems or issues related to transactions, processes, reports, or procedures Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of previous experience preferred Experience in Finance, Financial Services or Accounting Internship preferred Proficient in Microsoft Office with an emphasis on MS Excel Detail oriented Consistently demonstrates clear and concise written and verbal communication skills Educ

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Analyst, Business Operations Overview • The Mastercard Economics Institute (MEI) is an economics lab that drives macroeconomic thought leadership in support of Mastercard’s efforts to build a more inclusive and sustainable digital economy • The Economics Institute was launched in 2020 to analyze macroeconomic trends through the lens of the consumer to deliver tailored and actionable insights on economic issues for customers, partners and policymakers • The Institute is composed of a team of economists and data scientists that utilize & synthesize the anonymized and aggregated data from the Mastercard network together with public data to bring powerful insights to life, in the form of 1:1 presentations, global thought leadership, media participation, and commercial work through the Economics Practice About the role We are seeking a Business Operations Analyst to manage the implementation of MEI’s recurring operational cadence. Reporting to our Manager of Strategy and Operations, you will be responsible for ensuring the flawless execution of our operations processes, as well as escalating opportunities for improvement, and partnering with the Manager of Strategy and Operations to implement improved solutions. In this role, you will: • Manage the MEI calendar for the year, including in

Use Your Power for Purpose Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring customers and patients receive the medicines they need, precisely when they need them. By collaborating with our forward-thinking engineering team, you will contribute to delivering medicines to the world more swiftly by envisioning new possibilities and taking decisive action. The Cyber & Infrastructure Technology Lead Engineer drives and leads the secure, stable, and compliant operation of Digital and Automation infrastructure within the manufacturing environment. The role focuses on leading and owning execution of cybersecurity, network, and infrastructure activities in line with established standards and governance to protect critical digital assets and ensure reliable plant operations. The Team Member performs day‑to‑day operations, lifecycle, and support activities across cybersecurity and network domains owning the reliability and performance of secure, resilient Digital and Automation systems. The role works closely with cross‑functional partners to support secure infrastructure operations, incident response, and continuous improvement at site level. The Cyber & Infrastructure Technology Principal Engineer is recognized as a site Subject Matter Expert (SME), providing guidance and operating independently within defined scope while escalating complex or cross-site topics. What You Will Achieve In this role, you will: Lead cybersecurity regulations and standards application, driving adherence across assigned systems and Identify, assess, and manage cybersecurity and infrastructure risks within defined scope, escalating where required. Drive implementation and effectiveness of approved control strategies and tools to maintain secure and compliant Digital and Automation environments.</li

The Investment Banking Analyst is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Analyst also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients. Responsibilities: Work with senior Corporate & Investment Bank (CIB) officers and professionals and participate in particular client transactions, projects or assignments as the junior member of the Investment Banking team Responsible for organizing and analyzing sophisticated financial data used in client proposals and strategic plans Prepare written recommendations, valuation materials and statistical exhibits for pitches and live deals Conduct economic/financial research Evaluate company’s financial performance compared to overall industry and market trends Build complex financial models for valuation purposes Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Bachelor's degree in Finance or closely related areas of Business Administration Series 7, 79 and 63 licenses within 150 days Consistently demonstrates clear and concise written and

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: Conduct client profile reviews for customer accounts Review all information and documentation ensuring compliance with local regulation and Citi standards Update KYC forms and client profiles according to policy requirements Follow up with clients to ensure information is received before due dates Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in banking operations, preferably in the client account opening and pre-requirements process Education: Bachelor's degree/University degree or equivalent experience El Analista 2 de KYC de AML de cumplimiento es un puesto de nivel intermedio a cargo del control, la gestión, la supervisión y la presentación de informes regulatorios relacionados con Prevención del Lavado de Dinero (Anti-Money Laundering,

The Senior Banker is a senior level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team.The Senior Banker also serves as an intermediary in trading for clients.The overall objective of this role is to act as strategic advisor to our clients by formulating investment strategies and raising capital for clients. Responsibilities: Lead the origination and structuring of complex debt, equity, and capital restructurings Provide sophisticated financial solutions tailored to the clients’ needs, as well as serve as a content provider on market trends Meet revenue and other financial goals by establishing and maintaining a pipeline of episodic deals Ensure proposed client solutions meet or exceed internal risk and return standards, including stringent ethical standards Anticipate future changes in the marketplace Serve as the expert on regulatory, financial and complex strategic issues relating to corporate finance transactions Foster and leverage ongoing global internal and external relationships and recognize and encourage cross-sell opportunities that deliver the Citi franchise Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 15&#43; years of relevant experience Bachelor’s degree in Finance or closely related areas of Business Administ

POSITION SUMMARY: The Mobile Patient Services Specialist (MPSS) plays a vital role in ensuring a seamless, patient-centered testing experience in a mobile, field-based setting. Unlike clinic-based coordinators, the MPSS operates independently across a defined service area, traveling directly to patients to perform blood draws, manage specimen logistics, and coordinate care with internal teams, local lab resources, and vendor partners. This position is responsible for proactively managing patient outreach, scheduling blood draws within required timelines, ensuring specimen integrity, and maintaining accurate documentation across all systems. The ideal candidate is highly organized, self-directed, and comfortable navigating complex logistics with minimal supervision. This is a mobile, field-based position serving patients within a defined geographic service area. Job offer is contingent upon pre-employment requirements and compliance with all applicable regulations. This is a mobile position based in San Antonio, TX Looking at everything we've worked on, here's how it all maps to your layout: PRIMARY RESPONSIBILITIES PHLEBOTOMY SERVICES: Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. PATIENT CARE COORDINATION: Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Contact patients promptly upon order receipt to schedule blood draws within required timeframes, making documented contact attempts and escalating appropriately if no response is received. Arrange phlebotomy support for out-of-radius patients

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . The Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records. You’ll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance. What You’ll Do Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience Suggest improvements to day-to-day billing tools, processes, and workflows Review contracts, rates, and billing terms with guidance to verify customer charges Check billing data, flag discrepancies, and help correct errors Respond to routine customer billing questions and assist with resolving disputes Maintain organized, accurate billing records and supporting documentation Process approved adjustments, credits, and refunds following established procedu

Dawn Aerospace is building scalable space transportation. We're developing advanced spaceflight systems and creating a future where access to space is more frequent, sustainable, and affordable. We're looking for a Supply Chain Coordinator to support the flow of materials, components and hardware through our manufacturing operation. This is not a traditional purchasing or logistics role. You'll work at the centre of an aerospace production environment where traceability, quality, supplier performance and execution matter. About the Role Working closely with Engineering, Manufacturing, Quality and Finance, you'll ensure the right materials are available at the right time while maintaining the standards and records required to build flight hardware. You'll be responsible for: Managing purchase orders and supplier deliveries. Maintaining accurate inventory, material and procurement records. Supporting material traceability, serialisation and configuration control. Monitoring supplier performance and escalating delivery or supply risks. Ensuring part numbers, revisions and manufacturing records remain accurate. Supporting the movement of hardware through production. Identifying opportunities to improve purchasing, inventory and supply chain processes. What We're Looking For We're particularly interested in people who have worked in high-reliability manufacturing environments where quality, traceability and documentation are critical. Ideal backgrounds include: Aerospace Defence Aviation or MRO Electronics manufacturing Medical devices Motorsport Automotive OEMs or Tier 1 suppliers Precision engineering Semiconductor or advanced manufacturing You will likely have: 3+ years' experience in supply chain, procurement, materials planning, inventory control or manufacturing operations. Experience working with ERP/MRP systems. Strong attention to detail and data accuracy. Experience managing controlled documentation, revisions or serialised products. An understanding of traceab

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions Understand and comply with Citibank policies, standards and procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:</u

Trade Surveillance Analysts Location: Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: 3 x Permanent and 2 x 12 month FTC Play a key role in delivering critical Corporate Actions operations that support global financial markets. The Role We're looking for a Analyst to join our Finance, Risk, Regulatory & Financial Crime practice, supporting a leading global financial institution within Trade Surveillance. You'll work within a fast-paced environment where attention to detail, collaboration, and continuous improvement are key to delivering operational excellence. What You'll Do Manage the end-to-end processing of corporate action income events across equity and fixed income products, ensuring accuracy throughout the event lifecycle. Review and reconcile payables, receivables, ex-date, record date and payment date activity while investigating and resolving outstanding claims. Partner with traders, counterparties and internal stakeholders to resolve exceptions, identify P&L impacts and support operational delivery. Identify opportunities to improve controls, enhance processes and contribute to change initiatives alongside project teams. Support mandatory corporate action events and tax reclaim activities while escalating risks or issues where appropriate. What We're Looking For Good understanding of financial markets and products Strong financial background in finance or economics Ability to manage multiple priorities, meet tight deadlines and maintain exceptional attention to detail in a dynamic environment. Strong communication skills with experience building effective relationships across trading desks, operations, counterparties and clients. Good working knowledge of Microsoft Office applications and an understanding of regulatory and operational controls, including CASS. Bonus Points For Experience using Easyway, Gloss or Broadridge BPS. Knowledge of Repo and Securities Lending activities. Experience sup

Threat Hunter / Purple Team Operator SIXGEN's mission is to deliver agile, mission-ready cybersecurity solutions that empower government and critical infrastructure organizations to stay ahead of advanced cyber threats. We combine innovation, deep expertise, and leading technical capabilities to uncover vulnerabilities, protect vital systems, and strengthen operational resilience. POSITION OVERVIEW Position: Mid-Level Threat Hunter / Purple Team Operator Job Type: Full Time Location: Remote with travel to customers and test locations as required Clearance Requirement: Active Top Secret with SCI eligibility Salary Range ; $115-$140K WHAT YOU'LL DO SIXGEN is seeking a mid-level Threat Hunter / Purple Team Operator to identify threats that evade existing detection methods, develop and test hunting hypotheses, and feed findings back into detection engineering. This role will combine remote threat hunting and on-site purple team coordination in direct support of red team engagements to secure systems, strengthen the defenders, and build and validate detection methods that can catch offensive traffic in real time. This role requires comfort working independently through remote hunts as well as the ability to translate adversary tradecraft into defensive guidance. Responsibilities include: Conduct hypothesis-driven and intelligence-led threat hunts across endpoints, networks, and cloud telemetry for several weeks prior to each red team engagement. Analyze logs, alerts, and historical data for indicators of compromise (IOCs), anomalous behavior, and adversary TTPs mapped to the MITRE ATT&CK from partner-provided sources (EDR, SIEM, authentication/identify logs). Document hunt coverage and methodology, findings, detection recommendations, and any confirmed or suspected compromise, escalating immediately if active adversary activity is found. Deliver a threat hunt summary and determine if the customer environment is clear prior to red team assessments. Partner with