Escalation Management Manager Jobs

The Fusion Center Analyst Shift Lead will actively manage and engage in the operational uptime of our robotaxi and test fleet. Primary responsibilities include live troubleshooting of hardware/software issues, interfacing with operators, capturing troubleshooting details in Jira, and reporting back to our Fleet Support Engineering team. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely. As a Fusion Center Analyst Shift Lead, you will lead a team of Fusion Center Analysts to ensure they are meeting our Service Level Agreements (SLA’s) and to Zoox standards. Additionally, you will be responsible for maintaining productivity, quality and safety standards for both the robotaxi and test fleet for all operating hours. Shift/Team Leads at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox. Shift: Monday - Friday, 10am - 6pm In this role, you will: Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals Become knowledge experts on all Zoox platforms Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments Act as a “player/coach” regularly and as the first point of contact to support service escalations Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicl

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a HR Business Partner (or Human Resources Generalist as we like to call it!) to join our Fulfillment Human Resources Team. This individual will report into our HR Manager and will be responsible for supporting core human resource functions and crafting the employee experience . They will also partner closely with the General Manager, Leadership Team, and HR Department to foster a positive and productive work environment. If you’re passionate about making an impact and driving organizational success, we want to hear from you! Role Type: Full-Time, Exempt Location: Columbus, OH (on-site) Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET Base Salary: The expected starting salary for the position is $58,000 to $72,500 within a full position range of $58,000 to $ 87,000 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities: Conduct floor walks, listening sessions, and employee check-ins to maintain a visible, trusted HR presence on the floor. Serve as the primary onsite point of contact for employee concerns, resolving routine issues independently and escalating complex, high-risk, or precedent-setting matters to H

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Employee Relations Specialist (or Human Resources Generalist as we like to call it!) to join our Fulfillment Human Resources Team. This individual will report into our HR Manager and will be responsible for supporting core human resource functions and crafting the employee experience . They will also partner closely with the General Manager, Leadership Team, and HR Department to foster a positive and productive work environment. If you’re passionate about making an impact and driving organizational success, we want to hear from you! Role Type: Full-Time, Exempt Location: Columbus, OH (on-site) Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET Base Salary: The expected starting salary for the position is $58,000 to $72,500 within a full position range of $58,000 to $ 87,000 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities: Conduct floor walks, listening sessions, and employee check-ins to maintain a visible, trusted HR presence on the floor. Serve as the primary onsite point of contact for employee concerns, resolving routine issues independently and escalating complex, high-risk, or precedent-setting ma

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of banking, with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Legal Counsel SE/NO you'll join the Legal team based in Stockholm , reporting to Caroline, Head of Legal, working to make sure products and processes are built on solid, sustainable legal ground as Lunar grows across Sweden and Norway. What will you do? Make sure our consumer-facing terms hold up under Swedish and Norwegian law, that practice matches what we promise in writing, and that the organization knows what these markets require. Review marketing campaigns, ads, and product communications against Swedish and Norwegian marketing rules and financial supervisory guidelines. Handle incoming customer complaints, legal queries, ARN cases (and the Norwegian equivalent, Finansklagenemnda), and first-line consumer credit and collections questions - escalating what needs a senior call. Review and negotiate smaller vendor agreements, NDAs, and partnership contracts in line with established templates and guidelines. Keep legal templates and processes up to date, train the customer support team on frequently asked legal issues, and support Caroline with board secretarial work, from meeting materials to statutory filings with Bolagsverket (and the Norwegian equivalent, Brønnøysundregistrene). What are we looking for in you? A law degree or equivalent legal qualification, with some experience in Swedish consumer, financial services, and/or marketing law - ideally gained in-house at a bank or fintech, or at a law firm advising clients in financial services. Norwegian leg

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As a Senior Analyst, Travel & Expense, you will run the day-to-day financial controls, audit program, and executive reporting behind Anthropic's T&E function. T&E touches every employee, every legal entity, and every executive, and it runs on Navan, Brex, and negotiated supplier agreements. Spend and transaction volume have grown several-fold in the past six quarters, and the controls need to scale to meet a public-company standard. You will report to the Head of Travel & Expense in Finance Operations and work daily with Accounting, Tax, Payroll, Talent, Security, Legal, Finance Systems and Administrative Business Partners. Responsibilities Controls & SOX Compliance Own the day-to-day operation of key T&E controls, including approvals, card issuance and spend limits, segregation of duties, and policy exceptions, within the control framework set by the Head of T&E, who owns the overall T&E process Maintain the T&E process narratives and risk and control matrix, and keep them current as systems and policies change Ensure correct GL coding and complete, accurate month-end reconciliations across Navan, Brex, and Workday, and support close, flux analysis, and accruals Act as the preparer for T&E controls and the day-to-day contact for internal and external auditors: gather and retain evidence, support walkthroughs and sample requests, and track remediation, escalating significant issues to the Head of T&E International Expansion Controls Set up and maintain entity-level coding and approval flows in Brex and Navan as new legal entities and countries come online Document and operatio

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Key Responsibilities Strategic Programs, Cost Savings & Execution Lead and enable cross-functional programs that deliver measurable cost savings, productivity improvement, and priority business outcomes. Establish disciplined governance for savings opportunities, program milestones, ownership, risks, dependencies, and closure plans to ensure strong leadership visibility and accountability. Translate strategic priorities into executable workplans, measurable deliverables, and timely decisions across technical, operational, and business stakeholders. Supplier Engagement, Scale & Capacity Readiness Support strategic supplier engagement by coordinating executive-level forums, preparing agendas and materials, tracking commitments, and ensuring timely follow-through across internal and external stakeholders. Coordinate scale and capacity readiness programs by consolidating inputs, identifying execution gaps, aligning stakeholders, and escalating risks or decisions as required. Prepare concise, leadership-ready updates on supplier engagement progress, capacity readiness, dependenci

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the first point of contact for our Technical Support team, the Customer Services Specialist will orchestrate the flow of inbound inquiries to ensure our global customers receive immediate, world-class assistance. You will bridge the gap between complex technical issues and rapid resolution by strategically routing requests and managing the lifecycle of support tickets. By collaborating closely with Support Engineers and Managers, you ensure that every Everpure customer feels heard and supported during critical moments. WHAT YOU’LL DO Orchestrate Incident Flow: Direct all incoming support requests across phone, email, and the Everpure portal to the appropriate engineers, ensuring high-priority issues are addressed immediately to minimize customer downtime. Manage Lifecycle Communications: Drive customer satisfaction by providing proactive status updates on open tickets, ensuring transparency and setting clear expectations for resolution timelines. Monitor Service Health: Audit the support queue by severity and priority to ensure no case falls behind, escalating critical or aging issues to Support Leadership to maintain our stringent Service Level Agreements (SLAs). Drive Operational Intelligence: Perform targeted statistical analysis on recurring support trends to help the engineering team identify root causes and improve the long-term stability of the Everpure Platform. WHAT YOU BRING Experience: A

Summary Shift Timings 12:30 PM IST Shift The Junior Web Developer plays a key role in maintaining and enhancing showpad.com and the marketing web stack. This role involves building pages, fixing bugs, and conducting quality assurance (QA) to ensure all changes are robust before going live. Reporting to the Lead Web Developer, this position is essential for the seamless execution of web development tasks and encourages growth towards greater independence within defined workstreams. Responsibilities Build and update web pages, templates, landing pages, and manage gated content using existing CMS and component libraries. Fix bugs and work on tickets as assigned by the Lead Web Developer, adhering to a defined ticket backlog. Implement front-end changes for A/B testing and other experiments as instructed. Conduct thorough QA on all pages and changes before publishing, ensuring functionality, responsiveness, and accessibility. Verify tracking and tag implementation on new pages according to the Lead's specifications before publishing. Collaborate with the development agency to address assigned tasks, maintaining standards and priorities set by the Lead. Document workstreams and promptly flag anomalies, bugs, or potential regressions to the Lead. Support marketing teams using self-serve page-building tools within established guidelines, escalating issues as needed. Required Skills & Experience 2 to 4+ years of experience in building and maintaining marketing websites. Proficiency in WordPress, including page building, ACF fields, and basic troubleshooting. Experience with Next.js/React and proficiency in JavaScript/TypeScript for implementing changes. Strong understanding of HTML, CSS with Tailwind, and JavaScript for working with existing components. Familiarity with Google Tag Manager for tag implementation and verification. Experience with Git/GitHub workflows, including branches and pull requests. Attention to detail and a strong sense of ownership regarding QA pr

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm is seeking a Compliance Manager to own compliance advisory for the Affirm Card program. You'll make independent, risk-based calls across card marketing, onboarding, disputes, and remediation, partnering with Product, Engineering, and Operations to ship card features that are compliant and built to last. What you'll do Own end-to-end compliance advisory for the Affirm Card program, including card marketing, checkout, onboarding, wallets (Apple Pay, Google Pay), disputes, and servicing, partnering directly with Product, Engineering, and Operations throughout the development lifecycle Bring an appetite for the unknown: much of what we build on Card is genuinely new and without precedent, and you take on that ambiguity rather than wait for a playbook Apply sound judgment under EFTA (Reg E), TILA (Reg Z)/CARD Act, UDAAP, to navigate novel regulatory questions, escalating only where it's genuinely warranted Review and approve Affirm Card marketing, disclosures, and UX to ensure compliance with regulatory requirements and consistency with consumer protection standards Lead root-cause analysis and remediation for Card compliance issues (e.g., disputes, adverse action notices, declines) through to sustainable closure, prioritizing durable fixes over one-off patche

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm is seeking a Compliance Manager to own compliance advisory for the Affirm Card program. You'll make independent, risk-based calls across card marketing, onboarding, disputes, and remediation, partnering with Product, Engineering, and Operations to ship card features that are compliant and built to last. What you'll do Own end-to-end compliance advisory for the Affirm Card program, including card marketing, checkout, onboarding, wallets (Apple Pay, Google Pay), disputes, and servicing, partnering directly with Product, Engineering, and Operations throughout the development lifecycle Bring an appetite for the unknown: much of what we build on Card is genuinely new and without precedent, and you take on that ambiguity rather than wait for a playbook Apply sound judgment under EFTA (Reg E), TILA (Reg Z)/CARD Act, UDAAP, to navigate novel regulatory questions, escalating only where it's genuinely warranted Review and approve Affirm Card marketing, disclosures, and UX to ensure compliance with regulatory requirements and consistency with consumer protection standards Lead root-cause analysis and remediation for Card compliance issues (e.g., disputes, adverse action notices, declines) through to sustainable closure, prioritizing durable fixes over one-off patche

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Payroll Analyst supports accurate, timely, and compliant payroll delivery for Jamf's U.S. workforce while assisting with payroll processing for Jamf's international workforce. This role processes payroll and standard tax filings under established procedures, supports international payroll vendors on day-to-day matters, and escalates complex or novel tax and compliance issues to senior payroll staff. What you can expect to do in this role: Process semimonthly U.S. payroll — wages, deductions, benefits, and garnishments — across multiple states in Workday, following established payroll procedures. Support U.S. payroll tax compliance by preparing standard federal, state, and local tax filings (Forms 941, 940, W-2, and W-3) for review, and assist with reconciling tax liabilities against the general ledger. Research routine payroll tax notices and agency correspondence, escalating complex or novel issues to senior payroll or tax staff. Support year-end processing, including W-2 preparation and reconciliation. Support payroll processing for Jamf employees outside the U.S. by coordinating with in-country payroll providers on day-to-day pay accuracy and timeliness. Serve as a day-to-day point of contact for assigned international payroll vendors, flagging discrepancies for review before disbursement. Process and audit garnishments, levies, and voluntary deductions in compliance with applicable law. Coordina

Here’s a summary of the role: Every enterprise deal reaches the moment where someone in security says “prove it.” You’re the person who answers — quickly, accurately, and with the evidence to back it up. As an Analyst II on our Trust & Assurance team, you’ll own a live queue of security questionnaires, third-party due diligence assessments, RFP security sections and customer assurance requests. You’ll draft at speed using AI-assisted response tooling, then verify every answer against our approved answer library, current SOC 2 and ISO 27001 certifications and the underlying evidence before it leaves your hands. Accuracy is the whole game here: a wrong answer in a customer questionnaire is a commitment we didn’t mean to make. The best part is that you won’t just work the queue — you’ll shrink it. Every recurring question you turn into a published answer on our trust site is a ticket that never comes back. If you’ve spent two to four years in security GRC, compliance, IT audit or customer assurance, you’re precise under volume, and you like being measured on turnaround time and first-pass accuracy, you’ll do well here. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own a high-volume queue of security questionnaires, due diligence assessments, RFP security sections and assurance requests, delivering accurate responses within SLA. Use AI-assisted response tooling to draft at speed, then verify every answer against the approved answer library, current certifications and underlying evidence before it goes out. Triage and route incoming requests using established playbooks — resolving the routine independently and escalating anything novel, contractual or architecturally complex. Maintain and expand the answer library by adding approved answers, retiring stale ones and flagging inconsistencies, so the same question never has to be researched twice. Build out trust site and customer-facing content, and show commercial teams how to

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. At Micron in Boise, ID, we are investing $15 billion in semiconductor manufacturing, a historic initiative. As a global leader in memory and storage innovation, we drive information into intelligence that encourages the world to learn, communicate, and progress faster than before. We are looking for hardworking individuals to join our expansion team and contribute to growth and innovation in the semiconductor industry. As a High-Volume Manufacturing Shift Process Engineer, you will be a part of a world-class team supporting our critical high-volume manufacturing ramp. In this role you will drive operational excellence, maintain process stability, improve yield, and increase manufacturing output. Collaborating with equipment engineers, shift operations teams, process owners to quickly resolve issues, you will also help implement continuous improvements and ensure manufacturing goals are met safely and efficiently. This is a shift position rotating 3-4 days off a week. Responsibilities: Monitor and optimize manufacturing processes to improve yield, quality, efficiency, and overall equipment efficiency while supporting area benchmarks and wafer output goals. Analyze process performance using Statistical Process Control (SPC), Fault Detection and Classification (FDC), Design of Experiments (DOE), and other engineering methodologies to identify trends, resolve excursions, and drive detailed problem solving. Lead issue resolution activities by identifying, escalating, and addressing process

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role Please note: This is a three-month contract position requiring 40 hours per week. Snorkel AI is seeking a detail-oriented Payments Operations Associate to support the compensation lifecycle for a broad and growing network of Expert Contributors who power our LLM data development efforts. You'll be the front line for expert support - investigating and resolving contributor payment issues and discrepancies with clarity, professionalism, and technical rigor. You'll sit at the intersection of data operations, finance, product, and program teams, working within complex pay structures that include quality-based incentives. This is a great opportunity for a detail-driven, technically capable operator with a customer-support mindset to join a fast-moving team at the forefront of AI data development. Main Responsibilities Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues, discrepancies, and disputes. Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures; flagging errors or inconsistencies Resolve contributor’s pay disputes with clear, professional communication, escalating complex or sensitive issues as needed. Build and maintain SQL queries, scripts, automations and payment audit dashboards to speed up ticket investigation and reduce manual, repetitive work. Collaborate with Delivery, Operations, Fin

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy. Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager. Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities. Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM f