Incident Management Engineer Jobs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Broad knowledge and experience in: Expertise in the field of Data Engineering, Business Intelligence, and Advanced Analytics. Supporting, and maintaining ETL/ELT processes using SSIS, Snowflake, and cloud-native data integration technologies. Proficient in writing advanced SQL queries in both SQLServer and Snowflake. Proficient in debugging ETL packages. Good knowledge of databases, data warehousing, dimensional data modeling, and data governance practices. Familiarity with cloud-based systems for data engineering, especially Google Cloud Platform (GCP) and BigQuery. Experience with workload automation, job scheduling, and monitoring tools such as Active Batch & RMJ. Supporting Business enterprise data pipelines and ensuring data availability, reliability, and performance. Experience in production support, handling incidents, identifying root causes, and resolving problems. Knowledge of building APIs and integrating data across multiple applications and platforms. Experience with Agile development methodologies and DevOps practices. Resolving transformation requirements and developing processes to bring structured and unstructured data from source systems into target data models. Working with Data Engineers, Data Scientists, and Business teams to support data quality, data preparation, and analytical workloads. <li

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts. This is a 3rd Shift Overnight Position Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd Shift and hold over if needed. Responsibilities for Field Operations Managers include but are not limited to: • Train team members in customer service, and complete quality assurance and compliance procedures and documentation. • Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation. • Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations. • Respond to any escalated security issues or emergency situations appropriately. • Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends. • Work a flexible schedule to meet the

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Detection Engineering is responsible for designing, developing, and maintaining high-fidelity detection logic across enterprise security platforms. This role focuses on proactive threat detection, automation-first practices, and continuous improvement of detection coverage and accuracy, supporting the WPP SOC transformation into an Autonomic Security Operations model. What you'll be doing: Develop, test, and maintain detection rules and logic across SIEM, EDR, NDR, and cloud-native platforms. Regularly review and enhance detection logic to improve accuracy, reduce noise, and align with evolving threats. Work with wider WPP engineering teams to ensure high-quality, normalized telemetry for effective detection. Automate detection rule deployment, QA, and version control using scripting and CI/CD pipelines. Root Cause Analysis (RCA) Conduct RCA on missed detections, delayed responses, and high-severity incidents. Identify technical and process-level causes of detection failures or inefficiencies. Drive corrective actions based on RCA outcomes (e.g., rule improvements,

About the role Chime’s Cards org is hiring an engineer to help scale and evolve Cards portfolio. In this role, you’ll dive into high-impact projects across our service architecture, collaborating with product, risk, and design partners to deliver resilient, secure systems. While your focus will be backend, we're looking for someone who’s excited to roll up their sleeves and contribute wherever it’s needed most to move the team forward In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a production environment at scale Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams Proven experience with Ruby on Rails or comparable frameworks Experience with transactional databases and caching systems Deep understanding of architectural patterns for large-scale web applicat

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment. WHAT YOU'LL DO Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes. Lead Production Resolution: Take ownership of active production incidents, coordi

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a product-minded engineer who wants to build and improve products that sit at the center of the core driver experience. Products you drive will solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. Responsibilities: Design and implement backend features end-to-end with clear ownership, delivering well-scoped work from technical design through to production with moderate guidance from senior engineers Write clean, reliable, well-tested code that meets team standards and holds up in code review Participate actively in code reviews, giving specific and constructive feedback while continuing to develop your own review instincts Debug and resolve issues across backend services including performance bottlenecks, reliability problems, and data integrity issues Collaborate with product managers, designers, and partner engineering teams to clarify requirements and surface technical constraints early Contribute to technical discussions and help evaluate implementation approaches for new features Write unit and integration tests for your own code and develop familiarity with the team's broader testing and observability practices Address technical debt and make incremental improvements to existing services as part of regular development work Participate in on-call rotations, respond to production incidents, and support teammates in mitigating custome

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations . In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-e

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Ever wonder who makes sure a Magic: The Gathering account signup, a Nerf promotion, and a Hasbro Pulse pre-order all handle a player's data the right way? That's this team — and this role is at the center of it! Hasbro's Global Privacy team supports the whole company! We make sure our games, websites, and products handle the personal data of players, employees, and fans responsibly, wherever they are. We're hiring a Privacy Paralegal to own the day-to-day operations of that program. This is a hands-on role with a lot of ownership. You will be the primary contact for most internal teams when they have privacy questions. You will develop processes that help a small team support a large company. This role is currently based at our Renton, WA or Boston, MA office and requires onsite work 3 days per week, currently Tuesday - Thursday. What You Will Do as a Privacy Paralegal: Build and refine how privacy incidents and inquiries get reported, sorted, and prioritized and be the first point of contact for the rest of the business. Work with Legal, Marketing, Central Technology, and Privacy Operations on technology compliance. This includes consistent classification of data collection purposes across many sites and products. Collaborate with Privacy Operations to maintain up-to-date data maps and records of processing activities, and to handle the privacy tech stack — including consent tooling, request workflows, and assessment intake — as products, vendors, and teams evolve. Sit down with engineering, web development, and marketing t

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is seeking a Senior Security Engineer to design, implement, and operate enterprise Data Loss Prevention and Secure Access Service Edge capabilities. The role will reduce data exfiltration risk, enable secure access to web, SaaS, private applications, and cloud services, and improve security coverage. You will be a senior individual contributor and subject matter expert, within the Enterprise Security team and will closely partner with IT, Network Engineering, Legal, Privacy, Compliance, and application owners. Success requires hands-on engineering, design, operational ownership, and clear risk communication. A day in the life (Responsibilities) Data Loss Prevention Engineering Own the DLP engineering roadmap and control lifecycle, from requirements and architecture through proof of concept, testing, phased deployment, tuning, operations, and continuous improvement. Design and operate controls for sensitive data across managed endpoints, email, web and network channels, SaaS and collaboration applications, cloud environments, and data repositories. Build and maintain data discovery and classification logic using sensitive information types, regular expressions, data matching, document fingerprinting, OCR, and machine learning where appropriate. Translate requirements into precise policies and response actions with documented exceptions. Establish safe policy rollout practices with test cases, pilot groups, change control, user impact analysis, exception review, and measurable acceptance criteria. Triage and investigate DLP alerts and incidents, determine root cause and business context, coordinate containment and remediation, and reduce false positives without weakening protection. Integrate DLP with SASE services, SIEM/SOAR platforms, MDM, ticketing systems, data classif

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Platform Observability & Analytics runs the infrastructure that tells Elastic the truth about its own platform. The observability clusters show Cloud engineers how production is behaving right now, and the analytics pipelines show the business how the platform and the products get used over time. This role sits on the observability side. We run 200+ hosted deployments across every supported cloud region, ingesting logs, metrics and traces for all of Elastic Cloud, plus the SLA and SLO monitoring for ESS and Serverless. When Cloud engineering needs to know what production is doing, they're looking at something we run. What You Will Be Doing Owning end-to-end delivery of moderate-to-high complexity projects on the team’s roadmap , with minimal day-to-day direction. Operating and hardening shared Elastic Cloud infrastructure (ECH, ECE, and ECK) as Infrastructure as Code – writing and reviewing the Terraform, Python, and Go that other engineers depend on. Carrying a 24/7 on-call rotation: responding to incidents, driving them to resolution, and writing clear RCAs/postmortems that lead to lasting fixes rather than repeat pages. Reviewing others’ code and designs, and being a trusted second set of eyes on production changes to critical infrastructure. Mentoring less experienced engineers, and proactively raising risks, ideas