It Ops Engineer Jobs

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Responsibilities, but not limited to Install, upgrade database systems, apply patches and implement changes when required. Diagnose and resolve database errors ensuring high availability of database systems. Manage databases access, backups and ensure compliance with database and security standards. Perform changes to critical databases related to manufacturing and engineering. Support incident, request, change, and problem management tasks associated with database operations. Ensure SLA for incidents and service requests are met with high quality of work. Ensure critical metrics, such as breach case target, MTTR and first level resolution target are met. Provide oncall support, including outside of office hours. Perform business continuity planning and capacity forecast for database systems Plan, execute, and validate disaster recovery exercises, failover testing, and recovery procedures to ensure business continuity readiness. Collaborate with site customers on new database requirements, problem resolution and data flow requests. Performance tuning of databases to ensure high performance and availability. Monitor database performance proactively and perform analysis of cases to

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. At Smartsheet, we're scaling our India Global Capability Centre, and we're hiring a Senior Manager to lead IT End User Services in a Mac-first environment. You'll sit at the center of our AI and automation strategy for the service desk, leading two teams: Security & Desktop Systems, who pair Service Desk support with first-line security triage, and IT Automation, who build the AI agents and workflows that make that work faster. You'll decide where agents, deterministic automation, and people each belong, and own your teams' performance against SLAs and quality targets. You'll partner daily with our US IT leadership, aligning on standards and sharing what works. For the right candidate, there is a clear path to Director within 12-18 months as we continue to scale the India GCC. A note on the role: This is a hands-on leadership role, though not a hands-on-every-day one. You'll stay close enough to the technology to prototype, review, and debug alongside your engineers, and to step in when the team is stretched or something breaks. If you want to lead from a distance, this isn't the right fit. If you want to lead from credibility, it is. You Will AI & Automation Strategy Own the AI and automation strategy for the service desk, lead the IT Automation Engineers in delivering it, and decide which workflows suit AI agents, deterministic automation, or people Identify high-volume, repetitive Tier 1 work, prioritise it by impact, and ensure it is automated and measured Apply AI where it meaningfully reduces toil (e.g. int

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform. Because Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key Responsibilities IT Operations and Support Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path). Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling. Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation p

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. In this role, your primary focus will be on Linux technologies as well as VMware/Nutanix and UCS/Dell hardware Platforms. This role helps define and implement Linux Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment with AI Code Assist, while maintaining operational excellence in multiple world class Data Center environments.​ Responsibilities and Tasks: Provide day to day technology directions and operations within Infrastructure of Cisco/Dell Server, Linux and VMware platform IT Incident and Request handling and management within service level agreement Maintain IT operations by monitoring of system performance metrics and proactive actions Site expansion and global project execution Propose system or architectural design to improve performance, high availability, scalability and disaster recovery by innovative technologies and roadmap management oncall operational support and escalation Recommended qualifications include (but are not limited to): Recommend English ability of TOEIC higher than 550 grades Major in Computer Science, Information Engineering, Information Management, or related fields Familiarity in programming skills such as Linux shell or Python, produce code with AI assisted Experiences and skills in data analysis tool such as Splunk Experiences and skills in system infrastructure architecture is a plus e.g. VMWare/Nutanix

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac Home Loan Mortgage Corporation’s goal is to make homeownership and rental housing more accessible and affordable. Our mission to provide liquidity, stability, and affordability to the U.S. housing market in all economic conditions extends to all communities from coast to coast. The Enterprise Operations & Technology (EO&T) Risk Governance Team provides risk management support to maturing the EO&T division’s model risk governance process, third-party vendor risk governance activities, and the enterprise-wide adoption of AI risk governance framework and. We work closely with all three lines of defense, and business partners on a series of risk governance and reduction activities. Our Impact: Support the end-to-end process for enterprise‑wide Artificial Intelligence (AI) solution and GenAI use case intake, and inventory process Support critical third-party vendor risk management activities Develop, enhance, and maintain critical technology solutions to support corporate-wide AI adoptions Execute risk mitigant processes to promote responsible AI usage and governance Prepare management reporting related to AI and 3rd party risk management Facilitate processes for continuous monitoring and reporting of compliance with regulatory and standard requirements Your Impact: Support day-to-day operations including AI solution and use case intake activities, stakeholder support, anomaly resolution Support the development and enhancement of divisional model governa

IT Risk Senior - AI and 3rd Party Risk Governance — McLean, VA. Apply via Workday.

About the opportunity We are seeking an Internal IT Auditor to conduct the full IT audit cycle, ensuring operational effectiveness, reliability, and regulatory compliance across our internal IT environments and critical ICT third-party ecosystems. Our Internal Audit team provides independent assurance over risk and control management, and follows proactive risk mitigation and robust governance to safeguard our digital banking environment. This is a unique opportunity to play a pivotal role in shaping our IT resilience, where you will engage directly with internal architecture teams and critical external vendors to navigate the evolving landscape of digital banking and European financial regulations. In this role, you will: Execute the full audit cycle: Perform comprehensive risk and control management over IT operations to ensure effectiveness, reliability, and adherence to established professional and regulatory standards. Audit critical ICT services & vendors: Lead audits of third-party vendors, outsourced service providers, and cloud infrastructures, evaluating their control environments and how internal processes govern these external services. Analyze data and IT processes: Obtain and evaluate documentation, flowcharts, and data using data-driven audit approaches for system development, IT security, and vendor management. Deliver impactful reporting: Prepare detailed Internal Audit reports that translate complex technical findings into business-relevant insights and actionable recommendations for senior management. Drive continuous improvement: Continuously monitor the IT and ICT vendor risk landscape, facilitate alignment discussions, and advise management on best practices and risk remediation actions. What you need to be successful: 6 years of significant experience functioning as an Internal IT Auditor at an international company within a regulated environment (preferably a bank, financial institution, fintech, or an audit/consulting firm). Holding prof

About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role We’re looking for a Developer to join our Internal IT team and help us scale the impact we have across the company. Over the past two years, teams across HR, Finance, Legal, Sales, Growth, and Admin have built and shipped their own internal tools — most of them initiated by non-engineering colleagues using AI coding tools, with light support from IT. It’s worked well, but our capacity to support this is now the bottleneck. This role exists to fix that. Roughly half your time will go to building and maintaining internal systems yourself, and the other half to being the technical backstop for colleagues building their own tools — stepping in where they get stuck, and turning “it works” into “it’s production-ready.” We expect this role’s output to be produced largely through AI coding agents. We’re not looking for someone who has tried an AI tool — we’re looking for someone whose day-to-day work has already been reshaped by one. Responsibilities Build and maintain internal systems and automation tools used across the company, deployed primarily on GCP (Cloud Run, Cloud Functions, Firestore, Cloud SQL) Integrate internal and external APIs (Google Workspace, Slack, Jira, Salesforce, etc.) and maintain tools already in production Act as the technical point of contact for non-engineering teams building their own tools — helping with deployment, permissions, databases, API integration, performance, and error handling Review colleagues’ code, flag risks, and turn prototypes or one-off scripts into maintainable systems Build a

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees. As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office. While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves. This is a hybrid role based out of our San Francisco or New York office, following our standard policy of three days per week in-person to ensure our physical office and AV systems remain high-performing and reliable. RESPONSIBILITIES Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services Own the IT onboarding experience for new employees — from laptop setup

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Come join our outstanding Internal Audit team at Freddie Mac! Our Information Technology audit team is part of the Internal Audit Division and provides independent assurance over how Information, Technology, Resiliency, and Data Risk is handled at Freddie Mac. If this sounds exciting to you, read on! Our Impact: Members on our team are highly skilled audit, risk management, and/or technology professionals with a proven track record of providing valuable audit and advisory services to Freddie Mac. The team plays a meaningful role in crafting our approach to leading Information, Technology, Resiliency, and Data risk by providing independent, objective, and value-added assurance of risk management, governance, and controls. Your Impact: The IT Audit Professional will focus on completing audit, advisory, and issue remediation validation services and is passionate about Information & Technology risk. This can cover multiple areas from reviewing Freddie Mac’s core business processes to working on audits about core Information Technology General Controls. As part of the Third Line of Defense the candidate will work closely with risk partners in the Second Line of Defense and practitioners in the First Line of Defense in both the lines of business and Information Technology. Qualifications: 2-4 years of progressive experience

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Enterprise Operations & Technology (EO&T) Risk Governance Team provides risk management support to the maturing of EO&T division’s model risk governance process and the enterprise-wide adoption of AI risk governance framework. We work closely with all three lines of defense, and business partners on a series of risk governance and reduction activities. Our Impact: Develop and operationalize scalable model governance processes within EO&T division to promote effective model governance compliant with regulatory requirements Execute risk mitigation processes to ensure compliance with model governance requirements Develop and deliver management reporting and insights to stakeholders on the model governance and compliance programs Facilitate continuous monitoring, reporting, and improvement of compliance with regulatory and corporate requirements Your Impact: Lead the development, implementation, and continuous improvement of model governance operating processes Lead AI Clearinghouse operations and strategic initiatives, including AI solutions and use case intake governance, stakeholder support, anomaly resolution, management reporting, and platform enhancement Partner with cross-functional stakeholders to enhance and implement platform and tool enhancements and operational improvements Drive process automation initiatives to improve operational efficiency and scalability Lead and support operational control testing

IT Risk Tech Lead - AI and Model Risk Governance — McLean, VA. Apply via Workday.

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. What you’ll achieve Provide in-person support for users in the IT Lounge Respond to user requests via standard support tools like chat and ticketing systems Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc Participate in the IT on-boarding experience and IT welcome sessions Manage system access for Asana’s users Deploy and support software to end-users Help to maintain functionality in conference rooms and all-hands spaces Manage hardware and software inventory About you Experience in IT support roles that includes Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks. Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc Experience with being part of a distributed team, whose main HQ might be in another location Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar A positive, service-oriented attitude Solid problem solving skills Ability to lift heavy equipment (50+ pounds) as needed What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you fo

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. Some of the main responsibilities of this position include: Imaging laptops/desktops, installing software, packing, and prepping for shipping. Receiving equipment and assisting with data recovery. Perform Inventory management duties such as updating ServiceNow Hardware Asset Management (HAM) and QuickBase. Distributed desktop support. Desktop and infrastructure maintenance. Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned. Facilitate communication amongst customers, team members, and other AIS areas. Supports and tests IT Technology and provides feedback to appropriate AIS Units. Participating in research of nonstandard product solutions to meet customer needs. Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Rea

About the Team: The IT Project Technology Lead is a strategic professional at the intersection of technology leadership and business impact — a recognized subject matter authority who brings both depth of expertise and the foresight to shape directional decisions that extend well beyond their immediate domain. This is not a role for those who simply manage tasks; it is a role for those who understand how technology, people, and process converge to drive transformation at scale. At Citi, where every system and solution ultimately serves hundreds of millions of customers across more than 160 countries, this individual operates at a level where their technical judgment carries real organizational weight. The successful candidate will work alongside senior project staff, technology architects, infrastructure teams, and client-facing leadership to ensure that complex, high-impact initiatives are delivered with precision, clarity, and strategic intent. They will influence functional decisions through trusted counsel, champion process improvements that raise the performance bar, and serve as a guide and mentor to the analysts and practitioners who look to them for direction. Their work does not stop at execution — it shapes how Citi's technology landscape evolves, how risk is managed with integrity, and how the organization positions itself to meet the demands of an ever-changing global financial environment. Responsibilities: Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. Interfaces with senior project staff and client senior management teams regarding status of projects. Recommends and oversees process improvements. Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry s