Manager Solutions Engineering Jobs

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with Ensure successful onboarding of new Support Engineers Help triage Support Engineering queues and work with Product and Engineering on urgent matters Review and help prioritize Support Engineering escalations, and follow up with customers in Korea Dispatch customer requests throughout the day as part of a queue rotation schedule Oversee demo training and assist in demo certification Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers Build out documentation and knowledge base articles for a variety of technologies Who You Are: Passionate about people management and/or mentorship with minimum 3 years of experience leading a team Curious, self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Business or native-level fluency in English and Korean (

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's ok

FEQ227R207 As a Field Engineering Manager, you will lead a talented team of technical pre-sales Solutions Architects and Solutions Engineers based in France. You’ll play a key leadership role at the intersection of technology and business, helping our teams design value-based solutions and drive growth through effective collaboration with Sales. You’ll coach your team to communicate complex ideas clearly, support strategic sales cycles, and build strong partnerships with customers and stakeholders across large organisations. The impact you will have: Lead, mentor, and develop a high-performing pre-sales team in France. Foster an inclusive and collaborative culture that reflects Databricks’ values of customer obsession, teamwork, and diversity. Partner with Sales to drive growth through solution- and value-based selling. Enhance team effectiveness by establishing best practices that improve efficiency and focus on business impact. Build trusted relationships with customer executives and strategic partners. Collaborate across teams—including Marketing, Sales, and Services—to ensure seamless implementation and customer success. Represent Databricks as part of the regional leadership team and contribute to building our brand and presence in the market. What we look for: Proven experience managing technical teams in Big Data, Cloud, or SaaS environments. A track record of leading, mentoring, and scaling pre-sales or technical field organisations. Understanding of consumption-based business models. Ability to collaborate effectively with Sales and other cross-functional leaders. Strong communication and interpersonal skills—fluent in English and native-level French. Technical background in Data Engineering, Databases, or Data Science (consulting experience is a plus). Passion for data, AI, and cloud technologies and the ability to articulate their business value clearly. Note: Location for the role is in Paris (i.e. within commutable distance). #LI-hybrid About Databricks

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Grid Service and Platform Engineering team is looking for a highly motivated and collaborative Software Engineering Manager. This role involves leading the engineering of mission-critical, tier 0 service infrastructure, the foundational data platform that powers Smartsheet at scale. You will oversee services that handle millions requests per day, operate at 99.999% availability, and deliver low-latency, high-throughput performance for millions of customers worldwide. We are an agile team that operates iteratively, focused on building high-quality software and adhering to rigorous operational best practices across complex, cross-functional distributed systems. This full-time position reports to the Director, Engineering and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Manage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on daily. Own and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team culture. Help architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under load. Guide and mentor engineers on distributed systems architecture, scalability patterns, and platform best pr

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If

(FEQ427R544) Role Summary As a Field Engineering Manager, you will lead a high-performing team of technical pre-sales Solutions Architects (SAs) dedicated to enterprise Named Accounts across the Benelux region. You will operate at the intersection of deep technology and business strategy, driving platform adoption and enterprise AI initiatives. As a technically credible coach and AI builder , you will spend meaningful time in the field (~30-40%) partnering with customer executives and internal Sales counterparts. You will lead by example to instil an AI-Builder Mindset across your team, establish rigorous operational inspection cadences, coach SAs through complex architecture designs without taking the pen, and decisively build an elite pre-sales organisation. The Impact You Will Have Build & Scale Elite Teams: Hire, mentor, and retain exceptional Solutions Engineers/Architects in the Benelux region, establishing high standards for technical excellence, inclusive leadership, and decisive performance management. Drive AI Adoption & Capabilities: Lead by example as an AI practitioner, embedding AI tools into team workflows and driving scalable capability across the organisation. Act as a Customer Advisor: Build trusted relationships with C-level and senior technical executives across customer accounts. Translate complex platform capabilities into measurable business ROI (e.g., predictive maintenance, yield optimisation, supply chain resilience). Drive Operational Execution: Co-own regional consumption and growth targets with Sales partners. Maintain rigorous inspection cadences across pipeline health, technical validation, and account strategy. Technically Coach the Field: Serve as an architectural sounding board for your team. Diagnose platform designs, spot failure modes in distributed systems or AI infrastructure, and coach SAs to refine architectures independently. Expand Benelux Presence: Serve as a key regional leader helping build Databricks' brand and

CSQ427R268 You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' largest Financial Services customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio anchor a strategic vertical for Databricks, and your team's work directly determines how quickly Data and AI transforms how they do business. As a DSA Manager you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time. The DSAs you lead are senior technical talent, drawn from principal-level solution architecture, top-tier consulting, or senior engineering backgrounds. Hiring, coaching, and growing this team is the heart of the job. The impact you will have: Hire, coach, and develop a high-performing DSA team. Own career growth, calibrated performance management, and individual development plans. Own capacity planning and investment forecasting across the FINS portfolio. Defend investment decisions with data, alongside sales and field leadership. Partner with Sales, Pre-Sales, Professional Services, and Systems Integrator partners to accelerate use case delivery and reduce customer risk. Drive measurable customer outcomes: use-case throughput, time-to-production, consumption growth, and renewal rates. Forecast each across your portfolio. Bring a programmatic approach to running the business. Build the systems, operating cadences, and playbooks that scale the DSA practice. Shape and promote the value proposition of the DSA role with our internal partners and our customers. Wha

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager - Process Engineering leads high-impact process improvement and Business Process Management (BPM) initiatives across Information Security and Technology Solutions (ISTS). This role is accountable for enabling operational excellence by designing, standardizing, improving, and governing ISTS processes using agentic workflows, Lean Six Sigma, and Business Process Management disciplines. The Manager- Process Engineering serves as both a delivery leader and capability builder, ensuring that ISTS has well-documented, measurable, and continuously improving processes with clear ownership, performance indicators, and controls. This role partners closely with technology tower leaders, Experience Owners, Process Owners, and risk, security, and compliance stakeholders to reduce operational friction, increase capacity, mitigate risk, and strengthen enterprise controls. Key Responsibilities: Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑funct

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manager, Manufacturing Engineering owns the manufacturing engineering function across Hyliion's Cedar Park, TX headquarters and primary production site and its Milford, OH R&D operations. The role is the bridge between the engineering design of the KARNO Power Module and the scalable, repeatable production system required for commercial ramp, defining and driving the processes, tooling, documentation, and infrastructure that transform KARNO from a highly engineered prototype into a manufacturable product. This is a player-coach role: the incumbent builds and leads a team of manufacturing engineers while remaining personally hands-on in the most challenging production problems. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Productionization: translate engineering designs into manufacturable, repeatable, and scalable production configurations across both sites, aligned to the commercial ramp roadmap. Tooling and process development: design, develop, and qualify manufacturing tooling, fixtures, and processes that support quality, efficiency, and volume scalability. Manufacturing documentation: own PFMEAs, control plans, work instructions, SOPs, and MBOMs, keeping them accurate, current, and accessible to the production floor. Lean and material flow: define and implement standard work, material flow, and handling strategies that increase throughput, reduce waste, and prepare the factory for

FEQ427R436 As a Manager, Field Engineering, you will lead a diverse team of technical pre-sales Solutions Architects covering the Japan region. You’ll play a key leadership role at the intersection of technology and business—guiding your team to design impactful solutions and drive growth through collaboration and innovation. You’ll empower your team to communicate complex ideas with clarity, support strategic enterprise customer engagements, and build lasting partnerships with clients and internal stakeholders. This role reports to the Technical GM – Japan. The impact you will have: Lead, mentor, and support a high-performing, inclusive pre-sales team Foster an environment of belonging, continuous learning, and psychological safety that reflects Databricks’ values of customer focus, teamwork, and diversity. Work closely with Sales and other teams to identify opportunities and deliver data-driven, value-focused solutions. Establish best practices that improve team efficiency, collaboration, and business impact. Build trusted relationships with customers and partners, acting as a strategic advisor in their digital transformation journey. Partner with Marketing, Sales, Services, and other cross-functional teams to ensure a seamless customer experience. Represent Databricks as part of the regional leadership team, contributing to our local presence and inclusive culture. What we’re looking for: You do not need to fulfil every single requirement to be a strong candidate. If you are excited about this role and have related experience, we encourage you to apply. Proven experience leading or managing technical teams in Big Data, Cloud, or SaaS environments—or equivalent experience gained through hands-on engineering or consulting work. A track record of coaching and developing diverse, high-performing teams. Strong collaboration skills and the ability to partner effectively with Sales, Marketing, and other cross-functional leaders. Excellent communication and interper

FEQ427R475 As a Field Engineering Manager , you will lead, coach, and scale a high-performing team of technical pre-sales Solutions Architects and Solutions Engineers across Eastern Europe. Positioned at the intersection of complex cloud architecture and enterprise business value, you will serve as a pivotal technical leader driving Databricks’ market expansion and customer acceleration across the EE region. In this role, you will partner with Enterprise Sales leadership to technical sales cycles, build strategic C-level alignment, and establish a repeatable technical motion. You will balance strategic regional planning with hands-on technical guidance helping your team architect modern Data & AI solutions while maintaining a bar-raising, inclusive engineering culture. The Impact You Will Have Scale & Enable Technical Talent: Hire, onboard, and mentor a top-tier pre-sales engineering team across Eastern Europe, maintaining a robust talent pipeline and fostering continuous technical enablement on the Databricks Data Intelligence Platform Drive Consumption-Based Growth: Partner closely with Sales leadership to accurately forecast, technically qualify, and accelerate enterprise sales cycles, linking technical validations (PoCs/PVs) directly to long-term consumption and measurable customer ROI. Cultivate Value-Engineered Solutions: Institute rigorous pre-sales methodologies that shift conversations from feature lists to strategic business outcomes, establishing your team as trusted architectural advisors to customer CTOs, CDOs, and Chief AI Officers. Build Executive & Strategic Alignment: Engage directly with key customer executives and regional System Integrator (SI) / Cloud Service Provider (CSP) partners to secure reference architectures, co-selling motions, and successful downstream implementation strategies. Foster an Inclusive, Builder-First Culture: Promote a customer-obsessed, highly collaborative engineering team culture rooted in technical curiosit

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

REQ ID - CSQ427R107 Location: Toronto, ON Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our largest Enterprise customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem. As a DSA Manager, you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales and professional services teams as well as partners. You will be responsible for the DSA team in the Canada region and you will report to the Director, Field Engineering in Canada. You will make investment decisions in collaboration with the sales and pre sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers. You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production, faster. You and your team will contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers. The Impact You Will Have Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring) Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode Keep your team of DSA’s ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and stay

(CSQ327R106) As a DSA Manager, your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales, Pre-Sales, FDE and Partners teams in the Southern Europe, Israel, Middle-East and Africa (SEMEA, France excluded) region to shape the post-sales delivery strategy for our major customers and will report to the SEMEA SSA & DSA leader. DSAs are collaborating with sales and field engineering teams to drive our customers' adoption and growth. They are guiding complex customers to maximize platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth, with technical expertise across all Databricks products. They are engaged at all organizational levels to drive the adoption. Your role will have 3 main pillars: People : Hire, coach and support a diverse team able to ensure our customers’ success in their roadmap delivery Business : You will contribute to the growth of the region and to the investment/co-investment positioning of your team with our customers Leadership: You will be the technical sponsor and thought leader for a number of selected customers. You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice to and improve effectiveness and consistency in working with customers. The impact you will have: Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring) Lead by example using our AI tooling to deliver C-level thought leadership discussions with our customers Assign accounts and distribute work across individuals for optimal customer coverage and team balance Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology Partner with Sales, pre Sales and FDE teams to accelerate growth of customers Work with teams to reduce customer risk and help your team wi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us, changing the way the world works is all in a day’s work. As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 75+ engineers. As we continue expanding into Bulgaria and build our operation, we're searching for a talented and motivated Engineering Manager. Our business is built on finding exceptional talent and empowering them to build and improve our service offerings. You will work remotely from Bulgaria and will be reporting to an Engineering Director. You Will: Manage a team of software engineers to deliver great products to our customers Oversee the development and success of one or more products Lead, coach, and inspire your team to achieve quality software Collaborate with partners across the company, including product management, UX, and customer teams Establish lean engineering processes that use collaboration and rapid iteration to build the right product for the right problems Hire and grow your team by promoting engineering excellence and career development You Have: You have 8+ years of software engineering experience and 3+ years managing software engineering teams. You have deep software development skills in at least one s