Merchant Onboarding Associate Jobs

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Direct Customer Onboarding team Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in EMEA. In this role, you will onboarding of merchants, including enhanced due diligence, KYC checks, and assessing the anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product. What you will do End-to-End Onboarding: Manage end to end onboarding flows for enterprise accounts, conducting in-depth due diligence, analyzing complex ownership structures, and ensuring full compliance with regulatory obligations and internal policies. Quality & Accuracy: Maintain "first-time-right" quality accuracy across all risk assessments and regional compliance standards as well as regulatory expectations. Merchant Communication & Guidance: Act as the primary point of contact for merchants during onboarding, providing clear guidance and internal advice. Cross-Fu

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - CDD Risk, Onboarding We are looking for a CDD Risk, Onboarding Team Lead to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance and Product teams. In this role you will be managing the team responsible for reviewing new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation. Our motivated and ambitious CDD team is in need of an excellent people manager to drive initiatives and improvements; the team is extremely focused on quality and speed, as well as delivering a great customer experience. The team you will be managing is based in Singapore, but you will be part of a global team working with regional counterparts. What you’ll do Lead and develop a team responsible for onboarding and conducting risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently. Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery ac

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst, Onboarding We are looking for a CDD Risk Analyst, Onboarding to be part of our APAC CDD team to support our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, Regulatory and Finance. In this role you will be responsible for reviewing potential, new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. As a first line team, we balance compliance with merchant focus and operate in a time-sensitive environment. CDD/ EDD verification, AML risk knowledge, a good understanding of payments setups and a detail-oriented attitude towards producing quality reviews is what characterizes the team. What you’ll do Perform risk assessments for prospective, new and existing merchants, navigating high-risk profiles and industries Evaluation of merchant’s due diligence, owning risk decisions and mitigation as the first line of defence Investigate and resolve blockers to merchant go live and payouts relating to CDD matters Act as Subject Matter Expert to internal stakeholders on KYC matters related to new and existing merchants Ensuring compliance and quality adherence with evolving

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. What you'll do We're looking for software engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end Work closely with engineers, desig

About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step. About the Role We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment. You’ll take a thoughtful, human-centered approach to each interaction—owning concerns from start to finish, partnering across teams when needed, and helping merchants feel confident in their partnership with DoorDash. You’ll bring curiosity, empathy, and sound judgment to situations that may not always have a clear process. This role is part of a growing and evolving premium support program, offering opportunities to help shape new tools, workflows, and best practices. You’re excited about this opportunity because you will… Serve as a consistent point of contact for assigned merchants, helping them feel supported and confident in their partnership with DoorDash. Build trust through clear communication, anticipation of needs, and dependable follow-through. Offer personalized guidance when situations require flexibility beyond standard procedures. Use phone, Zoom, email, and other tools comfortably to communicate in whatever way best supports the merchant. Independently guide merchant issues to resolution while collaborating thoughtfully with cross-functional partners. Approach challenges with curiosity, patience, and strong judgment, helping

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You bring 10+ years of experience in consulting, strategy, operations, banking, technology, with time spent leading transformation in fast-paced or complex environments You have experience managing teams and driving large-scale, cross-functional initiatives You have a bias for action , are energized by ambiguity, and take ownership from start to finish You’re naturally curious – You always look for ways to innovate and improve You’re a problem solver – You approach problems

About the Team Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth. About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the acquisition, onboarding and early success for our merchants, owning both the strategy & execution. In this role, you’ll help acquire merchants by diversifying our go-to-market approach, ensure merchants onboard seamlessly to the DoorDash marketplace and help set them up for success. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to up-level the merchant experience. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations. You're excited about this opportunity because you will… Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap Analyze . You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience. We're excited about you because… You have a Bachelor’s degree or higher You bring 10+ years of experience in consulting, strategy, operations, banking, technology, with time spent leading transformation in fast-paced or complex environments You have experience mana

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role: We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Bachelor’s degree in business, mark

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Success Lead owns the Day 0–30 post-live health and early transaction performance of SMB merchants across the UAE. This role leads a team of Merchant Success team members across Dubai, Sharjah, and Abu Dhabi and is accountable for ensuring merchants are operationally ready, properly trained, visibly set up, and supported to reach an impactful daily transaction volume Your responsibilities: Team leadership and coverage: Lead, coach, and performance-manage a team of Merchant Success team members Set city-level territories, merchant portfolios, visit plans, and daily priorities based on volume, risk, and activation opportunity Build a field operating rhythm covering daily execution, weekly performance reviews, coaching, and quality checks Conduct audits to improve merchant conversations and execution quality Forecast capacity and rebalance workload to maintain SLA coverage across all assigned merchants Create clear onboarding, playbooks, and performance expectations for new team members Day 0–30 merchant health ownership Own Merchant Success execution from First Order Date until the merchant reaches a minimum threshold level of transactions or exits through an agreed recovery path Ensure internal health checks are completed for merchants below a minimum number of orders, covering online visibility, in-store readiness, widget setup, marketing kit status, operational blockers, and order volume Ensure external health checks are comp

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us – Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App. About the Team: Onboarding & HR Operations (SG-Grade Vertical), you will lead the onboarding function for new joiners, ensuring they receive a seamless, structured, and welcoming start at Paytm. You will manage end-to-end onboarding processes Location : Noida Key Responsibilities Maintain accurate and up-to-date employee records, both physical (if needed) and digital — update HRIS / internal trackers/database for all onboarding activities, and ensure data integrity. Liaise with internal stakeholders , IT, Payroll/Finance, Hiring Managers, Facility/Office Admin to ensure smooth onboarding: ation. Track onboarding progress: new-joiner status, completion of formalities, induction checklist, follow-up on pending items, and provide regular status updates/reports to HR leadership Act as a first point of contact for new hires for any onboarding-related queries or support during their initial days/weeks. Contribute to continuous improvement of onboarding processes , suggest improvements, update orientation materials/handbooks, implement best practices for better new-hire experience and compliance. Qualifications & Skill MBA in Human

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a technology company that makes it easy to discover and get the best of your city delivered to your door. Founded in Helsinki in 2014 and now part of DoorDash, we operate in 30+ countries, connecting customers with local restaurants, grocery stores and retailers through our app and delivering it all through courier partners. Three groups make that marketplace work: the customers who order, the courier partners who deliver, and the merchants who sell. This role sits on the merchant side. Merchant Operations owns the support experience for our restaurant, grocery and retail partners, covering everything from onboarding and menu management to the day-to-day operational issues that come up while they're trading. That support is delivered through a combination of internal Wolt Operations teams and external BPO partners. What you’ll be doing As part of our Merchant Operations team, the Content, Training & Quality (CTQ) Manager plays a key role in making sure that the people who support our merchant partners know exactly how to do the work, and do it consistently. This is a global role: your audience is both our external BPO agents and our internal Operations team across 30+ Wolt countries. Day-to-day in this role you’ll: Content Ownership:&

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI/UX design. Key Responsibilities - Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure). - Identify and eliminate drop-off points using funnel data and user feedback. - Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing. - Translate those insights into UI/UX that builds trust and reduces cognitive load. - Evangelize customer-first practices within the merchant lending space. - Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents. Manage future roadmaps and deliverables. Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact. - Be involved in what your team is building: Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management). - Use SQL or comparable query languages/excel etc to access, analyze, and validate