Merchant Operations Associate Jobs

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. What you’ll do As a Sub Customer Onboarding Team Lead, based in Madrid, you will lead a team that is in charge of performing KYC & CDD checks on our customer base from across the globe. You will guide the team to ensure we are adhering to our compliance standards, meeting our SLA’s while providing an excellent customer experience. Our teams work closely with our commercial, compliance and product teams while collaborating with some of the world’s biggest companies in order to ensure compliance with rules and regulations. You will become a part of our growth in improving customer onboarding experience as well as scaling Adyen to the next level. Your team is extremely customer-focused, highly motivated, and thrives on shared success . You will be part of a global team with diverse backgrounds and skill sets. You will lead the team that is responsible for the Know Your Customer (KYC) process during the onboarding of new platforms to ensure it is done efficiently and complying with all regulations. You will evaluate performance through metrics, track team progress and success, and present results to Senior Leadership while being ultimately responsible for all decision-making regarding your team. You will coach, mentor, and manage members of the team and give direct feedback You will manage capacity planning , i

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Financial Risk Analyst As a Senior Financial Risk Analyst located in Chicago, you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse backgrounds and skill sets. Our ideal new team member has a proven track record of solving problems, is a great communicator with an affinity for technology and a passion for finance. What you’ll be doing You will work closely with our very diverse merchant portfolio, to assess and analyze their business model and financial health, and provide clear and concise credit risk advice to the Adyen credit risk committee. You will drive continuous improvement of our risk management framework, including policies, tools a

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst, Onboarding We are looking for a CDD Risk Analyst, Onboarding to be part of our APAC CDD team to support our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, Regulatory and Finance. In this role you will be responsible for reviewing potential, new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. As a first line team, we balance compliance with merchant focus and operate in a time-sensitive environment. CDD/ EDD verification, AML risk knowledge, a good understanding of payments setups and a detail-oriented attitude towards producing quality reviews is what characterizes the team. What you’ll do Perform risk assessments for prospective, new and existing merchants, navigating high-risk profiles and industries Evaluation of merchant’s due diligence, owning risk decisions and mitigation as the first line of defence Investigate and resolve blockers to merchant go live and payouts relating to CDD matters Act as Subject Matter Expert to internal stakeholders on KYC matters related to new and existing merchants Ensuring compliance and quality adherence with evolving

This is Adyen We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. CDD Risk Analyst APAC Our Customer Risk Review team is looking for a hands-on analyst with experience in the payments and/or finance industry. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our KYC (Know-Your-Customer) documents are up-to-date whilst remaining compliant. You will contribute to the practice of enhanced due diligence, anti-fraud and anti-money laundering whilst driving change and projects. The job doesn’t stop there as you will also be responsible for projects to improve operational scalability that impact our day-to-day work. Operating with a hands-on mindset, you will independently manage intricate customer due diligence cases while serving as a catalyst for efficiency. You will assist in refining our standard operating procedures, mentor colleagues, and utilize data insights to automate and enhance our daily operational workflows. What you will do Perform periodic review of customer files in accordance with internal KYC/CDD requirements. Monitor KYC, CDD and EDD procedures to ensure our customers’ compliance. Collect and analyze customer information on a periodic basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies. Drive process improvements and automation on our workflow procedures. Engage, drive and lead projects alo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The role The Head of Credit Risk is a pivotal global leadership position within Adyen’s Operations function. This is not a new department, but rather an evolving and growing pillar of our business. As Adyen continues to aggressively build out and scale its suite of financial products, our risk management strategies must grow alongside them. While our Second Line defines the boundaries and Product builds the tools, the Credit Risk department owns the execution. The department’s focus is centered around managing our counterparty risk across both our acquiring business (chargeback risk) and our issuing/financial products (such as capital lending). In this role, you will be responsible for the day-to-day management of these exposures. As the chair of the Merchant Risk Committee (MRC) and a member of the Risk Committee (RC), you will serve as the operational voice that bridges the gap between commercial ambition and financial prudence, ensuring we safely scale our next generation of financial services. What you’ll do Global Leadership: Lead and scale a high-performing global team across Amsterdam, Singapore and Chicago. You will ensure consistency in decision-making while accounting for regional market differences. Operational Risk Ownership: Oversee the daily monitoring and manual review of high-exposure merchants within the MPL (

About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You’re excited about this opportunity because you will… Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding Work directly with Merchants daily, helping to ensure flawless onboarding experiences Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service Prioritize and escalate issues in partnership with our teams Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants Provide a best-in-class service experience to Merchants We’re excited about you because… You have 2 yea

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Strategy and Program Manager We are seeking a highly analytical, systems-minded, and innovative Strategy & Program Manager to architect the joint operational future of our most recent acquisitions: Talon.One and Orb . In this role, you will sit within the Strategy and Program Management team, acting as the structural bridge between Adyen’s core operational engine - Support, Professional Services, and Merchant Operations - and our newly acquired entities. Our goal is to combine our product offerings and maximize the value we can bring to our customers. Your mission is to design, implement, and drive adoption of the joint customer journeys, systems, and processes that allow these standalone engines to scale seamlessly within Adyen’s global framework. The ideal candidate is a strategic Operator who cuts through ambiguity, designs with a customer centric mindset, and possesses a relentless drive to remove complexity and build for scale. What you’ll do: Design the joint customer journey: Architect and implement the operating models and standardized processes that define how joint customers are onboarded and serviced. Global Program development & adoption: Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions. Solve high-complexity, multi-entity bottlenecks:

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency and efficiency in our operations. As we continue to expand our financial services and merchant base across Europe, we are seeking to strengthen our customer due diligence (CDD) by recruiting Localisation Specialists to join our Financial Crime Prevention function. The Localisation Specialist will act as the local market subject matter expert (SME) for merchant CDD requirements, supporting onboarding and ongoing monitoring activities across one or more EEA markets. This role requires a strong understanding of local regulatory and business environments, CDD requirements and merchant onboarding practices. The Localisation Specialist will work closely with Sales, Merchant Operations, Compliance and Financial Crime Preventio

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Xendit Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. About the Job We are looking for an exceptional operational leader to serve as our Head of Customer Success and Support. In this executive role, you will take full ownership of our global Customer Success and Support organizations, shaping the complete merchant lifecycle and driving client retention as our platform expands worldwide. You combine strategic vision, process architecture, domain expertise, and a passion for payments. If you excel at diagnosing operational bottlenecks, collaborating directly with Product teams to fix underlying issues, and bringing focus and pace to ambitious goals, this role offers the platform to transform merchant operations at scale. Responsibilities Executive Leadership & Team Scaling Build and lead a global team : Lead, mentor, and scaleCustomer Success and Support organizations across multiple countries focused on,client outcomes and operational efficiencies. Anticipate and scale: Think ahead with a data-driven instinct, recog

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Xendit Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. About the Job We are looking for an exceptional operational leader to serve as our VP, Customer Success and Support. In this executive role, you will take full ownership of our global Customer Success and Support organizations, shaping the complete merchant lifecycle and driving client retention as our platform expands worldwide. You combine strategic vision, process architecture, domain expertise, and a passion for payments. If you excel at diagnosing operational bottlenecks, collaborating directly with Product teams to fix underlying issues, and bringing focus and pace to ambitious goals, this role offers the platform to transform merchant operations at scale. Responsibilities Executive Leadership & Team Scaling Build and lead a global team : Lead, mentor, and scaleCustomer Success and Support organizations across multiple countries focused on,client outcomes and operational efficiencies. Anticipate and scale: Think ahead with a data-driven instinct, recognizi

About the Role DoorDash is building an AI Research org from the ground up, and we're hiring our founding researchers. This is not a role inside an existing team — it's a role that defines what the team becomes. You'll have an outsized influence on the research agenda, hiring, culture, infrastructure choices, and how research connects to the rest of DoorDash. DoorDash sits on a uniquely valuable substrate for AI research: a real-world, multi-sided marketplace operating at massive scale, with millions of consumers, merchants, and Dashers generating data that no academic lab and few companies can access. We want to build a research org that takes that seriously — one that produces work the broader field cares about, and that fundamentally reshapes how local commerce works. You should apply if you want to do ambitious, publishable research in an environment with the data, compute, and operational reach to actually deploy what you build. What You'll Do Set the research agenda for one or more areas of DoorDash AI Research, in close collaboration with the founding team and leadership Lead high-impact research projects end-to-end — from problem framing through publication and, where appropriate, production deployment Help build the team — interview, recruit, and mentor researchers, engineers, and fellows joining the org Shape the org's culture and operating model — how we publish, how we collaborate with product teams, how we balance open research with proprietary work Partner across DoorDash with ML platform, product, and operations teams to identify the highest-leverage research bets and translate findings into real-world impact What You'll Have Access To Novel proprietary data at marketplace scale — logistics traces, merchant operations, consumer behavior, real-time supply and demand signals, and longitudinal data unavailable anywhere else Scalable data collection — ability to design and run structured data collection, leveraging DoorDash’s world-class operational scale,

About the Team The DoorDash Research Fellowship is a 3-month program (extendable to 6 months) looking for Summer and Fall 2026 cohorts, for researchers and engineers who want to work on the hardest applied ML and AI problems in local commerce. Fellows are given the resources, autonomy, and access to real-world operational data needed to pursue ambitious research directions — with the goal of producing work that influences both the field and how DoorDash operates at scale. This program is modeled on the best external research fellowships: fellows are treated as independent researchers, not as junior employees on a product team. You pick the problem (within a set of priority areas), you own the direction, and you publish or ship the outcome. You’re excited about this opportunity because you will receive… Dedicated compute allocation sized to the research agenda — GPU clusters for training and inference budgets for experimentation Full access to DoorDash's research infrastructure — our internal RL stack, training and evaluation pipelines, RL environments built on real operational systems, agent evaluation harnesses, and the tooling our own research teams use day-to-day. Fellows are first-class users, not sandboxed visitors. Access to DoorDash operational data — real-world datasets spanning logistics, merchant operations, consumer behavior, and marketplace dynamics, under appropriate data governance Research mentorship from senior researchers and engineering leaders at DoorDash, plus a named research sponsor for each fellow who meets with you weekly and is accountable for unblocking your work Speaker series featuring leading researchers and practitioners from academia and industry — faculty from top ML programs, research leads from frontier AI labs, and senior operators from across tech. Fellows get dedicated 1:1 time with speakers when possible. A cohort of fellows working alongside you — a small, tight-knit group of researchers tackling different problems but sharing

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You bring 10+ years of experience in consulting, strategy, operations, banking, technology, with time spent leading transformation in fast-paced or complex environments You have experience managing teams and driving large-scale, cross-functional initiatives You have a bias for action , are energized by ambiguity, and take ownership from start to finish You’re naturally curious – You always look for ways to innovate and improve You’re a problem solver – You approach problems

About the Team Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth. About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the acquisition, onboarding and early success for our merchants, owning both the strategy & execution. In this role, you’ll help acquire merchants by diversifying our go-to-market approach, ensure merchants onboard seamlessly to the DoorDash marketplace and help set them up for success. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to up-level the merchant experience. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations. You're excited about this opportunity because you will… Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap Analyze . You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience. We're excited about you because… You have a Bachelor’s degree or higher You bring 10+ years of experience in consulting, strategy, operations, banking, technology, with time spent leading transformation in fast-paced or complex environments You have experience mana

About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step. About the Role We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment. You’ll take a thoughtful, human-centered approach to each interaction—owning concerns from start to finish, partnering across teams when needed, and helping merchants feel confident in their partnership with DoorDash. You’ll bring curiosity, empathy, and sound judgment to situations that may not always have a clear process. This role is part of a growing and evolving premium support program, offering opportunities to help shape new tools, workflows, and best practices. You’re excited about this opportunity because you will… Serve as a consistent point of contact for assigned merchants, helping them feel supported and confident in their partnership with DoorDash. Build trust through clear communication, anticipation of needs, and dependable follow-through. Offer personalized guidance when situations require flexibility beyond standard procedures. Use phone, Zoom, email, and other tools comfortably to communicate in whatever way best supports the merchant. Independently guide merchant issues to resolution while collaborating thoughtfully with cross-functional partners. Approach challenges with curiosity, patience, and strong judgment, helping