Onboarding Operations Specialist 1 Jobs

About the Team The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet and exceed their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry. About the Role We are looking for a Senior Customer Success Manager (Senior CSM) to drive strategic partnership, retention, and growth across a portfolio of our highest-value and complex SMB customers. This is a high-touch, relationship-driven role focused on delivering measurable business outcomes across the full customer lifecycle, including onboarding, adoption, renewal, and expansion. As a Senior CSM, you will operate as a trusted advisor to key stakeholders, partnering closely with Account Management to drive long-term customer success and revenue growth. You’re excited about this opportunity because you will… Own a High-Value Book of Business. Manage a tailored, high-value portfolio of customers in key strategic markets, delivering deep, high-touch engagement to drive strong customer health, retention, and expansion. Drive End-to-End Customer Outcomes. Own the full customer lifecycle—from onboarding and adoption through renewal and growth—ensuring customers realize measurable ROI and long-term value from our platform. Lead High-Impact Customer Engagement. Develop and execute tailored account strategies, including leading high-impact business reviews and planning sessions with senior and executive stakeholders. Act as a Trusted Advisor. Build deep relationships with key decision-makers, providing strategic guidance that influences customer business outcomes and long-term success. Partner Closely with Account Management. Collaborate in a highly integ

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Fully proficient German language speaker required to develop deep trusting relationships with customers in the region Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5-7 years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming

As a Growth Marketing Manager focused on driving growth and adoption of Voyage AI by MongoDB, you will develop and execute growth programs that increase awareness, engagement, and continued usage across the Voyage AI customer journey. You will translate customer and developer needs into compelling lifecycle experiences, campaigns, and experiments across email, in-product, content, and emerging channels. This role combines product-led growth, lifecycle marketing, and technical audience marketing. You will partner closely with Product, Product Marketing, Analytics, Builder Relations, and Data Science to identify growth opportunities, launch programs, and continuously optimize the Voyage AI customer journey—from discovery and onboarding through activation, adoption, and expansion. You will be responsible for building measurable growth strategies, segmenting audiences, testing messaging and experiences, and using data to improve performance against key business and product adoption goals. The ideal candidate is a strategic and hands-on marketer who understands technical audiences, is familiar with the AI and LLM ecosystem, thrives in ambiguity, and can turn customer insights into high-impact programs that accelerate the growth of Voyage AI. You bring strong technical aptitude and can drive initiatives from initial strategy through cross-functional execution. This is a highly visible role that requires natural leadership skills and the ability to work across multiple teams and levels. You are adept at thinking strategically and tactically to move work forward in a complex, cross-functional environment. We are looking to speak to candidates who are based in Canada for our hybrid working model. In particular, you will be: Partnering closely with Product to identify opportunities across the customer journey and develop experiences and programs that drive activation, adoption, and continued usage of Voyage AI Designing and executing experiments across audiences, messaging, c

As a Growth Marketing Manager focused on driving growth and adoption of Voyage AI by MongoDB, you will develop and execute growth programs that increase awareness, engagement, and continued usage across the Voyage AI customer journey. You will translate customer and developer needs into compelling lifecycle experiences, campaigns, and experiments across email, in-product, content, and emerging channels. This role combines product-led growth, lifecycle marketing, and technical audience marketing. You will partner closely with Product, Product Marketing, Analytics, Builder Relations, and Data Science to identify growth opportunities, launch programs, and continuously optimize the Voyage AI customer journey—from discovery and onboarding through activation, adoption, and expansion. You will be responsible for building measurable growth strategies, segmenting audiences, testing messaging and experiences, and using data to improve performance against key business and product adoption goals. The ideal candidate is a strategic and hands-on marketer who understands technical audiences, is familiar with the AI and LLM ecosystem, thrives in ambiguity, and can turn customer insights into high-impact programs that accelerate the growth of Voyage AI. You bring strong technical aptitude and can drive initiatives from initial strategy through cross-functional execution. This is a highly visible role that requires natural leadership skills and the ability to work across multiple teams and levels. You are adept at thinking strategically and tactically to move work forward in a complex, cross-functional environment. We are looking to speak to candidates who are based in the US for our hybrid working model. In particular, you will be: Partnering closely with Product to identify opportunities across the customer journey and develop experiences and programs that drive activation, adoption, and continued usage of Voyage AI Designing and executing experiments across audiences, messaging, c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Vision Okta’s vision is to enable anyone to safely use any technology by providing a secure, highly available, enterprise-grade identity platform. Our technology secures billions of workforce logins each year. At Okta, we empower our Account Executives from day one with a world-class onboarding experience, ongoing development, and a culture of support and collaboration. The Opportunity: Strategic Account Executive We are looking for a high-performing, self-motivated Account Executive with a passion for cybersecurity and helping organisations protect against evolving identity threats. As AI adoption accelerates, identity is becoming even more critical. Organisations now need to secure not only employees and customers, but also non-human identities such as service accounts, automation tools, API keys, and AI agents. Okta helps customers bring these identities into a unified Identity Security Fabric, enabling greater visibility, governance, and secure access across the full identity lifecycle. At Okta, you’ll join a company helping define the future of identity security in an AI-driven world, supported by strong onboarding, ongoing development, and a culture of collaboration from day one. As an Strategic Account Executive at Okta, you will work closely with C-suite decision-makers to demonstrate how our platform drives secure, seamless access across their workforce. Your focus will be on both new business acquisition and expansion within our existing

About the Team At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion. From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team. We are seeking an experienced and well-connected Category Lead of French Luxury Brand Partnerships to build our French brand onboarding strategy for Trendyol Luxe. In this high-visibility role, the candidate will act as the primary point of contact for French luxury maisons, heritage groups, and contemporary brands. Positioned as the strategic bridge between Paris and our international headquarters, the Category Lead will safeguard brand equity while expanding GMV, assortment depth, and market share across high-growth European and regional markets. Responsibilities Lead end-to-end business development and commercial onboarding for French luxury and contemporary brands, building a robust pipeline across top maisons and luxury groups. Structure tailored commercial and logistics partnerships that address brand protection, grey-market, and pricing considerations. Act as the primary relationship owner for French key accounts, preparing joint business plans and following up for sustainable growth. Partner with internal P&L, finance, and legal teams to negotiate commission structures, financial projections, and margin optimizations to drive profitable growth. Collaborate with marketing, category, and creative teams to build go-to-market visibility plans, exclusive capsule launches, and on-site brand positioning aligned with luxury standards. <li data-path-to-node="8,5

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: We are hiring a Senior Technical Product Manager for a highly visible, client-facing role. You'll lead the API build and client onboarding and implementation, from technical kickoff through production go-live, and partner with Sales and Pre-Sales to win and launch business. This is a high-impact role for a hands-on product manager. You'll define and own the technical requirements, including API design, data models, event-driven integrations, and traffic management policies such as rate limiting and throttling. You'll bring the technical depth to shape architecture decisions with specificity, not just business cases. When integrations break, you'll dive deep with engineering to find the root cause and drive the fix. You'll serve as the technical voice our clients can trust. You'll lead integration design sessions with client architects and technology leaders, turn their requirements into plans your engineering teams can execute, and see those plans through production. You'll write concisely and present complex technical topics with equal clarity to engineers and senior executives. WHAT YOU'LL DO: Write clear, testable product requirements, API specifications (OpenAPI), and acceptance criteria. Drive the SDLC across design, build, test, release, and post-release validation. Own and execute client onboarding and implementation end to end, from technical kickoff and integration design thr

About the team Note: This role is an in-office position, based in our Chicago, IL office. As a Sales Development Representative (SDR) at Stripe, you’ll work in a customer-facing role focused on connecting prospective customers with Stripe. You will work in partnership with the Marketing and Sales teams to create a high quality, predictable pipeline. We hire and train SDRs in a way that prepares them to be a high performing source of talent for Stripe Sales and Go to Market teams. What you’ll do For the first few months, you’ll be a part of our Sales Development Associate program , which is designed to accelerate onboarding and support new grads transition into their first roles in a corporate setting. Part of this period will be supported by the Sales Development Academy which will help you quickly build and develop the foundational skills required to be successful in this role and position you for a long-term career in Sales at Stripe. Through a mix of virtual sessions, in-person practicums, and check-point quizzes, you’ll learn all about Stripe’s products and how to be a successful SDR. During this period you’ll also be partnered with a senior SDR on the team as a mentor. Along with your manager, your mentor will be there as an additional resource to help support you. Within a few weeks of starting at Stripe you'll be reaching out to potential Stripe customers, pitching them on the products that could best support their business model, and partnering with senior sellers on the team who will ultimately help close deals. We take a data driven approach to the role and the success of our SDRs is largely dependent on their successful outreach to new Stripe customers. While onboarding spans across the course of your first few weeks at Stripe, the Academy offers continued training and enablement over the course of your first year as an SDR to ensure top performers are set up for a successful transition to other roles on the sales team. Most regula

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM We are seeking a Sales Enablement & Trainer to empower our inside sales teams to achieve peak performance through exceptional training, enablement, and quality assurance initiatives. You will work closely with sales leaders, product teams, and quality assurance to ensure team members have the knowledge, tools, and skills needed to succeed. This role requires a blend of sales expertise, training delivery, and data-driven insights to enhance individual and team performance, ensuring Tide’s high standards of customer experience and revenue growth are consistently met. ABOUT THE ROLE Sales Enablement: Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, o

The Trade Payables Finance business offers integrated cash management and trade services to multinational corporations, financial institutions, and public sector organizations around the world. This Senior Vice President (SVP) position is within the Supplier Engagement function of the Global Payables Finance business and is responsible for driving the growth of Citi’s world-class trade finance programs, including (but not limited to) Supply Chain Finance (SCF), Dynamic Discounting, and Payables Advance. This role offers a dynamic mix of product sales, managing key client relationships, and coordinating and executing the supplier engagement and onboarding strategy for a portfolio of key clients. You will engage with Treasury/Finance/Procurement teams at both buyer and supplier organizations to sell Citi's Payables product offerings directly to our client’s suppliers. This position may also include people management responsibilities, offering the opportunity to lead and mentor a small team of Supplier Engagement Managers (SEMs) in a 'player/coach' capacity. The ideal candidate is a result-oriented product sales leader with a proven track record, capable of driving revenue growth through supplier acquisitions. You will be responsible for developing and executing successful supplier engagement programs, managing key clients/suppliers, building a robust pipeline, and ensuring the highest standards of risk and portfolio management. Key Responsibilities Drive Revenue & Portfolio Growth: Lead the supplier engagement sales strategy for Citi's Supplier Finance programs, developing and executing campaigns to drive supplier adoption and consistently growing the portfolio in terms o

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the team The Growth & Product Platform team builds the full-stack systems and services that power user onboarding, trial activation, product discovery, and intelligent engagement across Snowflake. Our mission is to build reliable services, experimentation infrastructure, and data-driven capabilities that help users discover and adopt the full value of the AI Data Cloud. As part of our team, you will work across the full stack: React and TypeScript frontends, Go and Node.js/TypeScript backend services, Java platform integrations, and SQL-based data platforms. A key area of focus is driving Snowflake's product-led growth (PLG) motion and developer adoption initiatives for Cortex Code, our AI-powered development environment. We design in-product discovery mechanisms, intelligent prompts, and contextual starter experiences that guide users to relevant workflows and deepen engagement. We balance rigorous platform engineering with fast-paced product iteration, caring deeply about building systems that are reliable, maintainable, and observable. Snowflake is growing fast, and we are looking for strong engineers to help scale the platform capabilities driving our core product growth. AS A SENIOR SOFTWARE ENGINEER FOR THE GROWTH & PRODUCT PLATFORM TEAM, YOU WILL: Desig

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all! You will: Onboarding Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one. Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365). Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff. Lead new hire IT orientations, covering security expectations, core tools, and how to get help. Offboarding Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day. Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day. Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls). Ticket Queue & Support Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request. Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure. Escalate appropriately with clear context and reproduction steps. Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation. Build and maintain knowledge base articles fo

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Essential Key Responsibilities Single post-sales support point of contact for customers for value & impact conversations. Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow. Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.) Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded. Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available. Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly E

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Staff Engineer at Tide you will be working on the designing, creating and running the rich product catalogue in one of our Business areas (e.g. Payments Service, Business Service), working across multiple teams. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great a