Operations Agent Jobs

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do: Serve as the Strategy and Operations partner to support the part of our business focused on world class Agent Development for and with our Customers across the APAC region Assist our Agent Development team with the planning, organisation and trade offs required to optimise the weekly deployment of multi disciplinary resources across different customers, agent builds and countries, including the timely and accurate maintenance of key systems that provide transparency and help the business make better decisions Help define and scale the playbook for how Sierra designs, builds, evaluates, launches AI agents at large enterprises, including some of the less obvious areas needed to attend to the needs of these customers in each stage of this proce

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI. Role Overview Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business. This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition. The role involves owning the full order to cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter. The candidate will play a key role in building scalable, audit ready systems that improve financial control, reduce leakage, and enable efficient business growth. Key Responsibilities Order to Cash Operations Own end to end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement. Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections. Coordinate with central finance and accounts receivable teams to ensure GST compliant, PO aligned, and accurately booked invoices. Drive collections follow ups with enterprise clients in partnership with business teams and escalate overdue receivables. Manage billing adjustments including credit notes, disputes, and corrections. Revenue Assurance and Financial Co

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

Unsere Mission und Kunden: Wir schaffen die Freiheit für KMUs, erfolgreich zu sein - mit Europas führendem Finanz-Workspace, der Banking als Kern mit leistungsstarken Finanztools verbindet. Wir sind stolz auf unsere Trustpilot-Bewertung von 4,8, die auf über 55.000 Rezensionen basiert. Kundenzufriedenheit steht im Mittelpunkt unseres Handelns(und hier) - belegt durch einen Net Promoter Score von 75. Unser Weg: 2017 von Alexandre und Steve gegründet, ist Qonto auf über 1.700 Qontoers gewachsen, die mehr als 750.000 Kunden in acht europäischen Ländern betreuen. Seit 2023 sind wir profitabel - und das ist erst der Anfang. Unsere Überzeugungen: Wir stellen nach Fähigkeiten und Potenzial ein. Mit über 80 Nationalitäten, 45 % Frauen im Unternehmen und 56 % Frauen in unserem Leadership-Team ist Diversität kein Programm – sie ist Teil unserer DNA. Wir haben einen diskriminierungsfreien Einstellungsprozess aufgebaut, weil die besten Teams auf Leistung basieren. KI bei Qonto: KI ist fest in unsere Arbeitsweise integriert (hier). Jede/r Qontoer/in hat unbegrenzten Zugang zu den besten KI-Tools. Wir suchen Menschen, die experimentieren, ohne auf Erlaubnis zu warten, KI über das Offensichtliche hinaus nutzen und wissen, wann man ihr vertrauen kann - und wann man sie hinterfragen sollte. ------------------------------------------------------------------------------------------------------ Werde Teil unseres Customer Care Teams als Customer Care Agent Deutschland und unterstütze deutsche Unternehmer und Selbstständige bei komplexen Anfragen rund um Zahlungsdienstleistungen und Kontoverwaltung. Du betreust ein Portfolio deutscher Geschäftskunden und sorgst für ein reibungsloses Banking-Erlebnis. Du berichtest an Sanja Kadžibanov, die unser Customer Care Team Deutschland leitet. Standort: Belgrad (Büro) oder remote in Serbien. ➡️ Was du tun wirst Komplexe Kundenanfragen bearbeiten: Kontopfändungen, blockierte Zahlungen, Kontoschließungen, erweiterte Sorgfaltspflichtprüfungen — d

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Customer Care Agent Netherlands and help Dutch SMEs and freelancers succeed with Qonto. The Customer Care team guides and helps our clients, and we’re proud of our 4.6/5 customer satisfaction. We keep pushing it higher as we scale our Dutch-market support. You’ll join a growing team in Barcelona, led by Cristina Martel García. ➡️ What you’ll do Be a Qonto Ambassador: You’ll delight our Dutch customers with sharp, fast support by email, chat and phone, both inbound and outbound. Be the voice of our customers: You’ll surface insights and flag root causes, then contribute around one improvement a month through our PDCA cycles. Hit our quality bar: You’ll reach a Stellar Support score of 70/100 or above, answer chats in under 5 minutes and emails in unde

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures What We Look For In You A Diploma in finance, customer serv

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. W hat We Look Fo

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing: Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. W hat We Look For In You: A Diploma in finance, customer service & relation

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & Spanish language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & French language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters. Why us? Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. Join us if you like $1.3 Trillion market opportunity MIT alumni founders Female-led startup $130M total funding Strong leadership team with experience from many successful startups around the world How you will make an impact Maintain various state licenses and expert knowledge base through continuing education classes, periodic trainings, and the self-study of insurance products and industry trends Uncover customer insurance needs through a consultative approach, determine the course of action and recommend tailored solutions that effectively address their unique situations. Leveraging your deep product knowledge and industry experience, assist customers in understanding the value and importance of the solution provided, ensuring informed decision making. Contr

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Software Development Engineer - Agentic Systems to join our team. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering in the Exposure Management & Security Operations department. In this role, you will lead the architecture and delivery of large-scale AI/ML infrastructure and production pipelines, mentor team members, and drive strategic technical initiatives across the organization. You bring a deep understanding of building and operating distributed AI systems at scale and translating business challenges into reliable, production-grade AI platforms. What you’ll do (Role Expectations) Lead the architecture and development of scalable AI/ML infrastructure, LLM serving platforms, and agentic workflows tailored for cloud-scale cybersecurity use cases Architect reusable platform foundations—including networking, security, authentic

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: Culver City, CA 4 days in-office / 1 day remote The Role: The AI Operations Analyst, Growth serves as the technical engine and operational backbone of our Growth Marketing team. In this role, you won't just execute campaigns; you will build the automated infrastructure, AI agents, and data pipelines that scale our entire growth engine. By combining analytical rigor with AI, low-code workflow builders, custom APIs, and autonomous agents, you will critically evaluate current processes, eliminate manual bottlenecks, and ensure our Growth Marketing team operates at peak velocity. What You'll Do: Automation Engineering: Design, build, and maintain low-code integration pipelines connecting ad channels, customer segmentation and targeting, and data warehouses to ensure seamless data flow and eliminate manual work. AI Agent Deployment: Prototype and deploy cu

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We are looking for a Head of AI Native Operations to build the autonomous systems that run Supabase. Supabase is building an AI-native internal operating system, where agents carry the operational load end to end. We are standing up a new central team to build that platform and run it in production. This is the role that leads it, and it is hands-on. You design the architecture, build the first versions of the critical pieces, and are accountable for whether every agent we run is correct, safe, and improving over time. We build rather than buy, and there are no settled best practices for most of this yet, so you will be setting them. You will lead a team of senior individual contributors extending the platform and driving adoption across teams. What You’ll Be Responsible For In this role, you’ll: Own the agent platform architecture: The harness and orchestration layer and connectors into company systems, shared context and memory, and the path from prototype to production. Catch regressions before they ship: Model, prompt, and tool changes can’t ship until they pass the evals. When a new model comes out, you know within hours whether to adopt it. Make every agent observable: Every run and every decision is traced. For any agent at any time, you can answer what it did, why, what it cost, and how its quality is trending. Own safety and trust: Design the controls that let agents act without a human in the loop: least-privilege credentials, hard policy limits, escalation thresholds, audit logs, sandboxing, and prompt-injection defenses. Replace workflows, don’t assist them: Pick the workflows agents can fully own today and take them to production. Turn wins into a platform: Package w