Operations Tooling Manager Jobs

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

Our Strategy and Planning team, part of our broader Sales Operations team, strives to help our Sales organization go faster and grow faster. This function acts as business partners to our Senior Sales Leaders. You have an opportunity to embed yourself as the “COO” of the Enterprise business, and your responsibilities will range across a variety of strategic initiatives including analyzing inefficient business rules, piloting new sales roles, optimizing for obstacles in the sales process, and analyzing sales data to come up with meaningful business insights. We are seeking a Manager of Sales Strategy & Planning to run our AMER (West) region alongside our AI GTM strategy. This role will shape how our future organization becomes more productive, scalable, and AI-enabled—by defining high-impact use cases, driving cross-functional programs, and ensuring successful adoption of new capabilities. We are looking to speak to candidates who are based in San Francisco or Los Angeles for our hybrid working model. The Opportunity As an AMER Strategy and Planning Manager, you will: Help drive the analytical rhythm of our business including quarterly business reviews, org deep dives Organize and execute on the strategy of our AI GTM team - building the next wave of MongoDB customers Partner with Senior Sales leadership to drive market + segment specific analyses to uncover insight and provide recommendations Conceptualize and pilot new programs to test the effectiveness of various sales roles / comp plans Participate in quarterly and annual business planning for the Sales teams The Ideal Candidate Education: Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.) Experience: 5+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics Technical Aptitude: Strong proficiency in SQL, AI tooling, and data visualization Analytical Mindset: Proven experience working with large datasets to co

CSQ227R28 As a Manager (Forward Deployed Engineering) , you will hire & manage Big Data Engineers / Architects and participate in technical and design discussions with regions and customers. You will also assist our customers by overseeing projects in their Databricks journey and provide them with the guidance, knowledge, and enable them to accomplish the value and achieve their strategic objectives using our products. This individual is expected to be based in Bengaluru. The impact you will have: Hire great people and provide technical guidance, career development, and mentoring to team members Participate in key technical and design discussions with technical leads in the team as a hands-on manager Experience leading the development of IP, reusable tooling , and assets for field professional services teams and partners Partner with key business stakeholders to prioritise work and create amazing products to support our data platform. Manage a team of technical data engineers to achieve customer, company, and team goals Acts as the first point of escalation for customers when they have questions with our delivery. Additionally, provides escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues. Provide input to grow and improve internal processes and customer success service offerings. Effectively builds and leverages customer relationships throughout the sales and delivery process. What we look for: 12+ years of industry experience 6+ years of successful experience in a customer facing role 4+ years of experience leading a technical team of Data Engineers / Architects Extensive experience in Big Data ecosystem (Spark, Hadoop ecosystem, Cassandra etc) Knowledge of AWS / Azure / GCP Knowledge of Databricks ecosystem is a plus Proven documentation skills, along with strong project management experience. Strong abilities manage multiple engagements , while delivering extremely high levels of customer satis

About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end DashMart experience is powered through DoorDash. Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both DashMarts and third party partners. About the Role We are expanding our Central Strategy & Operations with an Associate Manager to drive network-wide performance through advanced analytics, forecasting systems, and product-enabled operational design. This function will define how demand, labor, and inventory decisions are modeled and embedded directly into the systems that power DashMart execution. You will own forecast accuracy metrics end to end by diving deep into data, identifying root causes of variance, building systematic tools, and developing net-new forecasting approaches leveraging advanced analytics and AI tooling. Alongside forecasting, this person will support the broader labor planning process—helping to derive insights, set goals, and drive measurable business outcomes. This will include problem-solving through planning inefficiencies by developing insights and recommendations, setting goals and driving measurable outcomes. You will operate like a hybrid of data scientist and operator — translating insights into operational and product changes. We

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe's user base and global footprint grow dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you’ll do As the Manager, Global Sanctions, you will own and evolve an established sanctions function across geographies. You will be responsible for leading regional teams, driving the next phase of sanctions transformation, and partnering with Engineering and Product to modernize how sanctions operations work at Stripe. Responsibilities Lead and develop sanctions managers and analysts across regions, ensuring investigative quality, consistency, and throughput at scale Own the strategic direction of Stripe's global sanctions program, screening coverage, alert logic, escalation frameworks, and quality assurance Drive the sanctions transformation roadmap, identify where manual workflows and vendor tooling are limiting scale, and lead the shift toward automation and smarter detection Partner with Engineering and Product as a genuine co-designer, translate sanctions requirements into tooling inputs, ch

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Social Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on public social platforms.You'll help stand up the function from scratch and operate it day-to-day. You'll actively monitor brand and product conversations, triage emerging issues, and own social escalations end-to-end. During live escalations, you'll build real-time social reports that turn data into actionable recommendations to resolve issues quickly and reduce reputational risk. The ideal candidate pairs deep fluency in the social analytics landscape with calm judgment under pressure, sharp written communication, and a bias toward action. Key responsibilities Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage social escalations Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria Own social escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Build social reports in real-time, using the data to drive actionable recommendations that quickly and effectively resolve live incidents and reduce reputational risk Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, and running them to resolution alongside cross-functional partners. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action. Responsibilities: Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team Own executive escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams You may be a good fit if you have: 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role—ideally at a consumer or developer platform. Direct, hands-on experience running incidents or escalations: you'

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Claude reaches more people, including individuals, businesses, developers building on our APIs, and the platforms and resellers building on top of those, knowing who is on the other side of a request and what they are allowed to do becomes foundational to running our products responsibly. Creating a centralized identity, verification, and access system that every Claude surface draws on is important to accomplishing our mission. We are hiring a Product Manager to own the safe access. The primitives are the building blocks the rest of Anthropic uses to manage access to models and capabilities: access programs, accounts, organization linking, verifications, user APIs for platforms, and the internal tooling teams use. You will own the end-to-end product experience and strategy for internal and external access,, across every surface. This is a role for a strong executor with the ability to be agile in shipping in a 0-1 product space. Safe access is a new product that sits on the critical path of every model launch and every access program. Requirements arrive from many organizations at once, and most weeks you will be the person defining the problem rather than receiving it. Key responsibilities Own the product strategy and roadmap for the account and access primitives, with the goal that any team at Anthropic can provision access or run an access program with minimal support. This is highly ambiguous and requires a lot of cross team coordination and deep understanding of the systems of today. Own the end-to-end experience of getting and managing access for internal stakeholders (research, model launches, saf

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Deal Desk Manager at Snowflake, you’ll be at the forefront of the company’s growth efforts working in close partnership with our Sales organization in the construct, review, approval and negotiation of business opportunities. In addition to this, you will also act as the coordinator between the Sales team and all other corporate functions as business opportunities are evaluated, negotiated and closed. Finally, you’ll develop relationships at all levels and across the entire company in support of your deal function. RESPONSIBILITIES: Partner with the Sales organization, particularly our Acquisition Accounts Sales team and become a trusted advisor for the deal construct and negotiation process of complex transactions. Coordinate the flow of information across multiple groups, such as Sales, Services, Legal, Revenue Accounting, Operations, etc. to facilitate the deal process. Ensure that the execution of the deal review and approval process follows company policies and guidelines. In partnership with other company functions, help set policies, process and procedures and assist or drive their implementation. Create and develop the internal relationships with groups across the company to help facilitate the deal process. Use AI-assisted deal workflows and automation tooling

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role As our first Hardware Technical Program Manager, based at our San Jose office, you'll be the technical leader who takes Hark's devices from engineering builds to mass production. You'll sit alongside our product design, electrical, and systems teams in San Jose, and partner closely with our in-region program manager in Asia to land every build at our contract manufacturers and suppliers. This role is part program leader, part hands-on engineer: you'll own schedules and escalations, and you'll also be on the factory floor driving root causes. You'll help shape how Hark builds hardware and grow the TPM team as we scale. Responsibilities Serve as technical leader for manufacturing operations across final assembly and subassembly sites. Drive build preparation and execution with Hark engineering teams in San Jose and our contract manufacturers. Drive supplier, OEM, and CM selection and qualification: RFQs and SOWs, tooling and capex plans, capability studies, capacity and lead-time commitments, and recovery plans. Partner with our in-region program manager in Asia to land every build: fixture and test readiness, DOE plans and data capture, on-the-floor priorities, and a clean escalation path across the U.S.–Asia time gap. Own factory is

Zoox is building a full-stack autonomous mobility solution from the ground up. The System Behavior Analysis team is the front line for triage of driving events and software issues from our vehicle fleet and large-scale simulation, turning that data into engineering signal. As the Technical Program Manager for System Behavior Analysis, you will sit in our Platform SW Integration organization and treat triage as a systems and data problem. Triage sits in the middle of a larger loop, from the fleet and simulation through engineering fixes to validation and release. You will partner with software development, software integration, QA, safety, product, vehicle operations and the Program Management Office. In this role, you will: Drive triage accuracy and routing. Run the triage reviews that get defects, high-severity live-service issues and safety-critical events accurately classified and routed to the downstream teams that act on them. Measure and improve triage health. Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues, and use them to flag risks early and give leadership decision-ready updates. Program-manage triage tooling and automation. Bring requirements to the dedicated tools and automation team, help sequence what gets automated, and track delivery, adoption and the capacity it frees. Manage intake and escalation. Maintain the intake paths, escalation criteria and shared boards partner teams rely on. Plan commitments and capacity. Turn milestones into quarterly triage commitments and forecast demand across onshore, offshore and vendor teams Qualifications Systems-Oriented Background: 3+ years in technical program management or engineering operations, with a systems mindset: you see a program and its hardware-software systems as connected parts, and trace

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

Overview: The Sales Compensation Manager (L6) leads complex compensation operations workstreams that drive reliability, scalability, and risk reduction across the sales compensation function. You will own end-to-end commission administration for a large payee portfolio, ensuring flawless execution across payroll submissions, SOX compliance, exception management, and stakeholder delivery, operating at the frontier of what AI and modern tooling make possible so that automation is embedded by default, not bolted on. Operating with a 6–12 month horizon, you’ll independently scope and solve moderately complex problems, influence Directors and Sr. Directors, and raise the bar for the team through mentorship, enablement, and operational discipline with strong automation. The impact you will have: Own end-to-end sales compensation administration for a large payee portfolio with full accountability for accuracy, timeliness, SOX compliance, and high-quality execution across participant setup, plan distribution, calculation, payment readiness, and payroll submission. Lead payroll submission for one or more GEOs with 100% accuracy, timeliness, and SOX compliance, including zero-pay confirmations, audit checkpoints, and evidence completeness across controls. Proactively detect anomalies and apply conservative holds to prevent overpayment; operationalise Exception Committee items with traceable implementation and reduced exception cycle time, leveraging AI-powered anomaly detection and predictive payment risk scoring to identify issues before they reach payroll. Validate data across source-of-truth systems (Xactly, SFDC, HRIS, Anaplan, etc.), investigate issues such as incorrect credits, quota misalignments, and payout exceptions, and deliver actionable recommendations to leadership, deploying agentic validation workflows and LLM-based solutions to reduce manual reconciliation and improve decision quality. Lead large or moderately ambiguous projects independently, balancin

About the Team The Revenue Enablement team, under the Sales Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with company OKRs and a 360-degree enablement strategy that encompasses activation across process, product, skill, GTM strategy, and tooling. Through partnerships with Sales, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance and contribute to DoorDash’s overall success. About the Role As an Associate Manager of Revenue Enablement focused on the APAC region , you will play a critical role in localizing and executing global enablement initiatives that span DoorDash’s Marketplace and Commerce lines of business. You will report directly to the Head of the Global Revenue Enablement team and collaborate closely with the regional Sales Strategy & Operations teams to ensure alignment and impact. You’ll be responsible for developing and activating onboarding, training, and go-to-market programs that support the full sales lifecycle for sellers across APAC. A key component of this role will be to build and execute a comprehensive onboarding program that effectively ramps sales representatives across all these lines of business—Marketplace and Commerce — ensuring consistency, scalability, and readiness across markets. You’ll partner cross-functionally with Sales, Marketing, Product, and RevOps teams to ensure enablement strategies are tailored to regional contexts while maintaining global alignment and measurable outcomes. This is an exciting opportunity to help scale enablement across a high-growth region by aligning global frameworks with local needs and feedback. You are excited about this opportunity because you will… Develop, launch, and continuously improve a regional onboarding program that effectively ramps sales teams across Marketplace and Commerce business lines. Support the execution of o