Operations Tooling Manager Jobs

We are looking for a hands-on Project Manager with 4-5 years of experience driving technical programs within engineering teams. The ideal candidate has strong command of SDLC processes, is fluent with Atlassian tooling, and has a track record of managing stakeholders across product, engineering, and senior leadership. This role requires someone who can run day-to-day program management with an agentic, ownership-driven mindset — proactively identifying risks, unblocking teams, and reporting on productivity without needing constant direction. Key Responsibilities • SDLC & Program Delivery: Plan, manage, and drive execution of technical programs across the full SDLC — from requirements and design through development, testing, release, and post-launch support. • Technical Program Management: Own sprint planning, backlog grooming support, release schedules, and cross-team dependency tracking for engineering programs. • Atlassian Tooling: Configure, maintain, and drive adoption of Jira, Confluence, and related Atlassian tools for project tracking, workflows, dashboards, and documentation. • Stakeholder Management: Partner closely with product managers, engineering leads, and senior leadership to align on priorities, timelines, trade-offs, and status; run steering/status meetings and executive updates. • Productivity Reporting: Track, analyze, and report team and program productivity metrics (velocity, cycle time, throughput, sprint predictability) and translate them into actionable insights for leadership. • Risk Management: Proactively identify, log, and mitigate program and delivery risks; maintain risk registers and drive timely resolution of blockers and issues. • Agentic Program Ops: Independently manage day-to-day program operations — standups, follow-ups, documentation, and coordination — with an agentic, self-driven approach that minimizes hand-holding. • Documentation & Reporting: Maintain clear, up-to-date program documentation, RAID logs, roadmaps, an

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manager, Manufacturing Engineering owns the manufacturing engineering function across Hyliion's Cedar Park, TX headquarters and primary production site and its Milford, OH R&D operations. The role is the bridge between the engineering design of the KARNO Power Module and the scalable, repeatable production system required for commercial ramp, defining and driving the processes, tooling, documentation, and infrastructure that transform KARNO from a highly engineered prototype into a manufacturable product. This is a player-coach role: the incumbent builds and leads a team of manufacturing engineers while remaining personally hands-on in the most challenging production problems. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Productionization: translate engineering designs into manufacturable, repeatable, and scalable production configurations across both sites, aligned to the commercial ramp roadmap. Tooling and process development: design, develop, and qualify manufacturing tooling, fixtures, and processes that support quality, efficiency, and volume scalability. Manufacturing documentation: own PFMEAs, control plans, work instructions, SOPs, and MBOMs, keeping them accurate, current, and accessible to the production floor. Lean and material flow: define and implement standard work, material flow, and handling strategies that increase throughput, reduce waste, and prepare the factory for

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the SDM Team The Service Delivery Management team at Bloomreach is the engine behind every successful customer implementation. We don't just manage projects — we orchestrate complex, multi-workstream implementations that bring Bloomreach's AI-powered platform to life for the world's leading brands. What makes our SDM team different in 2026: AI-native operations — We use Von (our AI copilot), automated processes, and intelligent workflows to eliminate manual overhead and focus on high-value delivery Agentic tooling — ClickUp automations, Slack-integrated utilization tracking, and automated retrospective analysis are standard operating procedure Commercial ownership — SDMs own the services metrics for their projects, identify upsell opportunities, author/ review SOWs, and drive revenue through delivery

We are seeking a motivated and experienced Technical Program Manager to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Cloud Engineering team is hiring a Senior Engineering Manager to lead the group that owns Altana's regulated and sovereign environments. These are the accredited, compliance-constrained deployments our government customers run on, including our FedRAMP environments and dedicated sovereign clusters. You will report to the Senior Director of Platform Engineering and lead a team of three to four engineers across the US, UK, and Australia. The usual playbook does not apply here. Connectivity and automation are constrained and accreditation obligations shape engineering decisions well before anyone opens a design doc. Your job is to make this domain work like a platform instead of a set of individual builds, so that each new accredited environment launches faster than the one before it, and so product teams can keep shipping without having to absorb the regulatory complexity themselves. Your Responsibilities Own the architecture and operation of our regulated and sovereign environments across AWS and Azure, along with the IaC (Infrastructure-as-Code), Kubernetes, and release tooling beneath them Lead the standardization of environment builds into a repeatable blueprint, so the number of environments can grow without headcount growing with it Make sure critical technical decisions in the domain are sound, through design review, RFCs, prototypes, and whiteboard sessions, and hold the quality bar on what the team ships Stay close to the work with hands-on engineering of your own, usually operational tooling or greenfield projects Work with our Security and Compliance team to embed secure-by-default patterns across your environments and make control evidence a routine output of how the team works Keep accreditations healthy, with vulnerability remediation insi

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Tenstorrent is building high-performance AI systems and the supply chain required to deliver them at scale. We are looking for a Global Supply Chain Manager to own OSAT partnerships, backend manufacturing execution, and supply continuity from wafer-out through final shipment. This role is hybrid based out of Taiwan, with regular travel. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Bring 7+ years of experience in semiconductor supply chain, manufacturing, or supplier management, along with a bachelor’s degree in Supply Chain, Engineering, or a related discipline. Have a strong understanding of OSAT workflows, including flip-chip, wire bond, and wafer-level packaging, with hands-on experience working with Taiwan-based OSAT partners. Are comfortable negotiating complex supplier agreements, pricing, tooling, or NRE costs and managing relationships across technical, commercial, and operational issues. Are a clear, direct, and trusted communicator who can work effectively across global teams, suppliers, and North American and Asia-Pacific time zones; Mandarin fluency is a plus. Are a structured, data-driven operator with experience using ERP sys

Location : Come and join us in London! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride? The Manager, AV Fleet Services owns fleet management execution for our London AV operation. This role builds and manages the vendor ecosystem that supports the London fleet, defines the process standards that govern how our depot team and external partners work together, and owns the operational and financial performance of the fleet services function in London. YOUR DAILY ADVENTURES WILL INCLUDE: Design and build the London vendor architecture across fleet repair, service, maintenance, recovery, and towing. Decide what to insource vs. outsource, which partners to consolidate vs. diversify, and how the vendor mix evolves as the fleet scales. Own sourcing, evaluation, and onboarding. Draft and negotiate MSAs and SOWs with support from Legal and Procurement. Protect labor rates, parts pricing, and SLA provisions in new agreements. Own quarterly business reviews and ongoing performance management. Escalate SLA misses, manage vendor scorecards, and drive corrective action when performance dips. Design and document process flows for how the depot team interacts with external vendors on repairs, service, and maintenance. Own the playbooks for vehicle intake, damage assessment, repair routing, and return-to-service. Establish operational standards for depot and vendor workflows that align with partner requirements. Continuously improve based on operational data. Own damage assessment protocols and repair authorization workflows. Interface with vendors on complex or high-cost repairs before approval. Own the London fleet services budget. Track and report on labor, parts, tooling, and vendor spend against targets. Maintain comprehensive repai

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks st

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Tenstorrent is building high-performance AI systems and the supply chain required to deliver them at scale. We are looking for a Global Supply Chain Manager to own OSAT partnerships, backend manufacturing execution, and supply continuity from wafer-out through final shipment. This role is based in Santa Clara, CA; Austin, TX, or Toronto, ON, with regular travel to Taiwan and other Asia-based partner sites, approximately 25-30%. Candidates should be located near one of these hubs and able to work effectively across North American and Asia-Pacific time zones. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Bring 7+ years of experience in semiconductor supply chain, manufacturing, or supplier management, along with a bachelor’s degree in Supply Chain, Engineering, or a related discipline. Have a strong understanding of OSAT workflows, including flip-chip, wire bond, and wafer-level packaging, with hands-on experience working with Taiwan-based OSAT partners. Are comfortable negotiating complex supplier agreements, pricing, tooling, or NRE costs and managing relationships across technical, commercial, and operational issues. Are a clear, direct, a

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth. You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflows and launch and scale new programs. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 1-2 weeks of travel per quarter may be required. You’ll be responsible for: End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs. Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structu

We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager II, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Manager, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

Zoox is seeking a Senior / Staff Technical Program Manager, Change Governance to own the end-to-end orchestration of product changes as they move from tentative engineering approval through cross-functional review to implementation on the production line. This role sits at the center of a multidisciplinary process, ensuring every change is tracked, properly vetted, and executed with full governance and traceability at each stage. In this job, you will Serve as the single point of accountability for governance of a change from tentative Engineering approval through multidisciplinary alignment across Engineering, Manufacturing, Quality, Purchasing, Supply Chain, and Logistics to production-line implementation. Assess and manage how a change cascades through multi-tier supply chain dependencies, coordinating supplier qualification and launch-readiness requirements as needed Partner with production-line teams at Zoox and relevant change management functions at suppliers to plan and confirm implementation readiness: timing, resourcing, build sequencing, documentation, and training. Maintain accurate, audit-ready records of change status, approvals, and decisions in relevant change management, ERP, and PLM systems. Build and maintain reporting and dashboards on change pipeline health, using scripts (e.g., Python, Apps Script, VBA) or AI tools to automate recurring data retrieval and reporting across Excel, Google Sheets, and Jira. Own and continuously improve the governance framework and checklist — required approvals, documentation, and gate criteria — partnering with IT/business systems teams to implement process and tooling improvements. Qualifications Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing Engineering, or a closely related engineering discipline <l

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the