Payment Investigations Expert Jobs

Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️‍♂️ Take Ownership As our Payment Investigations Expert, you'll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it's resolved and prevented from happening again. Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter. Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements. Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it. You have deep knowledge of payment schemes, rules, and the full payments lifecycle, including escalation flows and third-party communication with banks and payment schemes. You have an AI-first mindset, you design processes to be executed by automation, not built around it, and you actively look for ways to el

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans. Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support. Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory ris

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Fraud Prevention team protects Anthropic's payment and monetization surfaces from financial abuse — keeping fraud losses, dispute rates, and network monitoring exposure in check while preserving a smooth experience for legitimate customers. As a software engineer on this team, you will build the systems that make risk decisions in real time, manage the dispute and chargeback lifecycle, and detect monetization abuse across subscriptions, in-app purchases, and promotions. The ideal candidate can see things from attackers' perspectives, anticipate their responses to countermeasures, and never loses sight of the fact that a false positive here is a paying customer. Payments fraud is more externally coupled than most trust and safety work — you'll collaborate closely with finance, support, and legal teams internally, and with payment processors and platform partners externally. Responsibilities: Design and build real-time risk decisioning that scores transactions at authorization time, balancing fraud loss, approval rates, and latency constraints Build tooling and automation for the dispute and chargeback lifecycle, from review qu

Job Title: Consultant in Adult Psychiatry Banding : Consultant Location : Enfield, Middlesex Working Hours: 40 per week Rate : Competitive, to be discussed upon application We are currently seeking a highly skilled an experienced Consultant in Adult Psychiatry to join our NHS client based in Enfield, Middlesex. This vacancy is available from 23 December 2024 on a locum basis for a short term contract . What will your responsibilities be? The Consultant will provide expert psychiatric care across the hospital, including assessments for patients in A&E, medical, surgical, and psychiatric wards. Key duties include attending ward reviews, MDT meetings, and CPA meetings, as well as managing referrals and follow-up investigations. The consultant will also contribute to patient care by ensuring the appropriate prescribing and documentation through electronic systems, and coordinating with multidisciplinary teams to support discharge planning and continuity of care. The role requires collaboration with medical and nursing staff, offering crisis intervention when needed, and providing guidance to patients and families. The consultant will also supervise junior staff and contribute to quality improvement initiatives within the service. Essential qualifications include a medical degree, specialist psychiatry training, and experience in liaison psychiatry or mental health crisis settings, with proficiency in electronic prescribing and patient management system

Job Title: Consultant in Adult Psychiatry Banding : Consultant Location : Nottingham, Nottinghamshire Working Hours: 40 per week Rate : Competitive, to be discussed upon application We are currently seeking a highly skilled an experienced Consultant in Adult Psychiatry to join our NHS client based in Nottingham, Nottinghamshire. This vacancy is available on a locum basis for the successful candidate to start immediately for a short-term contract. What will your responsibilities be? The Consultant will provide expert psychiatric care across the hospital, including assessments for patients in A&E, medical, surgical, and psychiatric wards. Key duties include attending ward reviews, MDT meetings, and CPA meetings, as well as managing referrals and follow-up investigations. The consultant will also contribute to patient care by ensuring the appropriate prescribing and documentation through electronic systems, and coordinating with multidisciplinary teams to support discharge planning and continuity of care. The role requires collaboration with medical and nursing staff, offering crisis intervention when needed, and providing guidance to patients and families. The consultant will also supervise junior staff and contribute to quality improvement initiatives within the service. Essential qualifications include a medical degree, specialist psychiatry training, and experience in liaison psychiatry or mental health crisis settings, with proficien

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Partner Risk Operations(PRO) is responsible for managing the risk relationships with our critical payment ecosystem partners, including global payment methods, card networks, and banking partners. Our mission is to establish operational controls that mitigate user and partner risk while enabling strategic development opportunities. At the Stripe Delivery Center, the team will provide operational support for scaled investigations, assist with inquiries, and assess nuanced and complex partner programs. What you’ll do In this role, you will lead a team of Partner Risk Operations Associates dedicated to managing higher-tier support, including escalations from Tier 1 and internal escalations. Your team will assess onboarding possibilities from a partner perspective, collaborating closely with our Go-To-Market (GTM) teams to ensure seamless integration of new users. As subject matter experts in card monitoring programs and banking partner relationships, you will drive

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the team The Financial Risk team is responsible for protecting Wealthsimple and its clients from fraud while enabling safe, fast, and scalable money movement. We own the Decision Platform — a real-time rules engine that processes streaming data to make fraud decisions across every major payment rail — as well as the tooling and automations that power fraud investigation workflows, transaction decisioning, account restrictions, and deposit holds. Our systems are the infrastructure layer that payment and money movement teams plug into to move money safely. About the role This is a platform PM role with a dual mandate: prevent fraud by building and tuning real-time interventions and decision rules, and enable fraud investigations by building automations and tooling that make our fraud operations team faster and more effective. You'll own a broad sur

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Performance, Brand-1 Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. • Do you have experience conducting investigations, reviewing evidence, and documenting case outcomes? • Do you have knowledge of merchant onboarding, monitoring, customer response review, and potential Mastercard Standards violations? • Are you a high performer with strong analytical, documentation,

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Performance, Brand Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. Do you have experience managing investigations, risk, compliance, audit, merchant monitoring, or brand protection processes? • Do you have strong knowledge of investigative case management, referral intake, evidence review, customer response evaluation, and assessment support? • Are you a people leader wit

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Sanctions Advisor will provide specialized, second-line-of-defense compliance services across the entire SoFi Enterprise, including SoFi Bank, N.A., SoFi Securities, LLC, and the technology platform. As SoFi continues its expansion into digital assets and cutting-edge financial technology, you will play a critical role in ensuring our sanctions compliance program keeps pace. Your role will be to support the business in identifying, mitigating, and managing risks related to global sanctions (OFAC, UN, EU, UK), while ensuring the enterprise meets evolving regulatory expectations. What you’ll do: Support the execution and maintenance of SoFi’s sanctions oversight controls framework by producing clear sanctions risk analyses and maintaining an enterprise-wide inventory. Serve as a point of

About the opportunity We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime. This presents a unique opportunity to work on cutting-edge initiatives in an ever-changing space to safeguard N26 customers from fraud, scams, and digital identity attacks, and safeguard the bank against money launderers and money mules through their whole risk lifecycle. You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines. If you are interested in learning how we leverage technologies like Machine Learning and Generative AI end-to-end—from a front-end UX perspective to back-end and staff tooling at onboarding, device pairing, payment, and card transactions—this position is for you! You will be working on initiatives that are at the heart of all risk-based decisions that support new and existing product propositions while ensuring compliance with future regulations. In this role, you will: Help ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk L

About the opportunity We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime. This presents a unique opportunity to work on cutting-edge initiatives in an ever-changing space to safeguard N26 customers from fraud, scams, and digital identity attacks, and safeguard the bank against money launderers and money mules through their whole risk lifecycle. You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines. If you are interested in learning how we leverage technologies like Machine Learning and Generative AI end-to-end—from a front-end UX perspective to back-end and staff tooling at onboarding, device pairing, payment, and card transactions—this position is for you! You will be working on initiatives that are at the heart of all risk-based decisions that support new and existing product propositions while ensuring compliance with future regulations. In this role, you will: Help ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycl

We have Pega Product Engineer requirements for the below modules: Pega – Payments Smart Investigate PEGA – KYC/CLM Pega - ACDD Pega – Payments Smart Investigate Education · Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience · 8-12 years of experience in Pega and Pega Certified Product Engineer · Pega Lead Product Engineer playing upto Architect/ CSSA or LSA Certification is highly desirable · Understanding of large and complex code bases, including design techniques · Experience in defining Business Processes using Pega platform for payment investigations · System design and implementation, Experience in Integration Services of PRPC – Rule-Connects/Services, developing activities, PRPC User Interface development and implementation of Declarative Processing features Technical Skills · Experience in Pega Smart Investigate 8.X Experience is mandatory · The candidates will act as a Smart Investigate SME for the bank from Pega Platform perspective · Good understanding and experience in Client Server applications, Digital applications and Business Functions · Should have knowled

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Manager, Fraud Operations, Investigations & Grey Markets San Diego, CA or San Mateo, CA Role Overview As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls. This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you’ll do As a Payments Fraud Investigator, you’ll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential to developing and enhancing investigative processes and programs. Responsibilities Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors Lead root-cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders Drive cross-functional projects aimed at refining operational processes and tools and enhancing the d